Rachna Singh

Bangalore, Karnataka - 560034 | 988.099.6539

rachnas.singhs@yahoo.com |

Career Profile
Senior Project Manager with a diverse track record of over 13 years of hands on experience in managing Complex IT
projects, Large Scale projects on time and within budget. Experienced in Project / Program, Service and Operations
Management, Customer / Client Satisfaction and Team Management. Collaboratively manages global team resources to
deliver project / program objectives.
Able to mitigate and resolve issues, establish project momentum throughout all stakeholder including end users,
technicians, engineers, subject matter experts as well as management in both business and / or operations. Strong
interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholder.
Excellent relationship management skills with the ability to relate to people at any level of business and management with
global experience in the IT industry. Skilled at handling multiple tasks and projects / programs simultaneously.
Relies on extensive legacy technical background to quickly assimilate new information technologies within project
scope, and organizational culture to build rapport needed to deliver successfully on projects / programs.

Core Competencies
PMBOK Project Management Methodology
IT Infrastructure Installation and Upgrade
Project Requirements Gathering
Program Management
Matrix Environment Resource Management
Clear Communications and Reporting
Strategic Project to Business Alignment

IT Project Management
Legacy IT Infrastructure Decommissioning
Large Application User Migration
Project Scope-Approach Consensus Building
Global Team / Virtual Team Coordination
Microsoft Office Suite
IT Procedure / IT Process Improvement

Specialities
Strategic Planning Global Integration Projects Collaborative Management Virtual / Remote Project Teams CrossFunctional Teams Process Design/Redesign Risk and Change Management IS and IT Infrastructure Build-out Data
Center Move / Consolidation and Infrastructure Upgrade / Optimization End User Testing and Migrations Network
Provisioning and Operations

Selected Achievements
Successfully completed project that had fallen apart- Complex project was in a schedule overrun. Due to improper
planning and execution the project faced failure twice. I rewrote the complete project plan and performed risk
assessments with mitigations. Secured client acceptance to certain risks that did not come under the purview of being
mitigated. Successfully completed the year project in 3 months duration achieving the client confidence back.
Successful migration to new technology- I convinced the client to move to the new technology in order to get a better
performance of the infrastructure. Implemented the solution with the client team in 6 months duration with client
satisfaction.
Cost Reduction of 100K- Every year the projects are reviewed with the concern of reducing the cost. For the project I
handled; I analyzed the overall infrastructure setup and implemented cost reduction and got 100K for the client in just one
year of the project go-live.
Successfully setup processes for service desk- It was a new contract to the company, which involved the setup of a
service desk. I documented the processes and procedures for each team involved in the service management. This also
helped the client have satisfied customers hence awarding us an extension of the contract for the next 3 years.
Technical Paper for PMI Conference 2012- I was successful in being one among the authors whose technical paper
was selected and published for the PMI Conference 2012.

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Training session for PMP aspirants- I have successfully completed a session on Risk Management for the PMP
aspirants at the IBM.
Volunteered for PMI Conference 2013- I was an active volunteer in the National PMI Conference 2013 held at New
Delhi, India and National PMI Conference 2014 held at Hyderabad, India. I reviewed technical papers for these
conferences.

Responsibilities Handled
Responsible for requirements gathering and high-level scoping of project
Conducting Project Definition Workshops with all the stakeholders and produce the written report.
Responsible for requisition for resources with right skill set for the project
Responsible for estimating, planning and scheduling the project
Responsible for submitting a clear statement of work along with project plan including cost and schedule
estimates for approval from customer
Monitoring and tracking project schedule and budget
Updating project schedules and budgets
Responsible for managing stakeholders and updating them on project progress

Working with different geography teams to deliver the solutions to the different customers.
Facilitating the delivery of the Solution Maturing phase of the project by managing the development and approval
of Server Solutions Organisation detailed/matured Technical Solution
Developing detailed implementation plans using MS Project to enable delivery of the Technical Solution Document
Manages the integration of multiple projects/programs, provides data, analysis and reporting to internal
stakeholders and various levels of PMO management.
Responsible for remote coordination of infrastructure implementation/integration
Estimating initial project cost and timing with the help of project team members of different Geography's or
customers as desired.

Engaging and managing technical resources to deliver the project plan

Acquiring budget approval to all Project Costs - hardware and software spend, resource costs, floor space,
licences etc.
Creating necessary documents with attention to quality and adhere to the account specific process requirements
Delivering the project plan to scope, timescales and budget by tracking all activities against plan and all actual
costs against budget.
Identifying and managing cost, schedule or scope changes to the projects.
Following account specific project change review process and submitted Project change requests
Agreeing deliverables/milestones and reporting project progress to the account specific management in place on
the particular project.

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Chairing regular Technical Project Review Meetings, Customer facing Meetings (if required), attending review
meetings and producing all documentation and minutes as appropriate.
Managing risks and issues impacting project deliverables
Maintaining all required documentation in a central repository
Escalating relevant issues and risks in accordance to the Project Issue and Risk Management Procedure and the
account specific Process.
Managing all changes in accordance to the Change Management Process so preventing the implementation of
unauthorized changes and cost exposures.
Acting as primary interface to the customer, other vendors and all organization and alliance personnel associated
with the project

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Professional Experience Details

Wipro Technologies Ltd.
Infrastructure Project Manager.. .... .... .... ...February 2014 to date

IBM India Pvt. Ltd.

Infrastructure Project Manager........................................... January 2012 to February 2014

Accenture Services Pvt. Ltd.

IT Project Service Manager...........................................................................................................June 2007 to February 2011

Capgemini Consulting Pvt. Ltd.

Service Desk and Incident Manager..............................................................................................December 2005 to May 2007

Mphasis BFL Limited

Software Engineer...................................................................................................................... February 2005 to December 2005

Cli3l e-Services Ltd.

Technical Support........................................................................................................... April 2004 to February 2005
e-Bhumi Informatics Pvt. Ltd.
Software Developer and Test Engineer.............................................................................January 2001 to March 2004

Education
Bachelor of Engineering (Computer Science)
Completed PgMP training

Professional Certifications

PMP
PMI-RMP
ITIL V2 and V3 Foundations

Six Sigma Green Belt

Microsoft MCITP and MCTS

Prince2 Foundation
CloudU Certification

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