GETTING STARTED

WITH QUESCOM 200/400,

SOFTWARE CONFIGURATION
FOR VERSION 6.20

September 2009

Copyright Notice

Copyright

1998-2009 Copyright QuesCom

BP 327, 06906 Sophia-Antipolis Cedex, FRANCE
Edited in France, September 2009
All rights reserved. This product and its related documentation are protected by
copyright and distributed under QuesCom licenses to its authorized users only.
Authorized users who have purchased one or more QuesCom products described
herein can download and print a copy of this publication.
No part of this product or its related documentation may be reproduced, adapted
or translated without prior written authorization of QuesCom. The information
contained herein is subject to change without prior notice.

Contact

QuesCom
BP 327
06906 Sophia-Antipolis Cedex
FRANCE
Phone:
Fax:
URL:
E-mail:

QuesCom

+33 4 97 23 48 48
+33 4 97 23 48 49
http://www.quescom.com
info@quescom.com

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Trademarks

Trademarks

QuesCom, NextBX and SmartIAD are registered trademarks of QuesCom SA.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of
Microsoft Corporation.
All other products mentioned herein may be trademarks or registered trademarks
of their respective companies and are hereby acknowledged.

QuesCom

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Disclaimer

Disclaimer

Information contained herein supersedes preliminary specifications or data sheets

of the product as well as earlier versions of this publication, if any.
While every effort has been made to ensure the accuracy of this publication,
QuesCom assumes no liability for omissions or editorial errors contained herein.
QuesCom reserves the right to revise the information herein at any time without
prior notice. Changes and improvements will be incorporated into the new version
of this publication.
THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND.
QUESCOM HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND THOSE ARISING FROM A COURSE OF DEALING, USAGE
OR TRADE PRACTICE.
IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, ALL
DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF THE
USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.

QuesCom

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CONTENTS
About This Document
Convention and comments
Convention
Comments

Customer Service

6
7
7
7

Purchase from QuesCom

Purchase from Retailer

8
8

1.

Introduction

2.

Installation wizard

10

3.

Configuration wizard

13

4.

Default call routes created

22

5.

Reinstall and reconfiguration

24

Related Documentation

QuesCom

25

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About This Document

About This Document

Overview

This document explains how to configure the software version IAD06.20 or later for all
Enterprise models of QuesCom 200/400 Gateway once properly hardware installed and
powered up.
For the hardware installation of the QuesCom gateway, refer to the document Getting
Started with QuesCom Gateway Hardware Installation

Audience

This document is intended for experienced technicians, service representatives, and

other persons trained to install software programs of telecommunication systems. Such
persons are expected to have sufficient knowledge of computing and network in order
to take suitable safety precautions while configuring the software program described
herein.

Structure

This document is organized in the following structure:

Chapter 1 introduce new wizards
Chapter 2 describes the installation wizard
Chapter 3 describes the configuration wizard
Chapter 4 describes default call/fax routes created at the end of the configuration
wizard
Chapter 5 describes how to reinstall and reconfigure a QuesCom gateway

QuesCom

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About This Document

Convention and comments

Convention

This document applies the following typographic conventions:

Note
A note provides additional or complementary information on a
particular subject.

Caution
A caution gives important instructions to be followed. You risk damaging
your equipment or losing your data if you do not follow the instructions.

Warning!
A warning calls attention to important alerts that will cause personal
injury, health hazard or permanent damage to your equipment if not
observed.

Comments

Computer Text

Computer generated text such as program code or command

prompt is shown in Courier font.

Dialog/Menu/Buttons

Windows, dialogs, menus or buttons of a computer program

are printed in bold.

QuesCom is committed to providing documentation that matches your expectations.

We welcome any feedback, question or suggestion to help us improve our
documentation quality.
Please send your comments to document.feedback@quescom.com together with the
document title and number as indicated on the cover page of this document.

QuesCom

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Chapter 1 - Introduction

Customer Service

Purchase
from

For any products purchased directly from QuesCom, contact QuesCom Customer
Service should you need further assistance (please kindly have your customer ID and
product serial number ready):

QuesCom
QuesCom Customer Service

Purchase
from

Phone - Fax:

+33 (0) 820 20 38 46

E-mail:

support@quescom.com

URL:

http://support.quescom.com/

For any products purchased from a retailer or distributor, contact your respective retailer
or distributor should you have any questions regarding the product received or need
further technical assistance.

Retailer

QuesCom

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Chapter 1 - Introduction

1.

Introduction

Introduction

Since the version IAD05.1, the installation and configuration phases of QuesCom
Gateways can be done using the Web interface only (previous installation procedures
using telnet are still available).
Two Web wizards facilitate the installation of the QuesCom Gateway:

QuesCom

The installation wizard, dedicated to the initial system configuration, replacing the
config /setup procedure.

The configuration wizard, for the call routing configuration.

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Chapter 2 - Installation wizard

2.

Installation wizard

Process
description

The new installation process of QuesCom Gateway is described in the table below:
Steps

Action

Unpack the QuesCom Gateway; connect the power supply and the IP cable.

From a PC connected on same network than the QuesCom Gateway, create

a new IP interface on the network 192.168.1.
Example IP address: 192.168.198.2 / 255.255.255.0
Do not use the IP address 192.168.1.1 reserved for the QuesCom Gateway.

Connect a web browser to the following address:

http://192.168.1.1:8000

Wizard steps

QuesCom

The installation wizard is composed on several steps as shown in the left side of the
snapshot below:

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Chapter 2 - Installation wizard

Wizards steps
description

QuesCom

The table below describes all fields of all steps to complete during the installation wizard.
Parameter

Explanation

Language

Select the language of the interface between English,

French and German.

Company name

Enter the name of the company.

Gateway name

Enter the network name of the QuesCom Gateway, e.g.

PARIS_GT_1. This name must be unique on the network.

IP address

Enter the IP address of the QuesCom Gateway e.g.

192.168.198.3

Subnet mask

Enter the network mask e.g. 255.255.255.0

Default gateway

Enter the IP address of the default gateway, e.g.

192.168.198.254.

DNS (Separated by ;)

Enter Domain Name Server IP addresses, separated by ;.

Country

Select from the list the country where the gateway is

located.

Language

Select the language used by the QuesCom Gateway for

emails, IVR and voice box,

Time zone

Select from the list the time zone of the QuesCom Gateway.

Daylight saving time

Click Yes to enable the Daylight saving time.

Use Network
protocol

Click Yes to synchronize time with a Network Time Protocol

server.

time

NTP server address

Enter the IP address of the Network Time Protocol server.

Gateway installation
mode

For a standalone installation of the gateway, select

Standalone/Master.
If a QuesCom Gateway in standalone mode is already
present in the architecture and you want to connect this
QuesCom Gateway select Relay.

Master IP address

Enter the IP address of the QuesCom Gateway installed in

standalone mode.

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Chapter 2 - Installation wizard

Wizard end

At the end of the wizard a summary of the configuration is displayed:

Click Back to modify parameters if required.

Click Finish to accept the settings. The QuesCom Gateway will reboot and automatically
start the Configuration wizard. This wizard will be accessible on the new IP address of the
QuesCom Gateway

Warning!
Do not switch off the QuesCom Gateway before the end of the reboot. The
estimated time is 3 min.

QuesCom

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Chapter 3 - Configuration wizard

3.

Configuration wizard

Functions
selection

The first step of the configuration wizard consists in selecting functions to be configured
on the QuesCom Gateway.
The selection of these functions will create default entities (VoIP trunks ) and services
(call routes).
Of course, other entities and call routes can be created after the end of the
configuration wizard.
The snapshot below shows the first step of the configuration wizard:

Choice
description

Possible choices of this step are described below:

Choice
GSM gateway & SMS

Explanation
Select this if you want to use the QuesCom Gateway as a
GSM gateway for GSM calls and sending/receiving SMS.
This configuration will allow you to terminate calls and SMS
on the GSM networks thanks to GSM boards and SIM cards
inserted into the Gateway.
This is the QuesCom solution for cost reduction on the
telecom bill.

Fax Gateway

Select this if you want to use the QuesCom Gateway as a

FAX gateway.
This configuration will allow you to send and receive ISDN
fax or IP FAX to/from your PC workstation.
This is the QuesCom One number solution(Calls / GSM and
fax on the same number)

Note :

QuesCom

Both functions can be selected at the same time.

GSM gateway & SMS choice appears only on QuesCom Gateway with
GSM boards.

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Chapter 3 - Configuration wizard

Connection
mode

The second step of the wizard allows you to describe how the QuesCom Gateway is
connected to a PBX or to an IP-PBX.
This choice is offered only if the QuesCom Gateway has an ISDN board.
The snapshot below shows the second step of the configuration wizard:

Choice
description

Possible choices of this step are described below:

Choice

Explanation

ISDN
Select this choice if the QuesCom Gateway is
connected by ISDN (PRI or BRI lines),

to the PSTN and/or

to a PBX

VoIP
Select this if the QuesCom Gateway is
connected to an IP-PBX.

Next steps of the wizard depend on the connection mode selected here.

QuesCom

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Chapter 3 - Configuration wizard

ISDN
connection

If the ISDN connection mode has been selected, the next question of the wizard concerns
the position of the QuesCom Gateway. The snapshot below shows the Gateway
position step of the wizard:

Choice
description

The two possible positions are described in the table below:

Choice
Pass-through

Explanation
Select this if the QuesCom Gateway is
connected between the PSTN and the
PBX.
For QuesCom Gateway with BRI boards

ISDN ports #0 and/or #2 are

connected to the PSTN and

ISDN ports #1 and/or #3 are

connected to the PBX

For QuesCom Gateway with PRI boards

ISDN ports #0 is connected to the

PSTN and

ISDN ports #1 is connected to the

PBX

Dedicated
Select this if the QuesCom Gateway is
connected only to the PBX.
For QuesCom Gateway with

BRI boards, ports #1 and/or #3 are

connected to the PBX-BRI (ports #0
and #2 are not used)

PRI board, the port #1 is connected

to the PBX-PRI. (port #0 is not used)

Check Use PBX as clock source if the

gateway should not generate its own
ISDN clock.

QuesCom

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Chapter 3 - Configuration wizard

VoIP
connection

VoIP
parameters

If the VoIP connection mode has been selected, the next question of the wizard
concerns the declaration of IP-PBX VoIP parameters. The snapshot below shows the
VoIP Parameters step of the wizard:

Fields are described in the table below:

Choice

Explanation

Trunk name

Enter here the name of the IP-PBX.

Protocol

Select the VoIP communication protocol (SIP or H323).

IP address

Enter the IP address of the IP-PBX.

Note
The trunk (Foreign gatekeeper)

SIP, will be created with the profile NOOPT_SIP

H323, with the profile NO_RAS_H323

Of course, once the wizard is finished:

QuesCom

All these parameters can be modified if needed

Other IP-PBX can be declared

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Chapter 3 - Configuration wizard

GSM
prefix

If the QuesCom Gateway embeds GSM boards, the configuration wizard will ask for GSM prefix.

For QuesCom Gateway connected to a VoIP environment, all calls coming from the IP-PBX
and beginning with this prefix will be automatically routed to GSM ports of the QuesCom
Gateway.

For QuesCom Gateway connected to an ISDN environment (dedicated or pass-through

mode), all calls coming from PBX ports with this GSM prefix will be automatically routed to
GSM ports of the QuesCom Gateway.

The snapshot below show the GSM prefix step of the wizard.

SMTP
server

Whatever the function selected (GSM and/or Fax) or the connection mode selected (VoIP or
ISDN) the wizard will ask for SMTP server IP address.
This IP address will be used for sending by email:

voice box messages (if the service is manually configured after the wizard)

emails containing SMS received on GSM ports

emails containing fax

The snapshot below shows the SMTP Server step of the wizard.

QuesCom

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Chapter 3 - Configuration wizard

Summary

The last step of the configuration wizard consists in approving the summary of all settings.
The snapshot below shows a summary of a configuration:

Click on Finish to approve and start the User Synchronization Wizard.

QuesCom

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Chapter 3 - Configuration wizard

User
Synchronization
wizard

The user import or synchronisation at the end of the Configuration Wizard is optional and
can be skipped. A new menu in QPortal > Users > User Synchronisation allows also
configuring an import and a synchronisation.
The first step of the user synchronization wizard consist in selecting the method:
For import from CSV file select Import users from a file
For synchronization with a LDAP server, select Establish users synchronization with
LDAP directory

Upload CSV file

Confirmation

QuesCom

Click Browse button and select your CSV file. Then,

To create in the QuesCom database users not already present but listed into the CSV
file, click Add new users.
To update information of users already created into the QuesCom database by
information present into the CSV file click Update existing users
To delete users into the QuesCom database those are not present into the CSV file,
click Delete users not listed in CSV file.

On clicking Next, a Summary displays administrator settings. Back button can be used to
modify these settings. The load starts when the Finish button is clicked.

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Chapter 3 - Configuration wizard

LDAP
synchronization

If the LDAP synchronization method is selected, some mandatory parameters must be

filled:
Parameter
Explanation
IP address of
Enter here the IP address of the LDAP server.
LDAP server
User name
Administrator name that allows the connection to the LDAP server
Password
Administrator password
Base
Enter the base name (branch of the tree where user information is
stored).
Ex: To import users from LADP server named LDAP.quescom.com,
use CN=Users,DC=LDAP,DC=quescom,DC=com
Filter
Enter a filter sentence here to retrieve only a set of users.
Ex: If users are member of a group named GW users the filter
shoulf be: (memberOf=CN=GW
Users,CN=Users,DC=quescom,DC=com)

Confirmation

On clicking Next, a Summary displays administrator settings. Back button can be used to
modify these settings. The synchronization starts when the Finish button is clicked.

QuesCom

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Chapter 3 - Configuration wizard

Access to
QPortal

Once the settings are approved, you will be disconnected from the QPortal session and
automatically reconnected to a new session. At the next login (administrator/quescom)
the configuration is set.

Main view of
the QPortal
interface

Below a snapshot of the main page of the QPortal Administration interface version 6.1:

QuesCom

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Chapter 4 - Default call routes created

4.

Default call routes created

Default
route
created

Depending on wizard choices, the following default services (call routes) are created:
Functions

Connectivity
Passthrough
ISDN

GSM &
SMS

Dedicated

VoIP

Passthrough
ISDN
FAX

Dedicated

VoIP

Passthrough

ISDN

GSM &
SMS &
FAX

Dedicated

VoIP

QuesCom

Call routes created

Send SMS to GSM ports
Calls coming from PBX ports with GSM prefix forwarded
to GSM ports
Send SMS to GSM ports
Calls coming from PBX ports with GSM prefix forwarded
to GSM ports
Send SMS to GSM ports
Calls coming from the IP-PBX with GSM prefix forwarded
to GSM ports
Calls/faxes coming from PSTN ports are handled by the
voice fax (DDI) service. Calls are forwarded to PBX ports
and faxes sent by email.
Calls coming from PBX ports are forwarded to PSTN
ports
All faxes received by email are sent to PSTN ports
Calls/faxes coming form PBX ports are handled by the
voice fax service calls are redirected to PBX ports and
faxes are sent by email.
All faxes received by email are sent to PBX ports.
All faxes received by email are sent by T38 to the foreign
gatekeeper.
In all calls received from the Foreign Gatekeeper, a fax
detection is performed. Voice calls are forwarded to the
foreign gatekeeper and faxes are sent by email.
Send SMS to GSM ports
Calls coming from PBX ports with GSM prefix forwarded
to GSM ports
Calls coming from PSTN ports are handled by the voice
fax (DDI) service. Calls are forwarded to PBX ports and
faxes sent by email.
Calls coming from PBX ports are forwarded to PSTN
ports
All faxes received by email are sent to PSTN ports
Send SMS to GSM ports
Calls coming from PBX ports with GSM prefix are
forwarded to GSM ports
Calls/faxes coming from PBX ports are handled by the
voice fax service calls are redirected to PBX ports and
faxes are sent by email.
All faxes received by email are sent to PBX ports.
Send SMS to GSM ports
Calls coming from the IP-PBX with GSM prefix are
forwarded to GSM ports.
All faxes received by email are sent by T38 to the foreign
gatekeeper.
In all calls received from the Foreign Gatekeeper, fax
detection is performed. Voice calls are forwarded to the
foreign gatekeeper and faxes are sent by email.

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Chapter 4 - Default call routes created

Note for FAX

and SMS
features

For fax and SMS features:

Users must be configured in the QPortal Web administration interface. Follow steps
described in the document QGWDG-FAX - QuesCom FAX Solution for enterprise,
Deployment Guide, in the section 5, Define users and Caller IDs. This document is
available at http://support.quescom.com.

Companion software must be installed in user workstation:

o

FaxSP (FAX Service Provider)

SMSSP (SMS Service Provider) or

VPD (Virtual Printer Driver)

FAXSP, SMSSP and VPD install Guide are available at http://support.quescom.com.

QuesCom

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Chapter 5 - Reinstall and reconfiguration

5.

Reinstall and reconfiguration

Reinstallation

To reinstall the QuesCom Gateway with the Installation Wizard, on the QPortal web
administration interface, click QuesCom > Wizards > Installation (See snapshot below).

Warning!
All installation settings will be lost!

Reconfiguration

To reconfigure the QuesCom Gateway with the Configuration Wizard, on the QPortal
Administration web interface, click QuesCom > Wizards > Configuration (See snapshot
below).

Warning!
The whole configuration will be lost!

QuesCom

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Related Documentation

Related Documentation
Listed below are the documents related to this product:

Getting Started with QuesCom 200 Gateway Hardware Installation

Getting Started with QuesCom 400 Gateway Hardware Installation

Getting Started with QuesCom Mobility Services

QuesCom Gateway Technical Manual

QuesCom

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