Sean T.

Lane
Salem, MA 01970
seantlane@gmail.com
617-817-2069
I have over 19 years of professional Information Technology management experience, and am a hands-on
leader, skilled at many things, including project management, team building, motivation, planning and training.
I am performance and service driven with a record of successfully managing teams in a fast paced, technical
environment.

SKILLS

Project management, including multiple large scale projects

Contract negotiations for spend in excess of $750,000
Technology integration of corporate acquisitions
Workflow and services centralization and simplification
Managed technological coordination of customer events
Managed large scale office relocations
Responsible for a budget of $2.5 million, including budget mapping and planning, operational and capital
budget management
Purchasing planning and procurement, asset management
Vendor relationship management
Excellent technical troubleshooting skills
Outstanding written and oral communication skills as well as well-developed presentation skills
Core competencies include leadership, customer service, performance management, process
management and improvement, data analysis, problem solving, business focus, and technical aptitude
Mac OS X 10.8/9/10, Windows 7, Windows 8, Office 2003, 2007, 2010, 2013, Visio, Project, Outlook
VoIP Phones systems.
Knowledge of Active Directory, Exchange and networking (TCP/IP, domains,).
Cisco networking
Videoconferencing systems (evaluation, purchase, installation, support)
Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines.

EMPLOYMENT
Information Technology Site Manager

November 2010 September 2014

GT Advanced Technologies
Company; 500-1000 employees; Manufacturing

IT Site manager for two GTAT offices: Salem, MA and Danvers, MA.
Managed the complete IT infrastructure installation and ongoing support for two manufacturing plants,
including manufacturing floors, multiple buildings, multiple locations.
Managed vendors bid through project completion. Accepting bids, selecting and hiring vendors, managing
vendors from start to finish during construction and installation.
Managed daily network management and administration, end user support and maintenance daily for all
network, server, desktop, file and print services, VM, telecommunications, security (both electronic and
physical,) switches, monitoring, wireless/wired, VPN, and vendors.
Automated or created and implemented many successful solutions to streamline workflows reducing man
hours and operational inefficiencies.
Multiple integration projects, ERP solutions, including SAP, as well as Exchange, VM, and much more

Information Technology Operations Manager

Cengage Learning/Thomson Learning/Course Technology
Company; 5000-10000 employees; Publishing industry

March 2001 April 2010

Supervise daily I.T. operations for a facility of over 500 employees across four offices. Responsible for
management of desktop, network, file and print services, and infrastructure for multiple facilities. Manage a
technical team up to 11 employees including: Senior Administrators, Project Managers, Desktop Technicians and
Managers.
Significant accomplishments:
Managed 7 corporate acquisition integrations, 2 mergers with all work completed off hours to ensure
least impact on stakeholders
Managed the relocation and merger of three companies into new office, totaling over 750 employees
from four locations
Technology event management Annual events where product is demonstrated for up to 1,000
customers, utilizing up to 240 computers:
o Build, configure, ship, setup/breakdown, onsite management and support
o Design and implementation of on location network
o Negotiate contracts for licensing, rental agreement, onsite I.T. services, Internet and power
services
Implementation of asset tracking and asset management using ITIL best practices
Implemented Lunch and Learn training program for employees, reducing the overall support center call
volume by 10% in the first 6 months
Supervised purchase, implementation, and daily management of Virtual Machine using VMWare,
streamlining timely delivery of services, reducing maintenance costs, improving backup and restore
efficiencies
File system upgrades, most recently to EMC NAS storage
Microsoft SharePoint project management and solution design, development, and implementation
Managed installation of Internet circuit and redundant circuit designed for 100% uptime/availability
Authored and implemented disaster recovery plan to include the complete restoration of network stored
data within 48 hours
Software implementations, upgrades and conversions including company-wide financial software solution
JD Edwards, Lotus Notes to Microsoft Exchange conversion, and many more
Centralized numerous IT services for cost savings, including Service Desk, Purchasing, machine
configuration and more

Technology Services Manager

August 1999 January 2001

Pegasystems

Public Company; 500 1000 employees; Software Development/CRM

Supervised a team of five. Responsibilities included: procurement, configuration, support, maintenance, tracking
and training for all desktop/laptop systems, software, printers and other peripherals. Implemented measurable
workflows and procedures to ensure a uniform support practice was followed while keeping within departmental
budget.
Successfully executed hiring mandate within three months of hire date:
Build a Technical Support Department, including hiring and training, to provide network, desktop, and
remote access support for internal customers
Provide continuous, measurable statistics and cost analysis to management
Implement hardware and software standards

Computer Help Desk Manager

April 1995 August 1999

Massachusetts General Hospital/Partners Healthcare

Public Company; 5000 10000 employees; Healthcare

Supervised a team of 15. Responsibilities included: project management, software integration, workflow creation
and implementation, staffing, scheduling, training for a 24/7/365 computer support operation. Managed
departmental 24 hour on-call responsibilities.
Significant accomplishments:
Supported all hospital computer functions, including critical care areas, operating rooms, emergency
rooms and surgical units
Created Help Desk Web Site that facilitated troubleshooting, FAQs, purchasing, improved communication
and reduction of Call Center call volume by over 20% within the first year

Improved call volume per representative, reduced abandoned calls by providing multiple support tools
including a knowledgebase, web site, online chat and better use of public folders
Managed the integration of Mass General Hospital, Dana Farber Institute, and Brigham and Womens, as
well as three smaller area hospitals Help Desk functions into one cohesive unit with 100% support
availability
o Responsibilities included:
Physical space layout
Implementation of Call Center phone system
Design, configuration and implementation of Call Center software solution
Maintained 100% uptime while facilitating the permanent relocation of each support
center

Additional Education and Certifications:

ITIL
ICDN1 - Cisco
Network +
Network Security +
Project Management
Microsoft Exchange Administration
SAP - Various
Numerous GEAR/ElementK Certifications including:
o Management
o Leadership
o Customer Service
o Contract Negotiations
Multiple outstanding references available upon request