PROCEDURE FOR FILING COMPLAINT WITH HELP OF ICRPC

1) Send your complaint (there is no format) addressed to us (by post / courier) duly signed stating
facts date wise.
2) Mention the full name and address of the Opposite Party.
3) Your complaint should refer the attached documents where ever required (like bill, agreement,
service report, etc). We will not search your documents and establish reference in complaint.

4) Enclose only the xerox copies of supporting documents. Don't send originals. Don't send
documents by e-mail attachments.

5) Enclose your one year membership subscription of Rs. 225 by draft in favour of "ICRPC" payable
at "Thane". Local Mumbai / Thane cheques also acceptable if drawn on Mumbai / Thane account.

6) Online payment through internet banking is also available, send a request e-mail for procedure.
7) State your name, address, residence. telephone no., profession, and date of birth in a separate sheet
of paper attached with your complaint letter.

8) Mention your e-mail address (this is important). Without it you will not receive the copy of notice.
Send the above through post / courier to:
Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder Road
P.O. Kasarvadavali
Thane (West) 400601

PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:

1) After the receipt of your documents, ICRPC will issue a legal notice (within 10 days) to the accused
giving him a time limit of 7 to 15 days for settling your grievance. Please do not waste our time by
calling us just for checking whether we have received your documents.
2) If you do not hear from us or receive a notice copy within 20 days after you sent documents to us,
write a reminder e-mail.
3) If your grievance is not settled after sending notice, ICRPC shall further help you to file a
consumer complaint in the consumer court. Please remind us by e-mail, for further action after the
expiry of the time given in notice to the Opposite Party.

PROCEDURE IF THE GRIEVANCE IS NOT SETTLED THROUGH NOTICE

1) Ask us for the procedure for filing a case against the company after they do not settle your grievance
through our notice.
2) We charge a very nominal fee for preparing the case papers for you. We suggest that you get the
case papers made through professional and experienced hands as this will reflect your case technically
better and with precision.

3) You will not require a lawyer as we give free guidance to members till the end of their consumer
case. Remember that you can explain you case better than anyone else.

OTHER USEFUL INFORMATION

1) We operate through the internet, e-mail, and cater to the consumers across the world. So, it does
not matter where you are located.
2) Please do not visit us without appointment as we will not meet you. Please do not telephone us
for unnecessary discussions as we are highly busy throughout the day handling 200 to 300 complaints
everyday.
3) For members one legal notice is sent free for the first case.
4) For further cases by same member, a processing fee of Rs. 200 is charged per case during their
membership tenure. One year membership can be renewed anytime by paying Rs. 225.
5) Consumer courts take about 1 to 2 years (or even more at times) to settle the case. The consumer is
expected to attend the court hearings at least 5 times in a year.
6) Please note that ICRPC is a non profit, non-political NGO, not supported financially from
anywhere, therefore we depend on memberships to carry on this fearless social work. We have a
team of dedicated professionals who work honorary for us. So, do not expect miracles from us. If they
happen, thank the super power for that.
We shall do our best to help you settle your grievance. In case you have any query, please contact us
again.
Our contact details:
Website: www.consumergrievance.com
E-mail addresses: (use any one address)
consumerhelp@sify.com
mail@consumergrievance.com
Cell: 9819598004 (Call only if necessary)

General Procedure of Consumer Complaint

1. Send a notice to the Opposite Party giving him time limit to settle your grievance.
2. Prepare the consumer complaint in the required format (as also given in this web-site)
3. Get the complaint affidavit notarized through a notary.
4. Make required number of photocopies after notarizing.
5. Prepare a bank draft from a nationalized bank to pay court fee.
6. Submit the complaint and court fee to the receiving clerk in the consumer court who will give you the
date for admission hearing and complaint reference number number.
7. On admission hearing, you would be informed whether your case is fit for acceptance or not. If
accepted, you will be given the date for next hearing.
8. The court will send your complaint copy to the opposite party seeking reply within 30 days, and
asking him to attend the hearing.
9. The hearings will continue till the matter is decided.
10. The courts final order will be sent to all the parties by registered post.

Please note: It is important to attend the hearings, else the matter may be decided ex-party on the
merits of the case.