INDEX

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

1. QUALITATIVE AND AESTHETIC

REQUIREMENTS

2.
2.1

2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.8.1
2.9
2.10
2.11
2.12
2.13
2.14

COMMON AREAS
Reception Area (hall, lounge, lobby, main entrance,
facilities for the disable)
Bar
Fine Dining Room/Restaurant/Breakfast Room
Banquet/Conference Hall
Restaurants
Outdoor Area / Indoor Area
Entertainments/Recreation/Sports
Sanitary Installation for Common Areas
Public Toilets for the Disabled (OKU)
Dustbins
Thermal Conditions for Common Areas
Public Telephone
Lifts
Corridors
Corridors Precautions

3 - 10

3.
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
3.16
3.17
3.18

BEDROOMS REQUIREMENT
Minimum Size of Bedroom
Bedrooms Furniture and Fittings
Electrical Equipment
Bedroom Windows
Bedroom Doors
Thermal Conditions in Bedroom, Ventilation
Ventilation Rooms
Bedroom Communication System
Audio Visual Installations in All Categories
Drinking Water in Bedrooms
Information Material in Bedroom
Stationery in Bedrooms
Sound-Proofing Bedroom
Suite
Sanitary Installation for Bedrooms
Water Hose
Bed linen, Towels
Room for the Disabled (OKU)

10 17

4.
4.1
4.2
4.2.1
4.2.2
4.2.3
4.2.4
4.2.5
4.2.6
4.2.7
4.3
4.4
4.5
4.6

SERVICES
Food and Beverage Service
Front Desk Service
Safety Deposit Box
Left-Luggage Facilities
Foreign Exchange
Business Centre
Internet Access Services
Credit Card Facilities
Tourism Service
Shopping Arcade
Laundry & Valet Service
Medical Service
First Aid Facilities

18 22

5.
5.1
5.2
5.3
5.4
5.5
5.6
5.7

SAFETY STANDARDS AND HYGIENE

Fire, Electricity, and Other Safety Facilities, Security
Emergency Power Supply
Kitchen
Separate Compartment
Food Protection
Refuse
Insect and Vermin Protection

22 24

6.
6.1
6.2
6.3
6.3.1
6.3.2
6.3.3
6.4
6.5
6.6
6.6.1
6.6.2
6.6.3
6.7
6.8

STAFF
Number of Staff
Employment
Qualification of The Staff
General Qualification
Language
Mode of Greeting
Staff Uniform
Medical Examination
Staff Facilities
Sanitary Installations
Rest Area & Changing Rooms
Staff Canteen
Surau
Staff Training (HRDF)

24 27

7.

MANAGEMENT

27

8.

MINIMUM ROOM RATES

27

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO.
1.

2.
3.
4.
5.
6.

NO. OF QUESTIONS

MAX POINTS

WEIGHTAGE %

QUALITATIVE AND
AESTHETIC REQUIREMENT

20

10%

COMMON AREAS

15

CRITERIA

BEDROOM REQUIREMENT
SERVICES

18
13

SAFETY AND STANDARD

HYGIENE

STAFF

12

150
180
130
80
120

CALCULATING FORMULA

( ___ x 10)=
20

( ___ x 15)=
150

( ___ x 15)=
180

( ___ x 30)=
130

( ___ x 10)=
80

( ___ x 20)=
120

15%
15%
30%
10%
20%
TOTAL

100

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
1.

QUALITATIVE AND AESTHETIC

REQUIREMENTS (The function
and aesthetic are based on all
equipment i.e. furniture, soft
furnishing, decoration and
bathroom, sanitary ware and
fitting)
NOTE : Safe refers to all the
legal requirements for safety
e.g. Certificate of Fitness.

ONE-STAR

TWO-STAR

THREE-STAR

Safe, functional.
Standard quality and
well maintained

Safe, functional.
Standard quality and
well maintained

Safe, functional, very

good quality and well
maintained and of good
taste

FOUR-STAR

FIVE-STAR

Safe, functional,
excellent quality
and taste and well
maintained

Safe, functional,
highest quality
and taste and well
maintained

Local and appropriate Local and

decoration in common appropriate
areas
decoration in
common areas
Local decoration in
bedrooms

Local and appropriate

decoration in common
areas
Local decoration in
bedrooms

Function: Use of space,

seating, capability, traffic flow,
operational needs.
Colour: Reflection and use
of lights, colour scheme and
combination.
Aesthetic : Style character
emphasis (design feature)
Ambience: To create an
aesthetically pleasing
environment and condition
which encourage a suitable
atmosphere complementary to
style of service.

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
2.

COMMON AREAS
2.1

RECEPTION AREA
( hall, lounge, lobby,
main entrance, facilities
for the disabled (OKU)

ONE-STAR

TWO-STAR

1. Reception are with 1. Reception are with

sitting facilities for
sitting facilities
at least 2 persons
for at least 2
persons
2. Facilities for the
disabled.
2. Facilities for the
disabled.

THREE-STAR

FOUR-STAR

FIVE-STAR

1. Well-appointed
reception hall /
lounge,
commensurate to
the size of hotel

1. Well-appointed

1. Well-appointed
and well decorated
spacious lobby
/ lounge reading
and writing area,
commensurate to
the size of hotel.

and well
decorated
spacious
lobby / lounge,
commensurate
2. Suitable main
to the size of
entrance with
hotel with sitting
special provisions
2. Having a suitable
facilities.
for the disabled.
main entrance with
main entrance with 2. Suitable main special provisions
special provisions entrance with for the disabled.
for the disabled.
special
provisions for
the disabled.

Smoking area (s) to be available

2.2 BAR

Not Compulsory

Not Compulsory

Wherever permissible
by law, there should
be a bar.

Wherever
permissible by law,
there should be a
separate bar with
an atmosphere of
comfort.

Wherever permissible
by law, there should be
an elegant bar with an
atmosphere of comfort
and luxury.

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
2.3 FINE DINING ROOM /

RESTAURANT /

BREAKFAST ROOM

ONE-STAR
Not Compulsory

TWO-STAR
Not Compulsory

THREE-STAR

FOUR-STAR

Clean, well equipped

and well maintained
dining room /
restaurant, size in
proportion to hotel
capacity serving
breakfast, lunch and
dinner.

1. Clean, well
equipped and
well maintained
dining room /
restaurant;

1. Dining room
/ restaurant with
capacity to serve
all hotel guests as
and when required;

2. Breakfast, lunch
& dinner served
with varied
choice of
beverages;

2. Specialty restaurant
& private dining
rooms available;

3. High standard
of local
decoration,
furniture and
service;
4. Good quality of
F&B Linen
Napkin
Table cloth
Table skirting
Green felt (if
there are
recycled
materials,
evaluator will
consider giving
better marks)
5. F&B Items
Glass ware
Cutlery /
Flatware
Table Seating
China Ware

FIVE-STAR

3. Excellent standard
with regards to
cuisine (quality and
variety) choice
of wines & other
beverages, dcor,
furniture & service;
4. F&B Linen
Napkin
Table cloth
Table skirting
Green felt (if there
are recycled
materials, evaluator
will consider giving
better marks)
5. F&B Items
Glass ware
Cutlery / Flatware
Table Seating
China Ware

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

2.4 BANQUET / CONFERENCE

HALL

Not Compulsory

Not Compulsory

Meeting rooms facility

available for at least
20 people. Prayer room
available.

Banquet /
conference hall
with adequate
conference facilities
and services. Prayer
room available.

Banquet / conference
hall with complete
conference facilities
of international
standards. Prayer room
available.

2.5 RESTAURANTS

All categories - Restaurant serving Halal and Non-Halal Food must have separate kitchen, storage facilities, washing
facilities, utensils and equipments. Subject to JAKIMs

2.6 OUTDOOR AREA / INDOOR

AREA

Not Compulsory

2.7 ENTERTAINMENT /
RECREATION / SPORTS

Not Compulsory

At least a Radio / TV in common areas

At least a wellappointed relaxation

area for hotel guests

A common outdoor
area or a spacious
common terrace
to create an
atmosphere of
comfort.

A common outdoor area

such as garden, a roof
garden or a spacious
common terrace to
create an atmosphere
of comfort.

Music and TV made

available and a
corner for indoor
games facilities

1. Swimming pool
for adult &
children;

1. Swimming pool for

adult & children;

2. Swimming pool
is attended by
qualified life
guard for pools
(more than
4.5 ft.) and
pool attendant
for shallow pool;
3. Recreation
health club
gymnasium /
sauna and
facilities
(outdoor and
indoor);

2. Swimming pool is
attended by
qualified life
guard for pools
(more than 4.5 ft.) a
nd pool attendant
for shallow pool;
3. Recreation health
club gymnasium
/ sauna and
facilities (outdoor
and indoor);

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR
4. Creation
of activities in
promoting
culture
and traditional
performance
in local ways
of life are to be
encouraged;
5. Local artists are
to be given
priority to
perform in the
hotel.

FIVE-STAR
4. Creation of
a ctivities in
promoting culture
and traditional
performance in
local ways of life
are to be
encouraged;
5. Local artists are
to be given priority
to perform in the
hotel.

Encourage the practice of noise control program

2.8 SANITARY INSTALLATIONS
FOR COMMON AREAS

1. Public toilets (separate for ladies & gentlemen) for guests near
common areas;
2. Should be clean & in good running order, have washing facilities
with water saving technique;
3. The use of press (water - saving) water hose;

1. Public toilets (separate for ladies &

gentlemen) for guests near common
areas;
2. Should be clean & in good running order,
have washing facilities with water saving
technique;

4. Sufficient supply of toilet paper (made from recycled material),

clean towels and hot air drier;

3. The use of press (water - saving) water

hose;

5. Public toilets should be labelled according to gender.

4. Sufficient supply of toilet paper (made

from recycled material), clean towels and
automatic hot air drier;
5. Advisable to use bio-degradable liquid
dispenser shampoo;
6. Sanitary paper towel disposal facility;
7. Public toilets to be labelled.

2.8.1 PUBLIC TOILETS FOR THE

All categories: Public toilets for the disabled should be provided.

DISABLED (OKU)
7

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
2.9 DUSTBINS

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

All categories :
1. No dry liquid refuse or filth of any sort shall be permitted to be deposited in any part of the hotel except in approved
pattern dustbins provided for that purpose;
2. Adequate number of bins with lids to be provided;
3. All bins to be lined with plastic bags before dumping refuse into them;
4. All bins to be placed at suitable area so as to prevent contamination to foodstuff;
5. Bins used for food waste to be covered and placed at suitable location;
6. Use of separate waste bins (Brown / Blue / Orange) with labels for recycling purpose (Glass / Paper /

2.10 THERMAL CONDITIONS

VFOR COMMON AREAS

Fan (s) for the

ventilation in public
rooms.

Fan (s) for the

ventilation in public
rooms

Air condition
guaranteeing thermal
comfort in public
rooms depending on
location and situation.

Central air condition

guaranteeing
thermal comfort
depending on
location and
situation

Central air condition

guaranteeing thermal
comfort depending on
location and situation

Regular monitoring and maintenance to ensure the air quality.

2.11 PUBLIC TELEPHONES

At least one
telephone facility for
guests use located at
the common areas/
reception area and /
or nearby

At least two telephone

facilities/equivalent
for guests use located
at the reception at the
lobby or nearby

Sufficient telephone
facilities / card phone
/ equivalent for guest
use located at the
reception area and / or
nearby

Sufficient telephone
facilities / card
phone / equivalent
for guest use
located at the
reception area and /
or nearby

Sufficient telephone
facilities / card phone
/ equivalent for guest
use located at the
reception area and / or
nearby

2.12 LIFTS

1. Lifts are to be
provided for rooms
situated five floor
or 60ft and above.

1. Lifts are to be
provided for rooms
situated five floor
or 60ft and above.

1. Lifts are provided

where there are
more than five
floors or 60ft,
including ground
and basement if
public facilities
are located in
the latter;

1. Lifts are provided

where there are
more than five
floors or 60ft,
including ground
and basement if
public facilities
are located in the
latter;

1. Lifts are provided

where there are
more than five
floors or 60ft,
including ground
and basement if
public facilities are
located in the
latter;

2. Lift capacity in
proportion to the
room capacity.

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

2 Lift capacity in
2. Lift capacity in
proportion to the proportion to the
room capacity;
room capacity;
3 Separate
services
lift.

3. Separate services
lift for staff, service
and luggage;
4. Encourage to have
smart elevators/
lift (energy-saving)

2.13 CORIIDORS
2.14 CORRIDORS

PRECAUTIONS

All categories: Corridors or other spaces outside guest room should be covered with noise absorbing material and
material used should be of fire-proof / should have a fire retardant treatment.
All categories :
1. Corridors heading to guest rooms should be illuminated 24 hours and should be wide enough for emergency
situation. Materials used should be of fire-proof/should have a fire retardant treatment;
2. Fire safety requirement to be adhered to;
3. Equipped with communication system/overriding paging system.

BEDROOM REQUIREMENTS
3.1

11.5 sq m
2.5M

15 sq m
2.5M

18 sq m
2.5M

28 sq m
2.5M

36 sq m
2.5M

MINIMUM SIZE OF
BEDROOMS
Minimum standard
requirement :
a. Size: 11.5 sq m
b. Height : 2.5m

3.2 BEDROOM

FURNITURE AND

FITTINGS

1. Beds with clean linen, blankets, clean pillows and mattresses ; (to be changed upon request for the same guest (s)
1. Curtain

1. Curtain

1. Curtain

2. Night table

2. Night table

2. One night table

3. Writing table

3. Writing table

3. Writing table

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

4. Cupboard/ ward robe with hangers and

shelves (or drawers)
5. Mirrors

THREE-STAR

TWO-STAR

4. One chair and one

arm chair per
room

5.
6. Waste basket

7. Encourage to provide a special waste bag
with different colours or different labels
for recycling purposes and separate waste 6.
bins with labels for recycling purposes
7.

Cupboard/ ward
robe with hangers
and shelves (or
drawers)

8.

Encourage to
provide a special
waste bag with
different colours
or different labels
for recycling
purposes and
separate waste
bins with labels
for recycling
purposes

Mirrors
Waste basket

FOUR-STAR

FIVE-STAR

4. Cupboard/ ward robe with hangers and

shelves (or drawers)
5. Mirrors
6. Waste basket
7. Encourage to provide a special waste
bag with different colours or different
labels for recycling purposes and
separate waste bins with labels for
recycling purposes
8. Luggage rack
9. Fridge (local brand products / food and
beverages) to be made available
10. Extra beg upon request
11. Hair dryer upon request
12. All bedrooms furnishing to be of good
quality and taste and well maintained.
13. Iron and iron board upon request.

9. Luggage rack
10. Fridge (local
brand products /
food and
beverages) to be
made available
11. All bedrooms
furnishing to be
of good quality
and taste and
well maintained.
Encourage use of the element of Malaysian batik and local decoration
KIBLAT SIGN IN BEDROOMS

All Categories : Green Kiblat sign to be displayed clearly on the ceiling of every room
Ashtray upon request in designated smoking room / area only

10

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
3.3 ELECTRICAL
EQUIPMENT

ONE-STAR

TWO-STAR

At least one electric

socket with indication
of voltage in each
room.

1. Electric socket
with indication of
voltage in each
room

THREE-STAR

FOUR-STAR

1. Electric socket
with indication
of voltage
in each room

1. Electric socket
with indication
of voltage in
each room

2. Reading lamp to
be provided.

2. Reading lamp to
be provided.
3. Electronic door
Key System to
be provided in
every room.

3.4 BEDROOM WINDOWS

3.5 ENTRANCE DOORS

FIVE-STAR
1. Electric socket with
indication of voltage
in each room
2. Reading lamp to be
provided.
3. Electronic door Key
System to be
provided in every
room.

All categories : To adhere to building code set by appropriate authority for equipment / appliance
All categories: Should have:
1. Lockable doors with key and latch / double locked from inside as additional security;
2. Each room must be numbered or otherwise marked for easy identification;
3. Must indicate fire escape plan in relation to the hotel;
4. Materials used should be fire resistant (minimum hr.)
5. To have peep hole on the entrance door.

3.6 THERMAL CONDITIONS IN

BEDROOMS,
VENTILATION

Fan (s) for ventilation Fan (s) for ventilation Air condition system
in all rooms.
in all bedrooms
in all rooms.
guaranteeing thermal
comfort, depending on
location & situation.

Air conditioning
guaranteeing
thermal comfort
in all bedrooms &
designed so that
the guests can
regulate the room
temperature in each
room.

Air conditioning
guaranteeing thermal
comfort in all
bedrooms & designed
so that the guests
can regulate the room
temperature in each
room.

Regular monitoring and maintenance of air conditioning system to ensure the quality of air
3.7 VENTILATION IN ROOMS

All categories: Each room shall be capable of being naturally ventilated by means which can be controlled by the room
occupants.

11

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
3.8 BEDROOMS
COMMUNICATION SYSTEM
3.9 AUDIO VISUAL
INSTALLATIONS IN ALL
CATEGORIES: BEDROOMS

3.10 DRINKING WATER IN

BEDROOMS

ONE-STAR

TWO-STAR

THREE-STAR

Ashtray upon request in designated smoking room / area only

Radio, TV and central music system in each room which can be
controlled by the guest.

Not compulsory

FIVE-STAR

FOUR-STAR

Ashtray upon request in designated smoking

room / area only
1. Radio in each
room which
can be
controlled by
the guest
2. Satellite TV with
min. of 4
channels:
Children
programme;
Sports
programme;
Min. 2 new
programme;
Movie channel
3. Internet
broadband
services
(all floors to be
provided)

1. Radio in each room

which can be
controlled by the
guest
2. Satellite TV with
min. of 6 channels:
Children
programme;
Sports
programme;
Min. 2 new

programme;
Movie channel
3. Internet broadband
services (all floors
to be provided)

Drinking water and glasses provided in each room.

3.11 INFORMATION MATERIALS All categories :

1. Room tariffs, and other services provided by hotel shall be prominently displayed in each room;

IN BEDROOMS
2. Information on fire exit guidelines, emergency, house rules for guests, meal hours and charges are to be
displayed where applicable.
3.12 STATIONERY IN BEDROOMS
3.13 SOUND PROOFING FOR

BEDROOMS
3.14 SUITE

12

Not Compulsory

Not Compulsory

Writing materials to be provided (use of recycled materials)

All categories: To adhere to the local authority standard

Not Compulsory

Not Compulsory

Not Compulsory

Adequate number of rooms that can be

connected and thus converted into a suite
(with bedroom, sitting room, private dining
room, etc.)

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

TWO-STAR

3.15 SANITARY INSTALLATIONS 1. All rooms to have attached bathroom;

2. All rooms with complete private rooms

FOR BEDROOMS
(washbasin, shower, bath and toilet).

THREE-STAR

FOUR-STAR

FIVE-STAR

1. All rooms with

complete private
rooms (wash basin,
shower and bath
and toilet);

1. All rooms with

complete private
rooms (wash
basin, shower
and bath and
toilet);

1. All rooms with

complete private
rooms (wash basin,
shower and bath
and toilet);

2. Optional bathtub
with showerhead /
shower and running
hot and cold water.
Rooms should have
a dry and wet
bathroom area.

2. Optional bathtub
with showerhead
/ shower and
running hot and
cold water.
Rooms should
have a dry and
wet bathroom
area;

2. Optional bathtub
and jacuzzi with
showerhead /
shower and running
hot and cold water;
3. Bathroom fitting to
be of highest
quality.

3. Bathroom fitting
to be a good
quality.

3.16 WATER HOSE

All categories: Water hose / bidet or other alternatives (ladle) to be provided for ablutions. e.g. water hose

3.17 BED LINENS, TOWELS

Bed linens and towels must be changed for each new guest.

3.18 ROOM FOR THE

DISABLED (OKU)

All categories: At least one room with facilities for the disabled (e.g. lower bed, shelf, table, ramps, etc.) to be provided
in accordance to OKU Act 2007 and to ensure the entrance door is accessible by wheelchair.

13

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
4

ONE-STAR

TWO-STAR

THREE-STAR

FIVE-STAR

To provide:
1. Separate check in / check out service
2. Executive lounge to serve breakfast,
coffee, tea and cocktail
3. Business centre
4. Reading materials.

SERVICES
4.1 EXECUTIVE FLOOR

4.2 FOOD AND BEVERAGE

SERVICE

FOUR-STAR

1. Where there are

no restaurants
available a
breakfast room is
to be provided.

1. Where there are

no restaurants
available a
breakfast room is
to be provided.

1. Breakfast served
in rooms and
in dining room /
restaurant;

1. Breakfast served
in rooms and
in dining room /
restaurant;

2. Local brand Food & 2. Local brand Food

Beverages service is
& Beverages to b
provided;
e provided;
3. Restaurants
/ coffee house
offering food of
local &
international
fare to be made
available;

1. Breakfast served
in rooms and in dining
room / restaurant;
2. Local brand Food
& Beverages to be
provided;
3. 24-hour room
service must be
provided;
4. At least one outlet
to operate minimum
of 18 hours;
5. Restaurants / coffee
house offering food
of local &
international fare to
be made available;
6. Quality crockery,
cutlery and
glassware to be
used.

Local fruits / organic food products to be made available.

14

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
4.3 FRONT DESK SERVICE

FOUR-STAR

FIVE-STAR

ONE-STAR

TWO-STAR

THREE-STAR

Front desk service

available.

Front desk service

available.

1. Reception area
with 24 hrs. front
desk service;

1. Reception area
1. Reception area
with 24 hrs. front with 24 hrs. front
desk service;
desk service;

2. Paging, valet
& luggage service
available;

2. Paging, valet
2. Paging, valet
& luggage service
& luggage
service available; available;

3. Messages delivered
3. Messages delivered 3. Messages
delivered to hotel to hotel guests;
to hotel guests;
guests;
4. Front office staff to
4. Front office staff be proficient
to be proficient in English as an
in English
International
language.
language and one
5. Express check- other foreign
out and express language;
check in for
VIP guest.

5. Limousine service is
made available;
6. Hotel representative
to accompany guest
to the room.
7. Express check-out
and express check
in for VIP guest.

4.3.1 SAFETY DEPOSIT BOX

Provided at reception Provided at reception 1. Provided at

reception / front
/ front office
/ front office
office.

1. Individual safety deposit system provided

at the reception / front office.

2. Guests have private 2. Should provide individual safety deposit

box / system in room.
access to boxes,
like in a bank.

15

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

TWO-STAR

4.3.2 SELF LUGGAGE

FACILITIES

Left luggage
facilities provided

Left luggage
facilities provided

Left luggage
facilities provided

Left luggage
facilities in
designated room.

Left luggage
facilities in designated
room with proper
luggage service
provided.

4.3.3 FOREIGN EXCHANGE

Not Compulsory

Not Compulsory

Money exchange
service provided

Money exchange
service provided.
Exchange of at least
5 major foreign
currencies.

Money exchange
service provided.
Exchange of all major
foreign currencies.

4.3.4 BUSINESS CENTRE

Not Compulsory

Not Compulsory

Secretarial services
Secretarial services
provided in a common provided in a
office
common office.

Not Compulsory

4.3.5 INTERNET ACCESS

SERVICE

16

THREE-STAR

FOUR-STAR

FIVE-STAR

ONE-STAR

Secretarial services
provided in a private
office.

Internet service to be provided in common

rooms
Credit card facilities
available acceptance
of at least 5 major
international credit /
charge cards.

4.3.6 CREDIT CARD FACILITIE

Credit card facilities

available
acceptance of at least
5 major international
credit / charge cards.

Credit card facilities

available
acceptance of at least
5 major international
credit / charge cards.

4.3.7 TOURISM SERVIC

A rack for brochures

provided.

A rack for brochures Information service

and contact with tour concerning transport,
hotel, excursions
operators provided.
& entertainment
available.

4.4 SHOPPING ARCADE

Not Compulsory

Not Compulsory

Convenience Shop

Credit card facilities available:

i. Acceptance of major international credit
/ change cards
ii. Guaranteed reservation
Information
service concerning
transport, hotel,
excursions &
entertainment plus
tourism service
(travel tours, hotel
booking etc.)
provided and has
concierge service.
Convenience Shop

Information service
concerning transport,
hotel, excursions &
entertainment plus
tourism service (travel
tours, hotel booking
etc.) provided and has
concierge service.

1. Convenience Shop
2. A hairdressing & beauty
salon are available
within or surrounding the
hotel premises

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

4.5 LAUNDRY AND VALET

SERVICE

Not Compulsory

4.6 MEDICAL SERVICE

All categories: Medical Practitioner available on call.

4.7 FIRST AID FACILITIES

All categories : Provision of first aid box at front office and kitchen containing medicine, ointment, bandages etc. (to
be replenished, to observe the expiry date of the content and should be checked from time to time.

SAFETY STANDARDS AND

HYGIENE

1. Fire fighting facilities and guidelines must be established & clearly indicated:
Mimic Diagram of the escape route to be displayed at the lobby and the rooms;
Exit Sign lighting at stairways and other areas;
Emergency lighting at corridors, lobby and stairways;
Control room required;
Liquid Petroleum Gas (LPG) piping and fitting.

5.1. FIRE, ELECTRICITY AND

OTHER SAFETY

FACILITIES, SECURITY

Not Compulsory

Laundry Service
Provided

FIVE-STAR

FOUR-STAR
1. Laundry Service Provided
2. Valet service available

2. Adequate fire-fighting equipment (any of these)

Sprinkler / detector
Wet riser / dry riser with hose and nozzle
Hose reel with nozzle
Break glass
Kitchen hood protection carbon dioxide system / wet chemical etc.
3. In accordance with local fire-fighting and fire prevention laws Uniform Building by Laws 1984.
4. All electrical facilities must be installed and maintained according to local electrical safety laws.
5. Installation of meters / equipment to monitor and control energy consumption.6. Adequate security must be provided
on a 24-hour basis.
7. Provision of safety monitoring device at critical area (common areas including parking area) (e.g. CCTV)
5.2. EMERGENCY POWER

SUPPLY

Rooms have battery

lamps (torch light)
in the event of power
failure.

Rooms have battery

lamps (torch light)
in the event of power
failure.

Standby generator
available to provide
basic light and power
in emergency cases.
Rooms have battery
lamps (torch light)
in the event of power
failure.

Conve Standby
generator sufficient
to generate power to
operate corridor and
public room lights
and emergency lift.

Standby generator
sufficient to generate
power to operate
corridor and public
room lights and
emergency lift.

Rooms have battery

lamps (torch light)
in the event of
power failure.
nience Shop

Rooms have battery

lamps (torch light)
in the event of power
failure.
17

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA
5.3. KITCHEN

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

FIVE-STAR

All categories:
1. Food prepared within hotel must comply with the hygiene requirements of the Health Authorities;
2. Kitchen pantry and cold storage to be in accordance with the requirements of the Health Authorities;
3. Separate cooking, washing, storage area and utensils for halal and non-halal food;
4. Provision of clear signs for toxic substances;
5. Regular inspection, cleaning and maintenance for storage order to avoid leakage of toxic gas chemical substances;
6. Food storage should be labelled accordingly;

5.4. SEPARATE

COMPARTMENT

All categories: Where food stuff is stored, correct temperature should be maintained & there should be separate
compartments for the storage at all category storage compartments (halal and non-halal).

5.5. FOOD PROTECTION

1. Proper rat proof store room;

2. Rack for food stuff to be placed above the floor level and to be labelled accordingly;
3. Cooked & raw food should be covered from dust and vermin at all times;
4. The premise should be free from insects and vermin at all times.

5.6.. REFUSE

All categories: All refuse and garbage must be dispose of daily from the room premises. The refuse area and containers
shall be kept in sanitary condition. The use of separate waste bin for recycles purposes.

5.7.. INSECT AND VERMIN

PROTECTION

All categories: Good and effective protection against insect and vermin in all areas of hotel.

STAFF

All categories: adequate number of staff in accordance with expected service in each category. Malaysian citizens and
Permanent Resident are allowed to work as frontliners.

6.1. NUMBER OF STAFF

6.2. EMPLOYMENT
6.3. QUALIFICATION OF THE

STAFF
6.3.1 General Qualification

18

All categories: hotel employees who work for business service and technical department should be professional
qualified, as required by hotel and/or government policy regulation.

MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL

NO. CRITERIA

ONE-STAR

TWO-STAR

THREE-STAR

FOUR-STAR

6.3.2 Language

Bilingual receptionist Bilingual receptionist Main staff

(Bahasa Melayu /
(Bahasa Melayu /
(management,
English)
English)
reception staff, head
waiters housekeeper)
must be at least
proficient in English
and a language that
corresponds to the
predominant foreign
clientele.

6.3.3 Mode of Greeting

Staff should greet guest using Malaysian way of greetings

6.4. STAFF UNIFORM

Basic Uniform

6.5. MEDICAL EXAMINATION

All categories: staff to be medically examined periodically as required by the healthy authority

6.6 STAFF FACILITIES

All categories: Separate, adequate and hygienic sanitary installation for staff

(toilet, wash-basin, shower, bathrooms etc.)

Main staff
(management,
reception staff,
head waiters
housekeeper)
must be proficient
in English and
a language that
corresponds to the
predominant foreign
clientele.

FIVE-STAR
Main staff
(management,
reception staff, head
waiters housekeeper)
should be proficient
in English and other
language.

Frontline staff in hotels/ resorts should wear clean, comfortable and

practical uniforms that reflect designs of local/ Malaysian culture and
tradition and requirement of the hotel line with international standards.

6.6.1 Sanitary Installations

6.6.2 Rest Area & Changing

Rooms

Separate rest room and changing room for male / female

6.6.3 Staff Canteen

Not Compulsory

6.7 SURAU

All categories: Every hotel is expected to provide a facility to pray/ common pray room

(separate for ladies and gentlemen) and each room the direction of Kiblat should be clearly indicated.

(Prayer Rooms and The

Indication of Kiblat)

Not Compulsory

Staff pantry is to be
provided

Staff pantry is to be Staff pantry is to be

provided
provided

6.8 STAFF TRAINING (HRDF)

All categories: Staff Training All staff must be sent for continuous hospitality and environmentally awareness

management training with certification (authorised registered training providers).

MINIMUM ROOM RATES

Not Applicable

Min. RM 250++

Min. RM 380++

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