Navigation

Check-in and UK and Ireland

arrivals (rst oor)

International departure lounge 2

Arrivals (ground oor)

Onward travel Arrivals

(ground oor)

www.heathrow.com

Version 5.0 Heathrow T1 2/11 2011 BAA Airports Limited. Published: February 2011.

Terminal 1

Shopping


Check-in and UK and Ireland arrivals (rst oor)

Boots

13

Rolling Luggage

18

WHSmith

17

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Services
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Irish baggage reclaim

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(before departures)
2

Access to
check-in

21
23

22

Zone B
3
4

Access to
check-in

Up to
Star Alliance,
BMI and South African
Airways arrivals
lounge

Departures

7
8

Zone C

Security

13

14

9
10

19

Lufthansa

24

Travelex bureau de change

15

United Airlines

US Airways

10

VAT returns

14

AMT Coffee

Costa Coffee (Mezzanine level)

22

Caf Rouge (Mezzanine level)

20

23

Caff Italia (Mezzanine level)

21

Skylark J D Wetherspoon
(Mezzanine level)

Accessible toilet

Check-in

Restaurant/Caf/Pub

Airline lounge

Internet facility

Security

Babycare

Lift and stair

access to other oors

Ticket sales

Bureau de change

Meeting point

Toilet women

Cash machines

Postbox

Public areas

Toilet men

Passenger areas

17
18

Zone E
Entrance

Special assistance point

Boingo Wi-Fi is present throughout the terminal

16
15

16

Depart
partures

Zone D

Entrance

Internet (Mezzanine level)

Baggage reclaim

Zone A

Entrance

BMI customer services

Outsize baggage

Food and drink

21

Up to
lounges

Asiana Airlines

Meeting point

20

19

UK baggage reclaim

Help point

6gg^kVah

Mezzanine Level
UK baggage arrivals

American Express bureau

de change

Zone F

Zone J
Zone G

Entrance

Zone H
15

Navigation
24

Check-in and UK and Ireland

arrivals (rst oor)

Zone K
Entrance

International departure lounge 2

Arrivals (ground oor)

Onward travel Arrivals

(ground oor)

www.heathrow.com

Version 5.0 Heathrow T1 2/11 2011 BAA Airports Limited. Published: February 2011.

Terminal 1

Shopping


International departure lounge

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UK and Ireland departure gates 4-12, 60-90,

(BMI lounge, gate 2 & 5 international
departures), BMI domestic lounge,
Costa Coffee, WHSmith,
Wetherspoons and internet

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3
8

9
10

11

18

12
13
14
20

15
16

22
23

28

24

21

25

17

33
39

69

68

36

42

Mulberry

23

Burberry

67

Omega

55

Caviar House & Prunier

21

Pen Shop

44

Chocolate Box

22

Rolling Luggage

16

Clarks

57

Sunglass Hut

63

Cocoon from
World Duty Free

36

Swarovski

56

26

68

Collection

Ted Baker
The Perfume Gallery

48

Thomas Pink

37

Tie Rack

15

10

Dixons Travel

35

Fat Face

12

French Connection

13

Glorious Britain

34

Hamleys

58

Harrods

38

HMV

Hugo Boss

64

Longchamp

66

25

Timberland

11

Tumi Luggage

52
24

Watches of Switzerland
WHSmith

27

WHSmiths Books

51
69

World Duty Free

30

World of Whiskies

62

46

65
64

47
63

62

58

48

46

Spit n Polish
Shoeshine Company

49

50

Star Alliance CIP lounge

Travelex bureau de
change and ATM

Iris sign up ofce

28

VAT returns

Servisair CIP lounge

60

Zurich HelpPoint

Shop and Collect

47

18

20

42

53
5
29
43

50
61
50

57 56
55

41

61

Internet

44

59

51

Passengers with
reduced mobility (PRM)

52
54

53

14

Boots

Check-in ticket desks

(ight connections)

38

43

49

Entrance from
Zone K

Gates 16-22

37

67
60

Check-in and UK and Ireland

arrivals (rst oor)

LK Bennett

American Express bureau

de change

35

41
30

34

66

Navigation

Links of London

54

Services
31
30

29

65

Barbour

32

26
27

Entrance from
check-in

Bally

Gates 36-56
Internet and
Costa Coffee,
AMT Coffee
for gate 47-49,
WHSmith and
Costa Coffee
for gate 45-48

Food and drink

Bridge Bar and Eating House

59

Giraffe

Caff Nero

Caviar House and

Prunier Seafood Bar

Harlequin Ale House

and Eatery

17
31

39

Pret A Manger

33

Est

32

The Tin Goose Pub

and Eating House

Accessible toilet

Internet facility

Security

Baby care

Lift

Toilet men

International departure lounge 2

Bureau de change

Postbox

Toilet women

Arrivals (ground oor)

Cash machines

Restaurant/Caf/Pub

Public areas

Onward travel Arrivals

(ground oor)

Information

Seating

Passenger areas

Pharmacy
Boingo Wi-Fi is present throughout the terminal

www.heathrow.com

Version 5.0 Heathrow T1 2/11 2011 BAA Airports Limited. Published: February 2011.

Terminal 1

Shopping


Arrivals (ground oor)

WHSmith

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To Heathrow Express
and Connect trains to
central London and
Terminals 4 and 5

To the Underground
and walkway to
Terminal 3

American Express

19

Excess Baggage/left luggage

Avis car hire

11

Heathrow Express tickets

British Hotel Reservation Centre

(BHRC) and Shop and Collect

Help point

18

Bus info

Hertz car hire

10

Customs ofce

Internet

16

23

Dot 2 Dot

National car hire

Enterprise car hire

STAR baggage enquiries

22

Europcar car hire

Travelex bureau
de change

14

6gg^kVah

12

20

Food and drink

4
7 8
9

World Duty Free

Services

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Up to Star Alliance,
BMI and South African
Airways arrivals lounge

13

5
13

10 11

Costa Coffee

12 3
14
14
23
16

Bus stop 5

15
19 20

Bus stops 1-4

Car park
Taxis

18

22

15

Accessible toilet

Information

Taxi

Baby care

Lift

Telephone

Baggage enquiries

Meeting point

Ticket sales

Baggage reclaim

Postbox

Toilet men

Bureau de change

Restaurant/Caf/Pub

Toilet women

Car hire

Seating

Public areas

Cash machines

Security

Passenger areas

Boingo Wi-Fi Wi-Fi is present throughout the terminal

Navigation
Check-in and UK and Ireland
arrivals (rst oor)

International departure lounge 2

Arrivals (ground oor)

Onward travel Arrivals

(ground oor)

www.heathrow.com

Version 5.0 Heathrow T1 2/11 2011 BAA Airports Limited. Published: February 2011.

Terminal 1

Bus and coach stop allocation



Onward travel Arrivals (ground oor)

Business parking
Terminals 1 & 3

Park 1
follow signs to Departures

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Long stay parking

Terminals 1 & 3
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Help Bus

Group Travel pick-up

Hotel Hoppa

Car Rental (on airport):

Avis Budget,
Europcar/National/Alamo,
Enterprise, Hertz

Car Rental (off airport):

Dollar Thrifty, Sixt

Off airport Parking companies:

Courtlands, Purple Parking,
Quality Airport Parking,
Reeds, UB8/Happydays

Taxi Rank (2nd lane)

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6gg^kVah

Directions from UK, Ireland

and Channel Islands arrivals
(upper floor)

UK baggage
reclaim

Accessible toilet

Information

Toilet men

Babycare

Lift

Toilet women

Baggage reclaim

Telephone

Public areas

Bus station

Underground

Passenger areas

Boingo Wi-Fi is present throughout the terminal

Stairs, lifts or
escalators to
coach stops
(lower floor)
7

Zone C

9
10

Stairs, lifts or escalators

from UK, Ireland and
E t Channel Islands arrivals

Car hire

WHSmith

Exit from baggage

reclaim hall

Travelex

Seating
Internet
Costa
Coffee

Main doors

Taxi

Navigation
Check-in and UK and Ireland
arrivals (rst oor)

Taxi

Baggage
reclaim hall

3
4

International departure lounge 2

Arrivals (ground oor)

Onward travel Arrivals

(ground oor)

www.heathrow.com

Chalshot
Road
Chalshot
Road

Version 5.0 Heathrow T1 2/11 2011 BAA Airports Limited. Published: February 2011.