MARGO A.

PAPP
(248) 229-1147
margopapp3@gmail.com

EXECUTIVE SUMMARY
SALES LEADER with more than 20 years experience in strategic account planning, marketing strategies, and
contract negotiations within the telecommunications and digital media industries. Highly motivated and customer
satisfaction orientated leader with the unique ability to manage multiple projects concurrently in fast-paced
environments. Strategic visionary utilizing the development and implementation of highly effective marketing plans
and customer engagement techniques to deliver multi-million dollar revenue streams.

SKILLS & KNOWLEDGE

Strategic Alliances
Marketing Strategies
Sales Management
Client Relationships
Profit & Loss

Digital Media
Contract Negotiations
Process Involvement
Vendor Relationships
Cost Analysis

Budgets
Account Planning
Telecommunications
Performance Management

PROFESSIONAL HISTORY & ACCOMPLISHMENTS

YP Greater Detroit, MI

2009-2015

General Manager Sales

Led a team of 35 sales professionals and that handle the small to medium businesses across a state-wide $68
million territory.
Spearheaded emerging product sales, resulting in an increased revenue growth that aligned with corporate
direction, margins, and goals. Responsibilities include strategic account planning, media model and media
consultation.
Intimate involvement in hiring, talent management and development of all sales professionals in market
Top performer nationally in Online Display Advertising and SEM Product Sales
Recognized as a self-motivated leader with the ability to teach and train others as well as identify, analyze and
develop strategic solutions quickly and efficiently.
Chosen by the Vice President to participate in 2014 and 2015 on the Sales Advisory Board; work with product
development and the marketing organizations to improve internal sales processes and the end-user customer
experience.
Exceeded established digital goals in 2010, 2011, 2012, 2014 and current 2015 by 20%.
Led the team to acquire new customers, which was accomplished by strategizing and managing product
opportunities via Salesforce.

AT&T Midwest Enterprise Detroit, MI

2006-2008

Regional Sales Vice President

Responsible for managing $350 million in revenue, 60 sales professionals, and directing 5 states.
Utilized strategic planning to exceeded revenue quotas in 2006-2008, attaining 100% each year.
Surpassed customer satisfaction goals and expectations for three consecutive years through the development of
continuous communication, relationship building with the C-level, and contract negotiation and
implementation.
Significantly improved productivity with noteworthy turnaround efforts and the creation of positive work
environments, alleviating challenges and barriers faced by external and internal customers.
Utilized bundled applications, managed services, mobility, and IP networks to increase data networking growth
by 18% and subsequently chosen to receive the prestigious AT&T Sales Leadership Award.
Maintained strong vendor relationships with voice and data partners.
Developed a comprehensive plan including bundled networks, managed services, CPE, and relationship plans to
negotiated new sales of $3.8 million. Instrumental in the YOY Mobility growth, integrating mobility teams into
sales offices. Employed a combination of strategic, consultative, and solution-based selling with an emphasis on
the strategic based approach.

MARGO A. PAPP
(248) 229-1147
margopapp3@gmail.com

SBC Midwest Enterprise Southeast, MI

2004-2005

Regional Vice President

Promoted to Regional Vice President after continually increasing data growth and sales by 25% YOY.
Demonstrated keen leadership skills while leading the Global Enterprise team and continually surpassing sales
objectives.
Successfully drove the team to deliver total bundled customer service solutions, ensuing profit growth and
enhanced margins.
Increased customer satisfaction through C-level positioning and strategic account management.
Utilized problem solving skills by offering alternative solutions to the companys cross-functional teams,
resulting in increased organizational efficiency and sales.
Motivated diverse personalities across multiple channels to produce process driven work with a focus on client
centricity.

Director, Large Markets

2003-2004

Sales Manager

2000-2003

Amplified and managed YOY revenue of $120 million.

Expanded the data support team 40% by providing each technical sales expert with three sales agents, increasing
expertise in emerging data networking products.
Organized weekly strategy sessions with a focus on the execution of high growth networking products.
Remained dedicated on each account team module with a win-win focus every quarter.
Selected as the Director of Large Markets after effectively restructuring the sales teams to be able to provide
cross-platform product and service sales.
Extensive experience in interacting with all levels of management within the company, customers, vendors, and other
organizations.
Generated $25 million in revenue while managing and mentoring the Senior Account Managers to meet and
exceed corporate objectives.
Acted as a liaison between fellow employees, clients, and supervisors to ensure efficient workflow.

Prior positions include: Ameritech - Territory Manager, Distributor Manager, and Merchandising Specialist

EDUCATION
Bachelor of Arts in Telecommunications (BA): Michigan State University East Lansing, MI
Concentration in Information Technology and Services, Telecommunications Policy and Engineering
Minor in Business, Chemistry and Physics
AT&T University
Leading with Distinction Executive Courses including: Negotiating, Strategic Thinking, Team Leadership, Team
Stress Management

ORGANIZATIONS
Executive Committee for Kids without Cancer

AWARDS
AT&T Leadership Award (2005)
Achievers Club (2007 & 2008)
President Club (1996. 1998, 2003 & 2005)