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Introduction
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10.1111/caim.12089
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Theoretical Foundation
and Hypotheses
Creative Performance and Emotion
It is useful to differentiate creative outcomes
from creative processes when discussing creativity (Davis, 2009). Regarding outcomes,
Amabile (1983, 1996) defined creative performance using the criteria of novelty and usefulness. Concerning creative processes, Runco
and Chand (1995) posited a two-tiered componential model. The primary tier includes three
components of creative thinking: problem
finding, ideation and evaluation. The secondary tier consists of knowledge (declarative and
procedural) and motivation (intrinsic and
extrinsic), which plays the role of contributing
to the primary tier. Moreover, prior research
concluded that creative performance is influenced by cognitive flexibility and cognitive
persistence in creative processes (Amabile,
1983; Baas, De Dreu & Nijstad, 2011).
Provided creative outcomes are the products of creative processes, previous studies
have demonstrated that affect influences creative performance through its effects on creative thinking processes. On the one hand,
individuals in a positive mood should be able
to access a fuller, more diverse range of information from their long-term memory. They
should be able to make connections among
ideas both in greater numbers and to greater
degrees. Hence, positive moods promote cognitive flexibility and thus ideation and creative
performance (Isen & Baron, 1991). On the
other hand, whereas positive moods signal a
state of satisfaction and activate a relaxed
approach to tasks, negative moods indicate
danger or threat, which activate more effortful,
systematic thinking relative to tasks. Accordingly, negative moods foster a more critical,
discerning and detail-oriented processing
strategy, which promotes cognitive persistence
and thus individual creative performance
2014 John Wiley & Sons Ltd
(George & Zhou, 2002). That is, whether positive and negative emotions either facilitate or
constrain individual creative performance is
still undetermined.
Each emotion is a module for quickly
responding to survival issues, seizing opportunities or escaping threats (Forgas, 2013;
Frijda, 1986; Lazarus, 1991). The module consists of at least three elements: functional goals,
action tendencies and appraisal tendencies
(Ellsworth & Scherer, 2003; Frijda, 1986;
Lazarus, 1991; Roseman, Wiest & Swartz, 1994;
Smith & Ellsworth, 1985). The emotion module
is characterized by an inner congruency such
that appraisal tendencies support action tendencies. Action tendencies are dictated by
functional goals. The principle of congruency
guarantees the efficiency and the effectiveness
of emotion modules for human survival. Creativity may be another element of emotion
module that is associated with functional
goals, action tendencies and appraisal tendencies. Therefore, emotions should influence
creativity through effects on cognitive flexibility or persistence (George & Zhou, 2002; Isen
& Baron, 1991).
For both flexibility and persistence to come
about, the individual needs some level of cognitive activation (Baddeley, 2000; Broadbent,
1972; De Dreu, Baas & Nijstad, 2008; De Dreu,
Nijstad & Baas, 2011). Cognitive activation
refers to increased engagement of centrally
organized motivational systems to mobilize
energy in ways that sustain attention and effort
invested in goal-related activities (Baas, De
Dreu & Nijstad, 2011; Lang & Bradley, 2010). It
is accompanied by physiological indicators of
the sympathetic nervous system, such as
increased blood pressure and heart rate (Lang
& Bradley, 2010) and metabolic load (Gailliot
et al., 2007). Activating emotions are typically
associated with greater motivation, higher
levels of dopamine and noradrenalin, and an
enhancement of working memory capacity
(Baas, De Dreu & Nijstad, 2008). These, in turn,
should facilitate cognitive flexibility, abstract
thinking, processing speed and access to longterm memory (Baddeley, 2000; Damasio, 2001).
By contrast, deactivating emotions interfere
with cognitive flexibility and with deliberate,
analytical and focused processing and departing of information. Recent works indeed have
shown that moderate activation is associated
with enhanced creativity (De Dreu, Baas &
Nijstad, 2008; Gilet & Jallais, 2011).
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tendencies are certainty, anticipated effort, selfcontrol, and amplified power, adjustment and
coping abilities. Creativity has its definite
advantages for removing obstructions and
fighting others. Moreover, by appraising their
own certainty or power, angry individuals
might be able to explore new ideas that would,
in turn, facilitate the attainment of personal
goals (De Dreu, Baas & Nijstad, 2008). In short,
the action tendencies of anger lead individuals
to persistently fight against opposing viewpoints in disputations. An angry attitude
towards transgression can induce flexibly
inventive solutions by restructuring thoughts,
and thus may enhance creativity in problem
solving.
From the cognitive activation point of view,
anger may enhance creative performance. As
mentioned earlier, angry individuals are
inclined to move against, fight and hurt others
to regain control and to remove obstruction.
Their intentions should arouse physiological
and cognitive activation. Indeed, anger is portrayed as an emotion that mobilizes energy
and activates individuals (Depue & Iacono,
1989; Kreibig, 2010). In addition, there is some
evidence that anger is associated with
enhanced creativity. Using a sample of children, Russ and Kaugars study (2001) showed
that children who reported feeling happy or
angry gave significantly more original
responses on the divergent thinking task than
children who reported feeling neutral. De
Dreu, Baas and Nijstad (2008) found the activating moods (e.g., anger, fear, happiness,
elation) lead to more creative fluency and
originality than do deactivating moods (e.g.,
sadness, depression, relaxation, serenity).
Baas, De Dreu and Nijstad (2011) found that
anger in contrast to sadness and moodneutral control states leads to initially higher
levels of creativity. The current study set out to
replicate the above findings.
In line with team innovation studies, Jehn
(1995) indicated that in performing nonroutine tasks, task conflict is beneficial for
team innovation. De Dreu (2006) indicated that
work teams are more innovative when the
level of task conflict is moderate. However,
Lovelace, Shapiro and Weingart (2001)
observed that task conflict and contentious
communications in cross-functional new
product teams are negatively associated with
team innovation. De Dreu and Weingarts
(2003) meta-analysis results indicated that
both task and interpersonal conflict have
strong and negative correlations with team
performance and team member satisfaction.
We suspect that anger activated by task conflict is beneficial for team member creativity
but is detrimental to their satisfaction and
2014 John Wiley & Sons Ltd
Method: Study 1
This experiment rests on a between-subject
design. After receiving emotion induction,
participants took a creativity test. To measure
creative performance, we used the Chinese
Remote Association Test (Jen et al., 2004),
developed from a theory proposed by
Mednick (1962).
Participants
For this study, we recruited 60 voluntary participants drawn from a class. This group consisted of 30 female and 30 male students
(Mage = 23.5 years, age range: 2048 years,
SD = 3.5) and received no monetary compensation. They were randomly assigned to one
of the three emotional-condition groups: the
companionate love, anger or neutral group. To
counterbalance gender effects, we ensured
that half of the participants in each group were
male.
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Creativity Task
In this study, we measured creative performance by choosing the Remote Association
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Figure 1. Emotional Score in Each Emotional Condition. The Error Bars Represent the Standard Error
Results: Study 1
Manipulation Check
The scale reliabilities (alpha) were 0.92, 0.94
and 0.69 for the companionate love, anger and
neutral conditions, respectively. Figure 1 presents the mean response of felt emotions in
each emotional condition. In terms of overall
effects, the 3 (emotional score) 3 (emotional
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Figure 2. The Effects of Emotional Condition on the Correct Score of the CRAT. The Error Bars
Represent the Standard Error
condition) mixed ANOVA revealed a significant interaction effect between the emotional
score and the emotional condition, F(4,
138) = 43.50, p < 0.01, p2 = 0.56. As shown in
Figure 1 regarding between-subject comparisons, felt companionate love was significantly
higher in the companionate love condition
(M = 6.35) than in the other two conditions
(Manger = 2.10, Mneutral = 3.48), F(2, 69) = 83.23,
p < 0.01, p2 = 0.22. Felt anger was significantly
higher in the anger condition (M = 5.34) than
in the other two conditions (Mlove = 1.65,
Mneutral = 2.21), F(2, 69) = 64.22, p < 0.01, p2 =
0.65. Felt neutrality was significantly higher in
the neutral condition (M = 4.50) than in the
other two conditions (Mlove = 2.97, Mneutral =
2.98), F(2, 69) = 9.42, p < 0.01, p2 = 0.22.
Furthermore, in within-subject comparisons, as shown in Figure 1, participants in the
companionate love condition felt more companionate love than anger or neutrality, F(2,
21) = 143.14, p < 0.01, p2 = 0.93. Participants in
the anger condition felt more anger than companionate love or neutrality, F(2, 23) = 40.90,
p < 0.01, p2 = 0.78. Participants in the neutral
condition felt more neutrality than companionate love or anger, F(2, 22) = 25.18, p < 0.01,
p2 = 0.70. Overall, it was determined that the
scenarios successfully manipulated participants emotional states.
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Method: Study 2
In this qualitative research, we sought to
justify the implication of our experimental
results in organizational settings. We interviewed 15 employees from various organizations to collect their experiences regarding
emotional effects on idea generation.
Results: Study 2
Participants were employees who had experienced anger and companionate love at the
workplace. To collect experiences that were as
diversified as possible, our participants consisted of managers and non-managers, men
and women, seniors and juniors, and employees from various organizations. All participants were volunteers, recruited to the
study through personal contacts. The final
sample consisted of 15 employees from 12
organizations, seven managers and eight nonmanagers, 11 men and four women. Average
job tenure was 11.7 years.
Most of the participants reported that emotions in the workplace influenced idea generation to a certain extent. Twelve interviewees
responded that companionate love constrains
creativity and anger fosters creativity; whereas
two interviewees argued the reverse. Only one
interviewee stated that both emotions decrease
creativity. The main effects of how anger and
companionate love influence creativity and
exemplary quotations are summarized in
Table 1.
Table 1 indicates that the effects of anger on
organizational innovation involve behavioural
and cognitive facets. The behavioural effects of
anger lead employees to criticize imperfection,
correct errors, propose ideas boldly and take
spontaneous actions. These behaviours are
advantageous for asserting and evaluating
ideas. The cognitive effect of anger enhances
creativity and increases cognitive fluency.
However, anger can cause distractions at work
and hurt relationships and co-operation among
co-workers. In summary, anger is beneficial for
idea creation, assertion and evaluation, but is
detrimental to idea implementation.
Employees in a state of companionate love
tend not to criticize others and to show agreement, tolerate mistakes and worry about
failure. These behavioural tendencies can
damage the efficiency of idea creation, idea
evaluation and prevent employees from adopting innovative ideas. However, companionate
love enhances solidarity and co-operation,
which is beneficial for idea implementation.
The aforementioned results are consistent
with our experimental results, that anger
enhances creativity and companionate love
constrains creativity. More importantly, our
qualitative research justifies the influence of
the two emotions on organizational innovation. Whereas anger is valuable for idea
creation, assertion and evaluation, but unfavourable for idea implementation, companionate love is unfavourable for idea creation
and idea evaluation, but beneficial for idea
implementation.
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Exemplary quotations
Behavioural effects of companionate love: In meetings with my students and colleagues in a lab, when I felt
a) Not to criticize; show agreement
warm and close towards them, it was difficult to point out their
b) Tolerate mistakes
mistakes, propose alternative ideas, and ask them to meet higher
standards. However, it was the opposite situation when I felt
angry (University faculty).
Behavioural effects of anger:
a) Criticize imperfection
b) Correct error
Behavioural effects of companionate love: When taking wedding photos for my close friends, although I tried
a) Increase risk-aversion; constrain
to do my best, the photos were good, but not unique. Perhaps I
creative behaviour
was worried about failing to accomplish my responsibility. When
taking photos for children, it was difficult to help them follow my
Cognitive effects of anger:
instructions, which made me feel slightly angry; however, I can
a) Enhance creativity
take fantastic art photos from time to time (Professional
photographer).
Behavioural effects of anger:
a) Propose ideas boldly
b) Take actions spontaneously
Cognitive effects of anger:
a) Create ideas fluently
Behavioural effects of anger:
a) Hurt relationship and co-operation
Behavioural effects of companionate love: Although I did not count on the feelings of closeness to stimulate
a) Enhance solidarity and co-operation
creative thinking, the feelings of closeness and companionship can
develop solidarity to enhance co-operation among co-workers in
my unit. (Unit manager).
Behavioural effects of companionate love: In my experience, when I felt intimate with co-workers, I became
a) Feel free to express ideas
confident and open-minded in the group. This led me to express
my ideas freely. I prefer a friendly work environment to an angry
Cognitive effects of anger:
environment. If my supervisor, co-workers or I am angry, I cannot
a) Cause distraction at work
do my work well, especially tasks that demand concentration
(Non-manager).
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Theoretical Contributions
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Practical Implications
There are several noteworthy practical implications for the role of emotion in creativity and
innovation management. First, the current
finding that anger enhances creativity suggests that organizations should nurture a
culture of criticism. Criticism that activates low
to moderate anger could stimulate creativity,
enhance idea assertion and improve idea
evaluation. Steps taken by Steve Jobs, the
former CEO of Apple, exemplify one form of
this possible criticism. At Apple top 100
meetings, which would present a thorough
review of product plans for the next 18 months
or so, participants would vigorously argue
with one another in a bid to get their own
suggestions on the list of the 10 tasks or goals
the company would prioritize (Isaacson, 2012).
The generation of Apples creative ideas seems
to have rested partly on the activation of
moderate irritation, which was stimulated by
efforts to encourage vigorous debate among
employees. However, when people feel
others criticism is personally demeaning, high
levels of resulting anger may turn cognitive
conflict into emotional conflict. This would
damage the relationships between co-workers
and hurt co-operation and task performance
(Amason, 1996).
Second, facilitating warmth and attentiveness in interpersonal relationships in an
organization can nurture friendship and
companionate love among employees, thus
helping to enhance co-operation and idea
implementation. However, this pattern is not
good for idea creation and idea evaluation,
which is critical in idea-generation processes.
Altogether, to link friendship and cooperation with criticism and creativity in an
organization would appear to be a significantly challenging endeavour. Maybe a culture
of constructive confrontation, as referred to
by Intel, could serve as a practical solution.
Intel trains employees in the theory that they
should confront the problem, not the person;
resolve the problem while maintaining the
working relationship (Grove, 1996). In other
words, organizations management of idea
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