Bad, S., & PAvlou, P. A. (2002).

Evidence of The Effect of Trust Buliding Technology in

Electronic Marrket: Price Premiums & Buyer Behavior. MIS Quarterly. 26(3), 243-268.
Barnes, James G. 2003. Rahasia Manajemen Hubungan Pelanggan. Terjemahan
Andreas Winardi. Yogyakarta: Andi.
Bruhen, Manfred, 2003, Relationship Marketing: Management of Customer Relationship,
Prentice Hall, England
Gunawan Sri, Ririn Tri Ratnasari.2006. Patient Intimacy dan Kepuasan sebagai Anteseden
Loyalitas Pasien pada Praktik Dokter Spesialis di Surabaya.Vol.6 No.3. Surabaya
Darsono, L.I. 2010. Hubungan Perceived Service Quality dan Loyalitas: Peran Trust dan
Satisfaction sebagai Mediator. Jurnal Bisnis Perspektif 2(1): 43-57 Available from:
http://jurnal.pdii.lipi.go.id/admin/jurnal/21104357_1979-4932.pdf[Accesed 31 Mei 2012]
Korthius-Smith, Wendy A. Organizational Trust : The Influence Of Contextual Variables,
Disertation, Seattle University, USA : 2002.
Lendra, Andi. 2006. Tingkat Kepercayaan Dalam Hubungan Kemitraan Antara Kontraktor Dan
Subkontraktor di Surabaya.Dimensi Teknik Sipil Vol 8 No 2
Setyorini Dhyah. 2008. Pengaruh Penanganan Keluhan Pelayanan Kesehatan Terhadap
Kepercayaan Pasien di Rumah Sakit Umum Daerah Panembahan Senopati Kabupaten
Bantul.
Morganosky, Michelle A & Brenda J. Crude (2003), Trust, Loyalty, and Food Retailers: The
Consumer Perpective, Working Paper
Tarigan Alamsyah Putra Karya. 2012. Pengaruh Kepercayaan Dan Kebutuhan Masyarakat
Kecamatan Tanjung Pura Terhadap Pemanfaatan RSUD Tanjung Pura. Universitas
Sumatera Utara. Medan
Titisari Nur Wening. 2008. Pelaksanaan Persetujuan Tindakan Medis Dalam Melindungi Pasien
Askeskin Di RSU RA Kartini Kabupaten Jepara.Universitas Diponogoro.Semarang
Bachman, R., Akbar, Z. (2006). Handbook of Trust Research. USA: Edward Elgar Publishing
Inc.
Mcknight, D. H., V. Choudury., & C. J. Kacmar. (2002a). Developing And Validating Trust
Measure for E-Commerce: An Integrative Typology. Informatin System Research. 13(3),
334-59.
Maynard Alan, Karen Bloor. 2003. Trust and Performance Management in The Medical
Marketplace. J O U R N A L O F T H E R O Y A L S O C I E T Y O F M E D I C I N E V
o l u m e 9 6. University of York. UK

Sideshmuhk, Deepak, Singh J. and Berry S. 2002. Customer Trust, Value, and
Loyalty in Relational Excanges. Journal of marketing.
Costabile, M., Raimondo, M.A. & Miceli, G. 2002. A Dynamic Model of
Customer
Loyalty. Proceedings of the 31st Annual Conference of the European
Marketing Academy, 28-31 May, Braga.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. 1995. An Integrative Model Of
Organizational Trust. Academy of Management Review. 20: 709-734.
Robbins, P. Stephen. 2002. Prinsip-prinsipPerilaku Organisasi Edisi Kelima.
Jakarta: Penerbit Erlangga
Goold, Susan D., Fellser, D., Moyer, Cheryl A. 2006. A Measure of Trust in Insurers.HSR: Health
Services Research.41(1):58-78 Available from:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1681531/?tool=pubmed [Accesed 3 Mei
2012]
Tarrant, Carolyn., Dixon-Woods, Mary., Colman, Andrew M. et.al. 2010. Continuity and Trust in
Primary Health Care: A Qualitative Study Informed by Game Theory. Annals Of Famili Medicine.
8(5):440-446. Available from: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2939420/?
tool=pubmed [Accesed 3 Mei 2012]
Thom, D.H., Kravitz, Richard L., Bell, Robert A., et.al. 2002. Patient Trust in Physician: Relationship
to Patient Requests. Family Practice. 19(5):476-483 Available from:
http://fampra.oxfordjournals.org/content/19/5/476.full.pdf+html [Accesed 3 Mei 2012]
Nguyen, Geoffrey C., LaVeist, Thomas A., Harris, Mary L., et.al. 2009. Patient trust-in-physician and
race are predictors of adherence to medical management in inflammatory bowel disease. Inflamm
Bowel Dis.15(8): 12331239. Available from:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2799328/?tool=pubmed [Accesed 3 Mei
2012]
Kayaniyil, S., Gravely-Witte, S., Stewart, D.E., et.al. 2009. Degree and correlates of patient trust in
their cardiologist. J Eval Clin Pract. 15 (4):634-640. Available from:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2972247/?tool=pubmed [Accesed 3 Mei
2012]

Definisi kepercayan bervariasi (Davies), tetapi semua kepercayaan harus mewujudkan harapan
masyarakat. Harapan masyarakat sebagai pasien itu adalah penyedia pelayanan kesehatan harus
menunjukan pengetahuan, ketrampilan dan kompetensi dan harus memperlakukan pasien dengan
kebaikan, keadalian dan integritas. Kepercayaan didasari demi kepentingan pasien.