Transit Service Adjustments during

Confederation Line Construction

Transitway Closure, Hurdman to Blair
June 2015
Technical Briefing, April 15, 2015

Background
The next major phase of construction of the
Confederation Line that affects the use of the Transitway
will begin June 28, 2015
The Transitway will be closed between Blair Station and
Hurdman Station for conversion to light rail
To maintain service for customers, buses need to serve
customers destinations and maintain key transfer points
Transit service along this section of the Transitway will be
relocated to use bus lanes on Regional Road 174 / Highway
417 and other parallel corridors

Background
Transitway Closure Timelines:

June 2013 Laurier / Nicholas Realignment

December 2014 Booth Street at LeBreton Station
June 2015 Hurdman Station to Blair Station
December 2015 Merton Street to Empress Street
April 2016 Laurier Station to Hurdman Station
June 2016 Tunney's Pasture Station to Merton Street

Transitway Closes Blair to

Hurdman

Legend:
Transitway Closed

Service adjustments with

Transitway closure
There will be customers with longer travel times
There will be customers whose transfer locations
change
Most buses will use new bus-only lanes and operational
improvements along segments of 174/417
Express routes will bypass Train/Hurdman/Lees Stations
Some stations will be relocated to allow for
construction: Hurdman, Train, Blair
One station will close during construction: Cyrville
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How will customers will be

affected?
There are 340,000 customer-trips on the transit system
on a typical weekday
No route or service change for approximately 84% of
customer-trips

Under normal conditions:

14% will have a longer travel time of up to 7 minutes
1% will have a longer travel time of 8 minutes or more
1% will have a shorter travel time of 1 minute
3% will also have an additional transfer
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How have these effects been

managed in the project?
Strong financial incentives have been placed on the contractor to
minimise construction impacts on transit service
Council approved $74 million in funding:
$63 million for additional operating costs (part of light rail
approval, December 2012)
$11 million for acquisition of buses (part of the 2014 capital
budget)
Working with the Rail Implementation Office and the contractor,
service arrangements have been planned taking into account the
selected construction plan
Bus routes and connection point options have been developed to
minimise customer inconvenience and to minimise additional
operating cost
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Operating Resources
More buses required to maintain existing capacity
standards
12 to arrive by September 2015
Additional operators and maintenance staff will be hired,
trained and brought on-board as part of our normal hiring
process
More fuel and other costs incurred

Overview of June 2015 Service Plan

Todays Service

Campus

Lees

Hurdman

Train

St-Laurent

Cyrville

Blair

Overview of June 2015 Service Plan

Westbound Service
To Downtown

Campus

Cyrville
Lees
From Orlans
Hurdman

Train

St-Laurent

Blair

Bypassing Train, Hurdman and Lees Stns (Routes 91, 94 and East-end express routes)
Bypassing Train Station (Route 95)
Serve Train Station (Route 96)

Overview of June 2015 Service Plan

Eastbound Service
From Downtown

Campus

Cyrville
Lees
To Orlans
Hurdman

Train

St-Laurent

Blair

Bypassing Lees, Hurdman, Train and St-Laurent Stns (Route 91 and East-end express routes)
Bypassing Lees, Hurdman, and Train Stations (Route 94)
Bypassing Train Station (Route 95)
Serve Train Station (Route 96)

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Major Routes
Routes

Travel time

Transfer locations

East-end express routes

5-7 min longer

Blair

New Route 91

5-7 min longer

Blair

Route 94

4-12 min longer

St-Laurent, Blair

Route 95

6-16 min longer

Hurdman, St-Laurent, Blair

Route 96

5 min longer

Hurdman, St-Laurent

20 21 22 24 27 30 31 34
35 37 38 221 231 232

West-end express routes No change

60 61 62 64 65 66 67 68
69 70 71 72 73 77 176 261
262 263 283

Hurdman (morning)
Mackenzie King (afternoon)

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Other Routes on/near Transitway

Route

Transfer Locations

Notes

Lees, Hurdman

Revised routing at Lees

18

St-Laurent

Operates via Coventry

101

Lees, Hurdman

Revised routing at Lees

114

St-Laurent, Hurdman

121

Hurdman, Blair

Serves Cyrville Station area

124

Blair, St-Laurent

Operates via Ogilvie

Serves Cyrville Station area

126

Blair

Ends at Blair at all times

127

Combined into 124

128

Blair

Ends at Blair at all times

129

Blair, St-Laurent, Hurdman

Ends at Blair on weekends

192

St-Laurent, Hurdman

199

Blair, St-Laurent, Hurdman

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East-end express routes

Will operate on 174/417 bus lanes
Will bypass Cyrville, Train, Hurdman, and Lees Stations to
provide more direct service to / from downtown
Will serve St-Laurent Station in westbound direction only,
offs by request only
Service levels will be the same

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New Route 91
New Route 91 will provide faster service than Route 95 along a
similar route
Route 91 will be faster because it will bypass Cyrville, Train,
Hurdman, and Lees Stations to provide more direct service to /
from downtown
Many customers who now use Route 95 will be better-served by
new Route 91
Will serve St-Laurent Station in the westbound direction only
Will operate Trim/Place dOrlans to/from Baseline
Will operate Monday to Friday from about 06:00 to 19:00
Additional capacity added to accommodate customers
transferring from other routes
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Route 94
Will bypass Cyrville, Train, Hurdman and Lees Stations to
provide more direct service to / from downtown
Service west of downtown to/from Barrhaven and Riverside
South will not be affected

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Route 95
Route 95 will be the main route for customers traveling to
Hurdman Station
Many customers who now use Route 95 will be better-served by
new Route 91
Route 95 will run 24 hours, seven days a week
Service to/from Barrhaven will not be affected
Customers travelling between downtown and Baseline Station
can take either new Route 91 or Route 95
Additional capacity added to accommodate customers
transferring from other routes
A small number of customers who travel east specifically from
Hurdman to Blair or beyond will have the longest travel time
increase, at 13 to 16 minutes this effect cannot be mitigated
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Route 96
Route 96 will serve the VIA Rail Canada Ottawa Station
Trips every 15 minutes, seven days a week, will operate via
Train Station and Tremblay Road to/from St-Laurent Station
Additional trips will start/end at Hurdman Station
Service west of downtown to/from Kanata and Stittsville will
not be affected

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West-end express routes

Trips in the morning will end at Hurdman Station
No morning trips will continue to Blair Station
Trips in the afternoon will start at new bus staging area at
Vanier Parkway
Trips in the afternoon will start in service at Campus Station
Customers travelling to/from locations further east may
transfer to/from Routes 91/94/95/96 downtown

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Travel time difference along segments

Peak Periods Westbound
To Downtown

Campus

-1

Lees

+1

Hurdman

+5 to +6

+3

+2
Train

St-Laurent

From Orlans
Blair

Bypassing Train, Hurdman and Lees Stns (Routes 91, 94 and East-end express routes)
Bypassing Train Station (Route 95)
Serve Train Station (Route 96)

19

Travel time difference along segments

Peak Periods Eastbound
From Downtown

Campus

+3 to +7

+0 to +2

Lees
+5 to +6
+2
Hurdman

To Orlans

+3
Train

St-Laurent

+8 to +10

Blair

Bypassing Lees, Hurdman, Train and St-Laurent Stns (Route 91 and East-end express routes)
Bypassing Lees, Hurdman, and Train Stations (Route 94)
Bypassing Train Station (Route 95)
Serve Train Station (Route 96)

20

Temporary Hurdman Station

(September 2015)

EXISTING STATION
AREA

STOP

STOP

STOP

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Temporary Train Station

Served by Route
96
Bus stops at VIA
Rail Canada
Ottawa Station
Bus stops on
Tremblay Road at
footbridge to
baseball stadium

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Services in Cyrville Station area

Route 121 stops at

Cyrville/Labrie, south of 417
Route 124 stops at
Cyrville/Cummings, north of
417

23

Temporary Blair Station

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Delay / Incident Management

Stakeholders are meeting regularly to mitigate delay /
incidents :

OC Transpo
Public Works (Traffic Management, Traffic Operations)
Rail Implementation Office
Ottawa Police Service
Ontario Provincial Police
Ontario Ministry of Transportation

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Information for Customers

Key Messages:
Changes will occur June 28 that may affect your travel.
Check a simple infographic that shows what routes will
serve what stations.
Its easy to use self-serve travel-planning resources
before June 28.

Principles:
Create awareness of the changes
Reach people where it counts
Convey the long-term benefits resulting from the
conversion to light rail
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Use many information channels

Posted information at stations

System map
Pamphlets on-board buses
Customer interaction at Sales & Information Centres
Customer interaction onboard buses
Outreach at stations and key destinations, supported by social
media
Onboard audio announcements
OC Transpo customer contact centre
octranspo.com and ottawa.ca
Employer/destination e-mail networks
Radio ads
Local and regional newspaper ads
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Sample Infographic

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Campaign Framework

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Questions?

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