SBCTI Catalog

Sensible Business Career and
Training Institute
36660 Cherry Hill
Westland, Michigan 48185
Office: (734) 620-9461
www.SBCTInstitute.org
Volume 1 2009 – 2010 Rev_1

Table of Contents
SBCTI Program Descriptions ........................................................................ 1-25

Leadership Development ..................................................................................................... 1
Career Development ........................................................................................................... 3
Entrepreneur Training........................................................................................................ 4
Customer Service Training ................................................................................................. 6
Information Technology Training .......................................................................................7
Quality Inspection and Reliability Training ....................................................................... 9
Advanced Quality Inspection and Reliability Training .................................................... 111
Quality Management ......................................................................................................... 12
Six Sigma Training ............................................................................................................. 14
Engineering Managent ...................................................................................................... 14
Program Management ....................................................................................................... 17
Construction Management ................................................................................................ 19
Medical Receptionist Training.......................................................................................... 23
Medical Office Management Training .............................................................................. 24
SBCTI Faculty and Management Team ........................................................... 25
School Calendar 2009 - 2010 .......................................................................... 26
Admission Policies ............................................................................................27
Volume 1 2009 – 2010 Rev_1

SBCTI Course Catalog
beliefs of right and wrong. Students will

Leadership recognize risk factors when they are
conforming. It also identifies the
Development correlation of their decisions based on their
upbringing.
Program Outline
Pass/Fail Status
Certificate of completion
This program is designed to assist clients
Cost: $150 Lab Fee: N/A
with discovering and implementing the
qualities of effective leadership. Students
LD 102: Planning for Success
will understand how these qualities are
Planning for Success helps students learn to
developed; not inherited. Students learn
break down goals into simple tasks.
how to create and foster; a shared vision,
Students will also learn to assign
develop winning action plans, leverage the
accountability, measurements and timing to
power of persuasion through effective
tasks.
communication and interactively solve
problems. This program employs unique
Pass/Fail Status
activities to introduce and reinforce
Certification of completion
leadership concepts such as Mistake
Mapping and Continuous Improvement
Processes (CIP) benchmarked from various
LD 103: Problem Solving
industries.
Students are introduced to a stepwise
method of solution discovery. Problem
LD 100: Foundations of Leadership, 4hrs
solving and mistake mapping requires
LD 101: Personal Ethics, 4hrs
students to devise solutions for
LD 102: Planning for Success, 4hrs
conventional and unconventional issues
LD 103: Problem Solving, 4 hrs
using the tools that they already have at
LD 104: Continuous Improvement, 4hrs
their disposal – Their minds.
LD 105: Effective Communication, 4hrs
LD 106: Conflict Management, 4hrs
Pass/Fail Status
Total Program Hours: 28
Total Program Price: $945 (Purchased
Together)
LD 104: Continuous Improvement
LD 100 Foundations of Leadership
In this course, clients identify the myths of This course teaches the principles of the
leadership, leadership styles, and the Continuous Improvement Process (CIP) for
qualities of effective leadership. Clients self reflection and emphasizes incremental
will formulate a definition of success and and continuous steps toward progress.
successful leadership.
Pass/Fail Status
Pass/Fail Status Certificate of completion
Certificate of completion Cost: $150 Lab Fee: N/A
LD 105: Effective Communication
LD 101: Personal Ethics Effective Communication is designed to
This course asks students to recognize the teach the value of knowing and captivating
importance of standing by their values or audiences. Students learn how tone of
Volume 1, November 2009 – 2010 Page 1

voice, body language, and facial expressions
influence what a listener perceives during a
conversation. Students begin to understand
how word selection and active listening
mean the difference between winning
friends and alienating people.
Pass/Fail Status
LD 106: Conflict Management

Conflict Management addresses the
importance of handling differences,
disagreements or disputes in positive ways.
This course also teaches methods for
alleviating and eliminating sources of
conflict by utilizing methods such as
mediation and diplomacy.
Pass/Fail Status
Please Note: This program is not

occupational in nature and does not require
approval by the State of Michigan.

Pass/Fail Status
Career Certificate of completion
Development CD 102: Interviewing Techniques
This Program is designed to help students
Program Outline discover the true purpose of an interview.
They will also learn to differentiate between
This program examines various aspects of behavioral based and traditional interviews.
career planning and development. It also Students will also learn the do’s and don’ts
illustrates the importance of networking, of interviewing and how to successfully sell
dressing for success, interviewing themselves in the process.
techniques and brilliantly written resumes.
Pass/Fail Status
CD 100: Career Change and Certificate of completion
Understanding Success, 4 hrs Cost: $150 Lab Fee: N/A
CD 101: Innovative Resume Writing, 4 hrs
CD 102: Interviewing Techniques, 4hrs CD 103: Networking for Success
CD 103: Networking for Success, 4 hrs Networking for Success is a Program
CD 104: Office Skills Training, 16 hrs designed to dispel myths about networking
and assist students with solidifying lasting
Total Program Hours: 32 relationships. Students will also develop a
Total Program Price: $1080 (Purchased 30 second value statement and attend a
Together) meet and greet designed especially for this
Program.
CD 100: Career Change and Pass/Fail Status

Understanding Success. Certificate of completion
In this Program students will perform self Cost: $150 Lab Fee: N/A
assessments to identify attitude barriers and Cross Listed: ET107 Networking for Success
transferable skills. Students will also begin
to define their personal destiny and learn to CD 104: Office Skills Training
develop a healthy self-image by creating a Office Skills Training is designed to
positive internal dialogue. incorporate workplace expectations such as
business dress, telephone skills, time
Pass/Fail Status management skills and MS Office suite
Certificate of completion basics.
Cost: $150 Lab Fee: N/A Pass/Fail Status
CD 101: Innovative Resume Writing Cost: $600 Lab Fee: N/A
Innovative Resume Writing gives students a Please Note: This program is not
clear understanding of how résumés are occupational in nature and does not require
written, acceptable resume formats, the approval by the State of Michigan.
importance of action words and what
potential employers seek find when reading
résumés.

Pass/Fail Status
Entrepreneur Cost: $150 Lab Fee: N/A
Prerequisite: Computing Essentials
Training ET 100: Entrepreneurial Leadership
The Entrepreneurial Leadership Program
Program Outline will detail the leadership and management
qualities every entrepreneur must possess.
This program provides a format for This Program details how to tailor your
developing specific strategies and converts business to match your strengths. Stress the
dreams into business plans by establishing importance defining mission and vision
measurable and attainable organization goals. statements based on personal values.
This program provides the framework for
successful business practices and supports Pass/Fail Status
operational excellence. Certificate of completion
Cost: $ 300 Lab Fee: N/A
IT101: MS Word2007 Basic, 4 hrs
IT104: MS Excel2007 Basic, 4 hrs ET 101: Legal Structure
ET 100: Entrepreneurial Leadership, 8 hrs This Program is designed to deliver
ET 101: Legal Structure, 8 hrs information on the various legal structures
ET 102: Sensible Business Planning, 72 hrs for business: Sole Proprietorships,
ET 103: Taxes, 16hrs Partnerships, Corporations and LLCs.
ET 104: Operations, 20 hrs
ET 105: Continuous Improvement Process Pass/Fail Status
(CIP), 8 hrs Certificate of completion
ET106: Small Business Finance, 12 hrs Cost: $300 Lab Fee: N/A
ET107: Networking for Success, 4hrs
ET 102: Sensible Business Planning
Total Program Hours: 156 Sensible Business Planning will assist
Total Program Price: $5265 (Purchased students with writing a well organized
Together) complete business plan. The Program will
also help students understand the benefits
IT 101: MS Word2007 Basics of having a functional business plan and
This Program is designed to introduce how it is an asset to any profitable business.
students to the ribbon and its myriad
functionalities. Students will also learn key Pass/Fail Status
combinations, settings and options of the Certificate of completion
MS Office Button as well as other Cost: $2700 Lab Fee: $350
fundamentals for opening new and editing Prerequisite: MS Word2007 Basic & MS
existing Word documents. Excel2007 Basic
This Program
Pass/Fail Status
IT 104: MS Excel2007 Basics

This Program will teach students how to
create workbooks, worksheets, enter and
edit data in cells, columns and rows.

ET 103: Small Business Taxes, Cost: $450 Lab Fee: N/A
The Small Business Taxes Program details
tax laws for all business types. This ET107 Networking for Success
Program details some of the most common Networking for Success is a Program
tax forms that must be completed prior to designed to introduce new business owners
starting a business or hiring employees. It to the fundamentals of networking.
also includes which returns must be filed Students will also develop a 30 second value
based on the business entity established. statement, sales pitch for their business and
attend a meet and greet designed especially
Pass/Fail Status for this Program.
ET 104: Operations Cost: $150 Lab Fee: N/A
This Program will educate students about Cross Listed: CD103 Networking for Success
the continuous, recurring activities involved
in the running of a business for the purpose
of producing value for the stakeholders. Please Note: This program is not
Students will review product and service occupational in nature and does not require
scheduling, Customer Service Practices, and approval by the State of Michigan.
techniques to foster customer loyalty.
Pass/Fail Status
ET105: Continuous Improvement

Process (CIP)
This Program will walk entrepreneurs
through the CIP as an ongoing effort to
improve products, services and or
processes. The continuous improvement
process is a function found in quality
management which is essential and
necessary for any finely tuned business.
Pass/Fail Status
Prerequisite: Operations
ET106 Small Business Finance

This Program introduces students to entry
level bookkeeping and accounting practices.
Students get a first hand view of accounts
payable, accounts receivable and other
simple transactions.
Pass/Fail Status

Customer Service
Training
Program Outline Certification of completion
Prerequisite: Introduction of Customer Service
This program is designed to teach students the Cost: $150 Lab Fee: N/A
value of a company’s products, services and
customers. Students learn marketing and sales
are different but have the same goal in mind.
The Program also teaches students to discern CST 102: Effective Communication
the significance of B2B and B2C perspective, Effective Communication is designed to teach
they are taught how to interact with both the value of knowing and captivating
internal and external customers and foster the audiences. Students learn how tone of voice,
trust of all customers. body language, and facial expressions
influence what a listener perceives during a
CST 100: Introduction to Customer Service, 8 hrs conversation. Students begin to understand
CST 101: Customer Loyalty, 4 hrs how word selection and active listening mean
CST 102: Communication, 16 hrs the difference between winning friends and
alienating people.
CST 103: Empowerment, 4 hrs
Pass/Fail Status
Total Program Hours: 32 Certificate of completion
Total Program Price: $1080 (Purchased Together) Cost: Lab Fee: N/A
Prerequisite: Introduction to Customer
CST 100: Intro to Customer Service Service
This Program includes procedures and Cost: $600 Lab Fee: N/A
standards for providing excellent customer
service in any industry. Students gain insight
on the importance of knowing the products or CST 103: Empowerment
services he/she represents and how to deliver In this Program students recognize the
consistency to their customer base. beneficial aspects of empowerment. Students
learn empowerment is the process that allows
Pass/Fail Status one to gain knowledge, access to information
Certificate of completion and resources for making decisions.
Pass/Fail Status
CST 101: Customer Loyalty Certificate of completion
The Customer Loyalty Program is designed to Cost: $150 Lab Fee: N/A
teach students customer loyalty is the utmost Prerequisite: Introduction to Customer
Service
element in customer service. It also illustrates
the quality of a product or service will lead to
customer interest then customer satisfaction
then customer loyalty and the end result is
profitability.
Pass/Fail Status

settings and options of the MS Office Button as
well as other fundamentals for opening new
Information and editing existing Word documents.
This Program
Technology Pass/Fail Status
Cost: $150 Lab Fee: $10
Training Prerequisite: Computing Essentials
IT 102: MS Word2007 Intermediate

Program Outline This Program will take students beyond the
fundamentals of creating and editing a
This program equips students with the tools document. MS Word Intermediate helps
necessary to be successful in the challenging students create document outlines, reorganize
landscape of corporate America. Students and restructure existing outlines and view
learn clerical and computer skills, office documents in various formats for editing.
etiquette and goal setting strategies.
Pass/Fail Status
IT100: Computing Essentials, 2 hrs Certificate of completion
IT101: MS Word2007 Basic, 4 hrs Cost: $150 Lab Fee: $10
IT102: MS Word2007 Intermediate, 4 hrs Prerequisite: MS Word2007 Basic
IT103: MS Word2007 Expert, 4 hrs
IT104: MS Excel2007 Basic, 4 hrs IT 103: MS Word2007 Expert
IT105: MS Excel2007 Intermediate, 4 hrs MS Word 2007 Expert makes documents look
IT106: MS PowerPoint2007 Basic, 4 hrs incredible. Students will become familiar with
IT107: MS PowerPoint2007 Intermediate, 4 remarkable techniques that will have their
hrs documents standout with flare and expertise.
IT108: MS PowerPoint2007 Expert, 4 hrs Pass/Fail Status
IT109: MS Outlook2007 Basic, 4 hrs Certification of completion
IT110: MS Outlook2007 Intermediate, 4 hrs Prerequisite: MS Word2007 Basic &
IT111: Windows 7, 4 hrs Intermediate
IT112: Internet explorer8, 4 hrs Cost: $150 Lab Fee: $10
Total Program Price: $1687 (Purchased Together)
Total Lab Fee: $120 (Purchased Together) IT 104: MS Excel2007 Basics
This Program will teach students how to create
IT 100: Computing Essentials workbooks, worksheets, enter and edit data in
Computing Essentials instructs students on the cells, columns and rows.
tools most commonly used throughout Pass/Fail Status
Corporate America. It will also explore the Certification of completion
newest versions of commonly used software Cost: $150 Lab Fee: $10
and their functionality. Prerequisite: Computing Essentials
Pass/Fail Status
Certification of completion IT 105: MS Excel2007 Intermediate
Cost: $75 Lab Fee: $10 MS Excel2007 Intermediate teaches students
how to add and delete columns and rows,
IT 101: MS Word2007 Basics rename workbooks, worksheets, operate
This Program is designed to introduce students formulas, format cells and utilize features such
to the ribbon and its myriad functionalities. as auto fill and auto complete,
Students will also learn key combinations,

Pass/Fail Status messages and calendar events and how to
Certificate of completion share these functionalities.
Cost: $150 Lab Fee: $10 Pass/Fail Status
Prerequisite: MS Excel2007 Basics Certification of completion
IT106: MS PowerPoint2007 Basics
This Program is designed to have students IT110: MS Outlook2007 Intermediate
become familiar with the new interface for MS Outlook2007 Intermediate is designed to
PowerPoint2007. The Program will also teach take students beyond the basics of creating e-
students how start new presentations, choose mails, it will illustrate things such as recalling
and edit themes, add slides and pick layouts. messages, making the most of flags and
reminders and how and when to create contact
Pass/Fail Status groups.
Prerequisite: MS Word2007 Basics Certificate of completion
IT107: MS PowerPoint2007 Prerequisite: MS Outlook2007 Basics
Intermediate
MS PowerPoint2007 Intermediate is designed IT111: Windows 7
to help students go beyond the basic This Program will help students discover the
presentation. Students will learn how to add latest features found in Windows7. The new
pictures, insert text boxes, captions, and and innovative features include pinning files to
organization charts. the Taskbar. Sending media from your PC to
other compatible devices and utilizing Snap to
Pass/Fail Status compare two files side by side.
Prerequisite: MS Word2007 Basics Certificate of completion
IT108: MS PowerPoint2007 Expert
This Program is designed to teach students IT112: Internet Explorer8
advanced skills for creating or editing This Program is designed to help students
presentations such as applying animation, navigate the internet with ease and security.
customizing animation, setting up slide shows Students will learn about new features in
and capturing teacher’s notes on PC or InternetExplorer8, new security and privacy
monitor. features, accelerator features, developer tools
as well as many other InternetExplorer8
Pass/Fail Status features.
Prerequisite: MS PowerPoint2007 Basics & Certificate of completion
Intermediate Cost: $150 Lab Fee: $10
IT109: MS Outlook2007 Basics
MS Outlook2007 Basics is designed to teach
students the latest changes and updates to MS
Outlook. It will also show students how things
can be accomplished more efficiently with
fewer steps. Students will learn how to create

Students are introduced to the procedures
Quality Inspection intended to ensure that a product or performed
service adheres to a defined set of quality
and Reliability criteria or meets the requirements of the
customer. Students will review the customer
needs and determine how to test whether the
Training product or service meets specifications.
Students will also become familiar with
statistical process control (SPC) and what to do
Program Outline when defects are found in the process.
This program equips students with the tools
necessary to be successful in Quality Pass/Fail Status
inspection. Students learn how to be safe in an Certificate of completion
industrial environment. Students learn how to Cost: $150 Lab Fee: $30
identify defects, how to use measuring devices,
and to contain non-conforming parts. QR 102: Converting Standards and
Measurements
Students are introduced to the standard
QR 100: Industrial Safety and Etiquette, 6 hrs weights and measures. Students also learn
QR101: Introduction to Quality Control and how to convert English to Metric
Quality Assurance, 4hrs Measurements.
QR 102: Converting Standards and
Measurements, 4 hrs Pass/Fail Status
QR 103: Reading Gauges, 4hrs Certificate of completion
QR 104: Quality and Charting Data, 8 hrs Cost: $150 Lab Fee: $50
QR105: Introduction to Fit, Form and
Function, 8 hrs QR 103: Reading Gages
QR106: Recognizing Non-Conforming Parts, Students are introduced to the measurement
8 hrs tools such as micrometers, calipers,
QR107: Containing Non-Conforming Parts, 4 protractors and gages. Students will also
hrs become aware of measurement criteria and
tolerances.
Total Program Price: $1553 (Purchased Together) Pass/Fail Status
Total Lab Fees: $234 (Purchased Together) Certificate of completion
QR 100: Industrial Safety and Etiquette QR 104: Quality and Charting Data
Students are introduced to the use of personal Clients are introduced Attribute and Variable
protective equipment and the causes of Data, the fundamentals of Statistical Process
common industrial injuries and accidents. Control, and Pareto Charts. Students will also
This Program also discusses Industrial begin to understand industrial acronyms like
Etiquette and common industrial expectations. Cpk, Cp, PPH, and PPM.
Pass/Fail Status
Certificate of completion Cost: $300 Lab Fee: $30
QR105: Introduction to Fit, Form and
QR 101: Introduction to Quality Control Function
and Quality Assurance Clients are introduced to how typical
components are assembled, how parts are

produced, and what finished products should
look like. Students will read and understand
blue prints, X-Y-Z Coordinates and the
dynamics of physical part processing.
Pass/Fail Status
QR106: Recognizing Non-Conforming

Parts
Students learn how to perform a side by side
comparison based on set criteria. Students
become aware of part traceability and
part/process recognition.
Pass/Fail Status
QR107: Containing Non-Conforming

Parts
Students learn how to perform a Containment
of non-conforming material. Students will
discover what information to gather and how
to communicate the results.
Pass/Fail Status
Prerequisite: Recognizing Non-Conforming
Parts

Pass/Fail Status
Advanced Quality Cost: $150 Lab Fee: $30
Inspection and QR201: Introduction to Color Harmony

Students will understand the expectations of a
color product, plastic, mold, and painted
Reliability metal. Students will compare samples to the
standard in various lighting conditions.
Training Pass/Fail Status
Program Outline Cost: $360 Lab Fee: $30
This program equips students with the tools QR202: Sheet Metal Readings
necessary to be successful in inspection and Students will understand the common flaws
quality management in any industry. Students associated with sheet metal parts and be able
will learn how to execute advanced inspection to determine the acceptable level of variation.
tasks and verify conformance to specifications Students will become develop buy-off criteria
based on Color Harmony, Depth, and Fit and and etiquette.
Finish. Students will learn how to identify
defects using measuring devices and the 5 Pass/Fail Status
senses. Students will also understand how to Certificate of completion
conduct trial runs, analyze trial test data and Cost: $150 Lab Fee: $30
use simple mathematics to determine test
results. Students may apply for this program: QR203 Introduction to Engineering
Trial Runs
1) After completing all of the QR100 level Clients will understand the basics of an
classes. Engineering Trial Run (ETR) w. Students will
2) Obtained written authorization by the learn what is required, how to conduct trials,
instructor. and understand roles and responsibilities.
QR200: Applied Fit, Form and Function, 4 hrs Pass/Fail Status

QR201: Introduction to Color Harmony, 8 Certificate of completion
hrs Cost: $150 Lab Fee: $30
QR202: Sheet Metal Readings, 4 hrs
QR203: Understanding Engineering Trial QR204 Understanding Production Trial
Runs, 4 hrs Runs (PTR)
QR204: Understanding Production Trial Students will understand the basics of a
Runs, 4 hrs Production Trial Run. Students will have
firsthand knowledge on how to size and
Total Program Hours: 24 conduct production trials. Students will also
Total Program Price: $810 (Purchased Together) report and communicate findings.
Total Lab Fees: $128 (Purchased Together)
Pass/Fail Status
QR200: Applied Fit, Form and Function Certificate of completion
Students will be introduced to standard work Cost: $150 Lab Fee: $30
instructions, understand how parts interact
with other parts and compare finding with
available templates or blueprints.

Quality QM100 Error and Mistake Proofing 4
Management Hrs
In order to eliminate errors and mistakes,

processes may need to be modified so that it is
Program Outline
impossible to make them in the first place.
This course introduces students to the
differences between Error Proofing and
Quality management Programs will provide Mistake Proofing and identifies some common
you with training in how to identify system strategies for implementing corrective actions.
problems, process problems, design quality Pass/Fail Status
problems, and more. With quality management Certificate of completion
training you will be able to do much more than Cost: $150 Lab Fee: N/A
recognize the issues, you will also have learned
how to recommend changes and play a role in QM101 Standardization 4 Hrs
This course is designed to allow students to
seeing their successful implementation. Some
identify best practices in internal and external
of the quality standards that you will become organizations and incorporate them into
familiar with include the ISO 9001 standard, concrete strategies to standardize and
Six Sigma, and how to implement a total streamline processes.
quality management system. Pass/Fail Status
As a quality management professional you can Cost: $150 Lab Fee: N/A
find employment in almost any company that
does substantial product development. You can QM 200: Introduction to Quality
find employment implementing strategic System 8hrs
This Program covers the important changes
quality initiatives, as an auditor for quality
included in the updated ISO 9001:2008
management systems, or in business focused standard, and gives specific guidance on how
auditing. Success in your job will provide to deal with the changes in documentation
customers higher quality products, increase requirements. Although the revisions are
internal efficiency and internal morale. intended to be amendments and are not added
requirements, there may need to be some
QM100 Error and Mistake Proofing 4 Hrs modifications to your system, depending on
QM101 Standardization 4 Hrs how you interpreted the requirements. Learn
QM 200: Introduction to Quality System, 8 the best way to implement the amendments
hrs and streamline your existing system at the
QM 201: Effective Root Cause Analysis for same time.
Corrective/Preventive Actions (ERCA), 16 hrs
QM 202: Quality Management Systems Pass/Fail Status
Internal Auditor (QIA), 24hrs Certificate of completion
QMR 203: ISO 9000 Quality Management Cost: $300 Lab Fee: N/A
Systems Lead Auditor (QLA), 8 hrs
QM 204: Building Effective Teams, 8 hrs QM 201: Effective Root Cause Analysis
QM205: Quality Operating Systems, 16 for Corrective/Preventive Actions
(ERCA)
Total Program Price: $2970(Purchased Together) Explores the ISO 9001 requirements for
corrective and preventive actions and clearly

explains the differences between corrective QM 205: Quality Operating Systems
actions and preventive actions and streamline
your existing system at the same time. This Program will provide an overview of QOS
requirements. Key information is provided
Pass/Fail Status about QOS. Basic elements of QOS processes
Certificate of completion like customer expectations, internal key
Cost: $600 Lab Fee: N/A processes, measurables for key processes, etc.
are discussed in details. By attending this
session you will learn how to: Identify
QM 202: Quality Management Systems customers and their expectations. Identify key
Internal Auditor (QIA) process elements that satisfy customer’s
expectations. Select measurable that can be
This ISO 9001:2008 Program includes used to quantitatively predict and monitor
interpretation insight and knowledge and the performance. Apply structured problem
2-day Internal Auditor Program, designed to solving (8D and/or DOE) approach by forming
provide an understanding of the audit as a tool a QOS team when measured performance
in the development and improvement of your indicates a problem.
business. Pass/Fail Status
QM 203: ISO 9000 Quality Management

Systems Lead Auditor (QLA)
This 9001:2008 Program provides the

knowledge and skills needed to organize and
lead a QMS audit; evaluate and report audit
findings; evaluate corrective action
effectiveness and carry out follow-up and
routine audits.
Pass/Fail Status
QM 204: Building Effective Teams
The ability to build and implement effective

teams is essential to an organization’s success.
In this Program, participants will learn how to
create and implement high-quality, high
performance teams in any organization.
Pass/Fail Status

Quality Assurance Control Plan Methodology
Engineering In this course students will understand the
intent of a process control plan, which is to
control the product characteristics and the
Training associated process variables to ensure
capability (around the identified target or
nominal) and stability of the product over
A quality assurance engineer is responsible for time.
verifying that a product does not have defects • Understand the Control Plan process
or performance issues. Quality assurance • Correlate the Control Plan process with
engineers' services are valuable to companies the APQP cycle
that want to test their products before selling • Identify how Control Plans benefit your
them. Although most quality assurance organization
engineers complete a college degree before • Learn to construct a Control Plan
entering the field, some positions may be Pass/Fail Status
available for high school graduates. Many Certificate of completion
quality assurance engineers become certified Cost: $300 Lab Fee: N/A
in their particular field. Assurance engineers
should be meticulous and detail-oriented. PPAP – Production Part Approval
Quality Assurance is designed to prepare Process, this course focuses on providing
professionals in quality, engineering, science, detailed information about PPAP. Instruction
management, health care, government and will included inputs and outputs for PPAP.
service industries for career advancement. The identification of links to other processes,
common failure modes and strategic questions
QA100Advance Product Quality 16hrs will be integrated throughout the course. The
QA101 Control Plan Methodology 8hrs Production Part Approval Process (PPAP)
QA102 Production Part Approval Process outlines the methods used for approval of
16hrs production and service commodities, including
QA103: Failure Mode and Effects Analysis bulk materials, up to and including part
32 hrs submission warrant in the Advanced Quality
QA104 Statistical Process Control 16 hrs Planning process. The purpose of the PPAP
QA105 Error Proofing 8hrs process is to ensure that suppliers of
components comply with the design
Total Program Hours: 96 hrs specification and can run consistently without
Total Program Price: $3240(Purchased Together) affecting the customer line and improving the
quality systems. PPAP ensures that you will
APQP – Advanced Product Quality achieve the first time quality and will lower
Planning, this course covers topics such as down the cost of quality.
product planning and definition, process Pass/Fail Status
design and development, product and process Certificate of completion
validation, continuous improvement and Cost: $600 Lab Fee: N/A
feedback. The goal of APQP is to facilitate
communication between all persons and
activities involved in a program. To ensure
that all required steps are completed on time,
with a high quality of event at acceptable cost
and quality levels.
Pass/Fail Status

Failure Mode and Effects Analysis - The processes are completed correctly the first
purpose of this course is for individuals to gain time. The goal of error proofing in this course
skills to complete and apply a Design FMEA is to prevent the occurrence of defects and to
(DFMEA) and a Process FMEA (PFMEA). ensure that mistakes are detected when they
• Review of reporting requirements and occur. Learning Objectives:
associated forms • Students will be able to define Error
• Review of evaluation criteria Proofing from a lean perspective
• Development of recommended actions • Gain an understanding of the business
and follow-up assignments benefits to use Error Proofing
• Examples of process and design • Learn how Error Proofing can improve
FMEA's quality and reduce failures and
omissions
Role of FMEA within an Advanced Product • Understand how Error Proofing can be
Planning Process implemented for both office and
• Awareness of Product Liability Principles manufacturing processes
• Design FMEA Pass/Fail Status
• Functional Analysis
• Failure Modes, Effects, and Severity
• Causes and Occurrence
• Design Controls and Detection
• Interpretation of Ratings and
Corrective Action
• Process FMEA
• Process Flow Chart
• Failure Modes, Effects, and Severity
• Causes and Occurrence
• Process Controls and Detection
• Interpretation of Ratings and
Corrective Action
• Control Plan Methodology
Pass/Fail Status
Statistical Process Control – The purpose

of this course is for individuals to gain an
understanding of the basic concepts of stability
and capability/performance and gain insights
into the use and usefulness of the SPC
Reference Manual.
• Background of SPC
• Control charts for variable data
• Control charts for attribute data
• Process capability analysis
Pass/Fail Status
Error Proofing – Error Proofing is one of the

Lean tools used to ensure products and

findings in a professional presentation to
SIX SIGMA provide feedback to project stakeholders.
Pass/Fail Status
Training Certificate of completion
Design for Six Sigma, 18 hrs

Program Outline Design for Six Sigma (DFSS) is the process for
developing new products and services without
Six Sigma is a world-class improvement
process that focuses on Critical to Customer the disadvantages of costly defects. DFSS uses
characteristics. Six Sigma has benchmarked the commonly accepted Six Sigma tools to
the best practices of the effective continuous develop innovative products and efficient
improvement strategies and combined them processes. In this class, students will learn
into the most advanced continuous how to integrate the voice of the customer into
improvement process in the world. To be preliminary design and used tested simulation
successful, Six Sigma needs people who
understand it inside and out at all levels in techniques to predict possible outcomes.
your organization.
Pass/Fail Status
Six Sigma Green Belt Training, 60hrs
Six Sigma Black Belt Training, 120hrs
Please Note: Design for Six Sigma is not
Design for Six Sigma, 18 hrs
occupational in nature and does not require
approval by the State of Michigan.
Six Sigma Green Belt Training, 60Hrs
Regardless of the industry, Six Sigma Green Belt
Training is ideal for anyone looking to maximize
their effectiveness and jumpstart your career. In
this course, students are introduced to Six Sigma
concepts, use DMAIC (Define, Measure, Analyze,
Improve and Control) model, and select the right
statistical tools to solve problems.
Pass/Fail Status
Six Sigma Black Belt Training, 120hrs

Six Sigma Black Belts are the most sought after
company assets. This course will reinforce all
of the concepts in the Green Belt Series and
will give students the opportunity to work with
and gain a full understanding of customer
requirements. Students will learn the
importance of training, mentoring and
coaching Green Belt. Students will become
comfortable with leading change and
supporting continuous improvement
initiatives. Students will be required place

Topic Highlights
Engineering • Accounting basics
• Budgets
Management • Capital budgeting
• Cash flow analysis
• Engineering economics and
Program Outline depreciation
Engineers move into higher level management • Financial dashboard
positions because they are focused on the • Financial statement analysis
corporate improvement processes that are • Tax implications
aligned with the strategic issues. Learn the Pass/Fail Status
management skills you need to lead others. Certificate of completion
Use your project and program management Cost: $900 Lab Fee: N/A
skills to optimize team performance.
EM 101: From Engineer to Manager
EM 100: Financial Management for If you are transitioning from technical
Engineers, 24 hrs responsibility to managerial responsibility, this
EM 101: From Engineer to Manager, 24 hrs Program is your opportunity to learn the skills
EM 102: Project Management Basics, 16hrs you’ll need to manage effectively. Your new
managerial role will require a new set of skills
Total Program Hours: 64 and knowledge in which engineers and
Total Program Price: $ 2160 (Purchased Together) scientists are typically not trained –
managerial processes and leadership skills.
One set of skills centers on the best practice
managerial processes. Research has shown
EM: 100 Financial Management for that the most effective managers use and train
Engineers their teams in systematic best practice
In today’s workplace, it is nearly impossible for processes. These managers add value by being
an engineer to perform without considering “process owners.” Understanding this role
the financial impact of every action on the improves your ability to identify, prioritize and
organization’s bottom line. Traditional resolve barriers to your team’s performance
industrial engineering decision-making tools help to solve problems quickly, make critical
are not always sufficient to help cut through to decisions effectively and protect your plans to
the bottom line. Make your profit center shine assure implementation of your decisions and
with sound financial management to recommendations. A second focus of the
supplement good engineering and other Program addresses the leadership skills or
technology. This Program introduces basic “core content people skills” in which technical
financial management to engineers and professionals are seldom trained. These
technical personnel who need this knowledge leadership and teaming skills include
to manage a profit center effectively. Learn understanding and applying these theories for
practical solutions as well as all the jargon of effective leadership behaviors. The Program is
the trade. A must for newly minted managers aimed at increasing your awareness and skill
from the engineer ranks. The Program also level in motivating; using effective
covers the analysis necessary for such long- management styles and interpersonal and
term financial decisions as issuance of stock or relationship building with your subordinates,
bonds; contracting of leases or loans and peers and supervisor;
financing of a new enterprise; mergers, capital teaching/coaching/mentoring; goal setting;
budgeting, the cost of capital and the valuation delegation; time management; team building;
of a business. and personal growth.

Topic Highlights
• Assessing and developing management

style and interpersonal skills
• Creating an effective work environment
• Defining the engineering manager's
role
• Developing action plans
• Identifying problem areas
• Team management and supervisory
skills
Pass/Fail Status
EM 102: Project Management Basics

Industrial engineers and others associated with
productivity improvement in service or
manufacturing organizations often must
become project leaders. This seminar focuses
on the skills needed to lead and manage
projects successfully in those settings. During
this seminar, you will develop a simulated
project plan as well as an initial plan for a
project at your own facility that you will
present for seminar discussion. The project
management body of knowledge standard.
Topic Highlights
• Defining project scope and timelines

• Ensuring project success through
management support
• Integrating projects into operations
• Managing project costs
• Project management process
• Risk management
Pass/Fail Status

PM101 Critical Path Management 4 Hrs
Program Students will learn to identify precedence
relationships and predict the impact of
Management possible barriers and issues that arise during
the project or program. Student will begin to
place more emphasis on the task completion
Program Outline and understand how to shift priorities and
resource as needed to reach the targeted
This program prepares students for the fast completion date.
paced and rigorous environment of project and Pass/Fail Status
program management. Students will be Certificate of completion
introduced to identifying the scope, time and Cost: $150 Lab Fee: N/A
resources available to start and complete a Prerequisite: PM100 Introduction to Program
project or program. Students will also become Management
accustom to cost and risk analysis while setting
and reaching realistically high targets.
IT200 Introduction to MS Project 16 Hrs
PM100 Introduction to Program Management Students will explore the features of Project
4 Hrs 2007. Students will learn how to create files,
PM101 Critical Path Management 4 Hrs sequence tasks, run reports, and how to
IT200 Introduction to MS Project 16 Hrs communicate schedules.
QM101 Error and Mistake Proofing 4 Hrs Pass/Fail Status
PM102 Problem / Mistake Mapping 4 Hrs Certificate of completion
QM102 Standardization 4 Hrs Cost: $600 Lab Fee: N/A
QM104 Building and Leading Effective Team Prerequisite: IT100 Computing Essentials or
8 Hrs Equivalent
PM103 Organizational Leadership 4Hrs
PM104 Effective Communication for
Managers 6Hrs QM100 Error and Mistake Proofing 4
PM105 Benefit Cost / Analysis 16 hrs Hrs
PM106 Risk Management 4hr In order to eliminate errors and mistakes,
processes may need to be modified so that it is
Total Program Hours: 74 impossible to make them in the first place.
Total Program Price: $2500 (Purchased Together) This course introduces students to the
differences between Error Proofing and
Mistake Proofing and identifies some common
PM100 Introduction to Program strategies for implementing corrective actions.
Management 4 Hrs Pass/Fail
Students will learn a comprehensive way to Certificate of Completion
turn plans into action. Students are Cost: $150 Lab Fee: N/A
introduced to a framework for creating,
prioritizing and executing a strategy that
incorporates a full range of proven approaches
and emerging concepts to align project
initiatives with strategic objectives.
Pass/Fail Status
Prerequisite: N/A

Prerequisite: PM100 Introduction to Program
PM102 Problem / Mistake Mapping 4 Management
Hrs
Problem Mistake mapping is a stepwise
process that allows teams to brainstorm and PM104 Effective Communication for
systematically find and rule out contributing Managers 6Hrs
factors while identifying the potential root- Students will identify communication styles
cause of an issue. and learn to leverage communication
Pass/Fail techniques to get the job done. Students will
Certificate of Completion learn how to give and receive feedback, how to
Cost: $150 Lab Fee: N/A have tough conversations with subordinates,
Prerequisite: PM100 Introduction to Program and effectively cascade the mission and vision
Management of the organization.
Cross-listed as LD105 Effective
QM101 Standardization 4 Hrs Communication
This course is designed to allow students to Pass/Fail
identify best practices in internal and external Certificate of Completion
organizations and incorporate them into Cost: $360 Lab Fee: N/A
concrete strategies to standardize and Prerequisite: PM100 Introduction to Program
streamline processes. Management
Pass/Fail
Certificate of Completion
Cost: $150 Lab Fee: N/A PM105 Benefit Cost / Analysis 16Hrs
This class is designed to help students
determine the feasibility of a project or plan by
QM204 Building and Leading Effective quantifying its costs and benefits. Students
Team 8 Hrs will learn how to capitalize expenditures; select
The ability to build and implement effective alternatives based upon fiscal criteria such as
teams is essential to an organization’s success. in cost of capital, depreciation, and estimated
In this course, participants will learn how to return on investment (ROI).
create and implement high-quality, high Pass/Fail
performance teams in any organization. Certificate of Completion
Pass/Fail Cost: $600 Lab Fee: N/A
Certificate of Completion Prerequisite: PM100 Introduction to Program
Cost: $300 Lab Fee: N/A Management
Prerequisite: PM100 Introduction to Program
Management PM106 Risk Management 4hr
Risk Management is a logical and systematic
method of identifying, analyzing, treating and
PM103 Organizational Leadership 4Hrs monitoring the risks involved in any activity or
Leadership is the key to a successful process. Helps managers make best use of
organization. Leaders must be able to foster a their available resources.
shared vision and implement strategies to see Pass/Fail
the vision come to pass. In this class, students Certificate of Completion
are comforted with the common forms of Cost: $150 Lab Fee: N/A
leadership and are asked to identify the traits Prerequisite: PM105 Benefit Cost / Analysis
of successful leadership.
Pass/Fail
Certificate of Completion

CM111: Labor and Organizational Relations
Construction 12hrs
CM112: Planning, Scheduling and Control
Management 8hrs
CM113: Construction Schematics 4hrs
Program Outline Electives (Must Total 12hrs)

This program prepares students to supervise CM200: Introduction to Commercial and
tradesmen, schedule material and manage the Industrial Electricity 8 hrs
day to day operations in a construction setting. CM201: Green Materials and Processes 8 hrs
After completing all of the CM100 level classes CM202: Introduction to Residential
and prerequisites. Electricity 4 hrs
CM203: Construction, Demolition and
1) Obtained written authorization by the Recycling 4hrs
instructor.
PREREQUISITES FOR THE Total Program Price: $4995(Purchased Together)
CONSTRUCTION MANAGEMENT Total Lab Fees: $ 150
PROGRAM ARE AS FOLLOW:
CM100 Construction and Industrial
IT101 Basic Microsoft Word 4hrs
Safety
IT104 Basic Micro Excel Spreadsheets 4hrs
This Program introduces students to common
safety practices that will guarantee that all
Construction Management
employees on the site are safe. Students will
Core Curriculum learn MIOSHA and OSHA regulations and how
CM100: Construction and Industrial Safety compliance can mean the difference between
12hrs completing a job on time and being shut down
CM101: Introduction to Construction Tools for safety infractions.
and Machinery 4hrs Pass / Fail
CM102: Foundations, Frames and Structures Certificate of completion
12 hrs Cost: $450 Lab Fee: N/A
CM103: Construction Materials, Properties
and Processes 12 hrs
CM104: Basic Electricity 8 hrs CM101 Introduction to Construction
CM105: Basic Plumbing 8 hrs Tools and Machinery
CM106: Introduction Heating, Ventilation, This course introduces students to the
and Air Conditioning 8hrs common tools, heavy machinery and
CM107: Introduction to Construction terminology used on the jobsite.
Mathematics 12 hrs Pass/Fail Status
CM108: Construction Documents, Contracts Certificate of completion
and Operating Agreements 16hrs
CM109: Introduction to Estimating and Bids
8 hrs
CM110: Construction Operations, Methods
Analysis 12hrs

CM102: Foundations, Frames and CM106: Introduction Heating,
Structures Ventilation and Air Conditioning
Students are introduced to the typical Comfort and convenience are the most
construction methods. This course walks the important amenities to consider in any
students through the stages of construction building project. Heating, ventilation and air
starting at planning and excavation to the conditioning provide for temperature control
and a steady stream of fresh air. In this course
erecting of structures and final inspections.
students will learn the basic concepts for
reading drawings and fundamentals of heating
Pass/Fail Status cooling and refrigeration. Student will also be
Certificate of completion able to identify ad discuss the installation and
Cost: $450 Lab Fee: N/A servicing of the components for different types
of heating, air conditioning and refrigeration
CM103: Construction Materials, systems. Student will also be able to explain
Properties and Processes basic ventilation requirements, and air
Introduction to construction materials, to their distribution and cleaning techniques.
properties in place in completed projects and Pass/Fail Status
to their characteristics that affect construction Certificate of completion
processes. Students are also introduced to the Cost: $300 Lab Fee: N/A
organizations, methods, equipment, and safety
considerations that are common to projects of CM107: Introduction to Construction
all types and to all segments of the industry. Mathematics
This class prepares students for the common
Pass/Fail Status
math concepts found in the construction
industry.
Pass/Fail Status
CM104: Basic Electricity
This Program prepares students to understand
basic electrical circuits, schematics and CM108: Construction Documents,
drawings. Students will be introduced to Contracts and Operating Agreements
industry jargon, common laws, and codes and This course focuses on the documents used
regulations. in construction contracts, including
agreements, general conditions, drawings,
Pass/Fail Status
specifications, addenda, change orders, sub
Cost: $300 Lab Fee: $50 and material contracts and daily logs among
others, and views them in light of their
CM105: Basic Plumbing technical and legal implications to managers
Candidates will be given an overview of the of the construction process. Methods of
basic principles and practical aspects of quantity surveying are the focus of most of
domestic plumbing, and gain the skills the lab work.
required to oversee numerous practical tasks
including layout and installation, sanitary ware Pass/Fail Status
installation. Certificate of completion
Pass/Fail Status Cost: $600 Lab Fee: N/A

CM109: Introduction to Estimating and writing. Students will be able to conceptualize
Bids scope and implement strategies and detail
Students will learn to develop crew quantities for a commercial building project;
composition and calculate production rates Students will also understand how LEAN
and associated cost for a variety of trades. construction principles affect a construction
Students will be able to develop material and estimates including time management,
labor quantity take-offs for key construction budgets. Students will develop criteria to make
systems that exhibit effective thoughtful competence decisions.
analysis, efficiency, and a good audit trail.
Students will display the ability to assemble an Pass/Fail Status
estimate for a building construction project Certificate of completion
including direct, indirect, and subcontract Cost: $300 Lab Fee: N/A
costs; insurance and bond premiums; and
margins.
CM113: Construction Schematics
Pass/Fail Status This Program consists of instruction and
Certificate of completion exercises in graphic communication applicable
Prerequisite: Construction Mathematics to construction. Students will learn to analyze
Cost: $300 Lab Fee: N/A architectural, structural, mechanical and
electrical drawings and extract the information
CM110: Construction Operations,
they need to identify and describe various
Methods Analysis
construction components orally, graphically,
This course focuses on operations, methods
and in writing, and to perform material
analysis, and productivity enhancement in quantity surveys.
the construction industry.
Pass/Fail Status
CM111: Labor and Organizational Electives

Relations CM200 Introduction to Commercial and
This class introduces the subject of industrial Industrial Electricity
relations as it pertains to the construction This course provides an overview of the basic
industry. Union or non-union, the construction circuits and components that are typically
manager is vitally concerned with the source found in commercial and industrial
and quality of the labor he/she uses in the applications. Students will be introduced to
field. This class is designed to investigate these automated systems, ladder logic, and high
relations and examine some of the problems voltage circuitry.
associated with them.
Pass/Fail Status
CM112: Planning, Scheduling and

Control
This course teaches students to accurately
identify and address client needs orally and in

CM201: Green Materials and Processes
Conservation and recycling are to issues that
are at the forefront of political and economic
debates. This course teaches students how to
eliminate waste in every facet of construction,
use environmentally friendly alternatives when
ever possible, and leverage information
provided by Environmental Construction
Organizations such as the Leadership in
Energy and Environment Design and Green
Building Initiatives.
Pass/Fail Status
Cost: $3o0 Lab Fee: N/A
CM202: Introduction to Residential

Electricity
This course provides an overview of the basic
circuits and components that are typically
found in residential applications. This course
also provides and overview of national and
local codes and specifications.
Pass/Fail Status
CM203: Construction, Demolition and

Recycling
This class discusses the processes for design of
decomposition and demolition and other the
“green” demolition procedures. The course
reviews how to divert debris from landfills and
recover materials for reuses and recycling.
Pass/Fail Status
Cost: 150 Lab Fee: N/A

introduction to Coding and Billing, and an
Medical overview of the fundamentals of healthcare
technology; e.g. electronic health records, and
Receptionist e-prescribing. Students will learn the basics of
coding languages, as well as how to code to the
highest level of specificity to ensure maximum
Training reimbursement.
Pass/Fail Status
Program Outline Cost: $900 Lab Fee: $150
Medical Receptionists are in high demand. This
fast paced curriculum prepares students to properly
Intake and Front Desk Operations –
schedule appointments, accurately bill patients, and
record and fill medical charts with extraordinary Student will develop fundamental skills such as
precision. Students will also develop a working customer service, greeting patients, phone
knowledge of medical terminology and hospital reception, word processing, message taking
clinic and laboratory procedures. and routing, appointment scheduling, handling
correspondence, light bookkeeping, and
Medical Office Safety- 8hrs proficiency in medical practice software
Diagnosis Coding & Procedure Coding, 24hrs functions. Additionally students will learn to
Intake and Front Desk Operations – 16hrs update and file patients' medical records, fill
Insurance Billing / Claims Processing 24hrs out insurance forms, and arrange for hospital
Basic Accounting 20hrs admissions and laboratory services.
Pass/Fail Status
Total Program Hours: 92 hrs Certificate of completion
Total Program Cost: $3105 (Purchased Together) Cost: $600 Lab Fee: $75
Total Lab Fees: $150
Insurance Billing / Claims Processing -
Medical Office Safety
Students will learn medical, diagnostic,
In the healthcare field employees are the most
procedural terms, and incorporate their
important part of any safety program. You may
medical coding knowledge. The basics of
come across unique and possibly dangerous
insurance and medical law will be reviewed to
hazards daily. This course is designed to
ensure compliance with billing regulations.
introduce the common hazards in a medical
Students also learn the basics of medical ethics
setting, how to avoid risk, and how to handle
and core health science education, too.
safety issues. This course is not intended to
Pass/Fail Status
give in-depth training about each subject but
to be a brief orientation to some possible safety
hazards.
Pass/Fail Status
Basic Accounting –
Student will learn proper procedures for
balancing daily, weekly, and monthly, i.e. the
cash drawer, and daily reports to ensure that
Diagnosis Coding & Procedure Coding
each patient seen was documented, money
Medical coders turn physicians' notes into
collected has been posted to appropriate
standard medical insurance codes so that
account, and a billing router was generated for
claims can be readily processed and paid.
each visit. Student will learn how to review
Course will cover medical terminology,
billing router for completeness relative to
anatomy, and some pharmacology, so that
services provided.
students understand the services physicians
Pass/Fail Status
provide, in both inpatient and outpatient
settings. Course includes an introduction to
ICD Classification and Reimbursement, an

statement, and how to prepare a Standard
Medical Operating Procedure Manual for the office.
Pass/Fail Status
Office Manager Certificate of completion
Program Outline
Human Resource Management –
Students will learn the fundamentals of the
Health care is one of the fastest growing
Fair Labor Standards Act (FLSA), with
industries in America. Health Systems,
specifics on recruitment and hiring, firing,
Hospitals and Private practices, alike, must be
disciplinary action and overtime laws. Student
run at a high level of efficiency. Medical Office
will also review employee benefits
managers lead the charge and verify that the
administration, training and development,
each member of the medical staff is performing
orientation and on-boarding, performance
at peek proficiency. In this program, students
appraisal techniques, payroll processing, and
gain the communication, organizational, and
developing grievance procedures.
management skills that will make them
Pass/Fail Status
exceptional office managers. Students also
gain good business sense and the ability to
handle multiple priorities. Students must
complete Medical Receptionist Training or Federal Regulations –
equivalent from another institution to apply. HIPAA Training - The Health Insurance
Students may also be required to do an Portability and Accountability Act of 1996
externship. (HIPAA).Training covers topics like patient
rights, physical safeguards against privacy
Introduction to Medical Office Management 16hrs
breaches, and technical safeguards against
Accounting 20hrs
Human Resource Management 24hrs security breaches; CLIA Training (Clinical
Federal Regulations 20 hrs Laboratory Improvement Amendments 1988)
Internal Controls 16 hrs sets forth the conditions that all laboratories,
including office based labs, must meet to be
Total Program Hours: 96hours certified to perform testing on human
Total Program Cost: $3240(Purchased Together) specimens.; JCAHO Training - The Joint
Commission on Accreditation of Healthcare
Introduction to Medical Office Management Organizations. Training includes age-specific
The course is an overview of Medical Office competence, medication errors, and
Management. It is intended to introduce the standardization of abbreviation symbols,
student to staffing, delivery systems, patient OSHA Training – to ensure compliance with
flow, and patient satisfaction. Occupational Safety and Health
Pass/Fail Status Administration standards saves lives in the
Certificate of completion United States every day, according to the
Cost: $600 Lab Fee: N/A OSHA government website. Training in OSHA
helps employees comply with the standards
Accounting – put forward by the organization. (Certification
Coursework concentrates on accounts courses can range from 1-20 hours' worth of
receivable, reimbursement and collection study, depending on the level of exposure to
procedures, patient and insurance record the issues involved.)
keeping, and budget and financial records. Pass/Fail Status
Students will learn how to establish a basic Certificate of completion
general ledger system to ensure accurate
tracking on revenue and expenses, how to Cost: $750 Lab Fee: N/A
create a balance sheet and profit and loss

Internal Controls – regulatory agencies. Students will learn
Students will become familiar with the processes for conducting internal audits to
development and implementation of identify areas of vulnerability.
management systems and policies for Pass/Fail Status
reasonably documenting, retaining, Certificate of completion
monitoring, and correcting operational Cost: $600 Lab Fee: N/A
processes to prevent and detect waste and to
ensure proper payment and compliance with
Governing Body
SBCTI is owned and operated by Sensible Business Consulting Group, LLC (SBCG). Sensible
Business Consulting Group, LLC is a North American provider of comprehensive Quality,
Training and Consulting services. SBCG is a diverse company with a variety of tools that are
applicable to every industry. SBCG specializes in providing quality services in career and
leadership development, quality improvement of products or processes in product engineering,
manufacturing, healthcare and services industries utilizing Lean, Six-Sigma and Total Quality
Management (TQM) tools . SBCG is committed to building leadership in industry and the
community - one person, one process at a time.
SBCTI Administrative Staff

Name Position
Joseph Kimbrough Director
Charles Johnson Assistant Director
Belinda Barnes Information Technology Consultant
Catrina Moss Community Relations Consultant
Deborah Beeler Educational Content Consultant
Dr. Twianie Roberts Educational Curriculum Consultant
SBCTI Faculty and Courses

Name Programs and Courses
Joseph Kimbrough Customer Service Training , Six Sigma, Leadership Development
Charles Johnson Program and Construction Management , Leadership Development
Belinda Barnes Information Technology
Prabir Data Quality Management, Six Sigma Training Courses
Calantha Asaré Medical Receptionist and Medical Office Training
Margaret Billingsley Entrepreneur Training
Debra Lewis Quality and Inspection Training

School Calendar 2009 - 2010

SBCTI will be closed to observe the following holidays. Programs affected by holiday
observation(s) will be adjusted as needed.
Calendar Year 2009

November:
Closed November 23rd – 27th (Thanksgiving)
December:
Closed December 21st – January 1st (Christmas/New Year)
Calendar Year 2010

January:
Closed January 1st (New Year day)
Closed January 18th (Dr. Martin Luther King Holiday)
February:
Closed February 22nd -26th (Winter Break)
April:
Closed April 2nd – 9th (Spring Break)
May:
Closed May 31st (Memorial Day)
July:
Closed July 5th (Independence Day observation)
September:
Closed September 6th (Labor Day)

Admission Policies
Students may be admitted into a Sensible Business Career and Training Institute (SBCTI)
program after fulfilling requirements:
1. The student must complete a SBCTI Student Application.
2. The student must have a consultation with an SBCTI admissions consultant to evaluate skill
and experience levels and identify education and career goals.
3. A payment method must be established and agreed upon by the student and SBCTI prior to
registration.
TUITION
Cost per clock hour is $37.50 per hour. Discounted pricing is available when declaring a
program and after completing 2 or more class in the program of study. Unless specified by the
Catalog pricing.
Cost per program is as follows:
Program Tuition Labs / Fees Total Cost

Leadership Development $945 N/A $945
Career Development $1,080 N/A $1,080
Entrepreneur training $5265 $350 $5615
Customer Service Training $1080 N/A $1080
Information Technology Training $1687 $120 $1807
Quality Inspection and Reliability Training $1553 $234 $1787
Advanced Quality Inspection and Reliability Training $810 $128 $930
Quality Management Training $2970 N/A $2970
Quality Assurance Engineering Training $3240 N/A $3240
Six Sigma Black Belt Training $4500 N/A $4500
Six Sigma Green Belt Training $2250 N/A $2250
Design for Six Sigma $675 N/A $675
Engineering Management $2160 N/A $2160
Project Management $25oo N/A $2500
Construction Management $4995 $150 $5145
Medical Receptionist Training $3105 $150 $3255
Medical Office Management $3240 N/A $3240

PAYMENT METHODS
SBCTI accepts payment by means of:
Personal Check
Cashier’s check or money order
Vouchers from Local and State government agencies
ENROLLMENT AND REGISTRATION POLICY
1) Students must have two valid forms of ID the day of registration.

2) Students must complete application form.
3) $25 application fee and tuition.
4) All classes are open to the public
5) Several Programs require prerequisites, details are disclosed when students enroll for
classes.
Classes are taught in a seminar format. Classes are forming daily. Call the SBCTI
Enrollment office at (734)620.9461 for details and available class times.
To register for a SBCTI Program you must contact the Admissions department at the Canton
Michigan HQ location. Early registration is strongly recommended.
New students must follow the Admissions Policy as outlined. Existing students may contact the
Admissions department to request enrollment in a Program.
Please Note: Payment is due in full no later than the date of class unless other arrangements
have been made. Refer to your student contract for details.
Initial Enrollment: Students are enrolled in classes (Programs listed in the student’s signed
agreement) and provided a copy of their transcript.
Requests for Program/Program Changes: Requests for changes in Programs/programs must be

made in writing to the admissions department minimally 48 hours prior to the start of the class
the student would like to make changes to. The Admissions department will process the change
and provide the student with a copy of his/her updated transcript.
Retake Requirements: Students who complete a class are eligible to retake that class within a
year of the original class date. Student must submit a request to admissions one week prior to
ensure the request and enrollment is processed and the student provide d a copy of their
transcript.
SBCTI CANCELLATION AND REFUND POLICY
All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the
school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for
veterans) may be retained by the school if the application is denied.

All tuition and fees paid by the applicant shall be refunded if requested within three business
days after signing a contract with the school. All refunds shall be returned within 30 days. After
the third business day has elapsed, the following refund policy goes into effect:
1) When written notice of student cancellation or withdrawal is received:
With a minimum of seven business days notice, prior to Program/ program start date students
will receive a 100% refund of the full program tuition.
In the event that an applicant applies and is admitted less than seven days to the
date of the course or seminar and wishes to cancel prior to the start of the class,
the student must file a written cancellation request with the administration office
and will have 3 business days from the time of enrollment to petition for a full
refund.
With a minimum of six business days notice, prior to the program start date students will
receive a 90% refund of the full program tuition. With a minimum of five business days notice,
prior to the program start date students will receive an 80% refund of the full program. Beyond
the fifth business day and up to the start date, tuition will be returned less a processing fee, of
not more than$75, and materials costs.
SBCTI programs are priced as per clock hour and as program packages. Discounts are
dependent upon the Program listing. Unused tuition will be calculated on a prorated basis by
taking the total cost of the Program or program paid by the student, less the used portion of
Program/program (whether the student has attended the Program or not), less the price for
Program/program book(s), materials, labs and exams used by the student prior to the date of
the cancellation notice.
If you do not attend the course or seminar and do not cancel or transfer prior to the start date,
the course fee is non-refundable.
Please Note: It is our policy to hold all courses and seminars. However, the SBCTI reserves
the right to cancel or reschedule any seminar, if necessary, and to substitute presenters. We will
gladly issue course and seminar fee refunds if cancellation is necessary, but we cannot be
responsible for any airfare penalties or other travel expenses that may be incurred due to these
changes.
2) When written notice of student cancellation is not received:
There is no refund. Students should follow up with the administration office to verify
receipt of cancellation request. All requests will be date and time stamped upon
receipt.
PROGRAM RECOGNITION
If students previously attended and passed a Program included in a program, the Program will
be applied to the students’ SBCTI records. The Program will be recognized and reflected in the
student’s transcript.

Credit for Programs acquired at other training facilities will be assessed and any transferrable
clock hours will be put in writing and added to the students’ transcript.
PROGRAM PREREQUISITES AND OUTLINES
All SBCTI intermediate and expert Programs build upon skills developed in the basic and
essential Programs. It is important that students are proficient in the skills presented in the
foundation Programs before advancing. Complete Program outlines are listed above.
GRADES
Upon successful completion of each class every student will receive a pass/fail status and a
certificate of completion.
Mastery is a prerequisite to awarding a “pass” distinction which corresponds to an average of

70% or above on completed course work. Evidence of mastery shall be determined by one or
more of the following methods: 1) unit tests; 2) written assignments; 3) skills performance
checklist; and 4) comprehensive assessments of knowledge and skills.
For students receiving fail status he/she will have to meet with an admission consultant to
determine the student’s needs for an opportunity to retake the class.
CERTIFICATES OF COMPLETION:
SBCTI will issue certificates of completion for individual Programs as well as certificates of
completion for entire program completion.
There are no licenses issued at this time.
JOB PLACEMENT ASSISTANCE
Placement assistance is available for completion of specific programs. Job placement assistance
is available by request. SBCTI make no guarantees, warranties or claims on finding each
student a job.
PROGRAMWARE
SBCTI includes Programware to students at the beginning of each Program/program. Lab fees
where applicable.
TRANSCRIPTS AND RELEASE OF STUDENT RECORDS
SBCTI maintains permanent records as required by state and federal law for each student.
Students requesting a copy of their transcript in person must present photo identification to
admissions prior to receiving the individual transcript.
Students requesting transcripts via U.S. mail must submit a letter requesting the transcript. The
letter must include: student’s name, address, phone number and signature.

Authorized representatives of a local, state or federal agencies and institutions that fund SBCTI
students will be provided student transcripts upon request.
ATTENDANCE POLICY
It is a requirement of all students to attend and complete a minimum of 75% of in class work.
Students who are absent more than 25% of the available scheduled in class time may be subject
to probation or dismissal.
Please Note: A tardy will be recorded 15 minutes after class begins. Three unexcused
“tardies” will result in a recorded absence. Students are considered absent if they are more than
45 minutes late without consent from the instructor.
A leave of absence will be approved by instructors depending on the severity of the issue. Any
student can reapply for any class if they are unable to complete the class due to medical, family
or other critical undertakings.
First Day of Class/Module: On the first day of class students must sign the class
registration log and initial the log everyday thereafter. Students must sign and initial the
registration log to receive credit for daily attendance. Instructors monitor and verify student
hours of attendance.
Make up work for excused absences
1. Students are permitted to receive credit for make-up work for excused absences only.
2. Students will receive one day to make-up work for each day of excused absence they
have.
3. Students must submit a legitimate excuse for being absent one day following their
absence.
4. The student must assume responsibility for completing make-up work.
5. Because of the nature of some subjects students may be required to complete all work
assigned, whether the absence is excused or not. However, students will only receive
credit for make-up work when the absence is excused.
6. A zero (0) must be given for unexcused absences.
7. It is the students’ responsibility to obtain from instructors all make-up assignments

upon their return to class.
RULES OF CONDUCT
Every SBCTI student is expected to:

1. Be on time. Punctuality is required of each student
2. Be Prepared for class. Bring all materials required for the class with you daily
(Program book, pen, pencil, etc.). Take care of personal needs (restroom, make-up,
hair, drink of water, etc.) prior to arriving to class and on breaks.
3. Be attentive and participate. Pay attention throughout the class and

participation is mandatory. Learn as much as you can. Students who are found
sleeping will be asked to leave.
4. Be cooperative. Make your best effort to actively contribute to the class.
5. Be courteous. Show respect for your fellow students and SBCTI staff. Avoid
profanity, harassment, sexual harassment, defiance and racial/ethnic intolerance.
These types of comments and behaviors are unacceptable at SBCTI.
Sexual Harassment and Sexual Violence defined:
Sexual harassment consists of unwelcome sexual advances, requests for sexual favors, sexually
motivated physical conduct or communication of a sexual nature.
Sexual harassment includes, but is not limited to the following behaviors:
• Unwelcomed statements of a sexual nature.

• Unwelcomed solicitation or pressure for sexual activity.
• Intentional brushing against, patting or pinching of another’s body.
• Suggestive or obscene letters, notes, invitations, derogatory comments, slurs, jokes,
epithets, unwanted physical contact, and blocking movements.
• Leering with sexual overtones, gestures, display of sexually suggestive objects, posters or
cartoons.
• Indecent exposure.
Discipline Policy
A student or prospective student may be disciplined, dismissed or barred from the class for
tardiness; drunkenness or consumption of alcohol on the premises; rude, vulgar or disruptive
behavior in the classroom; smoking or using tobacco products; or being generally inattentive
(sleeping, reading, etc.) during class. Students terminated for violating rules of conduct may be
readmitted at the discretion of the school director. See the Suspension Section for further
details.
Harassment and disruptive behavior will not be tolerated. Students will receive two warning for
such behavior, the first of which will be verbal the second written. Subsequent dealings of said
conduct will result with the student being asked to leave the premises.

Disrespect for SBCTI property and equipment (including downloading inappropriate content)
will not be tolerated.
Students may not connect personal property (thumb drives, phones, cameras etc.) to SBCTI
hardware or equipment. Unauthorized devices will be confiscated, student will be asked to leave
and the student may be held financially responsible for damages to the computer, servers, etc,
resulting from “viruses”, “spy ware”, “ad ware”, “Trojans” and any other software that is
detrimental to computing operations. Any equipment needed will be provided by SBCTI and
covered in your lab fees.
Software piracy or violating copyright rules and regulations will result in legal action.
Suspension
Suspension can occur on the basis of unsatisfactory work. Suspensions for Unsatisfactory Work
are determined by the Institute’s directors upon recommendation from Program instructor.
• Suspension will occur if a student is disorderly and is a dangerous to themselves and others.
• Suspension will also occur if students are found stealing or damaging the property of SBCTI
or students in attendance of SBCTI and legal procedures will be determined accordingly.
• Students will not be allowed to reapply for other classes if it is determined that any of the
following has occurred:
1) Found with a dangerous weapon. SBCTI Administration Staff reserve the right to decide
what a “dangerous” weapon is. Examples are, but not limited to, possessing a fire arm,
knife longer than 4 inches in length, carry a pad lock, heavy duty chains, or any other
object which is not in and of itself a weapon as defined, but where the possession or use of
the object is coupled with the intent to inflict body harm.
2) Found with illegal drugs, or alcohol, or controlled medication (like Prozac or
antidepressants), without a doctor's prescription.
3) Assaulting any school employee or official.
4) Is convicted of a felony while enrolled in Training courses.
5) Physical fights where (i) victim sustains severe injury, (ii) an injury requires medical
attention, or (iii) a weapon was used.
6) Bomb Threat.
7) Arson.
8) Sexual Assault.
9) Repeated offenses following suspension.
RE-ADMITTANCE INTO A PROGRAM

If a student is suspended from an SBCTI program for any reason, the following procedure
should be followed in order to re-enter the program:
1. The student must submit a letter to a SBCTI admission consultant requesting re-admittance
to the program.

2. After reviewing the letter, the admission consultant will meet with the student to discuss the
reason(s) he/she was removed from said program and how similar issues can be prevented
should he/she be re-admitted to the program.
3. The Admission Consultant will collaborate with Executive Management for a new strategy for
the student prior to approval for re-admittance to the program.
4. The student will sign a contract agreeing to the new strategy before re-admittance to the
program takes place.
STUDENT COMPLAINT/GRIEVANCE PROCEDURE

In the event a student experiences a problem with a particular class or instructor the student
should first discuss the matter with the instructor. If a resolution cannot be reached, the student
should then contact the Executive Management for help in the matter. A formal complaint can
be lodged at SBCTI@sensiblebusiness.org. If further assistance is required, a formal
complaint may be filed electronically to the State of Michigan Proprietary Schools
Division at www.michps.net or mailing a letter to Victor Office Center 2nd Floor,
201 North Washington Square, Lansing, Michigan 48913.
DESCRIPTION OF FACILITIES
SBCTI promises to provide a comfortable learning environment for all students. The facility has
easily accessible classrooms, break-rooms and restrooms, students requiring help will receive
assistance from the SBCTI staff.
For programs requiring computers, each student will have access to an SBCTI PC.

Contact us
Phone Number: (734) 620-9461

E-mail address: info@sbctinstitute.org
Mailing Address: 42015 Ford Road Ste. 155
Canton, Michigan 48187
Office: (734) 620-9461

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Sensible Business Career and

Volume 1 2009 – 2010 Rev_1

SBCTI Program Descriptions ........................................................................ 1-25

Career Development ........................................................................................................... 3

Customer Service Training ................................................................................................. 6

Information Technology Training .......................................................................................7

Quality Inspection and Reliability Training ....................................................................... 9

Advanced Quality Inspection and Reliability Training .................................................... 111

Quality Management ......................................................................................................... 12

Six Sigma Training ............................................................................................................. 14

Engineering Managent ...................................................................................................... 14

Program Management ....................................................................................................... 17

Construction Management ................................................................................................ 19

Medical Receptionist Training.......................................................................................... 23

Medical Office Management Training .............................................................................. 24

SBCTI Faculty and Management Team ........................................................... 25

School Calendar 2009 - 2010 .......................................................................... 26

Admission Policies ............................................................................................27

Volume 1 2009 – 2010 Rev_1

beliefs of right and wrong. Students will

Volume 1, November 2009 – 2010 Page 1

LD 106: Conflict Management

Please Note: This program is not

Volume 1, November 2009 – 2010 Page 2

CD 100: Career Change and Pass/Fail Status

Volume 1, November 2009 – 2010 Page 3

IT 104: MS Excel2007 Basics

Volume 1, November 2009 – 2010 Page 4

ET105: Continuous Improvement

ET106 Small Business Finance

Volume 1, November 2009 – 2010 Page 5

Volume 1, November 2009 – 2010 Page 6

IT 102: MS Word2007 Intermediate

Volume 1, November 2009 – 2010 Page 7

Volume 1, November 2009 – 2010 Page 8

Volume 1, November 2009 – 2010 Page 9

QR106: Recognizing Non-Conforming

QR107: Containing Non-Conforming

Volume 1, November 2009 – 2010 Page 10

Inspection and QR201: Introduction to Color Harmony

QR200: Applied Fit, Form and Function, 4 hrs Pass/Fail Status

Volume 1, November 2009 – 2010 Page 11

Quality QM100 Error and Mistake Proofing 4

In order to eliminate errors and mistakes,

Volume 1, November 2009 – 2010 Page 12

QM 203: ISO 9000 Quality Management

This 9001:2008 Program provides the

QM 204: Building Effective Teams

The ability to build and implement effective

Volume 1, November 2009 – 2010 Page 13

Volume 1, November 2009 – 2010 Page 14

Statistical Process Control – The purpose

Error Proofing – Error Proofing is one of the

Volume 1, November 2009 – 2010 Page 15

Design for Six Sigma, 18 hrs

Six Sigma Black Belt Training, 120hrs

Volume 1, November 2009 – 2010 Page 16

Volume 1, November 2009 – 2010 Page 17

• Assessing and developing management

EM 102: Project Management Basics

• Defining project scope and timelines

Volume 1, November 2009 – 2010 Page 18

Volume 1, November 2009 – 2010 Page 19