Professional Documents
Culture Documents
Area:
Questionnaire No.:
PERSONAL INFORMATION
1. Name: .. 2.
Gender:
Male
Female
3. Postal Address:
..
..
4. Phone /Email id: 5.
Age: ..
6. Marital status: single
joint
extended
8. Select your occupation:
e to i)
none
married
Widowed
Divorced
7. Family type:
Employed
unemployed
Govt. employ
nuclear
self-employed (b)
(e) If studying, in which class do you read: (f) Type of the institute/Uni.:
Government
Private
(g) What is your source of income: .. (h) Total pocket money
received per month: .
(i) Total monthly expenditures: ..............
9. (a) Monthly household income: .. (b) Total Monthly household
expenditures: ..
General information
mobile network
about
Apple
Nokia
Samsung Q mobile
other,
please
specify:
21000-30000
more
..
11. How much are you willing to pay for a mobile phone of your choice?
Less than 5000
than 30000
6000-10000
11000-20000
1-2 year
2-3 year
3-4
more
14. Which mobile network operator do you currently use? (Specified only 2)
Jazz
Ufone
Telenor
Zong
other,
please
specify: ..
15. From which source you came to know about your current operator?
Advertisement
Hoardings
Newspapers
Mouth
publicity
16. Since how long you used the previous services?
Less than 1 month
than 1 year
2-6 months
6-12 months
More
6-12 months
More
2-6 months
18. Have you changed your network since the beginning of your telephone using?
No => please go to question 20
question 19b)
19. (a) if you have changed your operator, which one was your previous operator?
Jazz
Ufone
Telenor
Zong
Other,
please
specify:
please specify:
22. About how much do you spend on using your mobile phone per month?
Less than Rs 100
1000
100 - 200
200 - 300
300 - 500
500 750
More
than
relatives
friends
other,
24. What paid services do you use? (Please tick any that apply)
Data transmission (notebook, PDA etc.)
Games
surfing
Ringtones
Multimedia messages
25. How many number of sim cards for the following networks do you have?
Internet
Jazz
Telenor ..
Ufone ..
Zong .
Warid ..
26. How many number of sim cards of the following networks are registered to your name?
Jazz
Telenor ..
Ufone ..
Zong .
Warid ..
27. How many number of persons in your contact list are using the following networks?
Jazz
Ufone ..
Telenor ..
Zong .
Warid ..
28. To whose name sim cards which you used are registered? [please tick ]
29.
Jazz
Ufone
Telenor
Zong
Warid
myself
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
How many sim cards of each network are used by the following family members?
Jazz
30.
Ufone
Telenor
Zong
Warid
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
According to your knowledge, how many mobile users in the contact list of following persons
are using following networks?
Jazz
31.
Ufone
Telenor
Zong
Warid
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
32.
Whats app
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
How often you are connected using mobile with the following people? [please tick ]
Daily
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
Once a week
Once a
month
On
occasions
33.
Which sim card do you use to call the following persons? [please tick ]
Very often
Jazz
34.
Ufone
Telenor
Zong
Warid
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
When the following members contact with you, which network they frequently use? [please
tick ]
Jazz
35.
Ufone
Telenor
Zong
Warid
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
How often do you use services provided by your operator? [please tick ]
Tick either pre or post
Pre-Paid or
postpaid Data
Packages (call)
Dont
use
Occasiona
lly
Often
frequent
ly
Very
frequent
ly
Daily
data
packages
Weekly
data
packages
Monthly
data
packages
Daily
data
packages
Weekly
data
packages
Monthly
data
packages
Internet packages
Ringtone service
other services
36. How long do you phone the following groups with your mobile per week? [please tick ]
Less than
15 minutes
37.
15 to 30
Minutes
31 to 45
Minutes
46 to 60
Minutes
More than
60 Minutes
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
How often do you text the following people you know per week? (No. Of texts) [please tick ]
Less than
10
11 to 25
26 to 40
41 to 60
More than
60
Father
Mother
Brother1
Brother 2
Sister 1
Sister 2
Husband/wife
First cousin1
First cousin 2
Second
cousin1
Second
cousin2
Close friend
Other
relatives
38.
What is the level of influence following persons have on the mobile network selection? [please
tick
]
No
Influence
Some
Influence
Average
Influence
High
Influence
Father
Mother
Brother1
Brother 2
ForSister
the following
questions 1: strongly Agree, 2: Disagree, 3
1
Neither
disagree
nor agree, 4: Agree, 5: Strongly Agree
Sister
2
1 Overall,
network
Husband/wif quality provided by my mobile service provider is
satisfactory.
e
2 TheFirst
quality
of voice call of my network operator is better than any other
cousin1
mobile
network
First cousin 2 operator.
3 The level of coverage provide by my mobile service provider is
Second
satisfactory.
cousin1
4 For Second
me, call rate is one of the major factor in selecting mobile network.
5 I am
satisfied with cost of calls and texts charged by my mobile service
cousin2
Close friend
Other
relatives
Very high
Influence
provider.
6 The prices of my mobile network are quiet reasonable when compared to
other operators.
7 My mobile network is cheaper because my family and friends are using
the same network.
8 My mobile phone bill is always sufficiently clear, accurate and
acceptable.
9 I would continue to use service of my mobile network even if its prices
increase somewhat.
1 I think higher charges for calls to other networks than for the same
0 network have a very strong impact on consumer choice.
The network performance is important to me for network subscription
choice.
1 I dont have problems in finding information that I need about my service
1 provider.
1 I am aware of the services provided of my mobile service provider.
2
1 I am satisfied with Internet services (face book, WhatsApp etc.) when I
3 use them through my mobile network.
1 For me, special offers provided by my network are good.
4
1 For me, service availability is as important as service quality.
5
1 I have more confidence on the services provided by my network.
6
1 My network keeps me in touch with my family & friends.
7
1 My mobile service provider creates awareness about its services through
8 advertisements.
1 I am satisfied with the attractive promotional services provided by my
9 network.
2 I see frequently the ad campaigns of my mobile network.
0
2 I have chosen this network because this brand is very reliable.
1
2 My network possesses a good brand image.
2
2 I have strong preference with trustworthy brands.
3
2 I say positive things about my mobile network to other people.
4
2 My mobile network would be my first choice, if I have to purchase a new
5 one.
2 I think I did the right decision when I chose my mobile phone service
6 provider.
2 I will be loyal my mobile network.
7
2 The level of influence of peers and community on my use of mobile
8 services as well as choice of mobile service provider is high.
2 The level of influence of media on my use of mobile services as well as
9 choice of mobile service provider is high.
3 I think that subscribers with the largest social networks are also the most
0 socially active.
3 Before choosing network, I look for evaluations of others about networks.
1
3 I choose this network because my closest friend has the same network.
2
3
3
3
4
3
5
3
6
3
7