Professional Documents
Culture Documents
Communication
What is Communication?
The process of sending and receiving
messages through verbal or nonverbal
meansspeech, writing, signs, signals, or
behavior.
Barrier to
Communication
Part I
I didnt like
what she just
said.
She must be
foolish.
I didnt either; I
thought it was
terrible
Gateway to
Communication
Part I
Part 2
School of Thought I
School of Thought II
Oh yeah?
Bill doesnt
understand
what I mean..
grrrrrrr
Oh yeah?
Generalizations
1st school of thought
2nd school of thought
represents a very common
assumes that what is taking
pattern of misunderstanding,
place is an interaction of
arising not because of the
sentiments; that the object of
unclear expression of oneself,
the interaction is to give Bill
but rather a misevaluation
a chance to express himself.
takes place when two people Because of these
are talking together.
assumptions, there is a
These assumptions set off a
psychological chain reaction
chain reaction of perceptions
of reinforcing feelings and
and negative feelings which
perceptions that eases
blocks communication.
communication.
Hypotheses
2nd method works better because the individual has a better
map of the process of personal communication.
The 2nd method, however is not merely an intellectual exercise.
It depends on ones capacity and willingness to see and accept
points of view that are different from ones own and to practice
this orientation in a face-to-face relationship. This is an
intellectual and emotional achievement depending on ones
awareness of oneself and on the practice of a skill.
There must be greater efforts to educate people in effective
communication which means, essentially, teaching people
how to listen.