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GeneralInquiries:(250)387-5855
Toll-Free:1-800-567-3247
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www.bcombudsperson.ca
April 2,2015
File: 12-120321
Mr. David Varcoe and Ms. Nancv Varcoe
173 321 Yorkton Avenue
PENTICTONBC V2A2V6
Dear Mr. and Ms. Varcoe:
Thank you for contactingour Office in September 2012 to report your concernsabout Interior
Health. I appreciateyour patiencewith the length of time it has taken to concludethis
investigation. Further to our last discussion,I am writing to confirm that I have ceasedmy
investigationinto your complaint and will be closing our file as settledfor the reasonsdiscussed.
Your complaint
You contactedus with concernsabout Interior Health's involvement in providingcare to Ms.
Varcoe, who had been admittedinto PentictonRegional Hospital for emergencytreatment,and
was subsequentlytransferredto Westview Place,a residentialcare facility operatedby the health
authority. You told us that Ms. Varcoe had requestedto return home shortly after her admission
into residentialcare,but Interior Health was refusing to dischargeher home. You also reported
concernsabout a social worker forging Ms. Varcoe's signatureon a documentwhich rescindedher
Power of Attorney. Subsequently,Interior Health made a referral to the Public Guardianand
Trustee(PGT) to manageMs. Varcoe's legal and financial affairs, which createdadditional
financial and emotionalhardshipfor you both.
Our investigation
Our Office investigatedwhether Interior Health had provided an adequateand appropriate
explanationfor its involvement in Ms. Varcoe's care and decisionmaking.
We learnedthrough our investigationthat although Interior Health staff believed Ms. Varcoe was
vulnerableand they had concernsabout her ability to be caredfor at home, they did not take the
necessarystepsas prescribedby the provincial adult guardianshiplegislation to pursuean order
authorizingthe provision of servicesor completea Supportand AssistancePlan. A Supportand
AssistancePlan was draftedbut never formalized or agreedupon, and the health authority
detainedher in residential careand chargedthe coresponding residentialcare fees for over two
yearswithout having the proper legal authority to do so. Furthermore,it was evident that health
authority staff had facilitated the revocationof Ms. Varcoe's Power of Attorney without providing
her with accessto legal counsel,resulting in the PGT's involvement in managingher legal and
financial affairs.
Our investigationdeterminedthat Interior Health may have inaccuratelyrepresentedtheir role
with respectto Ms. Varcoe's placementin residential careand their authority to detain her. In an
"effortto keep her in care,,the health authority eventually admittedMs. Varcoe as an involuntary
patient under the Mental Health Act. The health authority did not have adequatereasonto detain
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her, and after spendingover two yearsin care againsther expresswishes,a decisionby the
Review Panelorderedthat Ms. Varcoe be immediately dischargedhome.
Conclusion
Our investigationrevealedthat Interior Health may not have followed a fair processor provided
an adequateexplanationof its role in providing careto Ms. Varcoe. Becausethe stepstaken by
the health authority resultedin significant loss of liberty and financial hardshipto you both, we
consultedwith Interior Health and proposeda resolution,which included the following:
l.
Offer a formal apology and refund any residentialcare feesyou paid during Ms. Varcoe's
stay at WestviewPlacefrom March 20ll to May 2013.
Yours sincerely,
,Go*il**
Rachel Warren
OmbudspersonOfficer
13 The Ombudspersonmay refuse to investigateor ceaseinvestigatinga complaint if, in the opinion of the
Ombudsperson,any of the following apply:
(i)
'
14 (2) At any time during or after an investigation the Ombudspersonmay consult with an authority to
attempt to settle the complaint, or for any other purpose
R . S . B . C1. 9 9 6