Professional Documents
Culture Documents
Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
ISAGO
Introduction
16-March-2010
IATA Montreal
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IATA Montreal
16-March-2010
Ground damage
Direct costs
Damage to Aircraft:
4 Billion US $ a Year
Indirect costs
Measured in multiples
Personnel injuries / deaths
Loss of revenues and crew costs
Hotel, meals, re-protection of affected and
delayed passengers
Airline reputation
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Current situation
With ISAGO
Redundant audits
ISAGO
System
-Audit sharing
IATA Montreal
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Regulatory Oversight
Minimal direct regulatory oversight over Ground Service Providers (GSPs) in:
Selection and Licensing
Systems Implementation
Training & Development
Auditing, Reporting & Compliance
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ISAGO Model
IATA Montreal
Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
16-March-2010
ISAGO Audits
Two-level audits
Corporate Audits
Corporate
Station Audits
Stations
IATA Montreal
16-March-2010
ISAGO Audits
Corporate and Station audits
Corporate Audits
Station Audits
IATA Montreal
2 days
10
3 days
16-March-2010
GSP Registration
Audit Sharing
Upon completion of the Corporate Audit and one Station Audit (i.e. all findings
closed), the GSP is placed on the ISAGO Registry
GSP and Airlines consult the ISAGO Registry and, upon request and in line with
agreed protocol, IATA
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ISAGO Registry
ISAGO Registry page on http://www.iata.org/isago
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
ISAGO
Documentation
System
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14
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ORM
Section 2
LOD
Load Control
Section 3
PAX
Passenger Handling
Section 4
BAG
Baggage Handling
Section 5
HDL
Section 6
AGM
Section 7
CGM
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IATA Montreal
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
16-March-2010
ISAGO
Common elements
Safety and security of flight operations
ISAGO includes safety of ground ops personnel
Audit based on internationally recognized operational standards and recommended practices
Highly trained and experienced auditors conduct audits
Audit sharing
A system of registration
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Ground Ops
Ground Ops
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
ISAGO
Benefits
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and injuries
Cost savings:
stations)
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Country
National Aviation
Authority
Country
National Aviation
Authority
Austria
DGCA
Jordan
CARC
Belgium
CAA
Lebanon
DGCA
Canada
TC
10
Macau
CAA
Chile
DGAC
11
Netherlands
IVW
Ethiopia
CAA
12
Nigeria
NCAA
France
DGAC
13
Russia
MAK
Hong Kong
CAD
14
UK
CAA
15
USA
FAA
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Airport Authorities
List of supportive Airports as of February 2010
Region
North
America
Latin America
& The
Caribbean
Africa
Country
Airport Authority
Region
Country
Airport Authority
Netherlands
Amsterdam Schiphol
Airport
Italy
Australia
Adelaide Airport
Eldorado International
Airport
Australia
Melbourne Airport
Australia
Perth Airport
Australia
Australian Airport
Association
USA
Seattle-Tacoma
International Airport
Canada
Aroports de Montral
(ADM)
Canada
Colombia
Europe
Asia Pacific
Ecuador
TAGSA Aeropuerto de
Guayaquil
El Salvador
Rep of Maldives
Honduras
InterAirports S.A
China
Chengdu Shuangliu
Jamaica
China
Peru
South Africa
Hong Kong
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North Asia
16-March-2010
Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
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Airline EU
Airline US
Airline MENA
ISAGO Audit
Pool
GSP in EU
GSP in ASPAC
IATA Montreal
- Audit allocations
GSP in NAM
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North America
-Air Canada
-Air Transat
-Continental
-Delta
-United
Latin America
& The Caribbean
-COPA
-LAN
-Mexicana
-TACA
IATA Montreal
Europe
-Adria
-Air France
-Alitalia
-Austrian
-BA
-BMI
-Brussels
Airlines
Middle East /
North Africa
Africa
-CSA
-KLM
-LOT
-Lufthansa
-Malev
-TAP
-TAROM
-Aeroflot
-Egyptair
-Iran Air
-Libyan Airlines
-Royal Air Maroc
-Royal Jordanian
-Saudi Arabian
-Yemenia
-Air Namibia
-Air Zimbabwe
-Comair
-Ethiopian
-Kenya Airways
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Russia / CIS
China /
North Asia
-Cathay Pacific
-China Eastern
-Air India
-Korean Air
Asia Pacific
16-March-2010
Interested airlines:
Air Europa
Air Mauritius
ANA
Atlas Air
Blue1
Blue Wings AG
Bmi
China Airlines
China Southern
Continental Airlines
Cyprus Airways
DHL
Emirates
Estonian Air
Finnair
Gulf Air
Iberia
JAL
Jet Airways
Kuwait Airways
Aeromexico
Avianca
Etihad Airways
Qantas
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Malaysia Airlines
MEA
NWA
Olympic Airlines
Regional
Qatar Airways
Safair
SAS Scandinavian Airlines
SATA
Singapore Airlines
Srilankan Airlines
Swiss International Air Lines
Syrianair
TAM
Thai Airways
TNT
US Airways
Virgin Atlantic
16-March-2010
Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
ISAGO Training
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ISAGO Training
ISAGO Auditor Training Course
Developed and delivered by the IATA Training & Development Institute (ITDI)
Designed for Pool Airline Auditors
Every candidate for ISAGO Auditor is required to complete the Training
Course contents
Training schedule
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[]
Consult the entire calendar at: www.iata.org/training
16-March-2010
ISAGO Training
ISAGO Training for Ground Service Providers (GSPs)
Developed and delivered by the IATA Training & Development Institute (ITDI)
Designed for Ground Handlers to assist in the preparation for an ISAGO Audit
Course contents
Training schedule
[]
Consult the entire calendar at: www.iata.org/training
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
ISAGO
Program Status
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IATA Montreal
Africa 10 %
Asia Pacific 13 %
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ISAGO Registry
Update as of 16th March 2010
31 Providers on the ISAGO Registry, operating at 34 locations :
AGA, AMM, AMS, BEY, BOG, CAI, CMB, CMN, COR, DXB, EBB, FRA, GDN, HAN, HKG, HRG, ICN, JED, KUN, KWI, LIS,
MBA, MIA, NBO, OPO, PRG, RAK, RUH, SGN, SIN, SSH, SVO, VNO
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Airlines Priorities
Aim is to have a maximum of 5 ISAGO Audits per Pool airline
Audit Teams
Participating Airlines
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
ISAGO Costs
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Audit Costs
Corporate Audit
Corporate audits are conducted by independent Audit Organizations (AOs)
accredited by IATA;
In some
cases, a corporate audit might be also required at the Regional and/or Country
offices.
Corporate Audit
Headquarters/Regional/
Country
IATA Montreal
Cycle
Amount (US $)
2 years
5 000 $ +
travel/hotac
expenses
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Waived in
2009
16-March-2010
Audit Costs
Corporate Audit
For 2010, IATA will continue to finance a limited
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Audit Costs
Station Audit
Auditing Airlines cover their own costs inherent to station audits (at airports), including auditors
Station Audit
Cycle
Amount (US $)
Audit at Airport
2 years
0$
(existing
resources)
1 year
250 $
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Waived
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
IATA Montreal
ISAGO Insurance
Program
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Lower premiums
Better coverage
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IATA Montreal
Elizabeth Holton
Consultant,
Risk Management & Insurance
IATA
Tel: +44-77-9877-1720
E-mail: E.holton@btinternet.com
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IATA Ground
Operations Manual
(IGOM)
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
16-March-2010
Manual (GOM)
For the same type of aircraft, each individual airline approach can
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IATA AHM
other IATA Publications (e.g. DGR, LAR, PCR)
Company manuals (e.g. Airline and GSP)
Manufacturers manuals
Provisional Timescale:
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Introduction
ISAGO Model
ISAGO Documentation System
IOSA & ISAGO
ISAGO Benefits
ISAGO Audit Pool
ISAGO Training
Program Status
ISAGO Costs
ISAGO Insurance Program
IGOM
How to schedule an ISAGO Audit
Conclusion
How to schedule
an ISAGO audit
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Conclusion
IATA Safety Audit for Ground Operations (ISAGO)
ISAGO will establish a worldwide benchmark and standard for ground operations.
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ISAGO
IATA Safety Audit for Ground Operations
>> www.iata.org/isago
>> isago@iata.org
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