Amacom Fall-Winter 2014 Catalog of Books

FALL-WINTER 2014
CATALOG of BOOKS
B E S T S E L L E R S FROM A MAC O M
978-0-8144-3273-0
978-0-8144-1546-7
978-0-8144-3177-1
978-0-8144-3207-5
978-0-8144-7301-6
978-0-8144-1348-7
978-0-8144-7364-1
978-0-8144-7282-8
978-0-8144-1403-3
978-0-8144-1775-1
978-0-8144-3286-0
978-0-8144-1538-2
978-0-8144-1783-6
978-0-8144-1748-5
978-0-8144-3324-9
978-0-8144-0162-0
978-0-8144-1624-2
978-0-8144-2030-0
978-0-8144-1342-5
978-0-8144-7201-9
FALL-WINTER 2014
CATALOG of BOOKS
New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Sales Representatives, International Distributors,
and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .35
Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Ordering Information . . . . . . . . . . . . . . . .inside back cover
AMACOM, a division of American Management Association,

publishes books on business, management, career growth,
current events, technology, personal finance, real estate,
and self-help. AMACOM books help readers enhance their
personal and professional growth and reach into the future
to understand emerging trends and cutting-edge thinking.
NEW TITLES
What sets the very best teams apart . . .
Primal Teams
Harnessing the Power of Emotions to Fuel Extraordinary Performance

Jackie Barretta
motion, more than anything else, spells the difference between stellar and
mediocre team performance. Fear, anger, frustration, and other negative feelings,
can endanger a groups dynamic. But positive emotions have the power to transform it
into a high-performance engine, where everyone operates at their peak. Their minds
sharpen. They find creative solutions. They get great results.
Thanks to discoveries in neuroscience and psychology, we now know that emotions
operate independently from our logical minds. They cant be reasoned away. They
must be dealt with directly. Drawing on the latest research, Primal Teams shows how
anyone can control potentially damaging emotions, while triggering the kind of
passion and energy that supercharge performance. Illustrated with compelling
examples, this groundbreaking guide reveals how to:
Transform fear and negativity Energize primal emotional systems Activate
insight and intuition Foster emotional bonds and team spirit Connect the
team to a deeper purpose And more
Emotions determine whether a group works with energy and enthusiasm or just goes
through the motions. With the array of insights and practical tools in this book,
anyone can inspire an unprecedented level of performance.
OCTOBER 2014 Management / Teams

Hardcover 6 1/8 x 91/4 240 pages
978-0-8144-3441-3
U.S. $24.95
JACKIE BARRETTA (Portland, OR) is a Founding Partner of Nura Group, a consulting firm dedi-
cated to enhancing team innovation and performance. Her work with primal emotions in
teams has won her widespread recognition and dozens of prestigious awards.
Dont run from criticism. Own it!
The Truth Doesnt Have to Hurt
How to Use Criticism to Strengthen Relationships, Improve Performance,

and Promote Change
Deb Bright, Ph.D.
obody likes criticism. Handled poorly, it too often stings and breeds resentment
and most of us try to avoid it at all costs.
But criticismcrafted carefully and communicated skillfullypromotes trust and

respect, motivates individuals, and serves as a catalyst for change. It has the ability
to turbocharge workplaces and careers. If that sounds far-fetched, its because few
understand how to properly give and receive the kind of critical feedback that brings
positive results. The Truth Doesnt Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leadersanyone who needs to temper
praise with a dose of realitywill learn to:
Deliver the truth and have it taken as helpful Create an atmosphere of
acceptance Avoid mistakes that sabotage an exchange Control how they
receive criticism so they benefiteven if its badly presented
Ignoring problems or always saying nice things will only maintain the status quo.
This research-backed book delivers proven techniques and tools for motivating people and triggering improvementswiftly and painlessly.
OCTOBER 2014 Business / Communication

Paperback 6 x 9 256 pages
978-0-8144-3481-9
U.S. $17.95
No audio rights.
DEB BRIGHT, PH.D., (Tucson, AZ) is founder and president of Bright Enterprises, Inc., a
consulting firm devoted to enhancing performance. Her impressive roster of clients includes
Raytheon, Marriott, Disney, GE, Chase, Morgan Stanley, and other premier organizations.
NEW TITLES
Inspiring ideas for a world in need of true leaders.
Lead with Humility
12 Leadership Lessons from Pope Francis

Jeffrey A. Krames
hen Fortune announced its list of the Worlds Greatest

Leaders, the top spot was awardednot to a captain of
industrybut to the new pontiff.
In the year since his election, Pope Francis earned that accolade
and more. He has achieved the remarkable: breathed life
into an aging institution, reinvigorated a global base, and created real hope for the future.
How did a man who spent his life laboring in slums far from
the Vatican manage to do this and so quickly? The answer lies
in his humilityand the simple principles that spring from it.
Lead with Humility explores 12 of these principles and shows
how leaders and managers can adapt them for the workplace
with equally impressive results. They include:
Dont stand over your employeessit down with them
Avoid insularity Dont judgeassess Take care of
people, not lobbies Go where you are needed Temper
ideology with pragmatism Dont changereinvent!
The boldest course can be the most prudent And more
Pope Franciss ability to inspire the world is unprecedented in
modern times. Lead with Humility reveals the power of his
meth ods, and helps anyone lead with grace and greater
authenticity.
JEFFREY A. KRAMES (Chicago, IL) is the bestselling author of The
Rumsfeld Way, The Welch Way, Jack Welch and The 4 Es of

Leadership, and other popular business books. He has been published in The New York Times, The Wall Street Journal, Barrons,
Financial Times, Chicago Tribune, and Los Angeles Times and
been interviewed by Fox News, CNBC, MSNBC, CNN, A&Es
Biography, the BBC, and other major media outlets.
National print campaign

Dual-market campaign to business
and religious media
National radio campaign
Online campaign
Coop advertising available
SEPTEMBER 2014 Leadership

Hardcover 55/8 x 81/2 144 pages
978-0-8144-4911-0
U.S. $14.00
NEW TITLES
Successful entrepreneurs are able to shift gears at a moments notice.
Think Agile
How Smart Entrepreneurs Adapt in Order to Succeed

Taffy Williams
unding falls apart. A similar product is unveiled by a more established company. A

key employee jumps ship to work for a competitor. These are the unexpected
obstacles that derail even the most promising new ventures. Entrepreneurs determined to keep up with todays constantly changing business environment need to
stay nimble enough to shift their strategies, products, and services on a dime. Yet
many fail to master this essential new mindset: agility.
Featuring real-life case studies and invaluable tools, Think Agile helps entrepreneurs
assess their level of flexibilityand learn to be open-minded and option-oriented
in key areas including:
Funding sources Launch timetables Planning Repurposing everything from
products to people to names And more
When entrepreneurs lock themselves into one strategy, one product, one distribution
methodand one way of thinking about their businessthey limit their potential,
and lower their chances of capitalizing on economic, industry, or market changes.
Think Agile is an indispensable guide to an undeniably essential new skill.
NOVEMBER 2014 Entrepreneurship

978-0-8144-3430-7
U.S. $23.00
TAFFY WILLIAMS (Concord, NC) has been a successful entrepreneur and advisor to entrepre-
neurs for over 30 years. The founder and president of Colonial Technology Development
Company, which assists start-ups in technology commercialization, he writes the popular
Startup Blog, as well as articles for Examiner.com.
Use data to make a real difference in your organization.
Behind Every Good Decision
How Anyone Can Use Business Analytics to Turn Data into Profitable Insight
Piyanka Jain and Puneet Sharma
here is a costly misconception in business todaythat the only data that matters
is BIG data, and that complex tools and data scientists are required to extract any
practical information. Nothing could be further from the truth.
In Behind Every Good Decision, authors and analytics experts Piyanka Jain and
Puneet Sharma demonstrate how professionals at any level can take the information at their disposal and leverage it to make better decisions. The authors streamlined framework demystifies the process of business analytics and helps anyone
move from data to decisions in just five stepsusing only Excel as a tool. Readers
will learn how to:
Clarify the business question Lay out a hypothesis-driven plan Pull relevant
data Convert it to insights Make decisions that make an impact
Packed with examples and exercises, this refreshingly accessible book explains the
four fundamental analytic techniques that can help solve a surprising 80% of all
business problems. Business analytics isnt rocket scienceits a simple problemsolving tool that can help companies increase revenue, decrease costs, improve
products, and delight customers. And who doesnt want to do that?
NOVEMBER 2014 Management

978-0-8144-4921-9
U.S. $27.95
PIYANKA JAIN (Sunnyvale, CA) is President and CEO of Aryng, a management consulting
company focused on analytics for business impact. PUNEET SHARMA (Sunnyvale, CA) is VP
of Analytics, Growth Hacking, and User Research at Move Inc.
NEW TITLES
Youre not leading your organization anywhere . . .

unless youre leading it into the future.
Anticipate
The Art of Leading by Looking Ahead

Rob-Jan de Jong
usiness schools, leadership gurus, and strategy guides agree
leaders must have a vision. But the sad truth is that most
dont . . . or at least not one that compels, inspires, and energizes their people. How can something so essential be practiced so little in real life?
Vision may sound like a rare quality, unattainable by all except
a select fewbut nothing could be further from the truth. Anyone can expand their visionary capacity. You just need to learn
how. In Anticipate, strategy and leadership expert Rob-Jan de
Jong explains that to develop vision you must sharpen two key
skills. The first is the ability to see things earlyspotting the
first hints of change on the horizon. The second is the power to
connect the dotsturning those clues into a gripping story
about the future of your organization and industry.
Packed with stories and practices, Anticipate provides proven
techniques for looking ahead and exploring many plausible
futuresincluding the authors trademarked FuturePriming
process, which helps distinguish signal from noise. You will
discover how to:
Tap into your imagination and open yourself to the unconventional Become better at seeing things early Frame the
big-picture view that provides direction for the future Communicate your vision in a way that engages others and provokes action And more
When you anticipate change before your competitors, you create enormous strategic advantage. Thats what visionaries do . . .
and now so can you.
ROB-JAN DE JONG (Amsterdam, The Netherlands) is one of five faculty
members in Whartons flagship executive program Global Strategic
Leadership. A sought-after international consultant, he helps leaders
and companies anticipate the future and arrive at winning strategies.
His clients include Philips, ING, HCL, Dannon, and other top
organizations..

Business radio campaign
Online campaign
JANUARY 2015 Business / Leadership

Hardcover 6 1/8 x 9 1/4 288 pages
978-0-8144-4907-3
U.S. $27.95
NEW TITLES
Teach them what mattersone story at a time.
Parenting with a Story
Real-Life Lessons in Character for Parents and Children to Share

Paul Smith
ell a young person what to doplay fair, be yourself, stick to the task at hand
and most will tune you out. But show them how choices and consequences play
out in the real world, with real people, and the impact will be far more profound.
Parenting with a Story gathers 101 narratives from people around the world and from
all walks of life, reflecting unexpected moments of clarity about who they are and
how they should treat others. The lessons illuminate the power of character
integrity, curiosity, creativity, grit, kindness, patience, gratitude, and moreto prepare
us for anything.
Sometimes heart-wrenching, sometimes funny, always compelling, these stories impart wisdom and help steer choices about:
Resisting peer pressure Remaining open-minded Being humble Making
courageous decisions Standing by their word Bouncing back from failure
Showing compassion Picking friends wisely And more
Stories help shape who we are and who we aspire to become. Share these, discuss
them, and watch your child grow into the adult youll be proud of.
NOVEMBER 2014 Parenting

978-0-8144-3357-7
U.S. $16.00
PAUL SMITH (Mason, OH) is a dedicated father of two and an expert trainer in leadership
and storytelling techniques. As the author of the popular Lead with a Story (978-0-81442030-0), he has seen his work featured in The Wall Street Journal, Time, Forbes, The
Washington Post, Success, and Investors Business Daily, among others.
Time for a parent-teacher conference. The topic: teenagers.
Teenagers 101
What a Top Teacher Wishes You Knew About Helping Your Kid Succeed
Rebecca Deurlein, Ed.D.
s a parent, you want to see your teen succeed in school and in lifeand you do
your best to help. But how do you know what will make a difference? Maybe its
time to listen to a teacher.
Day in and day out, teachers watch kids interact with peers, make decisions, deal with
difficulty, accept or deflect responsibility . . . Teachers are our eyes and earsand theres
a lot they wish we knew.
In Teenagers 101, veteran high school teacher Rebecca Deurlein examines how we can
support our teens as they cope with the challenges of the modern world. In an age of
instant gratification, how do they learn to work hard? How do they become selfreliant when Mom and Dad are quick to step in? How do they make the transition
from kids to adults? Speaking as an educator and a parent herself, Deurlein offers
practical strategies for getting teens to:
Be self-motivated Take responsibility for learning Puzzle through problems
Become their own advocate Present themselves well And more
NOVEMBER 2014 Parenting

978-0-8144-3465-9
U.S. $16.00
Packed with engaging anecdotes and backed by years of experience, Teenagers 101 is a
crash course on the skills teenagers everywhere need to thrive in college and beyond.
REBECCA DEURLEIN, ED.D. (Houston, TX) has taught in school systems around the country. She
has a doctoral degree in educational leadership and has raised two children of her own.
NEW TITLES
Kids need more than food.

Theyre starving for family dinners.
Home for Dinner
Mixing Food, Fun, and Conversation

for a Happier Family and Healthier Kids
Anne K. Fishel,Ph.D., cofounder of The Family Dinner Project
Foreword by Michael Thompson, Ph.D., author of Raising Cain
ports, activities, long hours, and commuteswith so much

to do, dinner has been bumped to the back burner.
But research shows that family dinners offer more than just
nutrition. Studies have tied shared meals to increased resiliency and self-esteem in children, higher academic achievement,
a healthier relationship to food, and even reduced risk of substance abuse and eating disorders.
Written by a Harvard Medical School professor and mother,
Home for Dinner makes a passionate and informed plea to put
mealtime back at the center of family life and supplies compelling evidence and realistic tips for getting even the busiest of
families back to the table. Chock full of stories, new research,
recipes, and friendly advice, the book explains how to:
Whip up quick, healthy, and tasty dinners Get kids to lend a
hand (without any grief) Adapt meals to the needs of everyonefrom toddlers to teens Inspire picky eaters to explore
new foods Keep dinnertime conversation stimulating Add
an element of fun Reduce tension at the table Explore
other cultures and spark curiosity about the world And more

National radio campaign
National syndicated article placement
Online campaign
Mealtime is a place to unwind and reconnect, far from the pressures of school and work. As the author notes, family therapy
can be helpful, but regular dinner is transformative.
ANNE K. FISHEL, PH.D., (Boston, MA) is the director of the Family and
Couples Therapy Program at Massachusetts General Hospital and

an associate clinical professor of psychology at the Harvard Medical
School. As cofounder of The Family Dinner Project, she has been
interviewed by Good Housekeeping, NPR, The Washington Post,
The New York Times, The Christian Science Monitor, and other
major media. She writes the popular blog Digital Family for Psychology Today.
JANUARY 2015 Parenting

978-0-8144-3370-6
U.S. $16.00
NEW TITLES
Getting new customers is a thrill. Keeping them builds a business.
Evergreen
Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Noah Fleming Foreword by Alan Weiss, author of Million Dollar Consulting
oyal customers are the beating heart of every great business. So why do so many
companies act like adrenalin junkies, chasing after new customers at the expense
of creating deeper, more profitable relationships with the ones they already have?
Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. A better solution is to shift
resources from attracting new customers to engaging the basethe path to stable
growth, season after season. The books entertaining stories and action steps reveal
how anyone can:
Cultivate the 3Cs of evergreen companies: character, community, and content
Build loyalty programs that turn satisfied customers into enthusiastic advocates
Nurture profitable customers while pruning those who sap time and money
Inject authenticity into social media communications Invert the expectations
gap that can drive customers away
From Internet startups and mom-and-pop businesses to multinational giants, strong
companies are rooted in customer retention. Evergreen helps anyone merge high-tech
tools with the personal touch to forge lasting bonds and steady profits.
JANUARY 2015 Business / Marketing

978-0-8144-3443-7
U.S. $26.00
NOAH FLEMING (Kingsville, ON) is a strategic marketing expert and CEO of Fleming Consult-
ing & Co. He has provided coaching and consulting services for thousands of business owners,
executives, and individuals, and is an expert blogger for FastCompany and guest blogger for
The Globe and Mails Report on Business.
Leadership truths that stand the test of time.
The Ten Golden Rules of Leadership
Classical Wisdom for Modern Leaders

M. A. Soupios and Panos Mourdoukoutas.
kills and experience might land you a leadership position, but they dont make
you a true leader.
Leadership comes from insideand the greatest leaders first question themselves
before they tackle the world around them. To aid in this critical interrogation, The
Ten Golden Rules of Leadership explores ideas from Aristotle, Heraclitus, Sophocles,
Hesiod, and other great thinkers, including:
Know thyself Do not waste energy on things you cannot change Nurture community Always embrace the truth Let competition reveal talent Live life by
a higher code Understand that character is destiny
Then it shows you how to take each ideaalong with what youve learned about
yourselfand apply it to the challenges of the modern workplace. As Aristotle tutored Alexander the Great, you too will learn what it takes to conquer all.
NOVEMBER 2014 Leadership

Hardcover 53/4 x 73/4 144 pages
978-0-8144-3467-3
U.S. $15.95
M. A. SOUPIOS, PH,D., (East Northport, NY) is professor of political philosophy at Long Island
University, where he has taught for more than 30 years. He holds eight graduate degrees
including four earned doctorates. PANOS MOURDOUKOUTAS, PH,D., (Plainview, NY) is professor of
economics at Long Island University. A regular contributor to Forbes.com, he has been
published in Barrons, The New York Times, The Japan Times, Newsday, and other
publications. Together, they are authors of The Ten Golden Rules: Ancient Wisdom from
the Greek Philosophers on Living the Good Life.
NEW TITLES
Dont fear failure. Fear the missed opportunity.
Fail Fast or Win Big

The Start-Up Plan for Starting Now
Bernhard Schroeder
ntrepreneurs have long been taught that to be successful,

they need to spend months perfecting a business plan and
finding investors before they can finally launch their business.
But with the marketplace changing at lightning speed, this
notion is not only outdatedits costly.
Theres no point to building a business in a bubble. Todays entrepreneurs must embrace the idea of failing fast. They need
to connect with real customers and determine quickly whether
their idea is worth pursuing, needs new direction, or should be
abandoned altogether. Fail Fast or Win Big shows entrepreneurs
how to:
Create a rapid prototype of their product or service Develop a business model instead of a business plan Test it
repeatedly with customers so they can spot failure early
Continue to refine the model based on customer interactions Leverage their network and resources in order to
run lean

Business radio campaign
Online campaign
The longer it takes to launch a company, the more changes

there will have been in the marketplace. Featuring real-life
examples of entrepreneurs who set out to fail fast and ended up
winning big, this groundbreaking guide reveals how the right
kind of risk can really pay off.
BERNHARD SCHROEDER (Del Mar, CA) is a director at the prestigious
Lavin Entrepreneurship Center at San Diego State University.

Previously a senior partner at CKS Partners, the worlds largest integrated marketing communications agency, he has served as a marketing and brand expert for successful start-ups such as Amazon and
Yahoo as well as Fortune 100 firms such as Apple, Nike, Kelloggs,
GM, and American Express.
FEBRUARY 2015 Entrepreneurshp

Hardcover 6 1/8 x 9 1/4 192 pages
978-0-8144-3478-9
U.S. $21.95
NEW TITLES
POCKET-SIZED, BUT POWERFUL . . .
Creativity & Problem Solving
Sales Success
Brian Tracy
Brian Tracy
he crucial element separating an exceptional career from

a lackluster one is the ability to devise innovative solutions to work challenges. With research showing the direct
relationship between ideas and profitability, creative thinking skills are vital to professional advancement.
As one of the worlds premiere success experts, Brian Tracy

knows that creativity can be developed with practice and a
few helpful tools. This concise book reveals 21 proven, practical techniques readers can use to immediately begin generating a stream of productive ideas, including how to:
Stimulate the three primary triggers to creativity Inspire
a creative mindset in staff through recognition, rewards,
and environment Use methods such as Brainstorming,
Zero-Based Thinking, Nominal Group Technique, and
Lateral Thinking to solve problems, improve systems,
devise new products, and come up with fresh, exciting
marketing angles Ask focused questions to generate
elegant solutions Understand the difference between
mechanical and adaptive thinking Rigorously evaluate
new ideas . . . without shutting down the creative impulse
ighty percent of all sales are made by just twenty percent

of salespeople. Whats surprising to discover is that those
top professionals perform only a bit better than their peers in
certain critical areas. By excelling in these capabilities, you
can earn money faster, have more success, and gain greater
career satisfaction than you ever thought possible.
In this compact and convenient guide, sales trainer extraordinaire Brian Tracy reveals how anyone can get that winning
edge. He shares 21 tried-and-true techniques to:
Set clear goalsand achieve them Develop a sense of
urgency and make every minute count Stay motivated
Know your products inside and out Analyze your
competition Identify competitive advantage Develop
your sales strategy Find and quickly qualify prospects
Create rapport early and build trust Understand the
three keys to persuasion Master the elements of an
effective presentation Use the power of suggestion
Establish megacredibility Overcome the six major
objections Ask for action Advance your career by
following up
Containing mind-stimulating exercises and down-to-earth

strategies, this career-changing book helps anyone tap into
the root source of their own intuitive genius.
Packed with proven strategies and priceless insights, this

handy little book will help you take your sales game to
unprecedented new heights.
OCTOBER 2014 Business Self-Help HC 41/ 2 x 61/ 2 112 pages

978-0-8144-3316-4 U.S. $9.95
JANUARY 2015 Sales HC 41/ 2 x 61/ 2 112 pages

978-0-8144-4919-6 U.S. $9.95
No German or Russian translation rights. No audio rights.
10
NEW TITLES
THE BRIAN TRACY SUCCESS LIBRARY.
978-0-8144-3419-2
978-0-8144-3421-5
978-0-8144-3343-0
978-0-8144-3314-0
978-0-8144-3318-8
978-0-8144-3341-6
978-0-8144-3311-9
BRIAN TRACY (Solana Beach, CA) is the Chairman and CEO of

Brian Tracy International, a company specializing in the training and
development of individuals and organizations. One of the top business
speakers and authorities in the world today, he has consulted for more
than 1,000 companies and addressed more than 5,000,000 people in
5,000 talks and seminars throughout the United States and more
than 60 countries worldwide. He has written 55 books and produced
more than 500 audio and video learning programs on management,
motivation, and personal success.
11
NEW TITLES
Lions, tigers, and numbers! Oh my!
Accounting for the Numberphobic
A Survival Guide for Small Business Owners

Dawn Fotopulos
hy do so many business owners dread looking at the numbers? They make

excusesThey dont have timeThats what the accountant is for....But the
simple truth is that no one else will ever be as invested in their company as they
areand they need to take control.
SEPTEMBER 2014
Small Business / Finance
978-0-8144-3432-1
U.S. $19.95
As a small-business owner, financial statements are your most important toolsand

if you dont know how to read them and understand their implications, you cannot
possibly steer your business successfully. Accounting for the Numberphobic demystifies
your companys financial dashboard: the Net Income Statement, Cash Flow Statement, and Balance Sheet. The book explains in plain English how each measurement
reflects the overall health of your businessand impacts your decisions. You will
discover:
How your Net Income Statement is the key to growing your profits How to
identify the break-even point that means your business is self-sustaining Realworld advice on measuring and increasing cash flow What the Balance Sheet
reveals about your companys worth And more
Illustrated with case studies and packed with practical action steps, this indispensable guide will put your business on the path to profitability in no time.
DAWN FOTOPULOS (New York, NY), is founder of Best Small Biz Help.com, an award-winning
blog and resource site for small-businesspeople. A former banker, she is currently an Associate Professor of Business at The Kings College in Manhattan.
Why settle for a good offer...when you can get a great one?
Sell Your Business for an Outrageous Price
An Insiders Guide to Getting More Than You Ever Thought Possible

Kevin Short
oo many businesses sell for far less than they should! After pouring time, energy,
and money into their company, owners deserve to squeeze every last dollar they
can from that hard-earned investment. Sell Your Business for an Outrageous Price is
the playbook they need to win big at the closing table. Readers will discover how to:
Prepare their companies and themselves for sale Recognize the best time to go
to market Minimize their risk Identify, attract, and motivate deep-pocketed
buyers Determine their companys competitive advantage and leverage it for
the best offer Find a transaction advisor with the skills and experience to guide
them through the M&A jungle Ascertain whether the advisor has what it takes
to get top dollar Maintain confidentiality Foil buyers attempts to undermine
sale price And much more
SEPTEMBER 2014
Small Business & Entrepreneurship
978-0-8144-3471-0
U.S. $21.95
12
Featuring real-life case studies and an appendix of indispensable toolsincluding

due diligence lists, sample nondisclosure agreements, a sales readiness assessment,
and a sample engagement letterthis insightful guide reveals how anyone can get
a positively outrageous price for their company.
KEVIN SHORT (St. Louis, MO) is the Managing Partner and CEO of Clayton Capital Partners,
a leading middle market M&A advisory firm. Over the past 25 years, he has orchestrated over
150 purchase/sale transactions of mid-sized businesses with an aggregate value of more than
$1 billion.
NEW TITLES
Securities crowdfunding got the green light

now go!
The Crowdfunding Handbook

Using Equity Funding Portals to Raise Money
for Your Small Business or Start-Up
Cliff Ennico
ver wish your company could raise capital the Kickstarter

way? Equity crowdfunding is finally here, opening new
funding avenues for small businesses and start-ups.
In April 2012, President Obama signed the Jumpstart Our

Business Startupsor JOBSAct into law. This groundbreaking legislation empowers privately-owned companies to raise
capital from investors without going through the rigorous
IPO and private placement processes. When the SEC hands
down the last regulations, the floodgates will open and companies will be free to compete for funding.

Small business and legal expert Cliff Ennico has followed the
equity crowdfunding story since its inception. Now, in The
Crowdfunding Handbook, he explains the JOBS Act and translates the regulations into a clear set of dos and donts for entrepreneurs and small-business owners looking to get in early
and do things right.
Need help pricing your securities? Pitching a project to the public? Choosing between funding platforms? Figuring out disclosure documents and reporting requirements?
This book delivers targeted answerswhether crowdfunding
is your best bet, picking the right legal entity, selecting types
of securities to offer, reaching the most promising investors,
keeping crowds under control, and more.
IPOs are expensive, and venture capital nearly impossible to
attract. Crowdfunding is changing the game for private companies . . . and this book will lead the way.
JANUARY 2015
CLIFF ENNICO (Fairfield, CT), a former Wall Street lawyer, is a leading
Paperback 73/8 x 9 1/4 288 pages
expert on the legal and financial issues of entrepreneurial companies.

Previously the host of PBSs MoneyHunt, he now writes the nationally syndicated Succeeding in Your Business column as well as a
legal Q&A column for Entrepreneur.
Small Business & Entrepreneurship
978-0-8144-3360-7
U.S. $19.95
13
NEW TITLES
Stop FIGHTING all the pressure and learn to USE it.
Stress Less. Achieve More.
Simple Ways to Turn Pressure into a Positive Force in Your Life

Aimee Bernstein
ith greater workplace demands comes greater stressand its taking a toll on
our productivity and well-being.
The standard recommendations are to exercise, meditate, eat better. But who has
time for yoga poses amid nonstop meetings and pressing deadlines? Stress reduction
becomes one more thing to do!
Executive coach and psychotherapist Aimee Bernstein offers a more effective and realistic approach: embrace the pressure. See it as an energy source. Tap into its flow to
accomplish more while feeling calm and centered. Its a counterintuitive message that
frenzied professionals can actually use.
Stress Less. Achieve More. delivers relief for the overwhelmed. Part training manual, part
spiritual guide, the book uncovers a total mental/physical/emotional formula to:
Stop reacting defensively Retrain natural responses to stress triggers Resolve
conflicts harmoniously Energize fatigued teammates Relax in difficult situations
JANUARY 2015 Business Self-Help
978-0-8144-3383-6
U.S. $17.95
In todays overbooked world, pressure is almost impossible to avoid. But with the
tips, techniques, and exercises in Stress Less. Achieve More., you can turn it into your
allyand thrive under even the most demanding circumstances.
AIMEE BERNSTEIN (Miami, FL), president of Open Mind Adventures, is a change accelerator and
coach focused on leadership and personal development. Her clients have included executives
from Dolce & Gabanna, The Ritz Carlton, Microsoft, NASA, Intel, and others.
Required reading for EVERY job seeker.
The Elements of Rsum Style
SECOND EDITION
Essential Rules for Writing Rsums and Cover Letters That Work
Scott Bennett
t's amazing the misinformation found in most rsum books! Scott Bennett has
hired hundreds of people in a variety of industries, and he knows firsthand what
kind of rsum sparks an employers interestand which ones fail. In The Elements
of Rsum Style, he warns against popular tricks that tend to backfireand instead
shows readers how to craft clear, compelling, targeted rsums and cover letters that
actually work.
SEPTEMBER 2014 Career / Rsums

Paperback 51/2 x 81/4 160 pages
Previous Edition: 978-0-8144-7280-4
978-0-8144-3393-5
U.S. $9.95
In this new edition, readers see that whether its on paper or online, the rules are
the same: use clear, dynamic languageand keep it short and focused. Now covering social media, the online application process, and more, this indispensable
guide provides:
More than 1,400 action words, statements, and position descriptions that help sell
your skills and experience Hundreds of words, phrases, and vague claims to avoid
Advice for handling employment gaps, job-hopping, and requests for salary history
and requirements Sample rsums, response letter, inquiry letter, informational
interview request letter, references, and more Surprising tips for acing the interview
Competition is intense no matter what your field, but this candid books time-tested
tools will make you stand outand help get you the job you deserve!
SCOTT BENNETT (New Haven, CT) has reviewed more than 100,000 rsums, conducted thou-
sands of interviews, and hired hundreds of employees in organizations both large and small.
14
NEW TITLES
Take networking to the next level.
Strategic Connections
The New Face of Networking in a Collaborative World

Anne Baber, Lynne Waymon, Andr Alphonso, and Jim Wylde
odays organizations are collaborative. With old command-and-control methods

replaced by openness and transparency, networking has become an essential
professional skillexpected of everyone, at every level.
Unveiling eight indispensable competencies for the new Network-Oriented Workplace,
Strategic Connections provides practical advice for building better, more productive business relationships. Readers will discover how to:
Commit to a positive, proactive networking mindset Align networking activities
with individual and organizational objectives Leverage their contacts by organizing them into strategic groups Earn trusta prerequisite for collaboration Boost
their social acumen and increase their likeability Master conversational skills and
deepen interactions Employ storytelling to make communications memorable
Use networking to deliver value to the company
Thanks to technology, new contacts are only a click away. But the level of connection
and collaboration required for real success demands advanced face-to-face relationship-building skills. This book gives you the tools you need to meet goals, execute
strategies, foster innovation, and make yourself invaluable to your organization.
ANNE BABER and LYNNE WAYMON cofounded Contacts Count, an international training firm, 24
years ago. They are the authors of Make Your Contacts Count (978-0-8144-7402-0).
JANUARY 2015 Business / Career

978-0-8144-3496-3
U.S. $21.95
ANDR ALPHONSO manages Contacts Count in Australia and India. JIM WYLDE is a Principal
Consultant and Certified Trainer with the firm.
Identify the unsung heroes that can take your business to new heights
The Hidden Leader
Discover and Develop Greatness within Your Company

Scott K. Edinger and Laurie Sain
Foreword by James M. Kouzes and Barry Z. Posner
hink you can spot the leaders in your company? Dont assume that you can
identify them by their positions. What about those employees who consistently
step up: the field agent who solves a previously intractable problem; the service
rep who thinks outside the box and creates unshakeable customer loyalty. These
are more than good employees. . . these are hidden leaders. . . and they are critical to an organizations long-term success.
Managers today need to make the most of all their resourcesand The Hidden Leader
shows them how to recognize and cultivate these talented but underutilized employees, who:
Demonstrate integrity Lead through authentic relationships Focus on results
Work from clear customer purpose Fulfill the value promise of the company
Supported by real-world examples of hidden leaders in actionand QR codes readers
can scan for instant access to online assessmentsthe book helps managers discover
these secret saviors and enable them to deliver even greater value to customers.
SCOTT K. EDINGER (Tampa, FL), founder of Edinger Consulting Group, is recognized as an ex-
pert in helping organizations achieve measurable business results. Coauthor of The Inspiring
Leader, he blogs for Harvard Business Review and Forbes. LAURIE SAIN (Lander, WY) helps
businesses develop strategic goals and maximize their innovation, productivity, and creativity.
FEBRUARY 2015
Management / Leadership
978-0-8144-3399-7
U.S. $24.95
15
NEW TITLES
Accelerate the buying processand gain customers for life.
Amp Up Your Sales
Powerful Strategies That Move Customers to Make Fast, Favorable Decisions

Andy Paul
alespeople today face a fast-paced and increasingly crowded marketplace where

meaningful product differentiation has all but disappeared. To compete successfully, sellers must set themselves apart in the eyes of buyers. Amp Up Your Sales
shows anyone how to become the trusted sales professional who consistently wins
new business.
Customers are overloaded with information, overwhelmed by options, and short on
timeso the salesperson who is always responsive and completely focused on value,
is the one who will stand out from the crowd and get the sale. Combining leadingedge research with field experience, the book shows readers how to:
Maximize the value of their selling Accelerate responsiveness to build trust
and credibility Earn valuable selling time with customers Shape the buyers
vision Integrate persuasive stories into their sales process Build lasting relationships through follow-up and customer service
NOVEMBER 2014 Sales
978-0-8144-3487-1
U.S. $17.95
Insightful and practical, the book arms salespeople with a powerful set of strategies
they can use to spur buyers to say yes!
ANDY PAUL (San Diego, CA) is the CEO and founder of Zero-Time Selling, Inc., and a leading
expert on selling with speed. He has more than 30 years of sales experience in companies
ranging from raw startups to Fortune 1000s.
Sell all the decision-makers . . . and seal the deal.
Selling Above and Below the Line
Convince the C-Suite. Win Over Management. Secure the Sale.

William Skip Miller
ost, service, functionalitygood salespeople know the value propositions that

speak to frontline managers. But theres another crucial player in the buying
decision, with an entirely different set of criteria.
Top-level executives evaluate proposals from an above the line perspective: ROI,
time saved, risk lowered, productivity improved. Sales professionals that appeal to
both achieve spectacular results.
In Selling Above and Below the Line, master sales trainer Skip Miller shows how to
simultaneously sell the technical and financial fit of any product or servicea strategy
used by Google, Apple, Cisco WebEx, and other powerhouses. Readers learn to:
Create energy by including executives early in the sales process Ask the right
questions and pinpoint big-picture financial needs Keep below the line managers from feeling bypassed Uncover value propositions that target each set of
decision-makers
FEBRUARY 2015 Sales
978-0-8144-3483-3
U.S. $18.95
16
Too often, sales that seemed locked in will stall or go dark. Learn to sell above and
below the line, and keep the process moving swiftly toward successful, lucrative deals.
WILLIAM SKIP MILLER (Los Gatos, CA) is president of M3 Learning, a leading sales develop-
ment firm whose clients include Apple, Google, Cisco, Oracle, Teva, Tableau, UGG, and other
top companies. He is the author of ProActive Selling (978-0-8144-3192-4), and ProActive
Sales Management (978-0-8144-1456-9).
NEW TITLES
A split second is all it takes to reach the right consumers.
Targeted
How Technology Is Revolutionizing Advertising

and the Way Companies Reach Consumers
Mike Smith
ar from the catchy television spots and sleek magazine spreads are the comparatively modest ads that pop up on websites and in Internet searches. But dont be
fooledonline advertising is exploding. Growing at a compound annual rate near
20%, it is now the second-largest advertising channel in the United States.
Part history, part guidebook, part prediction for the future, Targeted tells the story
of the companies, individuals, and innovations driving this revolution. It takes
readers behind the scenesexamining the growth of digital advertising, its enormous potential, and the technologies that are changing the game forever. Leading the
way is real-time bidding, which offers advertisers unprecedented preci sion in
targeting ads and measuring their effectiveness.
From keyword micro-markets and ad serving systems to aggregated virtual audiences and new business models, Targeted is sweeping in scope and stripped of technical complexity. It is an essential resource for anyone interested in finding and
connecting with customers in the vast and shifting Internet universe.
MIKE SMITH (Scotch Plains, NJ) is a vice president at Hearst Magazines Digital Media,
responsible for the platforms that support the creation and delivery of online advertising.
Previously president of Forbes.com, he is a recognized thought leader in digital publishing.
NOVEMBER 2014 Advertising

978-0-8144-3499-4
U.S. $24.95
No audio rights.
If you want your company to become the next Nike, Disney, or Absolut,
this is the one book you want to read. And then read again! Bookviews
Brand Aid
SECOND EDITION
A Quick Reference Guide to Solving Your Branding Problems and
Strengthening Your Market Position
Brad VanAuken
randing is more than a great logo. A brand is the essence of an organizationits

DNAimpacting its continual success. It is absolutely essential to get it right.
Brand managers, marketers, and executives have long turned to this trusted guide to
troubleshoot their branding problems. Written by an acknowledged expert with 30
years of experience building world-class brands, Brand Aid covers topics ranging from
research and positioning to brand equity management and architecture strategy.
Bringing together illuminating case studies, best practices, and the latest research, this
edition offers invaluable advice on every aspect of brand management including:
The 6 most powerful sources of brand differentiation 5 elements that trigger brand
insistence Turning brand strategy into advertising Online branding Private label
brands Creating category of one brands Social responsibility, sustainability,
and storytelling 60 nontraditional marketing techniques Metrics And more
A treasure trove of techniques, templates, and rules of thumb, Brand Aid is the ideal
resource for anyone responsible for building their organizations brand.
BRAD VANAUKEN (Honeoye Falls, NY) is the president and founder of BrandForward, Inc.,
DECEMBER 2014 Marketing

978-0-8144-3473-4
U.S. $29.95
and former director of brand management and marketing for Hallmark Cards.
17
NEW TITLES
Because you cant fix what you cant see.
The Scorecard Solution
Measure What Matters and Drive Sustainable Growth

Dan E. King
imply making the numbers is no longer enough to remain competitive. In todays

high-pressure environment, organizations need to overachieve. That level of success requires a clear and objective view of the businessbecause even the most
courageous leader cant steer a ship in the dark.
Is the enterprise Agile? Resilient? Vulnerable? Or Lagging? The Scorecard Solution provides the answer. The book introduces a data-centric toolthe Organizational
Prowess Scorecardthat precisely measures the capabilities needed for sustainable
growth. Analyzing the dimensions of talent, strategy, and execution produces a
baseline score, and shines a light on the performance gaps that hold a business back.
With the facts in hand, readers then learn how to:
Position the organization to meet ambitious goals Bring strategies to life
through an execution framework Design a dashboard to track progress and
flag problems Foster a winning culture And more
JANUARY 2015 Business Strategy
978-0-8144-3492-5
U.S. $29.95
Organizations that maintain the status quo will be left in the dust. The Scorecard
Solution helps companies chart a course for rapid changeand outperform the
competition every time.
DAN E. KING (Atlanta, GA) is Founding Principal of CloseReach Consulting. Using his proprie-
tary Organizational Prowess model, he helps senior management teams create strategic clarity
and execute with speed and precision.
Engaging learners online...in real time.
The Successful Virtual Classroom
How to Design and Facilitate Interactive and Engaging Live Online Learning
Darlene Christopher
irtual training gives learning professionals unprecedented flexibility, making it

possible to reach participants globally and unite physically dispersed teams. But
designers and facilitators must adapt their programs and delivery styles in order to be
effective in this new medium. The Successful Virtual Classroom goes beyond introducing the technology, to offer trainers proven techniques tailored specifically to engage
live online audiences.
OCTOBER 2014 Training

Paperback 73/8 x 91/4 224 pages
978-0-8144-3428-4
U.S. $39.95
Packed with easy-to-use tools, checklists, and worksheetsas well as case studies
from Oracle, UPS, and morethe book introduces the PREP model for planning,
rehearsing, executing, and then conducting a post mortem following the training
event. Readers will learn how to:
Make the most of virtual classroom features such as content and screen sharing,
annotation tools, polls, and breakout rooms Weave chat responses into the
discussion Compensate for the absence of body language Monitor feedback
Engage individuals with different learning styles Encourage audience contribution Meet the unique needs of global participants And more
Featuring icebreakers and interactive exercises designed for an online environment, this
book helps readers create programs that truly drive learner engagement.
DARLENE CHRISTOPHER (Washington, DC) is a Regional Knowledge & Learning Officer at the
World Bank. She has been designing and delivering virtual training programs for global audiences for over ten years.
18
NEW TITLES
Any business is risky. This book shows you how to keep
those risks under control.
Fundamentals of Enterprise Risk Management
SECOND EDITION
How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity
John J. Hampton
ne thing that will never change about the business world is the presence of risk.
But risk management has changed dramatically since the 2008 financial crisis
. . . and new developments in technology and communications demand up-to-theminute approaches for defending against threatsand seizing opportunities.
Extensively updated, the second edition of Fundamentals of Enterprise Risk Management examines the latest technologies such as Riskonnect and High Tech Electronic
Platform (HTEP), and helps readers recognize both internal and external exposures,
understand crucial concepts such as risk mapping and risk identification, and align
risk opportunities with their organizations business model.
Packed with practical exercises and fresh case studies from organizations such as IBM,
Microsoft, Apple, JPMorgan Chase, and Sonyas well as new material on topics
including the new role of Risk Owner, cutting-edge collaboration methods, and the
upside of riskthis critical guide provides readers with the tools and information
they need to keep their organizations as blissfully risk-free as possible.
JOHN J. HAMPTON (Litchfield, CT) is a professor of business at St. Peters University, and former
Executive Director of the Risk and Insurance Management Society (RIMS). A respected
speaker, he regularly addresses professional audiences on technologies that comprise the
cutting edge of risk management.
DECEMBER 2014 Business Strategy

978-0-8144-4903-5
U.S. $79.95
The go-to guide for export/import professionalsnow extensively updated!
Export/Import Procedures and Documentation
FIFTH EDITION
Donna L. Bade
he details of international business are growing more complex by the dayand

even the most seasoned professionals can find themselves in need of guidance.
This comprehensive answer book supplies readers with a clear view of the entire
export/import process, explaining the ins and outs of shipping and insurance; payment mechanisms; distributors vs. agents; customs and export control requirements;
and transportation issues.
Featuring dozens of sample contracts, procedures, checklists, and ready-to-use forms

Export/Import Procedures and Documentation is an authoritative voice in the everchanging, often confusing world of international laws and regulations. The revised
fifth edition contains new and expanded information on topics including:
Corporate oversight and compliance Valuation The Export Control Reform Act
Licensing requirements and exceptions International Commerce Trade Terminology The shifting definition of Country of Origin Specialized exporting and
importing And more
Thorough and accessible, this trusted resource provides readers with the tools they
need to manage supply chain dynamics around the world, and keep everything organized, up-to-date, and above board each step of the way.
DONNA L. BADE is a managing partner of the Chicago office of the international trade law firm,
Sandler, Travis & Rosenberg, P.A. She is past President of the Chicago Brokers & Freight
Forwarders Association, and of the Customs Committee of the Chicago Bar Association.
FEBRUARY 2015 International Business

Hardcover 81/2 x 11 640 pages
978-0-8144-3475-8
U.S. $85.00
Short Discount
19
SELECTED BACKLIST
BUSINESS SELF-HELP
11 Laws of Likability, The
Relationship Networking . . .
Because People Do Business
with People They Like
Michelle Tillis Lederman
978-0-8144-1637-2 / PB / $16.95
Crunch Point
The Secret to Succeeding
When It Matters Most
Brian Tracy
978-0-8144-7371-9 / HC / $17.95
EQ Difference, The
A Powerful Plan for Putting
Emotional Intelligence to Work
Adele B. Lynn
978-0-8144-0844-5 / PB / $16.00
Etiquette Edge, The

The Unspoken Rules
for Business Success
Beverly Langford
978-0-8144-7242-2 / PB / $14.95
Focal Point
A Proven System to Simplify Your Life,
Double Your Productivity, and
Achieve All Your Goals
Brian Tracy
978-0-8144-7278-1 / PB / $15.00
I Hear You
Repair Communication Breakdowns,
Negotiate Successfully, and Build
Consensus . . . in Three Simple Steps
Donny Ebenstein
PEOPLE STYLES AT WORK...

AND BEYOND
Making Bad Relationships Good
and Good Relationships Better
SECOND EDITION
Robert Bolton and Dorothy Grover Bolton
978-0-8144-1342-5 / PB / $19.95
Power of a Positive Attitude, The

Discovering the Key to Success
Roger Fritz
978-0-8144-1013-4 / HC / $15.00
POWER OF PRESENCE, THE

Unlock Your Potential to
Influence and Engage Others
Kristi Hedges
978-0-8144-1773-7 / HC / $22.00
POWERFUL PHRASES FOR DEALING

WITH DIFFICULT PEOPLE
Over 325 Ready-to-Use Words
and Phrases for Working with
Challenging Personalities
Renee Evenson
978-0-8144-3298-3 / PB / $10.95
Reinvention
How to Make the Rest of Your Life
the Best of Your Life
Brian Tracy
978-0-8144-1346-3 / HC / $21.95
Secret to Peak Productivity, The

A Simple Guide to
Reaching Your Personal Best
Tamara Myles
978-0-8144-3385-0 / PB / $16.00
SUCCESS UNDER STRESS
Richard A. Luecke and Perry McIntosh
Powerful Tools for Staying Calm,

Confident, and Productive
When the Pressures On
Sharon Melnick
978-0-8144-1601-3 / PB / $14.00
978-0-8144-3212-9 / PB / $17.95
978-0-8144-3219-8 / HC / $24.95
Increase Your Influence at Work
It Factor, The
Be the One People Like,
Listen to, and Remember
Mark Wiskup
978-0-8144-7437-2 / PB / $14.95
Joy of Retirement, The

Finding Happiness, Freedom, and
the Life Youve Always Wanted
David C. Borchard and Patricia A. Donohoe
978-0-8144-8056-4 / PB / $16.95
Laws of Charisma, The

How to Captivate, Inspire, and
Influence for Maximum Success
Kurt W. Mortensen
978-0-8144-1591-7 / HC / $21.95
Managing Brand You

7 Steps to Creating Your
Most Successful Self
Jerry S. Wilson and Ira Blumenthal
978-0-8144-1068-4 / HC / $21.95
Operation Excellence
Succeeding in Business and Life
the U.S. Military Way
Mark Bender
978-0-8144-0822-3 / HC / $24.95
TIME MANAGEMENT
(THE BRIAN TRACY
SUCCESS LIBRARY)
Brian Tracy
978-0-8144-3343-0 / HC / $9.95
Time Power
A Proven System for Getting
More Done in Less Time Than
You Ever Thought Possible
Brian Tracy
978-0-8144-7470-9 / PB / $16.00
Time Trap, The

The Classic Book on Time Management
FOURTH EDITION
Alec Mackenzie and Pat Nickerson
978-0-8144-1338-8 / PB / $18.95
The Ultimate Guide to Handling the

New Competency-Based Interview Style
Linda Matias
978-0-8144-1500-9 / PB / $13.95
Acing the Interview

How to Ask and Answer the Questions
That Will Get You the Job
Tony Beshara
978-0-8144-0161-3 / PB / $16.95
ADMINISTRATIVE ASSISTANTS
AND SECRETARYS HANDBOOK
FIFTH EDITION
James Stroman, Kevin Wilson
and Jennifer Wauson
978-0-8144-3352-2 / HC / $34.95
Black Faces in White Places

10 Game-Changing Strategies to
Achieve Success and Find Greatness
Randal Pinkett, Jeffrey Robinson
and Philana Patterson
978-0-8144-1680-8 / HC / $24.95
CAREER MATCH
Connecting Who You Are
with What Youll Love to Do
Shoya Zichy and Ann Bidou
978-0-8144-7364-1 / PB / $15.00
Cracking the New Job Market

The 7 Rules for Getting
Hired in Any Economy
R. William Holland
978-0-8144-1734-8 / PB / $17.95
FBI Career Guide, The

Inside Information on Getting Chosen for
and Succeeding in One of the Toughest,
Most Prestigious Jobs in the World
Joseph W. Koletar
978-0-8144-7317-7 / PB / $15.00
How to Land a
Top-Paying Federal Job
Your Complete Guide to Opportunities,
Internships, Resumes and Cover Letters,
Networking, Interviews, Salaries,
Promotions, and More!
SECOND EDITION
Lily Madeleine Whiteman
978-0-8144-2022-5 / PB / $24.95
How to Make It Big as a Consultant

FOURTH EDITION
William A. Cohen
978-0-8144-1032-5 / PB / $18.95
I Got My Dream Job and So Can You
BUSINESS
STRATEGY
Data Crush
How the Information Tidal Wave is
Driving New Business Opportunities
Christopher Surdak
978-0-8144-3374-4 / HC / $27.95
20
CAREER
201 Knockout Answers to
Tough Interview Questions
7 Steps to Creating Your

Ideal Career After College
Pete Leibman
978-0-8144-2020-1 / PB / $15.95
Insiders Guide to Building a

Successful Consulting Practice, An
Bruce L. Katcher and Adam Snyder
978-0-8144-1436-1 / PB / $18.95
SELECTED BACKLIST
Job Search Checklist, The
Everything You Need to Know to
Get Back to Work After a Layoff
Damian Birkel
Who Says Its a Mans World

The Girls Guide to Corporate Domination
Emily Bennington
978-0-8144-3187-0 / HC / $21.95
978-0-8144-3291-4 / PB / $16.00
978-0-8144-1799-7 / PB / $16.95
Make Your Contacts Count

Networking Know-How for
Business and Career Success
SECOND EDITION
Anne Baber and Lynne Waymon
978-0-8144-7402-0 / PB / $14.95
Managing Your Government Career

Success Strategies That Work
Stewart Liff
978-0-8144-1099-8 / PB / $19.95
Own Your Future

How to Think Like an Entrepreneur and
Thrive in an Unpredictable Economy
Paul B. Brown
978-0-8144-3409-3 / HC / $22.00
Personality Power
Discover Your Unique Profile
and Unlock Your Potential for
Breakthrough Success
Shoya Zichy
978-0-8144-2123-9 / PB / $16.95
Portable Mentor, The

Your Anywhere, Anytime
Career Coach and Problem Solver
Cy Charney
978-0-8144-7212-5 / PB / $18.95
POWERFUL PHRASES FOR

SUCCESSFUL INTERVIEWS
Over 400 Ready-to-Use
Words and Phrases That Will
Get You the Job You Want
Tony Beshara
978-0-8144-3354-6 / PB / $10.95
STILETTO NETWORK
Inside the Womens Power Circles That
Are Changing the Face of Business
Pamela Ryckman
978-0-8144-3253-2 / HC / $22.95
This Is How to Get Your Next Job

An Inside Look at What
Employers Really Want
Andrea Kay
978-0-8144-3221-1 / PB / $16.00
Trajectory
7 Career Strategies to Take You from
Where You Are to Where You Want to Be
David L. Van Rooy
978-0-8144-3390-4 / PB / $16.00
UNBEATABLE RESUMES
Americas Top Recruiter Reveals What
REALLY Gets You Hired
Tony Beshara
Simple Principles for Achieving

Clarity and Good Style
Richard Lauchman
978-0-8144-1494-1 / PB / $13.95
Job Search Solution, The

The Ultimate System for
Finding a Great Job Now!
SECOND EDITION
Tony Beshara
Punctuation at Work
Real Influence
COMMUNICATION
AMA Handbook of
Business Documents, The
Guidelines and Sample Documents
that Make Business Writing Easy
Kevin Wilson and Jennifer Wauson
978-0-8144-1769-0 / PB / $19.95
AMA Handbook of Business Letters

FOURTH EDITION
Jeffrey L. Seglin and Edward Coleman
978-0-8144-2012-6 / HC / $29.95
AMA Handbook of
Business Writing, The
The Ultimate Guide to Style,
Grammar, Punctuation, Usage,
Construction, and Formatting
Kevin Wilson and Jennifer Wauson
978-0-8144-1589-4 / HC / $34.95
How to Tell Anyone Anything

Breakthrough Techniques for Handling
Difficult Conversations at Work
Richard S. Gallagher
978-0-8144-1015-8 / PB / $14.95
How to Write Fast Under Pressure
Persuade Without Pushing

and Gain Without Giving In
Mark Goulston and Dr. John Ullmen
978-0-8144-2015-7 / HC / $24.95
Speak to Win
How to Present with Power
in Any Situation
Brian Tracy
978-0-8144-0157-6 / HC / $19.95
Supercommunicator
Explaining the Complicated
So Anyone Can Understand
Frank J. Pietrucha
978-0-8144-3368-3 / PB / $17.95
Well Said!
Presentations and Conversations
That Get Results
Darlene Price
978-0-8144-1787-4 / HC / $21.95
Whoever Tells the Best Story Wins

How to Use Your Own Stories to
Communicate with Power and Impact
Annette Simmons
978-0-8144-0914-5 / HC / $22.00
Philip Vassallo
978-0-8144-1485-9 / PB / $18.95
JUST LISTEN
Discover the Secret to Getting
Through to Absolutely Anyone
Mark Goulston
978-0-8144-1403-3 / HC / $24.95
Language of Success, The

Tom Sant
978-0-8144-7473-0 / PB / $15.00
LEAD WITH A STORY

A Guide to Crafting Business Narratives
That Captivate, Convince, and Inspire
Paul Smith
978-0-8144-2030-0 / HC / $24.95
Lost Art of the Great Speech, The
COMPUTERS,
NETWORKING
& I.T.
Power of Convergence, The
Linking Business Strategies
and Technology Decisions to
Create Sustainable Success
Faisal Hoque
978-0-8144-1695-2 / HC / $27.95
Think Bigger
Developing a Successful Big Data
Strategy for Your Business
Mark van Rijmenam
978-0-8144-3415-4 / HC / $27.95
How to Write OneHow to Deliver It

Richard Dowis
978-0-8144-7054-1 / PB / $14.95
Persuasive Business Proposals

Writing to Win More Customers,
Clients, and Contracts
THIRD EDITION
Tom Sant
978-0-8144-1785-0 / PB / $19.95
Powerful Proposals
CURRENT EVENTS
Looks
Why They Matter More
Than You Ever Imagined
Gordon Patzer
978-0-8144-8054-0 / HC / $23.00
Reclaiming the Sky
How to Give Your Business

the Winning Edge
Terry R. Bacon and David G. Pugh
9/11 and the Untold Story of the Men

and Women Who Kept America Flying
Tom Murphy
978-0-8144-7232-3 / HC / $24.95
978-0-8144-0909-1 / HC / $21.95
978-0-8144-1762-1 / PB / $16.95
TITLES IN RED ARE OUR BESTSELLERS
21
SELECTED BACKLIST
SECRET SERVICE
CUSTOMER
SERVICE
101 Activities for Delivering
Knock Your Socks Off Service
Ann Thomas and Jill Applegate
978-0-8144-1444-6 / PB / $34.95
Customer Experience 3.0

High-Profit Strategies
in the Age of Techno Service
John A. Goodman
978-0-8144-3388-1 / HC / $24.95
Customer Service Survival Kit, The

What to Say to Defuse Even
the Worst Customer Situations
Richard S. Gallagher
Hidden Systems That Deliver

Unforgettable Customer Service
John R. DiJulius
978-0-8144-7171-5 / PB / $17.95
Service Failure
The Real Reasons Employees
Struggle With Customer Service
and What You Can Do About It
Jeff Toister
978-0-8144-3199-3 / PB / $17.95
Strategic Customer Service

Managing the Customer Experience
to Increase Positive Word of Mouth,
Build Loyalty, and Maximize Profits
John A. Goodman
978-0-8144-1333-3 / HC / $24.95
Quick and Easy Techniques

That Get Great Results
SECOND EDITION
Renee Evenson
978-0-8144-1641-9 / PB / $22.95
DELIGHT YOUR CUSTOMERS

7 Simple Ways to Raise Your Customer
Service from Ordinary to Extraordinary
Steve Curtin
978-0-8144-3280-8 / PB / $17.95
DELIVERING KNOCK YOUR

SOCKS OFF SERVICE
EDUCATION
Why Boys Fail
Saving Our Sons from an Educational
System Thats Leaving Them Behind
Richard Whitmire
978-0-8144-2017-1 / PB / $15.95
Inspire Timeless Loyalty

in the Demanding New World
of Social Commerce
Micah Solomon
978-0-8144-1790-4 / HC / $23.00
Kindness Revolution, The
AMA Handbook of Financial

Risk Management, The
John J. Hampton
978-0-8144-1744-7 / HC / $75.00
Blueprint for
Corporate Governance, A
Strategy, Accountability, and the
Preservation of Shareholder Value
Fred R. Kaen
978-0-8144-0586-4 / HC / $29.95
Board of Directors and

Audit Committee Guide to
Fiduciary Responsibilities, The
Ten Critical Steps to Protecting
Yourself and Your Organization
Sheila Moran and Ronald Kral
978-0-8144-7307-8 / HC / $23.00
978-0-8144-3166-5 / HC / $34.95
THIRD EDITION
Chip R. Bell and Ron Zemke
978-0-8144-3204-4 / PB / $18.95
Powerful Phrases for Effective

Customer Service
Over 700 Ready-to-Use Phrases and
Scripts That Really Get Results
Renee Evenson
978-0-8144-2032-4 / PB / $15.00
22
978-0-8144-3296-9 / PB / $19.95
Get the Money You Need

to Grow Your Business
THIRD EDITION
Andrew J. Sherman
978-0-8144-1703-4 / HC / $34.95
Successful Acquisitions
A Proven Plan for Strategic Growth
David Braun
Beyond the Lean Revolution
The Company-wide Culture Shift That

Inspires Phenomenal Customer Service
Ed Horrell
Managing Knock Your

Socks Off Service
Powerful Revenue Strategies

to Take You to the Next Level
Laurence A. Pagnoni
GENERAL BUSINESS
978-0-8144-1382-1 / HC / $295.00
Short Discount
High-Tech, High-Touch
Customer Service
978-0-8144-3173-3 / HC / $30.00
Nonprofit Fundraising Solution, The
AMA Handbook of Due Diligence, The
978-0-8144-1755-3 / PB / $18.95
978-0-8144-1538-2 / HC / $21.95
A Proven System for

Becoming a Top Producer
SECOND EDITION
David J. Mullen
FINANCE &
ACCOUNTING
REVISED AND UPDATED EDITION
William M. Crilly and Andrew J. Sherman
The Secrets of Building a Five-Star

Customer Service Organization
Leonardo Inghilleri and Micah Solomon
978-0-8144-1472-9 / HC / $30.00
Million-Dollar Financial
Services Practice, The
978-0-8144-3265-5 / HC / $29.95
FIFTH EDITION
Performance Research Associates
EXCEPTIONAL SERVICE,
EXCEPTIONAL PROFIT
Powerful Lessons and Proven

Strategies from Top Producers
David J. Mullen
Raising Capital
978-0-8144-3183-2 / PB / $17.95
Customer Service Training 101
Million-Dollar Financial Advisor, The
ESSENTIALS OF FINANCE
AND ACCOUNTING FOR
NONFINANCIAL MANAGERS, THE
SECOND EDITION
Edward Fields
978-0-8144-1624-2 / PB / $19.95
Mergers and Acquisitions from A to Z

THIRD EDITION
Andrew J. Sherman
978-0-8144-1383-8 / HC / $35.00
Achieving Successful and Sustainable

Enterprise Transformation
Deborah J. Nightingale
and Jayakanth Srinivasan
978-0-8144-1709-6 / HC / $34.95
Business Confidential
Lessons for Corporate Success
from Inside the CIA
Peter Earnest and Maryann Karinch
978-0-8144-1448-4 / HC / $24.95
Celebration of Fools
An Inside Look at the
Rise and Fall of JCPenney
Bill Hare
978-0-8144-7159-3 / HC / $24.95
Coolfarming
Turn Your Great Idea
into the Next Big Thing
Peter Gloor
978-0-8144-1386-9 / HC / $29.95
Coolhunting
Chasing Down the Next Big Thing
Peter Gloor and Scott Cooper
978-0-8144-7386-3 / HC / $24.95
Cultural Intelligence Difference, The

Master the One Skill You Cant Do
Without in Todays Global Economy
David Livermore.
978-0-8144-1706-5 / HC / $22.00
SELECTED BACKLIST
Elements of Power, The
New HR Analytics, The
Lessons on Leadership and Influence

Terry R. Bacon
HISTORY
978-0-8144-1511-5 / HC / $27.95
American Entrepreneur
Franchising & Licensing

Two Powerful Ways to Grow
Your Business in Any Economy
FOURTH EDITION
Andrew J. Sherman
978-0-8144-1556-6 / HC / $45.00
Future Savvy
Identifying Trends to Make Better
Decisions, Manage Uncertainty,
and Profit from Change
Adam Gordon
978-0-8144-0912-1 / HC / $24.95
Investing in a Sustainable World

Why GREEN Is the New
Color of Money on Wall Street
Matthew J. Kiernan
978-0-8144-1092-9 / HC / $27.95
New Corporate Facts of Life, The

Rethink Your Business to Transform
Todays Challenges Into Tomorrows Profits
Diana Rivenburgh
978-0-8144-3304-1 / HC / $27.95
Now, Build a Great Business!

7 Ways to Maximize Your
Profits in Any Market
Mark Thompson and Brian Tracy
978-0-8144-1697-6 / HC / $24.95
OtherWise
The Wisdom You Need to Succeed
in a Diverse and Divisive World
Dick Martin
978-0-8144-1752-2 / HC / $24.95
Power of Reputation, The

Strengthen the Asset That Will
Make or Break Your Career
Chris Komisarjevsky
978-0-8144-1797-3 / HC / $22.00
Seven Secrets for

Negotiating with Government
How to Deal with Local, State,
National, or Foreign Governments
and Come Out Ahead
Jeswald W. Salacuse
978-0-8144-0908-4 / HC / $24.95
World Gone Social, A

How Companies Must Adapt to Survive
Ted Coine and Mark Babbitt
978-0-8144-3326-3 / HC / $24.95
HEALTH & FITNESS

Fitness After 40
How to Stay Strong at Any Age
Vonda Wright and Ruth Winter
978-0-8144-0994-7 / PB / $17.95
Surviving the Cancer System
The Fascinating Stories of

the People Who Defined
Business in the United States
Larry Schweikart and Lynne Pierson Doti
978-0-8144-1411-8 / HC / $29.95
Deadly Blue
Predicting the Economic Value of Your

Companys Human Capital Investments
Dr. Jac Fitz-enz
978-0-8144-1643-3 / HC / $29.95
Perfectly Able
How to Attract and Hire Talented
People with Disabilities
Jim Hasse
978-0-8144-1564-1 / HC / $27.95
Battle Stories of the U.S. Air Force

Special Operations Command
Fred Pushies
978-0-8144-1360-9 / HC / $24.95
HUMAN
RESOURCES
Auditing Your
Human Resources Department
A Step-by-Step Guide to Assessing
the Key Areas of Your Program
SECOND EDITION
John H. McConnell
978-0-8144-1661-7 / HC / $79.95
Fair, Square & Legal

Safe Hiring, Managing & Firing Practices
to Keep You & Your Company Out of Court
FOURTH EDITION
Donald H. Weiss
978-0-8144-0813-1 / HC / $35.00
Performance Appraisal Tool Kit, The

Redesigning Your Performance Review
Template to Drive Individual and
Organizational Change
Paul Falcone and Winston Tan
978-0-8144-3263-1 / PB / $21.95
Positioned
Strategic Workforce Planning That Gets
the Right Person in the Right Job
Dan L. Ward and Rob Tripp
978-0-8144-3247-1 / HC / $32.95
Recruiting, Interviewing, Selecting

& Orienting New Employees
FIFTH EDITION
Diane Arthur
978-0-8144-2024-9 / HC / $49.95
Short Discount
Roadmap to Strategic HR
Turning a Great Idea
into a Business Reality
Ralph Christensen
978-0-8144-0867-4 / HC / $29.95
Field Tested
Recruiting, Managing,
and Retaining Veterans
Emily King
978-0-8144-1779-9 / HC / $29.95
Handbook for Strategic HR

Best Practices in Organization
Development from the OD Network
John Vogelsang Maya Townsend, Matt
Minahan, David Jamieson, Judy Vogel,
Annie Viets, Cathy Royal and Lynne Valek
978-0-8144-3249-5 / HC / $60.00
HR Answer Book, The

An Indispensable Guide for Managers
and Human Resources Professionals
SECOND EDITION
Shawn Smith and Rebecca Mazin
978-0-8144-1717-1 / HC / $24.95
HR from the Heart

Inspiring Stories and
Strategies for Building the
People Side of Great Business
Libby Sartain and Martha I. Finney
978-0-8144-0756-1 / HC / $24.95
Lean but Agile
ROI of Human Capital, The

Measuring the Economic Value
of Employee Performance
SECOND EDITION
Dr. Jac Fitz-enz
978-0-8144-1332-6 / HC / $29.95
Talent Leadership
A Proven Method for Identifying and
Developing High-Potential Employees
John Mattone
978-0-8144-3239-6 / HC / $34.95
Transforming
Performance Measurement
Rethinking the Way We Measure
and Drive Organizational Success
Dean R. Spitzer, Ph.D.
978-0-8144-0891-9 / HC / $29.95
Writing Effective
Policies and Procedures
A Step-by-Step Resource
for Clear Communication
Nancy J. Campbell
978-0-8144-7960-5 / Combbound / $60.00
Short Discount
Rethink Workforce Planning and

Gain a True Competitive Edge
William J. Rothwell, Jim Graber, Ph.D.
and Neil McCormick
978-0-8144-1777-5 / HC / $45.00
An Empowering Guide to
Taking Control of Your Care
Mark Fesen
978-0-8144-1356-2 / PB / $18.95
23
SELECTED BACKLIST
How the Best Leaders Lead
INTERNATIONAL
BUSINESS
Chocolate Fortunes
The Battle for the Hearts, Minds,
and Wallets of Chinas Consumers
Lawrence L. Allen
978-0-8144-1432-3 / HC / $27.95
In the Shadow of the Dragon

The Global Expansion of Chinese
Companiesand How It Will
Change Business Forever
Winter Nie and William Dowell
978-0-8144-3170-2 / HC / $27.95
Mastering Import &

Export Management
SECOND EDITION
Thomas A. Cook, Rennie Alston
and Kelly Raia
978-0-8144-2026-3 / HC / $85.00
New Korea, The

An Inside Look at
South Koreas Economic Rise
Myung Oak Kim and Sam Jaffe
978-0-8144-1489-7 / HC / $24.95
INTERNET &
E-COMMERCE
CLICK MILLIONAIRES
Work Less, Live More with
an Internet Business You Love
Scott Fox
978-0-8144-3191-7 / HC / $22.00
e-Riches 2.0
Next-Generation Marketing Strategies
for Making Millions Online
Scott Fox
978-0-8144-1462-0 / HC / $25.00
eBay Sellers Tax and

Legal Answer Book, The
Everything You Need to Know
to Keep the Government Off
Your Back and Out of Your Wallet
Cliff Ennico
978-0-8144-7425-9 / PB / $19.95
Internet Riches
The Simple Money-Making
Secrets of Online Millionaires
Scott Fox
978-0-8144-0995-4 / PB / $17.95
978-0-8144-7356-6 / HC / $22.00
LEADERSHIP
AMA Handbook of Leadership, The
Marshall Goldsmith, John Baldoni
and Sarah McArthur
978-0-8144-1513-9 / HC / $29.95
Proven Secrets to Getting the Most

Out of Yourself and Others
Brian Tracy
978-0-8144-1434-7 / HC / $24.95
Idea Agent
Leadership that Liberates Creativity
and Accelerates Innovation
Lina M. Echeverria
978-0-8144-3217-4 / HC / $27.95
Intelligent Leadership
What You Need to Know to
Unlock Your Full Potential
John Mattone
978-0-8144-3237-2 / HC / $27.95
How Good People Consistently

Get Superior Results
William F. Baker and Michael OMalley
978-0-8144-0156-9 / HC / $24.95
Little Book of Leadership

Development, The
50 Ways to Bring Out the
Leader in Every Employee
Scott J. Allen and Mitchell Kusy
978-0-8144-1754-6 / HC / $19.95
Preparing for Leadership

What It Takes to Take the Lead
Donna J. Dennis and Debbie Meola
978-0-8144-1452-1 / PB / $17.95
Lead by Example
50 Ways Great Leaders Inspire Results
John Baldoni
978-0-8144-1294-7 / HC / $21.95
Lead with Purpose

Giving Your Organization a
Reason to Believe in Itself
John Baldoni
978-0-8144-1738-6 / HC / $23.00
Lead Your Boss

The Subtle Art of Managing Up
John Baldoni
978-0-8144-1505-4 / HC / $21.95
Leaders Guide to Speaking

with Presence, The
How to Project Confidence,
Conviction, and Authority
John Baldoni
978-0-8144-3379-9 / PB / $6.95
LEADERS POCKET GUIDE, THE
MANAGEMENT
7 Hidden Reasons
Employees Leave, The
How to Recognize the Subtle Signs
and Act Before Its Too Late
SECOND EDITION
Leigh Branham
978-0-8144-1758-4 / HC / $24.95
96 GREAT INTERVIEW QUESTIONS

TO ASK BEFORE YOU HIRE
SECOND EDITION
Paul Falcone
978-0-8144-1351-7 / PB / $17.95
101 SAMPLE WRITE-UPS FOR

DOCUMENTING EMPLOYEE
PERFORMANCE PROBLEMS
101 Indispensable Tools, Tips,

and Techniques for Any Situation
John Baldoni
A Guide to Progressive
Discipline & Termination
SECOND EDITION
Paul Falcone
978-0-8144-3231-0 / HC / $19.95
978-0-8144-1546-7 / PB / $35.00
LEADERSHIP
(THE BRIAN TRACY
SUCCESS LIBRARY)
Brian Tracy
978-0-8144-3341-6 / HC / $9.95
Leadership 2030
The Six Megatrends You Need
to Understand to Lead Your
Company into the Future
Georg Vielmetter and Yvonne Sell
978-0-8144-3275-4 / HC / $27.95
LEADING AT THE EDGE

Leadership Lessons from the
Extraordinary Saga of Shackletons
Antarctic Expedition
SECOND EDITION
Dennis N.T. Perkins
978-0-8144-3194-8 / PB / $15.00
978-0-8144-0543-7 / HC / $24.95
Leading with Cultural Intelligence

The New Secret to Success
David Livermore
978-0-8144-1487-3 / HC / $24.95
24
Leading with Kindness
978-0-8144-1548-1
Combbound / $49.95 / Short Discount
101 TOUGH CONVERSATIONS

TO HAVE WITH EMPLOYEES
A Managers Guide to
Addressing Performance, Conduct,
and Discipline Challenges
Paul Falcone
978-0-8144-1348-7 / PB / $18.95
2600 PHRASES FOR EFFECTIVE

PERFORMANCE REVIEWS
Ready-to-Use Words and Phrases
that Really Get Results
Paul Falcone
978-0-8144-7282-8 / PB / $10.95
2600 PHRASES FOR SETTING

EFFECTIVE PERFORMANCE GOALS
Ready-to-Use Phrases
that Really Get Results
Paul Falcone
978-0-8144-1775-1 / PB / $11.95
SELECTED BACKLIST
AMA Business Boot Camp
Discipline Without Punishment
Management and Leadership

Fundamentals That Will See You
Successfully Through Your Career
Edward Reilly
The Proven Strategy That Turns Problem

Employees into Superior Performers
SECOND EDITION
Dick Grote
978-0-8144-2001-0 / HC / $25.00
978-0-8144-7330-6 / PB / $19.95
AMA Dictionary of
Business and Management, The
George Thomas Kurian
978-0-8144-2028-7 / HC / $24.95
AMA Guide to
Management Development, The
Daniel R. Tobin and Margaret Pettingell
978-0-8144-0899-5 / HC / $34.95
Becoming an Exceptional
Executive Coach
Use Your Knowledge, Experience,
and Intuition to Help Leaders Excel
Michael Frisch, Robert Lee,
Karen L. Metzger, Jeremy Robinson,
and Judy Rosemarin
978-0-8144-1687-7 / HC / $34.95
Bench Strength
Developing the Depth and Versatility of
Your Organizations Leadership Talent
Dr. Robert W. Barner
978-0-8144-0884-1 / HC / $29.95
Building a House for Diversity

How a Fable About a Giraffe
& an Elephant Offers
New Strategies for Todays Workforce
R. Roosevelt Thomas and
Marjorie I. Woodruff
978-0-8144-0463-8 / HC / $27.95
Coaching Connection, The

A Managers Guide to Developing
Individual Potential in the
Context of the Organization
John Hoover and Paul Gorrell
978-0-8144-1414-9 / HC / $29.95
Complete Guide to Hiring and Firing

Government Employees, The
Stewart Liff
978-0-8144-1450-7 / HC / $24.95
Effective Succession Planning

Ensuring Leadership Continuity
and Building Talent from Within
FOURTH EDITION
William J. Rothwell
978-0-8144-1416-3 / HC / $65.00
Short Discount
Enemy of Engagement, The

Put an End to Workplace Frustration
and Get the Most from Your Employees
Mark Royal and Tom Agnew
978-0-8144-1795-9 / HC / $25.95
Engaging Government Employees

Motivate and Inspire Your People
to Achieve Superior Performance
Robert J. Lavigna
978-0-8144-3279-2 / HC / $24.95
EQ Interview, The
Finding Employees with
High Emotional Intelligence
Adele B. Lynn
978-0-8144-0941-1 / PB / $16.00
Facilitators Fieldbook, The

THIRD EDITION
Tom Justice and David W. Jamieson
978-0-8144-2008-9 / PB / $45.00
FIRST-TIME MANAGER, THE

SIXTH EDITION
Loren B. Belker, Jim McCormick
and Gary S. Topchik
978-0-8144-1783-6 / PB / $17.95
HIGH-IMPACT
INTERVIEW QUESTIONS
701 Behavior-Based Questions to
Find the Right Person for Every Job
Victoria A. Hoevemeyer
978-0-8144-7301-6 / PB / $17.95
Improving the Performance

of Government Employees
A Managers Guide
Stewart Liff
978-0-8144-1622-8 / HC / $27.95
Innovation Killer, The

How What We Know Limits What
We Can Imagine and What Smart
Companies Are Doing About It
Cynthia Barton Rabe
978-0-8144-0883-4 / HC / $26.00
Into the Storm

Lessons in Teamwork from
the Treacherous Sydney to
Hobart Ocean Race
Dennis N.T. Perkins
978-0-8144-3198-6 / HC / $24.95
Keeping Employees
Accountable for Results
Quick Tips for Busy Managers
Brian Cole Miller
978-0-8144-7320-7 / PB / $17.95
Keeping the People Who

Keep You in Business
24 Ways to Hang On to
Your Most Valuable Talent
Leigh Branham
978-0-8144-0597-0 / HC / $27.95
Management
(The Brian Tracy Success Library)
Brian Tracy
978-0-8144-3419-2 / HC / $9.95
Full Engagement!
Inspire, Motivate, and Bring Out
the Best in Your People
Brian Tracy
978-0-8144-1689-1 / HC / $22.00
Generations at Work
Management 500, The

A High-Octane Formula
for Business Success
Dan Coughlin
978-0-8144-1423-1 / HC / $22.00
Spark Your Teams Creativity

with 35 Problem Solving Activities
Dr. Marlene Caroselli
Managing the Clash of Boomers, Gen

Xers, and Gen Yers in the Workplace
SECOND EDITION
Ron Zemke, Claire Raines
and Bob Filipczak
Management?
Its Not What You Think!
978-0-8144-1740-9 / PB / $34.95
978-0-8144-3233-4 / PB / $17.95
Manager 3.0
Critical Thinking Toolkit, The
DELEGATION & SUPERVISION

(THE BRIAN TRACY
SUCCESS LIBRARY)
Brian Tracy
978-0-8144-3314-0 / HC / $9.95
Designing Dynamic Organizations

A Hands-on Guide for
Leaders at All Levels
Jay Galbraith, Diane Downey
and Amy Kates
978-0-8144-7119-7 / PB / $29.95
Generations, Inc.
From Boomers to LinkstersManaging
the Friction Between Generations at Work
Meagan Johnson and Larry Johnson
978-0-8144-1573-3 / PB / $16.95
Get Weird!
101 Innovative Ways to Make Your
Company a Great Place to Work
John Putzier
978-0-8144-7114-2 / PB / $17.95
Henry Mintzberg, Bruce Ahlstrand

and Joseph Lampel
978-0-8144-1684-6 / HC / $22.00
A Millennials Guide to Rewriting

the Rules of Management
Brad Karsh and Courtney Templin
978-0-8144-3289-1 / PB / $17.95
Managers Guide to Coaching, A

Simple and Effective Ways to Get
the Best From Your Employees
Anne Loehr and Brian Emerson
978-0-8144-0982-4 / PB / $16.95
Managers Guide to HR, The
How Asking the Right Questions

Generates the Great Ideas
Your Company Needs
Arthur B. VanGundy
Hiring, Firing, Performance

Evaluations, Documentation, Benefits,
and Everything Else You Need to Know
SECOND EDITION
Max Muller
978-0-8144-0898-8 / HC / $29.95
978-0-8144-3302-7 / HC / $24.95
Getting to Innovation
25
SELECTED BACKLIST
Managers Guide to Virtual Teams, A
Yael Zofi
978-0-8144-1659-4 / HC / $27.95
Managing Government Employees

How to Motivate Your People,
Deal with Difficult Issues,
and Achieve Tangible Results
Stewart Liff
978-0-8144-0887-2 / HC / $24.95
MOTIVATION
(THE BRIAN TRACY
SUCCESS LIBRARY)
Brian Tracy
978-0-8144-3311-9 / HC / $9.95
NEW MANAGERS TOOL KIT, THE

21 Things You Need to Know
to Hit the Ground Running
Don Grimme and Sheryl Grimme
978-0-8144-1306-7 / PB / $16.95
New Supervisors
Survival Manual, The
William A. Salmon
978-0-8144-7027-5 / PB / $18.95
No More Pointless Meetings

Breakthrough Sessions That Will
Revolutionize the Way You Work
Martin Murphy
Star Factor, The

Discover What Your Top Performers
Do Differentlyand Inspire a
New Level of Greatness in All
William Seidman and Richard Grbavac
978-0-8144-3320-1 / HC / $25.00
TRUE ALIGNMENT
Linking Company Culture with Customer
Needs for Extraordinary Results
Edgar Papke
978-0-8144-3336-2 / HC / $29.95
What Keeps Leaders Up at Night

Recognizing and Resolving Your
Most Troubling Management Issues
Nicole Lipkin
978-0-8144-3211-2 / HC / $21.95
Wiki Management
A Revolutionary New Model for a Rapidly
Changing and Collaborative World
Rod Collins
978-0-8144-3308-9 / HC / $25.00
Winning Factor, The

Inspire Gold-Medal Performance
in Your Employees
Peter Jensen
978-0-8144-3175-7 / HC / $24.95
978-0-8144-3168-9 / PB / $17.95
PRACTICAL DRUCKER, THE

Applying the Wisdom of the Worlds
Greatest Management Thinker
William A. Cohen.
978-0-8144-3349-2 / HC / $25.00
Productive
Performance Appraisals
SECOND EDITION
Paul Falcone and Randi T. Sachs
978-0-8144-7422-8 / PB / $10.00
Quick Brainstorming Activities

for Busy Managers
50 Exercises to Spark Your Teams
Creativity and Get Results Fast
Brian Cole Miller
978-0-8144-1792-8 / PB / $18.95
Quick Emotional Intelligence

Activities for Busy Managers
50 Team Exercises That
Get Results in Just 15 Minutes
Adele B. Lynn
978-0-8144-0895-7 / PB / $17.95
Quick Meeting Openers

for Busy Managers
More Than 50 Icebreakers,
Energizers, and Other Creative
Activities That Get Results
Brian Cole Miller
978-0-8144-0933-6 / PB / $17.95
Redefining Operational Excellence

New Strategies for Maximizing
Performance and Profits
Across the Organization
Andrew Miller
978-0-8144-3397-3 / HC / $27.95
MARKETING,
ADVERTISING & PR
According to Kotler
The Worlds Foremost Authority on
Marketing Answers Your Questions
Philip Kotler
978-0-8144-7295-8 / PB / $17.95
AMA Handbook of
Public Relations, The
Robert L. Dilenschneider
978-0-8144-1525-2 / HC / $35.00
BE A DIRECT SELLING SUPERSTAR

Achieve Financial Freedom for Yourself
and Others as a Direct Sales Leader
Mary Christensen
978-0-8144-3207-5 / PB / $16.00
Be a Network Marketing Superstar

The One Book You Need to Make More
Money Than You Ever Thought Possible
Mary Christensen and Wayne Christensen
978-0-8144-7431-0 / PB / $15.00
BE A PARTY PLAN SUPERSTAR

Build a $100,000-a-Year
Direct Selling Business from Home
Mary Christensen
978-0-8144-1651-8 / PB / $17.95
BE A RECRUITING SUPERSTAR
The Fast Track to Network
Marketing Millions
Mary Christensen
978-0-8144-0163-7 / PB / $16.00
Brand Real
How Smart Companies Live
Their Brand Promise and Inspire
Fierce Customer Loyalty
Laurence Vincent
978-0-8144-1676-1 / HC / $25.00
26
DO IT! MARKETING
77 Instant-Action Ideas to
Boost Sales, Maximize Profits,
and Crush Your Competition
David Newman
978-0-8144-3286-0 / HC / $19.95
Dont Think Pink

What Really Makes Women Buy
and How to Increase Your Share
of This Crucial Market
Lisa Johnson and Andrea Learned
978-0-8144-0815-5 / HC / $23.00
Experience Effect, The

Engage Your Customers with a Consistent
and Memorable Brand Experience
Jim Joseph
978-0-8144-1554-2 / HC / $24.95
GET CLIENTS NOW!

A 28-Day Marketing Program for
Professionals, Consultants, and Coaches
THIRD EDITION
C. J. Hayden
978-0-8144-3245-7 / PB / $19.95
Going Social
Excite Customers, Generate Buzz,
and Energize Your Brand with
the Power of Social Media
Jeremy Goldman
978-0-8144-3255-6 / PB / $19.95
Its Not the Size of the Data

Its How You Use It
Smarter Marketing with
Analytics and Dashboards
Koen Pauwels
978-0-8144-3395-9 / HC / $29.95
Marketing
Brian Tracy
978-0-8144-3421-5 / HC / $9.95
Marketing Plan, The

How to Prepare and Implement It
FOURTH EDITION
William M. Luther
978-0-8144-1693-8 / PB / $21.95
MARKETING TO MILLENNIALS
Reach the Largest and Most Influential
Generation of Consumers Ever
Jeff Fromm and Christie Garton
978-0-8144-3322-5 / HC / $24.95
New Rules of Lead Generation, The

Proven Strategies to M
aximize Marketing ROI
David T. Scott
978-0-8144-3261-7 / HC / $24.95
Rainmakers Toolkit, The

Power Strategies for Finding, Keeping,
and Growing Profitable Clients
Harry Mills
978-0-8144-7216-3 / HC / $22.00
Secrets of the Marketing Masters

What the Best Marketers Do
And Why It Works
Dick Martin
978-0-8144-0943-5 / HC / $24.00
SELECTED BACKLIST
Secrets of Word-of-Mouth
Marketing, The
How to Trigger Exponential Sales
Through Runaway Word of Mouth
SECOND EDITION
George Silverman
978-0-8144-1668-6 / PB / $17.95
Truth
The New Rules for Marketing
in a Skeptical World
Lynn B. Upshaw
978-0-8144-7376-4 / HC / $24.95
Web Copy That Sells

The Revolutionary Formula for
Creating Killer Copy That Grabs Their
Attention and Compels Them to Buy
THIRD EDITION
Maria Veloso
978-0-8144-3251-8 / PB / $21.95
MEMOIR
Live From Jordan
Letters Home From My Journey
Through the Middle East
Benjamin Orbach
978-0-8144-7427-3 / HC / $22.00
NEGOTIATION
& PERSUASION
Black Belt Negotiating
Become a Master Negotiator Using
Powerful Lessons from the Martial Arts
Michael Lee and Sensei Grant Tabuchi
978-0-8144-7461-7 / PB / $15.00
Elements of Influence
The Art of Getting Others
to Follow Your Lead
Terry R. Bacon
PERSONAL FINANCE
& INVESTING
Debt-Free Spending Plan, The
An Amazingly Simple Way to Take Control
of Your Finances Once and for All
JoAnneh Nagler
978-0-8144-3243-3 / PB / $16.00
Financial Fresh Start

Your Five-Step Plan for Adapting and
Prospering in the New Economy
Shari Olefson
978-0-8144-3229-7 / HC / $26.00
Soldier of Finance
Take Charge of Your Money
and Invest in Your Future
Jeff Rose
978-0-8144-3328-7 / PB / $16.00
PLANT &
FACILITIES
Disaster Recovery Handbook, The
A Step-by-Step Plan to Ensure
Business Continuity and Protect Vital
Operations, Facilities, and Assets
SECOND EDITION
Michael Wallace and Lawrence Webber
978-0-8144-1613-6 / HC / $59.95
Facility Management Handbook, The

FOURTH EDITION
Kathy O. Roper and Richard P. Payant
978-0-8144-3215-0 / HC / $79.95
Front Desk Security and Safety

An on-the-Job Guide to Handling
Emergencies, Threats, and
Unexpected Situations
Betty A. Kildow
978-0-8144-0826-1 / PB / $15.95
978-0-8144-1732-4 / HC / $26.00
How to Become a Better Negotiator

SECOND EDITION
Richard A. Luecke and James G. Patterson
978-0-8144-0047-0 / PB / $12.00
Maximum Influence
The 12 Universal Laws
of Power Persuasion
SECOND EDITION
Kurt W. Mortensen
978-0-8144-3209-9 / PB / $17.95
NEGOTIATION
(THE BRIAN TRACY
SUCCESS LIBRARY)
Brian Tracy
978-0-8144-3318-8 / HC / $9.95
Persuasion IQ
The 10 Skills You Need to
Get Exactly What You Want
Kurt W. Mortensen
978-0-8144-0993-0 / HC / $21.95
PREGNANCY &
PARENTING
It Gets Easier! . . . And Other Lies

We Tell New Mothers
A Fun, Practical Guide
to Becoming a Mom
Claudine Wolk
978-0-8144-1502-3 / PB / $14.00
Parenting an Adult with

Disabilities or Special Needs
Everything You Need to Know to Plan
for and Protect Your Childs Future
Peggy Lou Morgan
978-0-8144-0991-6 / PB / $17.95
Parenting Beyond Belief

On Raising Ethical, Caring Kids
Without Religion
Dale McGowan
978-0-8144-7426-6 / PB / $17.95
Raising Freethinkers
A Practical Guide for
Parenting Beyond Belief
Dale McGowan, Molleen Matsumura,
Amanda Metskas and Jan Devor
978-0-8144-1096-7 / PB / $17.95
STRESS-FREE POTTY TRAINING

A Commonsense Guide to Finding
the Right Approach for Your Child
Sara Au and Peter L. Stavinoha
978-0-8144-0162-0 / PB / $12.95
Stress-Free Pregnancy Guide, The

A Doctor Tells You What to Really Expect
Carol Livoti, Dr. and Elizabeth Topp
978-0-8144-8055-7 / PB / $15.00
Strong Kids, Healthy Kids

The Revolutionary Program for
Increasing Your Childs Fitness
in 30 Minutes a Week
Fredrick Hahn
978-0-8144-0942-8 / HC / $21.95
Survival Guide to
Parenting Teens, A
Talking to Your Kids About
Sexting, Drinking, Drugs, and Other
Things That Freak You Out
Joani Geltman
978-0-8144-3366-9 / PB / $16.00
7 Steps to Raising a Bilingual Child

Naomi Steiner, MD
978-0-8144-0046-3 / PB / $14.95
ABCs of Breastfeeding, The

Everything a Mom Needs to Know
for a Happy Nursing Experience
Stacey H. Rubin
978-0-8144-8057-1 / PB / $14.95
ADD/ADHD Drug Free

Natural Alternatives and Practical
Exercises to Help Your Child Focus
Frank Jacobelli and Lynn A. Watson
978-0-8144-0094-4 / PB / $15.00
In Faith and In Doubt

How Religious Believers and
Nonbelievers Can Create Strong
Marriages and Loving Families
Dale McGowan
PROJECT
MANAGEMENT
101 Project Management Problems
and How to Solve Them
Practical Advice for Handling
Real-World Project Challenges
Tom Kendrick, PMP
978-0-8144-1557-3 / PB / $19.95
AMA Handbook of Project

Management, The
FOURTH EDITION
Paul C. Dinsmore
and Jeannette Cabanis-Brewin
978-0-8144-3339-3 / HC / $79.95
Short Discount
978-0-8144-3372-0 / PB / $17.95
27
SELECTED BACKLIST
Emotional Intelligence
for Project Managers
The People Skills You Need
to Achieve Outstanding Results
SECOND EDITION
Anthony Mersino
978-0-8144-3277-8 / PB / $19.95
Enterprise Project Governance

A Guide to the Successful Management
of Projects Across the Organization
Paul C. Dinsmore and Luiz Rocha
978-0-8144-1746-1 / HC / $34.95
FUNDAMENTALS OF
PROJECT MANAGEMENT
FOURTH EDITION
Joseph Heagney
978-0-8144-1748-5 / PB / $16.95
IDENTIFYING AND MANAGING

PROJECT RISK
Essential Tools for FailureProofing Your Project
SECOND EDITION
Tom Kendrick, PMP
978-0-8144-1340-1 / HC / $32.95
Improving Your
Project Management Skills
SECOND EDITION
Larry Richman, PMP
978-0-8144-1728-7 / PB / $15.00
Maximizing Project Value

Defining, Managing, and
Measuring for Optimal Return
Jeff Berman
978-0-8144-7382-5 / PB / $19.95
Performance-Based
Project Management
Increasing the Probability
of Project Success
Glen B. Alleman
978-0-8144-3330-0 / HC / $27.95
Program Management
Office Advantage, The
A Powerful and Centralized Way for
Organizations to Manage Projects
Lia Tjahjana, Paul Dwyer
and Mohsin Habib
978-0-8144-1426-2 / HC / $34.95
Project Management for

Non-Project Managers
Jack Ferraro
978-0-8144-1736-2 / HC / $24.95
Project Management
for Small Business
Project Management That Works

Real-World Advice on Communicating,
Problem-Solving, and Everything Else You
Need to Know to Get the Job Done
Rick A. Morris and
Brette McWhorter Sember
100 Tips and Techniques for

Getting the Job Done Right
THIRD EDITION
Tom Kendrick
978-0-8144-3345-4 / PB / $19.95
Rescue the Problem Project

A Complete Guide to Identifying,
Preventing, and Recovering
from Project Failure
Todd C. Williams
978-0-8144-1682-2 / HC / $32.95
Results Without Authority

Controlling a Project When the
Team Doesnt Report to You
SECOND EDITION
Tom Kendrick
978-0-8144-1781-2 / PB / $19.95
Succeeding in the
Project Management Jungle
How to Manage the
People Side of Projects
Doug Russell
978-0-8144-1615-0 / PB / $19.95
978-0-8144-0155-2 / HC / $39.95
QUALITY
MANAGEMENT
Power of Business Process
Improvement, The
10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
Susan Page
978-0-8144-1478-1 / HC / $32.95
Successful Business
Process Management
What You Need to Know to Get Results
Paula K. Berman
978-0-8144-3401-7 / HC / $29.95
REAL ESTATE
Commercial Mortgages 101
Everything You Need to Know to Create
a Winning Loan Request Package
Michael Reinhard
978-0-8144-1507-8 / PB / $21.95
Complete Guide to Investing

in Foreclosures, The
Steve Berges
PURCHASING AND
SUPPLY CHAIN
Collaborative Planning,
Forecasting, and Replenishment
How to Create a Supply Chain Advantage
Dirk Seifert
978-0-8144-7182-1 / HC / $44.95
Essentials of Inventory Management

SECOND EDITION
Max Muller
978-0-8144-1655-6 / HC / $39.95
Market-Driven Supply Chain, The

A Revolutionary Model for Sales
and Operations Planning in
the New On-Demand Economy
Robert P. Burrows III
978-0-8144-3163-4 / HC / $39.95
Supply Chain Excellence
A Streamlined Approach from

Planning to Completion
Joseph Phillips
978-0-8144-1767-6 / PB / $21.95
978-0-8144-1771-3 / HC / $45.00
Project Management Question

and Answer Book, The
Supply Chain Management

Guide to Business Continuity, A
978-0-8144-7164-7 / PB / $17.95
How to Link Suppliers to Your

Organizations Corporate Strategy
Stephen C. Rogers
978-0-8144-0988-6 / HC / $24.95
Project Management Tool Kit, The
A Handbook for Dramatic Improvement

Using the SCOR Model
THIRD EDITION
Peter Bolstorff and Robert Rosenbaum
Michael W. Newell
and Marina N. Grashina
Supply-Based Advantage, The
Betty A. Kildow
978-0-8144-1645-7 / HC / $35.00
978-0-8144-7288-0 / PB / $17.95
Everything You Need to Know Before

Buying a Co-op,Condo, or Townhouse
Ken Roth
978-0-8144-7325-2 / PB / $18.95
Home Makeovers That Sell

Quick and Easy Ways to Get
the Highest Possible Price
Sid Davis
978-0-8144-7373-3 / PB / $15.00
Landlords Financial Tool Kit, The

Michael C. Thomsett
978-0-8144-7235-4 / PB / $18.95
Mortgage Confidential
What You Need to Know That
Your Lender Wont Tell You
SECOND EDITION
David Reed
978-0-8144-1543-6 / PB / $17.95
Property Management Tool Kit, The

Mike Beirne
978-0-8144-7351-1 / PB / $19.95
Real Estate Investors

Guide to Financing, The
Insider Advice for Making
the Most Money on Every Deal
David Reed
978-0-8144-8061-8 / PB / $17.95
Real Estate Presentations

That Make Millions
Jim Remley
978-0-8144-7401-3 / PB / $18.95
28
SELECTED BACKLIST
Your Successful Career
as a Mortgage Broker
David Reed
978-0-8144-7370-2 / PB / $18.95
Your Successful Real Estate Career

FIFTH EDITION
Kenneth W. Edwards
978-0-8144-7319-1 / PB / $18.95
Fundamentals of Sales Management

for the Newly Appointed Sales
Manager
Matthew Schwartz
978-0-8144-0873-5 / PB / $18.95
HIGH-PROFIT SELLING
Win the Sale Without Compromising on
Price
Mark Hunter
978-0-8144-2009-6 / PB / $19.95
SALES
ACCIDENTAL SALESPERSON, THE
How to Take Control of Your
Sales Career and Earn the Respect
and Income You Deserve
SECOND EDITION
Chris Lytle
978-0-8144-3086-6 / PB / $17.95
Art of Social Selling, The

Finding and Engaging Customers
on Twitter, Facebook, LinkedIn,
and Other Social Networks
Shannon Belew
978-0-8144-3332-4 / PB / $19.95
Building a Winning Sales Force

Powerful Strategies for
Driving High Performance
Andris A. Zoltners, Prabhakant Sinha,
and Sally E. Lorimer
978-0-8144-1040-0 / HC / $34.95
Buying Styles
Simple Lessons in Selling
the Way Your Customers Buys
Michael Wilkinson, Richard Smith,
Tierah Chorba and Lynn Sokler
978-0-8144-1527-6 / HC / $19.95
Complete Guide to Sales Force

Incentive Compensation, The
How to Design and Implement
Plans That Work
Andris A. Zoltners, Prabhakant Sinha,
and Sally E. Lorimer
978-0-8144-7324-5 / HC / $65.00
Short Discount
Consultative Selling
The Hanan Formula for
High-Margin Sales at High Levels
EIGHTH EDITION
Mack Hanan
978-0-8144-1617-4 / HC / $29.95
Conversations That Sell

Collaborate with Buyers and Make Every
Conversation Count
Innovative Sale, The

Unleash Your Creativity for Better
Customer Solutions and Extraordinary
Results
Mark Donnolo
978-0-8144-3347-8 / HC / $25.00
Key to the C-Suite, The

What You Need to Know to Sell
Successfully to Top Executives
Michael J. Nick
978-0-8144-1730-0 / HC / $22.00
NEW SALES. SIMPLIFIED.

The Essential Handbook for Prospecting
and New Business Development
Mike Weinberg
978-0-8144-3177-1 / PB / $17.95
Nonstop Sales Boom

Powerful Strategies to Drive Consistent
Growth Year After Year
Colleen Francis
978-0-8144-3376-8 / PB / $17.95
ProActive Sales Management

How to Lead, Motivate, and Stay Ahead of
the Game
SECOND EDITION
William Skip Miller
978-0-8144-1456-9 / HC / $24.95
ProActive Selling
Control the ProcessWin the Sale
SECOND EDITION
William Skip Miller
978-0-8144-3192-4 / PB / $17.95
QUESTIONS THAT SELL

The Powerful Process for Discovering
What Your Customer Really Wants
Paul Cherry
978-0-8144-7339-9 / PB / $16.95
Sales Scripts That Sell

SECOND EDITION
Michael Gamble and Teri Gamble
978-0-8144-7421-1 / PB / $16.95
Secret Language of Influence, The
Nancy Bleeke
Master the One Skill

Every Sales Pro Needs
Dan Seidman
978-0-8144-3180-1 / PB / $17.95
978-0-8144-1726-3 / PB / $17.95
Emotional Intelligence for Sales

Success
Connect with Customers and Get Results
Colleen Stanley
Selling to Anyone Over the Phone
Slow Down, Sell Faster!

Understand Your Customers Buying
Process and Maximize Your Sales
Kevin Davis
978-0-8144-1685-3 / PB / $18.95
Smart Sales Manager

The Ultimate Playbook for
Building and Running a HighPerformance Inside Sales Team
Josiane Chriqui Feigon
978-0-8144-3283-9 / HC / $24.95
Smart Selling on the

Phone and Online
Inside Sales That Gets Results
Josiane Chriqui Feigon
978-0-8144-1465-1 / PB / $17.95
Successful Cold Call Selling

Over 100 New Ideas, Scripts,
and Examples From the
Nations Foremost Sales Trainer
Lee Boyan
978-0-8144-7718-2 / PB / $17.95
UNLIMITED SALES SUCCESS

12 Simple Steps for Selling More
Than You Ever Thought Possible
Brian Tracy and Michael Tracy
978-0-8144-3324-9 / HC / $22.95
What Your CEO Needs to Know

About Sales Compensation
Connecting the Corner
Office to the Front Line
Mark Donnolo
978-0-8144-3227-3 / HC / $34.95
SCIENCE &
TECHNOLOGY
Absolutely Small
How Quantum Theory
Explains Our Everyday World
Michael D. Fayer
978-0-8144-1488-0 / HC / $24.00
Brain Sense
The Science of the Senses and How
We Process the World Around Us
Faith Hickman Brynie
978-0-8144-1324-1 / HC / $24.00
Food Fray
Inside the Controversy
over Genetically Modified Food
Lisa H. Weasel
978-0-8144-0164-4 / HC / $23.00
Geeks of War, The

The Secretive Labs and Brilliant Minds
Behind Tomorrows Warfare Technologies
John Edwards
978-0-8144-0852-0 / HC / $24.00
SECOND EDITION
Renee P. Walkup and Sandra McKee
978-0-8144-1483-5 / PB / $17.95
978-0-8144-3029-3 / PB / $17.95
29
SELECTED BACKLIST
SELF-HELP
TEAMS
30 Days to a More Powerful Memory
More Quick Team-Building

Activities for Busy Managers
Gini Graham Scott

978-0-8144-7445-7 / PB / $14.95
Life in Balance, A
Nourishing the Four
Roots of True Happiness
Dr. Kathleen Hall
978-0-8144-7334-4 / HC / $21.95
Power of Charm, The

How to Win Anyone Over in Any Situation
Brian Tracy and Ron Arden
978-0-8144-7357-3 / HC / $15.00
SMALL BUSINESS &

ENTREPRENEURSHIP
6 Secrets to Startup Success
How to Turn Your Entrepreneurial
Passion into a Thriving Business
John Bradberry
978-0-8144-1606-8 / HC / $21.95
Art of War for Small Business, The

Defeat the Competition and
Dominate the Market with the
Masterful Strategies of Sun Tzu
Becky Sheetz-Runkle
978-0-8144-3381-2 / PB / $14.95
ECONOMY OF YOU, THE

Discover Your Inner Entrepreneur
and Recession-Proof Your Life
Kimberly Palmer
978-0-8144-3273-0 / HC / $21.95
Graphic Designers Business

Survival Guide, The
Lawrence J. Daniels
978-0-8144-3241-9 / PB / $24.95
Idea to Invention
What You Need to Know to
Cash In on Your Inspiration
Patricia Nolan-Brown
978-0-8144-3293-8 / PB / $17.95
Small-Business Guide to
Government Contracts, The
How to Comply with the Key Rules and
Regulations . . . and Avoid Terminated
Agreements, Fines, or Worse
Steven J. Koprince
978-0-8144-3193-1 / HC / $29.95
Standout Business Plan, The

Make It Irresistibleand Get
the Funds You Need for Your
Startup or Growing Business
Vaughan Evans and Brian Tracy
978-0-8144-3411-6 / PB / $19.95
30
50 New Exercises That Get

Results in Just 15 Minutes
Brian Cole Miller
978-0-8144-7378-8 / PB / $17.95
Nice Teams Finish Last

The Secret to Unleashing
Your Teams Maximum Potential
Brian Cole Miller
978-0-8144-1393-7 / PB / $17.95
QUICK TEAM-BUILDING ACTIVITIES

FOR BUSY MANAGERS
50 Exercises That Get
Results in Just 15 Minutes
Brian Cole Miller
978-0-8144-7201-9 / PB / $17.95
Team of Leaders, A
Empowering Every Member to
Take Ownership, Demonstrate
Initiative, and Deliver Results
Paul Gustavson and Stewart Liff
978-0-8144-3407-9 / HC / $26.95
Team-Building Tool Kit, The

Tips and Tactics for Effective
Workplace Teams
SECOND EDITION
Deborah Mackin and
Deborah Harrington-Mackin
978-0-8144-7439-6 / PB / $17.95
Leadership Training
Activity Book, The
50 Exercises for Building
Effective Leaders
Lois B. Hart and Charlotte S. Waisman
978-0-8144-7262-0 / PB / $34.95
Leading the Learning Revolution

The Experts Guide to Capitalizing on the
Exploding Lifelong Education Market
Jeff Cobb
978-0-8144-3225-9 / HC / $29.95
Learning to Succeed
Rethinking Corporate Education in a
World of Unrelenting Change
Jason Wingard
978-0-8144-3413-0 / HC / $29.95
Management Training Tool Kit, The

35 Exercises to Prepare Managers for
the Challenges They Face Every Day
Alan Clardy, Ph.D.
978-0-8144-3114-6 / PB / $34.95
Negotiation at Work
Maximize Your Teams Skills
with 60 High-Impact Activities
Ira G. Asherman
978-0-8144-3190-0 / PB / $34.95
Trainers Handbook, The

The AMA Guide to Effective Training
Garry Mitchell
978-0-8144-0341-9 / HC / $75.00
Short Discount
Trainers Tool Kit, The

SECOND EDITION
Cy Charney and Kathy Conway
TRAINING
978-0-8144-7268-2 / PB / $18.95
Training on Trial
Conflict and Communication
Activity Book, The
30 High-Impact Training
Exercises for Adult Learners
Bill Withers and Keami D. Lewis
978-0-8144-7167-8 / PB / $34.95
Diversity Training Activity Book, The

50 Activities for Promoting
Communication and
Understanding at Work
Jonamay Lambert and Selma Myers
978-0-8144-1536-8 / PB / $34.95
Innovation at Work
55 Activities to Spark
Your Teams Creativity
Richard Brynteson
978-0-8144-3234-1 / PB / $34.95
Instructional Design
for Action Learning
Geri McArdle
978-0-8144-1566-5 / PB / $34.95
How Workplace Learning Must

Reinvent Itself to Remain Relevant
James D. Kirkpatrick and
Wendy Kayser Kirkpatrick
978-0-8144-1464-4 / HC / $24.95
Training That Delivers Results

Instructional Design That
Aligns with Business Goals
Dick Handshaw
978-0-8144-3403-1 / PB / $34.95
Working Longer
New Strategies for Managing, Training,
and Retaining Older Employees
William J. Rothwell, Harvey Sterns,
Diane Spokus and Joel Reaser
978-0-8144-7392-4 / PB / $29.95
TITLE AND AUTHOR INDEX
TITLE INDEX
101 Activities for Delivering Knock Your
Socks Off Service . . . . . . . . . . . . . . . .22
101 Project Management Problems
and How to Solve Them . . . . . . . . . . . .27
101 Sample Write-Ups for
Documenting Employee
Performance Problems . . . . . . . . . . . . .24
101 Tough Conversations
to Have with Employees . . . . . . . . . . . .24
11 Laws of Likability, The . . . . . . . . . . .20
201 Knockout Answers to
Tough Interview Questions . . . . . . . . . .20
2600 Phrases for Effective
Performance Reviews . . . . . . . . . . . . . .24
Be a Recruiting Superstar . . . . . . . . . . .26
Do It! Marketing . . . . . . . . . . . . . . . . . .26
Handbook for Strategic HR . . . . . . . . . .23
Becoming an Exceptional
Executive Coach . . . . . . . . . . . . . . . . .25
Dont Think Pink . . . . . . . . . . . . . . . . . .26
Hidden Leader, The . . . . . . . . . . . . . . . .15
e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . .24
High-Impact Interview Questions . . . . . .25
Behind Every Good Decision . . . . . . . . . .4

Bench Strength . . . . . . . . . . . . . . . . . . .25
eBay Sellers Tax and

Legal Answer Book, The . . . . . . . . . . . .24
Beyond the Lean Revolution . . . . . . . . .22
Economy of You, The . . . . . . . . . . . . . . .30
Black Belt Negotiating . . . . . . . . . . . . . .27
Effective Succession Planning . . . . . . . .25
Home for Dinner . . . . . . . . . . . . . . . . . . .7
Black Faces in White Places . . . . . . . . .20
Elements of Influence . . . . . . . . . . . . . .27
Home Makeovers That Sell . . . . . . . . . .28
High-Profit Selling . . . . . . . . . . . . . . . . .29

High-Tech, High-Touch
Customer Service . . . . . . . . . . . . . . . . .22
Blueprint for Corporate Governance, A . .22
Elements of Power, The . . . . . . . . . . . . .23
How the Best Leaders Lead . . . . . . . . . .24
Board of Directors and

Audit Committee Guide to
Fiduciary Responsibilities, The . . . . . . .22
Elements of Resume Style, The . . . . . . .14
How to Become a Better Negotiator . . . .27
Emotional Intelligence for

Project Managers . . . . . . . . . . . . . . . . .28
How to Make It Big as a Consultant . . . .20
How to Land a Top-Paying Federal Job . .20
Brain Sense . . . . . . . . . . . . . . . . . . . . .29
Emotional Intelligence for Sales Success 29
Brand Aid . . . . . . . . . . . . . . . . . . . . . . .17
How to Tell Anyone Anything . . . . . . . . .21
Enemy of Engagement, The . . . . . . . . . .25
How to Write Fast Under Pressure . . . . .21
Brand Real . . . . . . . . . . . . . . . . . . . . . .26
Engaging Government Employees . . . . .25
Building a Winning Sales Force . . . . . . .29
HR Answer Book, The . . . . . . . . . . . . . .23
2600 Phrases for Setting

Effective Performance Goals . . . . . . . . .24
Enterprise Project Governance . . . . . . . .28
Business Confidential . . . . . . . . . . . . . .22
HR from the Heart . . . . . . . . . . . . . . . . .23
EQ Difference, The . . . . . . . . . . . . . . . .20
30 Days to a More Powerful Memory . . .30
Buying Styles . . . . . . . . . . . . . . . . . . . .29
I Hear You . . . . . . . . . . . . . . . . . . . . . . .20
EQ Interview, The . . . . . . . . . . . . . . . . .25
Idea Agent . . . . . . . . . . . . . . . . . . . . . .24
Essentials of Finance and Accounting

for Nonfinancial Managers, The . . . . . .22
6 Secrets to Startup Success . . . . . . . . .30
Career Match . . . . . . . . . . . . . . . . . . . .20
7 Hidden Reasons
Employees Leave, The . . . . . . . . . . . . .24
Celebration of Fools . . . . . . . . . . . . . . . .22

Chocolate Fortunes . . . . . . . . . . . . . . . .24
Essentials of Inventory Management . . . .28
7 Steps to Raising a Bilingual Child . . . .27
Click Millionaires . . . . . . . . . . . . . . . . . .24
Etiquette Edge, The . . . . . . . . . . . . . . . .20
96 Great Interview Questions

to Ask Before You Hire . . . . . . . . . . . . .24
Coaching Connection, The . . . . . . . . . . .25
Evergreen . . . . . . . . . . . . . . . . . . . . . . . .8
ABCs of Breastfeeding, The . . . . . . . . . .27
Collaborative Planning,
Forecasting, and Replenishment . . . . . .28
Absolutely Small . . . . . . . . . . . . . . . . . .29
Commercial Mortgages 101 . . . . . . . . . .28
Everything You Need to Know

Before Buying a Co-op,
Condo, or Townhouse . . . . . . . . . . . . . .28
Accidental Salesperson, The . . . . . . . . .29
Complete Guide to Hiring and Firing

Government Employees, The . . . . . . . .25
Experience Effect, The . . . . . . . . . . . . .26
Complete Guide to Investing in

Foreclosures, The . . . . . . . . . . . . . . . .28
Export/Import Procedures and

Documentation . . . . . . . . . . . . . . . . . .19
Complete Guide to Sales Force

Incentive Compensation, The . . . . . . . .29
Facilitators Fieldbook, The . . . . . . . . . .25
According to Kotler . . . . . . . . . . . . . . . .26

Accounting for the Numberphobic . . . . .12
Acing the Interview . . . . . . . . . . . . . . . .20
ADD/ADHD Drug Free . . . . . . . . . . . . . .27
Administrative Assistants
and Secretarys Handbook . . . . . . . . . .20
AMA Business Boot Camp . . . . . . . . . . .25
AMA Dictionary of Business
and Management, The . . . . . . . . . . . . .25
AMA Guide to Management
Development, The . . . . . . . . . . . . . . . .25
AMA Handbook of
Business Documents, The . . . . . . . . . .21
Conflict and Communication

Activity Book, The . . . . . . . . . . . . . . . .30
Consultative Selling . . . . . . . . . . . . . . . .29
Conversations That Sell . . . . . . . . . . . . .29
Coolfarming . . . . . . . . . . . . . . . . . . . . .22
Coolhunting . . . . . . . . . . . . . . . . . . . . .22
Cracking the New Job Market . . . . . . . . .20
Exceptional Service, Exceptional Profit . .22
Facility Management Handbook, The . . .27

Fail Fast or Win Big . . . . . . . . . . . . . . . . .9
Idea to Invention . . . . . . . . . . . . . . . . . .30

Improving the Performance
of Government Employees . . . . . . . . . .25
Improving Your
Project Management Skills . . . . . . . . . .28
In Faith and In Doubt . . . . . . . . . . . . . .27
In the Shadow of the Dragon . . . . . . . . .24
Increase Your Influence at Work . . . . . . .20
Innovation at Work . . . . . . . . . . . . . . . . .30
Innovation Killer, The . . . . . . . . . . . . . .25
Innovative Sale, The . . . . . . . . . . . . . . .29
Insiders Guide to Building a
Successful Consulting Practice, An . . . .20
Instructional Design for
Action Learning . . . . . . . . . . . . . . . . . .30
Fair, Square & Legal . . . . . . . . . . . . . . .23
Intelligent Leadership . . . . . . . . . . . . . .24
FBI Career Guide, The . . . . . . . . . . . . . .20
Internet Riches . . . . . . . . . . . . . . . . . . .24
Field Tested . . . . . . . . . . . . . . . . . . . . .23
Internet Riches . . . . . . . . . . . . . . . . . . .24
Financial Fresh Start . . . . . . . . . . . . . . .27
Into the Storm . . . . . . . . . . . . . . . . . . . .25
First-Time Manager, The . . . . . . . . . . . .25
Investing in a Sustainable World . . . . . .23
Fitness After 40 . . . . . . . . . . . . . . . . . .23
It Factor, The . . . . . . . . . . . . . . . . . . . .20
Focal Point . . . . . . . . . . . . . . . . . . . . . .20
It Gets Easier! . . .
And Other Lies We Tell New Mothers . . .27
AMA Handbook of Business Letters . . . .21

(Brian Tracy Success Library) . . . . . . . .10
AMA Handbook of
Business Writing, The . . . . . . . . . . . . .21
Critical Thinking Toolkit, The . . . . . . . . .25
Food Fray . . . . . . . . . . . . . . . . . . . . . . .29
Crowdfunding Handbook, The . . . . . . . .13
Franchising & Licensing . . . . . . . . . . . .23
AMA Handbook of Due Diligence, The . .22
Crunch Point . . . . . . . . . . . . . . . . . . . . .20
Front Desk Security and Safety . . . . . . .27
Its Not the Size of the Data

Its How You Use It . . . . . . . . . . . . . . .26
AMA Handbook of Financial

Risk Management, The . . . . . . . . . . . .22
Cultural Intelligence Difference, The . . .22
Full Engagement! . . . . . . . . . . . . . . . . .25
Job Search Checklist, The . . . . . . . . . . .21
Customer Experience 3.0 . . . . . . . . . . . .22
Fundamentals of Enterprise Risk

Management . . . . . . . . . . . . . . . . . . . .19
Joy of Retirement, The . . . . . . . . . . . . . .20
AMA Handbook of Leadership, The . . . .24
Customer Service Survival Kit, The . . . . .22
Job Search Solution, The . . . . . . . . . . . .21
Fundamentals of Project Management . .28
Just Listen . . . . . . . . . . . . . . . . . . . . . .21

Keeping Employees
Accountable for Results . . . . . . . . . . . .25
Deadly Blue . . . . . . . . . . . . . . . . . . . . .23
Fundamentals of Sales
Management for the Newly
Appointed Sales Manager . . . . . . . . . . .29
American Entrepreneur . . . . . . . . . . . . .23
Debt-Free Spending Plan, The . . . . . . . .27
Future Savvy . . . . . . . . . . . . . . . . . . . . .23
Keeping the People Who Keep You in

Business . . . . . . . . . . . . . . . . . . . . . . .25
Amp Up Your Sales . . . . . . . . . . . . . . . .16
Delegation & Supervision

(The Brian Tracy Success Library) . . . . .25
Geeks of War, The . . . . . . . . . . . . . . . . .29
Key to the C-Suite, The . . . . . . . . . . . . .29
Anticipate . . . . . . . . . . . . . . . . . . . . . . . .5
Generations at Work . . . . . . . . . . . . . . .25
Kindness Revolution, The . . . . . . . . . . .22
Art of Social Selling, The . . . . . . . . . . . .29
Delight Your Customers . . . . . . . . . . . . .22
Generations, Inc. . . . . . . . . . . . . . . . . . .25
Landlords Financial Tool Kit, The . . . . .28
Art of War for Small Business, The . . . . .30
Delivering Knock Your

Get Clients Now! . . . . . . . . . . . . . . . .26
Language of Success, The . . . . . . . . . . .21
Get Weird! . . . . . . . . . . . . . . . . . . . . . . .25
Laws of Charisma, The . . . . . . . . . . . . .20
Getting to Innovation . . . . . . . . . . . . . . .25
Lead by Example . . . . . . . . . . . . . . . . . .24
AMA Handbook of
Project Management, The . . . . . . . . . .27
Customer Service Training 101 . . . . . . .22
AMA Handbook of
Public Relations, The . . . . . . . . . . . . . .26
Data Crush . . . . . . . . . . . . . . . . . . . . . .20
Auditing Your Human

Resources Department . . . . . . . . . . . . .23
Designing Dynamic Organizations . . . . . .25
Be a Direct Selling Superstar . . . . . . . . .26
Disaster Recovery Handbook, The . . . . .27
Be a Network Marketing Superstar . . . . .26
Discipline Without Punishment . . . . . . .25
Be a Party Plan Superstar . . . . . . . . . . .26
Diversity Training Activity Book, The . . . .30
Going Social . . . . . . . . . . . . . . . . . . . . .26
Lead with a Story . . . . . . . . . . . . . . . . .21
Graphic Designers Business

Survival Guide, The . . . . . . . . . . . . . . .30
Lead with Humility . . . . . . . . . . . . . . . . .3
31
Lead with Purpose . . . . . . . . . . . . . . . . .24

Lead Your Boss . . . . . . . . . . . . . . . . . . .24
New Rules of Lead Generation, The . . . .26
Leaders Guide to Speaking

with Presence, The . . . . . . . . . . . . . . .24
New Sales. Simplified. . . . . . . . . . . . . .29

New Supervisors Survival Manual, The . .26
Leaders Pocket Guide, The . . . . . . . . . .24
Nice Teams Finish Last . . . . . . . . . . . . .30
Leadership
No More Pointless Meetings . . . . . . . . . .26
Leadership 2030 . . . . . . . . . . . . . . . . .24

Leadership Training Activity Book, The . .30
Leading at The Edge . . . . . . . . . . . . . . .24
Leading at The Edge . . . . . . . . . . . . . . .24
Leading the Learning Revolution . . . . . .30
Leading with Cultural Intelligence . . . . .24
Quick Emotional Intelligence

Activities for Busy Managers . . . . . . . . .26
Successful Business
Process Management . . . . . . . . . . . . . .28
Quick Meeting Openers

for Busy Managers . . . . . . . . . . . . . . . .26
Successful Cold Call Selling . . . . . . . . . .29
Quick Team-Building
Nonprofit Fundraising Solution, The . . . .22
Rainmakers Toolkit, The . . . . . . . . . . . .26
Nonstop Sales Boom . . . . . . . . . . . . . . .29
Raising Capital . . . . . . . . . . . . . . . . . . .22
Successful Virtual Classroom, The . . . . .18

Supercommunicator . . . . . . . . . . . . . . .21
Supply Chain Excellence . . . . . . . . . . . .28
Supply Chain Management
Guide to Business Continuity, A . . . . . .28
Now, Build a Great Business! . . . . . . . .23
Raising Freethinkers . . . . . . . . . . . . . . .27
Operation Excellence . . . . . . . . . . . . . . .20
Supply-Based Advantage, The . . . . . . . .28
Real Estate Investors

Guide to Financing, The . . . . . . . . . . . .28
Survival Guide to Parenting Teens, A . . .27
Real Estate Presentations

That Make Millions . . . . . . . . . . . . . . .28
Talent Leadership . . . . . . . . . . . . . . . . .23
OtherWise . . . . . . . . . . . . . . . . . . . . . .23
Own Your Future . . . . . . . . . . . . . . . . . .21
Surviving the Cancer System . . . . . . . . .23
Leading with Kindness . . . . . . . . . . . . .24
Parenting an Adult with

Disabilities or Special Needs . . . . . . . .27
Real Influence . . . . . . . . . . . . . . . . . . . .21
Targeted . . . . . . . . . . . . . . . . . . . . . . . .17
Lean but Agile . . . . . . . . . . . . . . . . . . . .23
Parenting Beyond Belief . . . . . . . . . . . .27
Reclaiming the Sky . . . . . . . . . . . . . . . .21
Team of Leaders, A . . . . . . . . . . . . . . . .30

Team-Building Tool Kit, The . . . . . . . . . .30
Learning to Succeed . . . . . . . . . . . . . . .30
Parenting with a Story . . . . . . . . . . . . . . .6
Life in Balance, A . . . . . . . . . . . . . . . . .30
People Styles at Work...And Beyond . . . .20
Recruiting, Interviewing, Selecting

& Orienting New Employees . . . . . . . . .23
Little Book of
Leadership Development, The . . . . . . .24
Perfectly Able . . . . . . . . . . . . . . . . . . . .23
Redefining Operational Excellence . . . . .26
Ten Golden Rules of Leadership, The . . . .8
Performance Appraisal Tool Kit, The . . . .23
Reinvention . . . . . . . . . . . . . . . . . . . . . .20
Think Agile . . . . . . . . . . . . . . . . . . . . . . .4
Performance-Based
Project Management . . . . . . . . . . . . . .28
Rescue the Problem Project . . . . . . . . . .28
Think Bigger . . . . . . . . . . . . . . . . . . . . .21
Results Without Authority . . . . . . . . . . .28
This Is How to Get Your Next Job . . . . . .21
Live From Jordan . . . . . . . . . . . . . . . . . .27

Looks . . . . . . . . . . . . . . . . . . . . . . . . . .21
Teenagers 101 . . . . . . . . . . . . . . . . . . . .6
Lost Art of the Great Speech, The . . . . .21
Personality Power . . . . . . . . . . . . . . . . .21
Roadmap to Strategic HR . . . . . . . . . . .23
Make Your Contacts Count . . . . . . . . . . .21
Persuasion IQ . . . . . . . . . . . . . . . . . . . .27
ROI of Human Capital, The . . . . . . . . . .23
Time Management
Persuasive Business Proposals . . . . . . . .21
Sales Scripts That Sell . . . . . . . . . . . . . .29
Time Power . . . . . . . . . . . . . . . . . . . . . .20
Portable Mentor, The . . . . . . . . . . . . . . .21
Sales Success
Trainers Handbook, The . . . . . . . . . . . .30
Power of a Positive Attitude, The . . . . . .20
Scorecard Solution, The . . . . . . . . . . . . .18
Trainers Tool Kit, The . . . . . . . . . . . . . .30
Power of Business
Process Improvement, The . . . . . . . . . .28
Secret Language of Influence, The . . . . .29
Training on Trial . . . . . . . . . . . . . . . . . . .30
Secret Service . . . . . . . . . . . . . . . . . . . .22
Training That Delivers Results . . . . . . . .30
Management
Management 500, The . . . . . . . . . . . . .25
Management Training Tool Kit, The . . . .30
Management? Its Not What You Think! .25
Manager 3.0 . . . . . . . . . . . . . . . . . . . . .25
Positioned . . . . . . . . . . . . . . . . . . . . . . .23
Time Trap, The . . . . . . . . . . . . . . . . . . .20
Managers Guide to Coaching, A . . . . . . .25
Power of Charm, The . . . . . . . . . . . . . . .30
Secret to Peak Productivity, The . . . . . . .20
Trajectory . . . . . . . . . . . . . . . . . . . . . . .21
Managers Guide to HR, The . . . . . . . . .25
Power of Convergence, The . . . . . . . . . .21
Secrets of the Marketing Masters . . . . . .26
Managers Guide to Virtual Teams, A . . . .26
Power of Presence, The . . . . . . . . . . . . .20
Transforming
Performance Measurement . . . . . . . . .23
True Alignment . . . . . . . . . . . . . . . . . . .26
Truth Doesnt Have to Hurt, The . . . . . . . .2
Managing Brand You . . . . . . . . . . . . . . .20
Power of Reputation . . . . . . . . . . . . . . .23
Secrets of Word-of-Mouth
Marketing, The . . . . . . . . . . . . . . . . . .27
Managing Government Employees . . . . .26
Powerful Phrases for

Dealing with Difficult People . . . . . . . .20
Sell Your Business for

an Outrageous Price . . . . . . . . . . . . . . .12

Effective Customer Service . . . . . . . . . .22
Selling Above and Below the Line . . . . .16
Unbeatable Resumes . . . . . . . . . . . . . .21
Selling to Anyone Over the Phone . . . . . .29
Unlimited Sales Success . . . . . . . . . . . .29

Successful Interviews . . . . . . . . . . . . . .21
Seven Secrets for Negotiating

with Government . . . . . . . . . . . . . . . . .23
Web Copy That Sells . . . . . . . . . . . . . . .27
Powerful Proposals . . . . . . . . . . . . . . . .21
Service Failure . . . . . . . . . . . . . . . . . . .22
Managing Knock Your

Managing Your Government Career . . . . .21
Market-Driven Supply Chain, The . . . . . .28
Marketing
Marketing Plan, The . . . . . . . . . . . . . . .26
Practical Drucker, The . . . . . . . . . . . . . .26
Slow Down, Sell Faster! . . . . . . . . . . . . .29
Marketing to Millennials . . . . . . . . . . . .26
Preparing for Leadership . . . . . . . . . . . .24
Small-Business Guide to
Government Contracts, The . . . . . . . . .30
Mastering Import & Export Management .24
Primal Teams . . . . . . . . . . . . . . . . . . . . .2
Maximizing Project Value . . . . . . . . . . . .28
ProActive Sales Management . . . . . . . . .29
Maximum Influence . . . . . . . . . . . . . . .27
ProActive Selling . . . . . . . . . . . . . . . . . .29
Mergers and Acquisitions from A to Z . . .22
Productive Performance Appraisals . . . .26
Million-Dollar Financial Advisor, The . . . .22
Program Management Office

Advantage, The . . . . . . . . . . . . . . . . . .28
Million-Dollar Financial
Services Practice, The . . . . . . . . . . . . .22
More Quick Team-Building

Non-Project Managers . . . . . . . . . . . . .28
Mortgage Confidential . . . . . . . . . . . . . .28

Small Business . . . . . . . . . . . . . . . . . .28
Motivation
Project Management Question

and Answer Book, The . . . . . . . . . . . . .28
Negotiation
Project Management That Works . . . . . .28

Project Management Tool Kit, The . . . . .28
Negotiation at Work . . . . . . . . . . . . . . . .30
Property Management Tool Kit, The . . . .28
Smart Selling on the

Phone and Online . . . . . . . . . . . . . . . .29
Soldier of Finance . . . . . . . . . . . . . . . . .27
Speak to Win . . . . . . . . . . . . . . . . . . . . .21
Standout Business Plan, The . . . . . . . . .30
Star Factor, The . . . . . . . . . . . . . . . . . . .26
Stiletto Network . . . . . . . . . . . . . . . . . .21
Strategic Connections . . . . . . . . . . . . . .15
Strategic Customer Service . . . . . . . . . .22
What Your CEO Needs to Know

About Sales Compensation . . . . . . . . . .29
Who Says Its a Mans World . . . . . . . . .21
Whoever Tells the Best Story Wins . . . . .21
Why Boys Fail . . . . . . . . . . . . . . . . . . . .22
Wiki Management . . . . . . . . . . . . . . . . .26
Winning Factor, The . . . . . . . . . . . . . . .26
Working Longer . . . . . . . . . . . . . . . . . . .30
World Gone Social, A . . . . . . . . . . . . . . .23
Writing Effective
Policies and Procedures . . . . . . . . . . . .23
Your Successful Career
as a Mortgage Broker . . . . . . . . . . . . . .29
Stress-Free Potty Training . . . . . . . . . . .27
Your Successful Real Estate Career . . . .29
Stress-Free Pregnancy Guide, The . . . . .27

Strong Kids, Healthy Kids . . . . . . . . . . .27
New Corporate Facts of Life, The . . . . . .23
Punctuation at Work . . . . . . . . . . . . . . .21
New HR Analytics . . . . . . . . . . . . . . . . .23
Questions That Sell . . . . . . . . . . . . . . . .29
Success Under Stress . . . . . . . . . . . . . .20
New Korea, The . . . . . . . . . . . . . . . . . . .24
Quick Brainstorming Activities

for Busy Managers . . . . . . . . . . . . . . . .26
Successful Acquisition . . . . . . . . . . . . .22
32
Well Said! . . . . . . . . . . . . . . . . . . . . . . .21

What Keeps Leaders Up at Night . . . . . .26
Stress Less. Achieve More. . . . . . . . . . .14
Succeeding in the Project

Management Jungle . . . . . . . . . . . . . . .28
New Managers Tool Kit, The . . . . . . . . .26
Truth . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Campbell, Nancy J. . . . . . . . . . . .23
Filipczak, Bob . . . . . . . . . . . . . .25
Jaffe, Sam . . . . . . . . . . . . . . . . .24
Caroselli, Marlene . . . . . . . . . . . .25
Finlayson, Andrew . . . . . . . . . . .23
Jain, Piyanka . . . . . . . . . . . . . . . .4
Agnew, Tom . . . . . . . . . . . . . . .25
Charney, Cy . . . . . . . . . . . . .21, 30
Fishel, Anne K. . . . . . . . . . . . . . .7
Jamieson, David . . . . . . . . . . . . .23
Ahlstrand, Bruce . . . . . . . . . . . .25
Cherry, Paul . . . . . . . . . . . . . . . .29
Fitz-enz, Jac . . . . . . . . . . . . . . .23
Jamieson, David W. . . . . . . . . . . .25
AUTHOR INDEX
Alleman, Glen B. . . . . . . . . . . . .28
Chorba, Tierah . . . . . . . . . . . . . .29
Fleming, Noah . . . . . . . . . . . . . . .8
Jayaraman, Lakshmi . . . . . . . . . . .4
Allen, Lawrence L. . . . . . . . . . . .24
Christensen, Mary . . . . . . . . . . . .26
Fotopulos, Dawn . . . . . . . . . . . . .12
Jensen, Peter . . . . . . . . . . . . . . .26
Allen, Scott J. . . . . . . . . . . . . . .24
Christensen, Ralph . . . . . . . . . . .23
Fox, Scott . . . . . . . . . . . . . . . . .24
Johnson, Larry . . . . . . . . . . . . . .25
Alphonso, Andre . . . . . . . . . . . . .15
Christensen, Wayne . . . . . . . . . .26
Francis, Colleen . . . . . . . . . . . . .29
Johnson, Lisa . . . . . . . . . . . . . . .26
Alston, Rennie . . . . . . . . . . . . . .24
Christopher, Darlene . . . . . . . . . .18
Frisch, Michael . . . . . . . . . . . . .25
Johnson, Meagan . . . . . . . . . . . .25
Applegate, Jill . . . . . . . . . . . . . .22
Clardy, Alan . . . . . . . . . . . . . . . .30
Fritz, Roger . . . . . . . . . . . . . . . .20
Joseph, Jim . . . . . . . . . . . . . . . .26

Justice, Tom . . . . . . . . . . . . . . . .25
Arden, Ron . . . . . . . . . . . . . . . .30
Cobb, Jeff . . . . . . . . . . . . . . . . .30
Fromm, Jeff . . . . . . . . . . . . . . . .26
Arthur, Diane . . . . . . . . . . . . . . .23
Cohen, William A. . . . . . . . . .20, 26
Galbraith, Jay . . . . . . . . . . . . . . .25
Kaen, Fred R. . . . . . . . . . . . . . . .22
Asherman, Ira G. . . . . . . . . . . . .30
Coine, Ted . . . . . . . . . . . . . . . . .23
Gallagher, Richard S. . . . . . .21, 22
Karinch, Maryann . . . . . . . . . . . .22
Au, Sara . . . . . . . . . . . . . . . . . .27
Coleman, Edward . . . . . . . . . . . .21
Gamble, Michael . . . . . . . . . . . .29
Karsh, Brad . . . . . . . . . . . . . . . .25
Aubuchon, Norbert . . . . . . . . . . .23
Collins, Rod . . . . . . . . . . . . . . . .26
Gamble, Teri . . . . . . . . . . . . . . .29
Katcher, Bruce L. . . . . . . . . . . . .20
Baber, Anne . . . . . . . . . .15, 21, 23
Conway, Kathy . . . . . . . . . . . . . .30
Garton, Christie . . . . . . . . . . . . .26
Kates, Amy . . . . . . . . . . . . . . . .25
Bacon, Terry R. . . . . . . . . . .21, 27
Cook, Thomas A. . . . . . . . . . . . .24
Geltman, Joani . . . . . . . . . . . . . .27
Kay, Andrea . . . . . . . . . . . . . . . .21
Bade, Donna L. . . . . . . . . . . . . .19
Cooper, Scott . . . . . . . . . . . . . . .22
Gloor, Peter . . . . . . . . . . . . . . . .22
Kayser Kirkpatrick, Wendy . . . . . .30
Baker, William F. . . . . . . . . . . . .24
Coughlin, Dan . . . . . . . . . . . . . .25
Goldman, Jeremy . . . . . . . . . . . .26
Kendrick, Tom . . . . . . . . . . .27, 28
Baldoni, John . . . . . . . . . . . . . . .24
Crilly, William M. . . . . . . . . . . . .22
Goldsmith, Marshall . . . . . . . . . .24
Kessler, Paul R. . . . . . . . . . . . . .24
Barner, Robert W. . . . . . . . . . . . .25
Curtin, Steve . . . . . . . . . . . . . . .22
Goodman, John A. . . . . . . . . . . .22
Kiernan, Matthew J. . . . . . . . . . .23
Barretta, Jackie . . . . . . . . . . . . . .2
Daniels, Lawrence J. . . . . . . . . . .30
Gordon, Adam . . . . . . . . . . . . . .23
Kildow, Betty A. . . . . . . . . . .27, 28
Barton Rabe, Cynthia . . . . . . . . .25
Davis, Kevin . . . . . . . . . . . . . . . .29
Gorrell, Paul . . . . . . . . . . . . . . . .25
Kim, Myung Oak . . . . . . . . . . . . .24
Beirne, Mike . . . . . . . . . . . . . . .28
Davis, Sid . . . . . . . . . . . . . . . . .28
Goulston, Mark . . . . . . . . . . . . . .21
King, Dan E. . . . . . . . . . . . . . . .18

King, Emily . . . . . . . . . . . . . . . .23
Belew, Shannon . . . . . . . . . . . . .29
de Jong, Rob-Jan . . . . . . . . . . . . .5
Graber, Jim . . . . . . . . . . . . . . . .23
Belker, Loren B. . . . . . . . . . . . . .25
Dennis, Donna J. . . . . . . . . . . . .24
Grashina, Marina N. . . . . . . . . . .28
Kirkpatrick, James D. . . . . . . . . .30
Bell, Chip R. . . . . . . . . . . . . . . .22
Deurlein, Rebecca . . . . . . . . . . . .6
Grbavac, Richard . . . . . . . . . . . .26
Koletar, Joseph W. . . . . . . . . . . .20
Bender, Mark . . . . . . . . . . . . . . .20
Devor, Jan . . . . . . . . . . . . . . . . .27
Grimme, Don . . . . . . . . . . . . . . .26
Komisarjevsky, Chris . . . . . . . . . .23
Bennett, Scott . . . . . . . . . . . . . .14
DiJulius, John R. . . . . . . . . . . . .22
Grimme, Sheryl . . . . . . . . . . . . .26
Koprince, Steven J. . . . . . . . . . . .30
Bennington, Emily . . . . . . . . . . .21
Dilenschneider, Robert L. . . . . . .26
Grote, Dick . . . . . . . . . . . . . . . .25
Kotler, Philip . . . . . . . . . . . . . . .26
Berges, Steve . . . . . . . . . . . . . . .28
Dinsmore, Paul C. . . . . . . . . .27, 28
Gustavson, Paul . . . . . . . . . . . . .30
Kral, Ronald . . . . . . . . . . . . . . . .22
Berman, Jeff . . . . . . . . . . . . . . .28
Donnolo, Mark . . . . . . . . . . . . . .29
Habib, Mohsin . . . . . . . . . . . . . .28
Krames, Jeffrey A. . . . . . . . . . . . .3
Berman, Paula K. . . . . . . . . . . . .28
Donohoe, Patricia A. . . . . . . . . . .20
Hahn, Fredrick . . . . . . . . . . . . . .27
Kurian, George Thomas . . . . . . . .25
Bernstein, Aimee . . . . . . . . . . . .14
Dowell, William . . . . . . . . . . . . .24
Hall, Kathleen . . . . . . . . . . . . . .30
Kusy, Mitchell . . . . . . . . . . . . . .24
Beshara, Tony . . . . . . . . . . .20, 21
Dowis, Richard . . . . . . . . . . . . . .21
Hampton, John J. . . . . . . . . .19, 22
Lambert, Jonamay . . . . . . . . . . .30
Bidou, Ann . . . . . . . . . . . . . . . .20
Downey, Diane . . . . . . . . . . . . . .25
Hanan, Mack . . . . . . . . . . . . . . .29
Lampel, Joseph . . . . . . . . . . . . .25
Birkel, Damian . . . . . . . . . . . . . .21
Dwyer, Paul . . . . . . . . . . . . . . . .28
Handshaw, Dick . . . . . . . . . . . . .30
Langford, Beverly . . . . . . . . . . . .20
Bleeke, Nancy . . . . . . . . . . . . . .29
Earnest, Peter . . . . . . . . . . . . . .22
Hare, Bill . . . . . . . . . . . . . . . . . .22
Lauchman, Richard . . . . . . . . . .21
Blumenthal, Ira . . . . . . . . . . . . .20
Ebenstein, Donny . . . . . . . . . . . .20
Harrington-Mackin, Deborah . . . .30
Lavigna, Robert J. . . . . . . . . . . . .25
Bolstorff, Peter . . . . . . . . . . . . . .28
Echeverria, Lina M. . . . . . . . . . . .24
Hart, Lois B. . . . . . . . . . . . . . . .30
Learned, Andrea . . . . . . . . . . . . .26
Bolton, Dorothy Grover . . . . . . . .20
Edinger, Scott K. . . . . . . . . . . . .15
Hasse, Jim . . . . . . . . . . . . . . . . .23
Lederman, Michelle Tillis . . . . . .20
Bolton, Robert . . . . . . . . . . . . . .20
Edwards, John . . . . . . . . . . . . . .29
Hayden, C. J. . . . . . . . . . . . . . . .26
Lee, Michael . . . . . . . . . . . . . . .27

Lee, Robert . . . . . . . . . . . . . . . .25
Borchard, David C. . . . . . . . . . . .20
Edwards, Kenneth W. . . . . . . . . .29
Heagney, Joseph . . . . . . . . . . . . .28
Boyan, Lee . . . . . . . . . . . . . . . . .29
Emerson, Brian . . . . . . . . . . . . .25
Hedges, Kristi . . . . . . . . . . . . . .20
Lewis, Keami D. . . . . . . . . . . . . .30
Bradberry, John . . . . . . . . . . . . .30
Ennico, Cliff . . . . . . . . . . . . .13, 24
Hoevemeyer, Victoria A. . . . . . . . .25
Liff, Stewart . . . . . . .21, 25, 26, 30
Branham, Leigh . . . . . . . . . .24, 25
Evans, Vaughan . . . . . . . . . . . . .30
Holland, R. William . . . . . . . . . .20
Lipkin, Nicole . . . . . . . . . . . . . .26
Braun, David . . . . . . . . . . . . . . .22
Evenson, Renee . . . . . . . . . .20, 22
Holtman, Margaret P. . . . . . . . . .24
Livermore, David . . . . . . . . .22, 24
Bright, Deb . . . . . . . . . . . . . . . . .2
Falcone, Paul . . . . . . . . .23, 24, 26
Hoover, John . . . . . . . . . . . . . . .25
Livoti, Carol . . . . . . . . . . . . . . . .27
Brown, Paul B. . . . . . . . . . . . . . .21
Fayer, Michael D. . . . . . . . . . . . .29
Hoque, Faisal . . . . . . . . . . . . . . .21
Loehr, Anne . . . . . . . . . . . . . . . .25
Brynie, Faith Hickman . . . . . . . .29
Feigon, Josiane Chriqui . . . . . . . .29
Horrell, Ed . . . . . . . . . . . . . . . . .22
Lorimer, Sally E. . . . . . . . . . . . . .29
Brynteson, Richard . . . . . . . . . . .30
Ferraro, Jack . . . . . . . . . . . . . . .28
Hunter, Mark . . . . . . . . . . . . . . .29
Luecke, Richard A. . . . . . . . .20, 27
Burrows III, Robert P. . . . . . . . . .28
Fesen, Mark . . . . . . . . . . . . . . . .23
Inghilleri, Leonardo . . . . . . . . . . .22
Luther, William M. . . . . . . . . . . .26
Cabanis-Brewin, Jeannette . . . . .27
Fields, Edward . . . . . . . . . . . . . .22
Jacobelli, Frank . . . . . . . . . . . . .27
Lynn, Adele B. . . . . . . . .20, 25, 26
33

Lytle, Chris . . . . . . . . . . . . . . . .29
Pagnoni, Laurence A. . . . . . . . . .22
Scott, Gini Graham . . . . . . . . . . .30
Vielmetter, Georg . . . . . . . . . . . .24
Mackenzie, Alec . . . . . . . . . . . . .20
Palmer, Kimberly . . . . . . . . . . . .30
Seglin, Jeffrey L. . . . . . . . . . . . .21
Viets, Annie . . . . . . . . . . . . . . . .23
Mackin, Deborah . . . . . . . . . . . .30
Papke, Edgar . . . . . . . . . . . . . . .26
Seidman, Dan . . . . . . . . . . . . . .29
Vincent, Laurence . . . . . . . . . . . .26
Martin, Dick . . . . . . . . . . . . .23, 26
Patterson, James G. . . . . . . . . . .27
Seidman, William . . . . . . . . . . . .26
Vogel, Judy . . . . . . . . . . . . . . . .23
Matias, Linda . . . . . . . . . . . . . . .20
Patterson, Philana . . . . . . . . . . .20
Seifert, Dirk . . . . . . . . . . . . . . . .28
Vogelsang, John . . . . . . . . . . . . .23
Matsumura, Molleen . . . . . . . . . .27
Patzer, Gordon . . . . . . . . . . . . . .21
Sell, Yvonne . . . . . . . . . . . . . . . .24
Waisman, Charlotte S. . . . . . . . . .30
Mattone, John . . . . . . . . . . .23, 24
Paul, Andy . . . . . . . . . . . . . . . . .16
Sharma, Puneet . . . . . . . . . . . . . .4
Walkup, Renee P. . . . . . . . . . . . .29
Mazin, Rebecca . . . . . . . . . . . . .23
Pauwels, Koen . . . . . . . . . . . . . .26
Sheetz-Runkle, Becky . . . . . . . . .30
Wallace, Michael . . . . . . . . . . . .27
McArdle, Geri . . . . . . . . . . . . . . .30
Payant, Richard P. . . . . . . . . . . .27
Sherman, Andrew J. . . . . . . .22, 23
Ward, Dan L. . . . . . . . . . . . . . . .23
McArthur, Sarah . . . . . . . . . . . . .24
Performance Research Associates 22
Short, Kevin . . . . . . . . . . . . . . . .12
Watson, Lynn A. . . . . . . . . . . . . .27
McCarthy, Catherine . . . . . . . . . .24
Perkins, Dennis N.T. . . . . . . .24, 25
Silverman, George . . . . . . . . . . .27
Wauson, Jennifer . . . . . . . . .20, 21
McConnell, John H. . . . . . . . . . .23
Pettingell, Margaret . . . . . . . . . .25
Sinha, Prabhakant . . . . . . . . . . .29
Waymon, Lynne . . . . . . . . . .15, 21
McCormick, Jim . . . . . . . . . . . . .25
Phillips, Joseph . . . . . . . . . . . . .28
Smith, Mike . . . . . . . . . . . . . . . .17
Weasel, Lisa H. . . . . . . . . . . . . .29
McCormick, Neil . . . . . . . . . . . . .23
Pierson Doti, Lynne . . . . . . . . . . .23
Smith, Paul . . . . . . . . . . .6, 21, 23
Webber, Lawrence . . . . . . . . . . .27
McGowan, Dale . . . . . . . . . . . . .27
Pietrucha, Frank J. . . . . . . . . . . .21
Smith, Richard . . . . . . . . . . . . . .29
Weinberg, Mike . . . . . . . . . . . . .29
McIntosh, Perry . . . . . . . . . . . . .20
Pinkett, Randal . . . . . . . . . . . . .20
Snyder, Adam . . . . . . . . . . . . . . .20
Weiss, Donald H. . . . . . . . . . . . .23
McKee, Sandra . . . . . . . . . . . . . .29
Price, Darlene . . . . . . . . . . . . . .21
Sokler, Lynn . . . . . . . . . . . . . . . .29
Whiteman, Lily Madeleine . . . . . .20
McWhorter Sember, Brette . . . . .28
Pugh, David G. . . . . . . . . . . . . . .21
Solomon, Micah . . . . . . . . . . . . .22
Whitmire, Richard . . . . . . . . . . .22
Melnick, Sharon . . . . . . . . . . . . .20
Putzier, John . . . . . . . . . . . . . . .25
Soupios, M. A. . . . . . . . . . . . . . . .8
Wilkinson, Michael . . . . . . . . . . .29
Meola, Debbie . . . . . . . . . . . . . .24
Raia, Kelly . . . . . . . . . . . . . . . . .24
Spitzer, Dean R. . . . . . . . . . . . . .23
Williams, Taffy . . . . . . . . . . . . . . .4
Mersino, Anthony . . . . . . . . . . . .28
Raines, Claire . . . . . . . . . . . . . . .25
Spokus, Diane . . . . . . . . . . . . . .30
Williams, Todd C. . . . . . . . . . . . .28
Metskas, Amanda . . . . . . . . . . . .27
Reaser, Joel . . . . . . . . . . . . . . . .30
Srinivasan, Jayakanth . . . . . . . . .22
Wilson, Jerry S. . . . . . . . . . . . . .20
Metzger, Karen L. . . . . . . . . . . . .25
Reed, David . . . . . . . . . . . . .28, 29
Stanley, Colleen . . . . . . . . . . . . .29
Wilson, Kevin . . . . . . . . . . . .20, 21
Miller, Andrew . . . . . . . . . . . . . .26
Reilly, Edward . . . . . . . . . . . . . .25
Stavinoha, Peter L. . . . . . . . . . . .27
Wingard, Jason . . . . . . . . . . . . . .30
Miller, Brian Cole . . . . . .25, 26, 30
Reinhard, Michael . . . . . . . . . . .28
Steiner, Naomi . . . . . . . . . . . . . .27
Winter, Ruth . . . . . . . . . . . . . . .23
Miller, William Skip . . . . . .16, 29
Remley, Jim . . . . . . . . . . . . . . . .28
Sterns, Harvey . . . . . . . . . . . . . .30
Wiskup, Mark . . . . . . . . . . . . . . .20
Mills, Harry . . . . . . . . . . . . . . . .26
Richman, Larry . . . . . . . . . . . . . .28
Stroman, James . . . . . . . . . . . . .20
Withers, Bill . . . . . . . . . . . . . . . .30
Minahan, Matt . . . . . . . . . . . . . .23
Rivenburgh, Diana . . . . . . . . . . .23
Surdak, Christopher . . . . . . . . . .20
Wolk, Claudine . . . . . . . . . . . . . .27
Mintzberg, Henry . . . . . . . . . . . .25
Robinson, Jeffrey . . . . . . . . . . . .20
Tabuchi, Sensei Grant . . . . . . . . .27
Wright, Vonda . . . . . . . . . . . . . . .23
Mitchell, Garry . . . . . . . . . . . . . .30
Robinson, Jeremy . . . . . . . . . . . .25
Tan, Winston . . . . . . . . . . . . . . .23
Wylde, Jim . . . . . . . . . . . . . . . . .15
Moran, Sheila . . . . . . . . . . . . . . .22
Rocha, Luiz . . . . . . . . . . . . . . . .28
Templin, Courtney . . . . . . . . . . .25
Zemke, Ron . . . . . . . . . . . . .22, 25
Morgan, Peggy Lou . . . . . . . . . . .27
Rogers, Stephen C. . . . . . . . . . . .28
Thomas, Ann . . . . . . . . . . . . . . .22
Zichy, Shoya . . . . . . . . . . . .20, 21
Morris, Rick A. . . . . . . . . . . . . . .28
Roper, Kathy O. . . . . . . . . . . . . .27
Thompson, Mark . . . . . . . . . . . . .23
Zofi, Yael . . . . . . . . . . . . . . . . . .26
Mortensen, Kurt W. . . . . . . . .20, 27
Rose, Jeff . . . . . . . . . . . . . . . . .27
Thomsett, Michael C. . . . . . . . . .28
Zoltners, Andris A. . . . . . . . . . . .29
Mourdoukoutas, Panos . . . . . . . . .8
Rosemarin, Judy . . . . . . . . . . . . .25
Tjahjana, Lia . . . . . . . . . . . . . . .28
Mullen, David J. . . . . . . . . . . . . .22
Rosenbaum, Robert . . . . . . . . . .28
Tobin, Daniel R. . . . . . . . . . . . . .25
Muller, Max . . . . . . . . . . . . .25, 28
Roth, Ken . . . . . . . . . . . . . . . . .28
Toister, Jeff . . . . . . . . . . . . . . . .22
Murphy, Martin . . . . . . . . . . . . . .26
Rothwell, William J. . . . .23, 25, 30
Topchik, Gary S. . . . . . . . . . . . . .25
Murphy, Tom . . . . . . . . . . . . . . .21
Royal, Cathy . . . . . . . . . . . . . . . .23
Topp, Elizabeth . . . . . . . . . . . . .27
Myers, Selma . . . . . . . . . . . . . . .30
Royal, Mark . . . . . . . . . . . . . . . .25
Townsend, Maya . . . . . . . . . . . . .23
Myles, Tamara . . . . . . . . . . . . . .20
Rubin, Stacey H. . . . . . . . . . . . .27
Nagler, JoAnneh . . . . . . . . . . . . .27
Russell, Doug . . . . . . . . . . . . . . .28
Tracy, Brian . . . . . . . . . . . . . . . . . .
. .10, 20, 21, 23, 24, 25, 26, 27, 29, 30
Newell, Michael W. . . . . . . . . . . .28
Ryckman, Pamela . . . . . . . . . . . .21
Tracy, Michael . . . . . . . . . . . . . .29
Newman, David . . . . . . . . . . . . .26
Sachs, Randi T. . . . . . . . . . . . . .26
Tripp, Rob . . . . . . . . . . . . . . . . .23
Nick, Michael J. . . . . . . . . . . . . .29
Sain, Laurie . . . . . . . . . . . . . . . .15
Ullmen, John . . . . . . . . . . . . . . .21
Nickerson, Pat . . . . . . . . . . . . . .20
Salacuse, Jeswald W. . . . . . . . . .23
Upshaw, Lynn B. . . . . . . . . . . . .27
Nie, Winter . . . . . . . . . . . . . . . .24
Salmon, William A. . . . . . . . . . . .26
Valek, Lynne . . . . . . . . . . . . . . . .23
Nightingale, Deborah J. . . . . . . . .22
Sant, Tom . . . . . . . . . . . . . . . . .21
van Rijmenam, Mark . . . . . . . . . .21
Nolan-Brown, Patricia . . . . . . . . .30
Sartain, Libby . . . . . . . . . . . . . .23
Van Rooy, David L. . . . . . . . . . . .21
OMalley, Michael . . . . . . . . . . . .24
Schroeder, Bernhard . . . . . . . . . . .9
VanAuken, Brad . . . . . . . . . . . . .17
Olefson, Shari . . . . . . . . . . . . . .27
Schwartz, Matthew . . . . . . . . . . .29
VanGundy, Arthur B. . . . . . . . . . .25
Orbach, Benjamin . . . . . . . . . . . .27
Schweikart, Larry . . . . . . . . . . . .23
Vassallo, Philip . . . . . . . . . . . . . .21
Page, Susan . . . . . . . . . . . . . . . .28
Scott, David T. . . . . . . . . . . . . . .26
Veloso, Maria . . . . . . . . . . . . . . .27
34
SALES REPRESENTATIVES
UNITED STATES
MIDWEST
Wybel Marketing Group
213 West Main Street
Barrington, IL 60010
Phone: 800-323-5297 or
847-382-0384
800-595-5252 or
Fax:
847-382-0385
e-mail: bookreps@wybel.com
Representing the Midwest:
Terry Wybel, ext. 19
e-mail: wybelt@wybel.com
Ron Prazuch, ext. 15
e-mail: prazur@wybel.com
Bill McGarr
5692 Heathwood Ct
Taylor Mill, KY 41015
859-356-7804
e-mail: wdmcgarr@aol.com
In-House Sales Coordinators:
Sheri Wybel, ext. 10
e-mail: wybels@wybel.com
Laurie Kendziora, ext. 17
e-mail: lauriek@wybel.com
MID-ATLANTIC
Christopher Ward & Company
Chris Ward
Mail/packages via USPostal Svc:
PO Box 482
Burtonsville, MD 20866
Packages via Fed Ex, UPS, etc:
15515 Kruhm Road
Burtonsville, MD 20866
Phone: 860-355-8273
e-mail: cwardandco@gmail.com
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Morrison Sales Group
Don Morrison Amy Willis
Barbara Arendall, Office Mgr.
294 Barons Road
Clemmons, NC 27012
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e-mail: msgbooks@aol.com
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VISIT OUR WEBSITE!
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603-525-3046
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email: tony_nebs@yahoo.com
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PMB #607
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Spring Branch, TX 78070
(UPS, FedEx, etc.)
20540 State Hwy 46W
Suite 115
Spring Branch, TX 78070
Phone: 830-438-8482
Fax:
830-438-8483
e-mail: bmcclung@ix.netcom.com
WEST
Faherty & Associates, Inc.
6665 S.W. Hampton St., #100
Portland, OR 97223
Phone: 503-639-3113 or
800-824-2888
Fax:
503-598-9850 or
800-257-8646
e-mail: faherty@fahertybooks.com
Representing the 13 Western States:
Ken Guerins
Trevin Matlock
Tom Faherty, Jr. Molly Divine
Meredith Baker Richard McNeace
In-house sales coordinators:
Shea Petty
Anna Miller
INTERNATIONAL
ASIA
McGraw-Hill Asian Holdings
(Singapore) Pte.Ltd.
Attn: Angela Chan
60 Tuas Basin Link
Jurong, Singapore 638775
Phone: 65-6863-8206
Fax:
65-6862-3354
e-mail:
angela.chan@mheducation.com
AUSTRALIA &
NEW ZEALAND
McGraw-Hill Book Co.
Australia Pty. Ltd.
Attn: Claire Northrop
The Everglade Building, Level 2
82 Waterloo Road
North Ryde NSW 2113
Australia
Phone: 61 2 9900 1901
Fax:
61 2 9900 1986
e-mail:
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& SOUTH AFRICA
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Attn: James Heath
McGraw-Hill Book Co. Europe
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SL6 2QL, England
Phone: 44-1-628-502544
Fax:
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e-mail:
james.heath@mheducation.com
CANADA
AMACOM SALES OFFICE
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Customer Service & Book Orders
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INDIA
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Attn: Priyanka Goel
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Phone: 91-120-4383400
Fax:
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e-mail:
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www.amacombooks.org
Nancy K. Roberson,
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212-903-8089
Jenny Wesselmann Schwartz

Director, Trade Sales & Marketing
212-903-8448
jwesselm@amanet.org
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and Sales Promotion
212-903-8087
imajuk@amanet.org
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Director, Subsidiary Rights
and International Sales
212-903-8084
tmausser@amanet.org
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Vice President, Marketing
212-903-8103
rcarlough@amanet.org
Special Sales
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35
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AMACOM Books
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Bill to:
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Visit us at:
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New TITLES ( In catalog order, for your convenience )

Order
Number
Title
List
Price
3441-3
Primal Teams
$24.95
3393-5
The Elements of Rsum Style
$9.95
3481-9
The Truth Doesnt Have to Hurt
$17.95
3496-3
Strategic Connections
$21.95
4911-0
Lead with Humility
$14.00
3399-7
The Hidden Leader
$24.95
3430-7
Think Agile
$23.00
3487-1
Amp Up Your Sales
$17.95
4921-9
Behind Every Good Decision
$27.95
3483-3
Selling Above and Below the Line
$18.95
4907-3
Anticipate
$27.95
3499-4
Targeted
$24.95
3357-7
Parenting with a Story
$16.00
3473-4
Brand Aid
$29.95
3465-9
Teenagers 101
$16.00
3492-5
The Scorecard Solution
$29.95
3370-6
Home for Dinner
$16.00
3428-4
The Successful Virtual Classroom
$39.95
3443-7
Evergreen
$26.00
4903-5
The Ten Golden Rules of Leadership
$15.95
Fundamentals of
Enterprise Risk Management
$79.95
3467-3
3478-9
Fail Fast or Win Big
$21.95
3475-8

$9.95
Export/Import Procedures
and Documentation
$85.00
3316-4
4919-6
Sales Success
$9.95
3432-1
Acccounting for the Numberphobic
$19.95
3471-0
Sell Your Business for an

Outrageous Price
$21.95
3360-7
The Crowdfunding Handbook
$19.95
3383-6
Stress Less. Achieve More.
$17.95
Prices higher in Canada.
Quantity
Order
Number
Title
List
Price
Quantity
NOTE: This order form contains ISBN-13 suffixes ONLY. Our ISBN-13 prefix is: 978-0-8144-
Please feel free to photocopy this order sheet.
36

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Amacom Fall-Winter 2014 Catalog of Books

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FALL-WINTER 2014

AMACOM, a division of American Management Association,

Harnessing the Power of Emotions to Fuel Extraordinary Performance

OCTOBER 2014 Management / Teams

Dont run from criticism. Own it!

The Truth Doesnt Have to Hurt

How to Use Criticism to Strengthen Relationships, Improve Performance,

But criticismcrafted carefully and communicated skillfullypromotes trust and

OCTOBER 2014 Business / Communication

Inspiring ideas for a world in need of true leaders.

Lead with Humility

12 Leadership Lessons from Pope Francis

hen Fortune announced its list of the Worlds Greatest

Rumsfeld Way, The Welch Way, Jack Welch and The 4 Es of

National print campaign

SEPTEMBER 2014 Leadership

How Smart Entrepreneurs Adapt in Order to Succeed

unding falls apart. A similar product is unveiled by a more established company. A

NOVEMBER 2014 Entrepreneurship

Use data to make a real difference in your organization.

Behind Every Good Decision

NOVEMBER 2014 Management

of Analytics, Growth Hacking, and User Research at Move Inc.

Youre not leading your organization anywhere . . .

The Art of Leading by Looking Ahead

National print campaign

JANUARY 2015 Business / Leadership

Parenting with a Story

Real-Life Lessons in Character for Parents and Children to Share

NOVEMBER 2014 Parenting

Time for a parent-teacher conference. The topic: teenagers.

NOVEMBER 2014 Parenting

Kids need more than food.

Home for Dinner

Mixing Food, Fun, and Conversation

ports, activities, long hours, and commuteswith so much

National print campaign

Couples Therapy Program at Massachusetts General Hospital and

JANUARY 2015 Parenting

JANUARY 2015 Business / Marketing

Leadership truths that stand the test of time.

The Ten Golden Rules of Leadership

Classical Wisdom for Modern Leaders

NOVEMBER 2014 Leadership

Dont fear failure. Fear the missed opportunity.

Fail Fast or Win Big

ntrepreneurs have long been taught that to be successful,

National print campaign

The longer it takes to launch a company, the more changes

Lavin Entrepreneurship Center at San Diego State University.

FEBRUARY 2015 Entrepreneurshp

POCKET-SIZED, BUT POWERFUL . . .

Creativity & Problem Solving

he crucial element separating an exceptional career from

As one of the worlds premiere success experts, Brian Tracy

ighty percent of all sales are made by just twenty percent

Containing mind-stimulating exercises and down-to-earth

Packed with proven strategies and priceless insights, this

OCTOBER 2014 Business Self-Help HC 41/ 2 x 61/ 2 112 pages

JANUARY 2015 Sales HC 41/ 2 x 61/ 2 112 pages

No German or Russian translation rights. No audio rights.

THE BRIAN TRACY SUCCESS LIBRARY.

BRIAN TRACY (Solana Beach, CA) is the Chairman and CEO of

Accounting for the Numberphobic