CUSTOMER SATISFACTION QUESTIONNAIRE

Silakan menjawab dengan memberikan tanda centang atau lingkaran berdasarkan pendapat Anda:
1. Apa pekerjaan Anda?
a. Pelajar/Mahasiswa
b. Pegawai Negeri
c. Pegawai Swasta
d. Wiraswasta
e. Lain-lain
2. Berapa umur Anda?
a. 7-17
b. 18-28
c. 29-39
d. 40-50
e. 50+
3. Berapa lama Anda telah belanja di Rizky Mart?
a. Baru baru saja
b. Beberapa bulan ini
c. Di atas 1 tahun
d. Sudah lama
4. Seberapa sering Anda dalam sebulan belanja di Rizky Mart?
a. 1-2
b. 3-5
c. 6-10
d. 10+

5. Produk seperti apa yang sering Anda beli di Rizky Mart?

a. Makanan
e. Kosmetik
b. Minuman
f. Lain-lain
c. Alat rumah tangga
d. Obat
6. Seberapa banyak Anda sering belanja (Rp)?
a. < 25.000
b. 25.000 50.000
c. 50.000 100.000
d. 100.000 200.000
e. > 200.000
7. Silakan ukur tingkat kepuasan Anda pada faktor berikut ini :
Not all satisfied
a.
b.
c.
d.
e.
f.
g.
h.
i.
i.

Lokasi
Lingkungan belanja
Fasilitas keamanan
Jam buka
Tempat Parkir
Ketersediaan produk
Display produk
Harga produk
Variasi produk
Servis pelanggan

O
O
O
O
O
O
O
O
O
O

Not satisfied

O
O
O
O
O
O
O
O
O
O

Uncertain

O
O
O
O
O
O
O
O
O
O

Satisfied

O
O
O
O
O
O
O
O
O
O

Extremely satisfied

O
O
O
O
O
O
O
O
O
O

8. Saran dan kritik

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CUSTOMER SATISFACTION QUESTIONNAIRE

Please answer by giving check or circling based on your opinion:

1. What is your job?
a. Student
b. Government Employee
c. Private Employee
d. Entrepreneur
e. Other
2. What is your age range?
a. 7-17
b. 18-28
c. 29-39
d. 40-50
e. 50+
3. How long have you been shopping at Rizky Mart?
a. Very recently
b. For a couple of months
c. Above one year
d. For a long time
4. How many times in a month you shop at Rizky Mart?

a. 1-2
b. 3-5
c. 6-10
d. 10+
5. What kind of product you usually buy from Rizky Mart?
a. Food
e. Cosmetic
b. Beverage
f. Others
c. Household item
d. Medicine
6. How much money do you usually spend (Rp)?
f. < 25.000
g. 25.000 50.000
h. 50.000 100.000
i. 100.000 200.000
j. > 200.000
7. Please measure your satisfaction on Rizky Mart with following element factors below:
Not all satisfied
a.
b.
c.
d.
e.
f.
g.
h.

Location
Shopping environment
Security facilities
Opening hours
Parking
Product availability
Product display
Price of product

O
O
O
O
O
O
O
O

Not satisfied

O
O
O
O
O
O
O
O

Uncertain

O
O
O
O
O
O
O
O

Satisfied

O
O
O
O
O
O
O
O

Extremely satisfied

O
O
O
O
O
O
O
O

Not all satisfied

i. Product variation
i. Customer service

Not satisfied

O
O

Uncertain

O
O

Satisfied

O
O

Extremely satisfied

O
O

O
O

8. Recommendation :
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EMPLOYEE SATISFACTION QUESTIONNAIRE

Please answer by giving check or circling to the satisfaction number below:

1 = Not at all

3 = fairly well/good

2 = not well/good

4 = well/good

5 = very satisfied

Characteristic
Leadership
How do you find the relationship with your boss?

Satisfaction
1

Characteristic
How satisfied are you with the support you get

Satisfaction
1

work place?

Wages
How satisfied are you with your current salary?
How do you feel about the fairness the wages

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

from your boss?

How are you satisfied with current Rizky Mart
management?
Motivation
How much do you enjoy working everyday and
performing at your best?
How optimistic do you feel about the future
success of Rizky Mart?
How well do you think your work fulfills your
basic needs?
How well do you think you are appreciated at your

system at Rizky Mart compared to:

a. The tasks you do
b. Your co-workers wages
c. Other people working in the field
Work Environment
How comfortable do you find at Rizky Mart?

Characteristic
How satisfied are you with the supporting

Satisfaction

1
2
3
equipment you are using to help your job?
EMPLOYEE SATISFACTION QUESTIONNAIRE

Silakan menjawab dengan mencentang atau memberikan lingkaran pada tingkat kepuasan berikut ini.
1 = Tidak Puas

3 = Cukup Puas

2 = Kurang Puas

4 = Puas

5 = Sangat Puas

Karakteristik
Kepemimpinan
Bagaimana hubungan Anda dengan boss Anda ?
Seberapa puas Anda mendapat dukungan dari bos
Anda?
Apakah Anda puas dengan pengelolaan Rizky
Mart?

Kepuasan
1

Motivasi
Apakah Anda senang dengan pekerjaan Anda?
Apakah Anda optimis dengan kesuksesan Rizky
Mart di masa yang akan datang?

Karakteristik
Apakah pekerjaan Anda memenuhi kebutuhan
Anda?
Seberapa baik menurut Anda dihargai di Rizky
Mart?
Wages
Apakah Anda puas dengan gaji Anda?
Menurut Anda dengan seberapa pantas sistem
pembayaran gaji jika dibandingkan dengan:
a. Pekerjaan yang Anda lakukan
b. Teman kerja Anda
c. Orang lain di lapangan yang sama
Work Environment
Seberapa nyaman Anda bekerja di Rizky Mart?
Bagaimana dukungan fasilitas yang membatu
pekerjaan Anda?

Kepuasan
1

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5