Benjamin J.

Mak
18 Tong Watt Road, #02-03 Robertson Edge Singapore 238010 +65 9838 2865 email :
benjaminmak21@gmail.com
Business Management - A risk manager and technologist by training with unique public and private sector background.
Strong communication and interpersonal skills transportable to a financial industry business manager role supporting local
Singapore and US management in business development, operations, documentation, preliminary onboarding,
compliance, and regulatory.

PROFESSIONAL EXPERIENCE
JP MORGAN CHASE & CO SINGAPORE 2012 - Present
Technology Risk and Controls Vice President / Technology Control Officer

Promoted to Vice President February 2015

Provide technology risk guidance and direction across all lines of businesses, and collaborate with regional
technology and risk partners to
ensure consistent and prompt implementation of control initiatives.

Produced and reviewed formal responses to technology related requests from regulators in inspections and audits
within the APAC region.

Stabilized line of business key risk indicators and produced timely executive level reports into the countrys
technology operating committee.
ROYAL BANK OF SCOTLAND GROUP (RBS) SINGAPORE 2010 - 2012
Senior Assurance Analyst

Managed information security/business continuity third party reviews as well as internal assurance reviews on critical
RBS assets.

Conducted on-site third party reviews in line with RBS Group policies and provided specific business function risk
assurance
Senior Information Security Analyst

Implemented key changes and revised incident management reporting mechanism for faster response times and
greater efficiency.

Managed security and risk relative to RBS Group acceptable levels and compliance to regulatory requirements.
AMERICAN TOWER CORPORATION - BOSTON, MA 2006 - 2010
Information Security Manager

Developed and led the companys information security program.

Established a baseline of technology risk areas/vulnerabilities that prioritized remediation and identified future audit
requirements.
Manager of Regional IT Services

Managed a team of regional analysts located throughout the United States who were responsible for providing
advanced IT services and IT operations infrastructure support to over 1,300 users in 22 offices.

In two month posting in companys first Asia office in India, increased systems availability by over 50%, established
an IT budget and
procurement process, set hiring standards, and provided startup and consulting expertise to the Asia management
team.
Senior IS Analyst

Stabilized IT Operations at corporate headquarters and restored confidence and high level service to business
customers.

Served as primary IT resource to executive management on technology issues, procedures, and services.
KERRY-EDWARDS 2004 INC./DEMOCRATIC NATIONAL COMMITTEE, WASHINGTON D.C. 2004
Information Resource Consultant

Point person responsible for managing information technology issues and policy between the Kerry-Edwards
campaign and the DNC.

Increased worker productivity in a fast paced and mobile environment by providing IT operations support to over 400
users at campaign
and DNC headquarters and over 2,000 remote users located throughout the US.
JOHN KERRY FOR PRESIDENT INC., BOSTON, MA 2004
Information Technology Consultant

Technical lead responsible for all IT functions related to the campaigns Democratic National Convention team.

Negotiated a 20% price savings with telecom vendor to provide cost effective voice services to Boston campaign
headquarters.
LEGISLATIVE INFORMATION SERVICES - STATE HOUSE, BOSTON, MA 2001 2004 and 2004 - 2006
Systems Analyst

Responsible for managing key IT Operation functions such as server administration, backups, email, and tested IT
equipment and software
Developed customized constituent information database for legislative offices increased worker productivity by over
25% and greater
accuracy with information retention.

EDUCATION

Bentley University, Waltham, MA

Bachelor of Science Degree, Computer Information Systems (2001)
Honors: Presidents List, Beta Gamma Sigma-National Business Honor Society

PERSONAL

Member, JP Morgan Community Outreach Committee (Singapore)

Singapore Employment Pass (EP) Holder (2010 Present)