Building

interperso
nal
relationshi
ps at work
About its goal, Organizations, Communicating
And other skill for building relationship at work
And how to improve it
Abdullah mohammed aljohani
2140030139

Goals
To

communicate in a professional, friendly/courteous

manner
To

ensure the message is clear, organized and relevant

To

ensure the requests for information are specific

To

emphasize the importance of building meaningful

interpersonal relationships
To

develop a positive interaction attitudes with internal

and external customers, and to your own self.
Ultimate

objective: to help you develop resources to deal

with (conflictive, difficult) work situations. To achieve
personal and professional development which in turn, will
benefit the organization.

Organizations and peopleorientedness

Quality

of customer service and appropriate demeanor.

Characteristics of a superior service.
Conveying a positive and helpful attitude.
Analyzing, breaking down and understanding your other peoples
needs / desires.
Conveying effective messages
Dealing with difficult situations and complaints.
Improving relationships, specifically the internal customer-supplier
of critical information.
Encouraging trust and cooperation
Using the right communication techniques

Learning

the importance of (constructive) feedback

Identifying your personal contribution to a good service

Communicating via e-mail

Benefits of effective writing
A few guidelines for effective writing
Feedback and error analysis
Signposting
Use of intensifiersand softeners
Relevance of word choice
Active listening / analyzing / breaking down / understanding.Not
only in terms of type of customer or any predetermined
category but at an interpersonal level. With the uniqueindividual
we are communicating with
To really understand people and give ones best in meeting todays
increasingly rising performance standards, developing quality
interpersonal relationships must feel valued
Dont miss any opportunity to listen to your customers, superiors and
fellow colleagues
Provide mechanisms build communication bridges

Respect
A key concept in achieving good interpersonal relationships is respect. It
involves,
Respect for the customers time and wit
Respect for uniqueness and diversity
Respect for their needs

Respect for your task, and the organization as a unit

Trust
Trust:

etymologically associated with truth and major

normative concepts including relying upon others
Related

to bastions of a good society and thus, good

organizations: justice, truth, faith and confidence
The

cohesive force that binds people together and has

consequences in all social domains.
Generating

trust is a critical factor in the success of

companies, individuals and society at large. On the contrary,
suspicion and mistrust are lethal to all social relationships.
Establishing

great relationships based upon trust, commitment

and credibility are key to succeeding in todays world
There

are inborn trustfuland trustworthypeople, skills which

are developed in their early childhood. Such skill, however, can
also be learned.

Responding
Always get back to people / answer their queries
Respond with results, not with descriptions of ongoing processes and /
or excuses
Avoid engaging into false promises
Neverlie

Plan ahead, manage your resources and meet your deadlines

Follow-up

Feeling good? Provide a superior

service
Go that extra mile
Look at your standards. What are your benchmarks of best
practice? What is acceptable?
Be helpful
Dont be afraid of complaints, but anticipate conflict. Let the
complaint reveal itself and listen carefully
Avoid easy fixes; dont use frills to compensate or disguise
deficiencies. Never accept it is good considering; make sure
there are no excuses
Avoid feelings of guilt; encourage responsibilityand
accountabilityinstead
What would you do if you feel there is no solution? Share with
others learn to ask for help / advice

Conflict in interpersonal
relationships

Interpersonal conflict is a disagreement between

connected individuals who each want something that is
incompatible with what the other wants.Conflict is neither
goodor bad. It is part of our lives. The importance lies on the
way we handle it.Some of its sources:
Distress
Poor or lack of communication
Unmet needs
Limited resources
Differences in values, beliefs and life choicesIt affects:

In the relationship with customer(s), peers, superiors and/or

subordinates.
On your feelings and emotions
On the task, the group and the organization

Resources and strategies to

cope with and solve conflict

Define the conflict by recognizing the interests of all parties involved

as well as the other person and your own desires, needs, concerns, fears
and hopes
Learn how to identify the most feasible solutions
Have an available Plan B
Be ready to listen
Commit yourself
Gather key information
Put yourself in the other persons shoes
Set clear objectives
Know yourself and analyze your response and behavior
Be resilient

Tips for superior interpersonal

relationships

Create forums for information sharing

Practice proactive information sharing

Generate, or contribute to, an environment in which status is accorded
to those who share freely and don't build walls
Promote teamwork and team spirit

Then..

How to Improve Interpersonal Relationships in work

f you have ever missed a meeting because you did not get the memo, or, perhaps worse, prepared the wrong set of
slides for a presentation thanks to misinformation in an email, you know the havoc that poor communication can
wreak in an organization. One of the best antidotes for poor communication in your work is to create strong
relationships. Focus on improving interpersonal relationships among your employees and you will soon notice a
more positive work environment, clearer communication and increased levels of productivity.

Step 1
Distribute a set of email etiquette guidelines to all employees. According to the career experts at
MindTools.com, a good email accurately reflects the subject line and clearly outlines the call to action
required of the recipient. Encourage employees to communicate as clearly and concisely as possible
to avoid confusion. Ask them to include the original message in each reply email for ease of reference
and to avoid the "Caps Lock" key, which can give the appearance of shouting. Keep employees
accountable by reminding them that no office emails are ever really private and that they must show
respect for their colleagues in all email correspondence. When an employee senses respect for him in
the email messages he receives, he is more likely to form a stronger relationship with the person
behind the "Send" button.

Step 2
Schedule team-building events on a regular basis. You can hire a team-building consultant to conduct
an annual workshop for your employees on your premises or at an off-site location, or you can include
a quick team-building game before or after a weekly meeting. Try something as light as an ice-breaker
game or something more complicated like holding a group discussion to solve a hypothetical
workplace scenario. Effective team building should allow participants to learn how their colleagues'
minds work, how they communicate and how their personalities influence their work styles. Give team
members self-assessment questionnaires after problem-solving activities to help them learn even
more about what helps their communication and what hinders it.

Step 3
Streamline your business meetings. If you need a model to emulate, Bloomberg Businessweek
recommends following Google executive Marissa Mayer's advice to stick to an agenda and watch the
clock closely. By adhering to agenda items only, you minimize the risk of conversational rabbit-trails
that can take professionalism down a notch in workplace relationships or can frustrate dedicated
colleagues who have deadlines to meet. Assign someone to take notes and distribute those notes
afterwards to help keep everyone at the same level of communication and to help those who missed
the meeting feel included in the plans.

Step 4
Create a conflict management plan. While you may not be able to prevent conflict at work, you can
quickly resolve it with the right plan, which includes using self-assessment tools and teaching team
members how and when to confront or avoid confrontation, and when to force a position or when to

compromise. Give each team member an opportunity for self-assessment with tools such as the
Thomas-Kilmann Conflict Mode Instrument, or TKI (see Resources), to help her identify her conflict
resolution style or an online questionnaire to help her understand her personality type. Assure your
employees that there are no right or wrong resolution styles or personality types, and use what you
learn to help the whole team better understand fellow employees.

Step 5
Create an open-door policy. Even if work demands and schedule availability prohibit you from having
communication lines open all day, every day, you can still benefit from an open-door policy. Schedule
a certain time -- even if only for 30 minutes -- during each day when your employees can come in to
discuss work conflicts and ask your advice for problem solving. Remain positive and avoid feeding into
any workplace gossip. Truly listen to their frustrations and take necessary actions immediately to let
them know you appreciate and support their work.

References :

MindTools.com: Writing Effective Emails

"Bloomberg Businessweek": How to Run a Meeting

Like Google; Carmine Gallo; September 2006

University of Missouri - St. Louis: Conflict Resolution

in Project Management; Amy Ohlendorf; 2001
Resources:

MindTools.com: Resolving Team Conflict

Discover Your Personality.com: Thomas-Kilmann

Conflict Test (TKI) Online