SAP migration from on

premise to Microsoft
Azure Cloud
&
Managed Services
On Azure
Ver: 1.0

Created by: Mr. Saikat Banerjee

Created for: MPS Limited

Reviewed, Verified, Cross-checked: Mr.Vishal Parpia

Legal Cross-checked: Mr.Rohit Pandey

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Confidential Document
Please do not distribute, email, forward, copy, print, fax and advertise without
prior written authorization of both parties involved in this document.
Document Created by: Mr. Saikat Banerjee
Document Created for: MPS Limited
Document Creation date: 07 April, 2015 (Tuesday)
Document Reviewed by: Mr. Vishal Parpia
Document Checked with Legal: YES
Document Checked and approved from management: YES

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Contents
1. Requirements of MPS Limited
2. Service Level Agreements (SLA) for the environment on Azure
2.1. Combined SLA of CloudCover & Azure
3. SAP Migration from On Prem to Azure
3.1 Scope of Work
a.

Deployment and Consultancy for Azure

b.

Migration of on prem SAP on Azure

3.2 Pre requites - required before Migration and Iaas Deployment

(architecture diagrams for HA and without HA)
3.3 Exclusion
3.4 Assumptions
3.5 Project Duration
4. Managed Services from CloudCover
4.1. Type
4.2. Scope
4.3. Severity Levels & SLAs
4.4. Escalation Matrix
5. Reports
6. CloudCover charges for the 24*7*365 managed services with change and release
management
7. Deployment and consulting
8. Consolidated commercials
8.1 Azure pricing
8.2 Cloudcover charges
8.3 CloudCover charges
8.4 Managed service charges
8.5 Total Charges(Approx.)
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1. Requirements of MPS Limited

Key requirement from MPS Limited is to
a. Migrate their existing on premise SAP to Microsoft Azure public cloud.
b. Managed Services for Infrastructure on Microsoft Azure On 24*7*365
Basis.

MPS Limited is seeking to collaborate with a Managed Services Partner of

Azure Cloud Platform who can assist them with the SAP migration to cloud, and
also manage the infrastructure on behalf of them i.e. Managed Services with
corresponding Service Level Agreements (SLAs).
Key deliverables of this Managed Services Partner will be

Migrate on prem SAP and LOB applications integrated with SAP to Azure
Perform a detailed analysis of the current environment variables
Devise a strategic roadmap for Managed Services
Provide SLA-driven 24*7*365 Managed Services with detailed description
of the severity levels, SLAs and resolution times for Azure environments

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2. Service Level Agreements (SLAs) for

the environment on Azure
This section aims to define CloudCovers 24*7*365 support offerings as well as
define the SLAs under which we operate. CloudCover provides architecture,
management, 24*7*365 managed services support and maintenance on cloud
infrastructure running on Azure. Microsoft Azure provides different SLAs for
each element of infrastructure they offer. These SLAs (current at the time of
creation of this document) are defined under the support section.

By leveraging Azures fault tolerant and high availability solutions, CloudCover is

able to augment and provide higher levels of service than the underlying
components, effectively the whole is greater than the sum of the parts.
CloudCovers combined SLA is defined under Combined SLA.

Keep in mind this document presumes that your architecture has been designed
by CloudCover, has been implemented to leverage every high availability
solution Azure provides and that it utilizes CloudCovers 24*7*365 managed
services for fault detection and mitigation.

This document does not take into account Information Technology Service
Continuity, Business Continuity or Disaster Recovery. Any such implementation
will include a custom SLA with specific recovery point objectives and recovery
time objectives, mutually agreed upon by MPS Limited and CloudCover.

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3. SAP migration: on premise to Azure

SAP migration involves two different consulting and deployment activities:
a. Deployment and Consultancy for Azure
b. Migration of on prem SAP and LOB Applications on Azure
As requested, architecture for both SAP with and without high availability
is shown below:

Fig.: SAP in Azure without high availability

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Fig.: SAP in Azure with high availability

3.1 Scope of work:

a. Deployment and Consultancy for Azure:
Analyzing on prem infrastructure
Sizing the infrastructure for Azure
Creation of VMs
Implement High Availability
Deploy and Configure the Web Server
Deploy and Configure Traffic Manager
Automate HA in case of Failover
Automate Health Probe for the VMs
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 Establish VPN between on prem Azure Public Cloud

Co-ordinate in Deployment of SAP on Azure
Preparation of the architecture of the Infrastructure
Include best practices for better uptime
Co-ordinate in case of any infrastructure related bottlenecks during
SAP migration

b. Migration of on prem SAP to Azure

SAP Landscape - Migration of ECC 6.0
Phase

Deliverables

Responsibilities

Project Preparation
Final Project Plan

Cloud Cover & MPS

Installation of Solution Manager 7.1 SP13

Setting up the Hardware for SAP Solution
Manager Server
Installation of Operating System and post
installation activities
Check OS Prerequisites, dump SAP Solution
Manager DVD's
Install & Patch SAP Solution Manager 7.1 SP13
Production system
Post Installation Activities
Perform initial, basic configuration of the
Solution Manager system
SAP Router installation & Testing
Sign-off

Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover & MPS
MPS

Proposed
Install Diagnostics agent and SAP Host Agent
on satellite systems
Enable Maintenance Optimizer
Enable Early-watch alerting
Configure SAP Download Manager and
patch repository

Cloud Cover

Development System

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Setting up the Hardware for SAP Development

Server
Installation of Operating System and post
installation activities
Migration of SAP ECC 6.0 & Upgrading MS SQL
2005 to SQL 2012
Post Processing Activities, Apply - SAP License
etc.
Technical Testing - BASIS
Functional Testing
Sign-off
Quality System
Setting up the Hardware for SAP Quality
Server
Installation of Operating System and post
installation activities
Migration of SAP ECC 6.0 & Upgrading MS SQL
2005 to SQL 2012
Post Processing Activities, Apply - SAP License,
STMS etc.

Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover & MPS
MPS
MPS

Cloud Cover
Cloud Cover
Cloud Cover

Sign-off

Cloud Cover
Cloud Cover & MPS
MPS
MPS

Cutover Planning & Preparation

Cloud Cover & MPS

Technical Testing - BASIS

Functional Testing

Final Preparation

Go-Live & Post GoLive Support

Setting up the Hardware for SAP Production
Server
Installation of Operating System and post
installation activities
Migration of SAP ECC 6.0 & Upgrading MS SQL
2005 to SQL 2012
Post Processing Activities, Apply - SAP License,
STMS etc.
Technical Testing - BASIS
Functional Testing
Sign-off

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Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover
Cloud Cover & MPS
MPS
MPS

sales@cloudcover.in

3.2 Pre requites - required before Migration and Iaas Deployment

Credentials for OS, Data Base & SAP for SAP Landscape ( SAP All Clients
SAP* & DDIC )
SAP Marketplace (OSS) User id & Password with full access
Data Center Access at MPS

Internet access

3.3 Exclusion
SAP Version Upgrades / EHP's
Disaster Recovery
Any Functional & ABAP Testing / Changes
Data Base Optimization, Fine Tuning
Or any other activity which is not mentioned in the Scope of Work (3.1)

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3.4 Assumptions
MPS Limited will be responsible for taking backups during entire project
and will provide latest backup to CloudCover team as and when required.
MPS Limited will appoint or identify a Project Manager to work with for
CloudCover SAP Team dedicatedly.
MPS Limited Functional & ABAP team will carry out testing and will resolve
any issues related to same within time frame
MPS Limited will provide all the SAP & Database DVDs required for the
installation & migration of SAP System to CloudCover SAP Team.
MPS Limited will provide SAP Market place full access for downloading SAP
software, patches, kernels, SAP Licenses to CloudCover SAP Team.
MPS Limited will provide VPN / Router connectivity to CloudCover.
MPS Limited will register for the Azure subscription and share the
credentials for the same with CloudCover team.

3.5 Project Duration

6 man days ( for Azure infrastructure deployment)
6 Weeks = 6*7 = 42 days (for SAP migration)
Total no of days: 50 days (approx.. )

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4. Managed Services from CloudCover

CloudCover is one of the handful of AZURE Advanced Consulting Partners in
India with a Managed Service Provider (MSP) competency. We offer a
completely managed infrastructure solution.

We effectively become your IT administration and operations arm and take care
of everything associated with the companys cloud presence. We manage all
servers, services, networking, security, upgrades and maintenance
transparently.

CloudCover will build additional tools (and provide you with a perpetual license
for the same) to manage and maintain your unique infrastructure. Our team of
software engineers and cloud specialists will tweak your network, optimize your
servers and recommend new architectural improvements to better leverage the
cloud. Complete management is only offered as a fully 24*7*365 managed
service.

4.1. Type
24*7*365 SLA-driven Managed Services
- All 24 hours round the clock is deemed key to your business operations
- Services Level Agreement (SLA)-driven Managed Services will be provided by
CloudCover NOC .
- For Managed Services scope, see Section 4.2.
- For SLAs, see Section 4.4.
- Contract period = 1 year
- Renewed every year
- Joint reviews performed every Quarter with management
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4.2. Scope
CloudCover will provide all these services mentioned below as part of the SLAdriven Cloud Managed Services to MPS Limited.

Deployment
Provisioning
Basic Cloud Services Integration
Creation of secure environment
Image Replication to HA & DR
Cloud User Management
Auto scale management

Monitoring
Site Availability
CPU
Disk
Memory
Traffic
Application Specific Monitoring
Custom Metrics
Dashboard Access
Threat Monitoring

Database Management
Replication to HA & DR

Security Management
Firewall Configuration
File Permissions
Windows OS Patching
Server Hardening
Virtual Networking
VPN Integration
Encrypted File System
Single-Sign On and Federated Identity

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 User Management
ACLs and IAM setup
User policy setup
MFA setup and management
Backup / Restore
Image creation
File / Directory
Block Storage
Scheduling / Automation
Data Retention compliance
Snapshot Management or HA & DR Management
Fire drills
Storage Appliance Configuration
Disaster Recovery (optional)
DB Master / Slave
DNS Failover
Recovery Drills
Audit Management
Quarterly Backup
Quarterly Security
Quarterly Configuration
Quarterly Security Audit Reports
Monthly Backup
Monthly Security
Monthly Configuration
Resource Utilization Reports
Customer On-boarding
Configuration of Cloud infrastructure (VPN tunnel, Security groups
white listing)
Assisting Clients in VPN configuration

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 Log Management
Log File Shipping / Rotation
Log Backup
Integration with 3rd Party Logging Services
ADVISORY REVIEW (Quarterly Once)
Advisory meeting with a Solutions Architect
Key points for optimization of Infra (if any)
Key recommendations (if any)
Key concerns (if any)
Key new features on AZURE (if any)
Key best practices (if any newly released)
ADVISORY REVIEW (Quarterly Once)
Advisory meeting with a Solutions Architect
Key points for optimization of Infra (if any)
Key recommendations (if any)
Key concerns (if any)
Key new features on AZURE (if any)
Key best practices (if any newly released

4.3 Severity Levels and SLAs

Severity Level means the degree of impact that an incident can have on MPS
Limiteds business. The following Severity Levels are applicable for Network,
Server, and Database Infrastructure Management Services:

Severity
Level

L3

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Description
Service outage resulting from failure of application,
database, web servers, network devices.
Patch upgrade*
IMAC changes
User ID Creation and Deletion
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 Disc quota changes

Data backup or restore requests
*This activity may have a dependency on successful test of patches in UAT/test environment
and/or availability of downtime for the activity. The ticket for such activities shall be raised in
discussion with the Customer.

L2

Any failure of one of the multiple application, database,

web servers or network devices that are configured
under high availability using physical redundancy at the
same location, that does not result in service outage.
Any other standalone server or network element in
scope.
Any incident of backup activity or Job failure on servers
running business applications, web servers, email, DNS,
and databases.
Disruption due to virus attack.

L1

Any event that causes business disruption and escalated

through L2 Support or directly by client

4.3.1. Service Levels

4.3.1.1 Incident Service Levels

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Severity Level

Response Time

% SLA

L3

60 minutes

99.0%

L2

30 minutes

99.5%

L1

15 minutes

99.95%

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4.4 Escalation Matrix

Severity Level

Handled By

L3

Operations Team

24*7*365 rotating service of technical

personnel for all S3 jobs. This team
comprises of Azure Certified SysOps.

L2

Solution
Architects Team

This is 24*7*365 rotating service of

Subject matter experts, platform experts
and Azure experts with 3-5 years of
experience. This team comprises of Azure
Certified Solutions Architect Associate
Level.

L1

Senior Solutions
Architects Team

This is 24*7*365 rotating service of

Subject matter experts, platform experts
and Azure experts with over 8-10 years of
troubleshooting and Azure experience.
This team comprises of Azure Certified
Solutions Architect Professional Level.

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Service Level Item

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5. Reports
Following reports can be provided to MPS Limited:
1. Pingdom uptime reports
2. Monthly Incident Report (Report on Incidents, Response time,
Resolution time, SLA meet versus miss) Monthly infrastructure
performance reports

3. RCA Reports for S1 Incident within 2 days and for all other event, within
6 days

4. Initial report for a L3 Incident will cover Time of Occurrence, Duration of

Incident, Summary of Incident, Impact, and workaround. Analysis will be
shared within 24 hours of an incident

5. L1 Support is baked in our Managed Services Packedge.

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6. CloudCover Charges for the 24*7*365

Managed Services with Change and
Release Management
This is a monthly recurring fee.
20% of clients AZURE Monthly bill or INR 20,000 per month whichever is
`higher will be charged for the Managed Services provided by
CloudCover in order to manage the said Cloud Infrastructre on Azure
Cloud Platform.
As per clients requirment this enegement will be effective for 12
months in the start and client can extend it further after the said period
of 12 months.

* Usual taxes apply at the time of raising invoice.

Please note:
Consulting cost does NOT include License costs
Managed Services cost does NOT include License costs which will be purchased as ondemand and invoiced to MPS Limited when it is needed
Managed Services cost will be revised and renewed post 1-year

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7. Deployment and Consulting

Deployment and Consulting services is an one time service offered by
CloudCover to automate :
Instance Creation
Configruation and Reconfigruation
Enhancement in overall Deployment processes

All the DevOps activities are charged on daily fashion depending on the
resource level engaged in building the scripts for automation for your
stack on Cloud.

Daily Rate Card is provided below :

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Resource Level

Hourly Charges

Senior DevOps Engineer

INR 20,000/day

Mid-Level DevOps Engineer

INR 15,000/day

For the current proposal we are anticipating it to be approximately 6

man days.

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8. Consolidated Commercials:
As stated earlier, there are 4 main pricing components :
1.
2.
3.
4.

Azure IaaS charges

Azure IaaS Consulting and Deployment charges
SAP migration charges
Managed Services

8.1 Azure IaaS charges:

(all these charges are exsimated approximate charges)

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8.1.1

Without HA:

8.1.2

With HA:

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8.2 Deployment & Consulting Charges:

(all these charges are exsimated approximate charges)

No. of days = 8 (approx.)

No. of man days = 6
Daily Charges = INR 20000 / man day
Approximate Cost = INR 20,000 * 6 = INR 1,20,000

8.3

SAP on prem to Azure Migration Charges:

(all these charges are exsimated approximate charges)

Approximate Charges = INR 8,00,000 Lacs / Taxes will be extra as

applicable during Invoicing
Payment will be done on Mile stone basis
Deployment and Consulting Charges (to be paid upfront) - INR 1,20,000/
Solution Manager Installation INR 2,00,000/
Development Migration INR 2,00,000/
Quality Migration INR 2,00,000/
Production Migration INR 2,00,000/
Note :
3rd party applications integration efforts & commercials are not included in
this pricing once we have clear understanding we can work out the same.
Invoice will be raised at the end of the completion date of the various
milestones, to be paid within one week of presenting the same.
All out of pocket expenses i.e. boarding, lodging, transportation, travel and
incidentals will not be part of total cost as mentioned above.
MPS Limited will make an arrangement of out of pocket expenses (Flight
Ticket, Local Travel, Accommodation and other incidental expenses)
CloudCover will take a minimum of 2 weeks from the date of commercially
clear order, to begin the project.
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8.4 Managed Services:

Post consulting, deployment and migration the charges for managed
services will be applicable, which is:
20% of clients AZURE Monthly bill or INR 20,000 per month
whichever is higher.

8.5 Total Charges(Approx.):

No HA
Deployment and Consulting = INR 1,20,000
Migration of SAP on prem to Azure = INR 8,00,000
Azure monthly cost = INR 80,655 / month (for no HA)

Total = INR 10,00,655 (excluding tax )

and after that approx. monthlty charges,

Azure Charges = INR 80,655 / month

Managed Service = INR 20,000 / month [or 25% of Azure consumtion
cost whichever is higher]
Total = INR 1,00,655 / month approx..

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 HA
Deployment and Consulting = INR 1,20,000
Migration of SAP on prem to Azure = INR 8,00,000
Azure monthly cost = INR 1,03,078 / month (for HA)

Total = INR 10,23,078 (excluding tax )

and after that approx. monthlty charges,

Azure Charges = INR 1,03,078 / month

Managed Service = INR 20,000 / month [or 25% of Azure consumtion
cost whichever is higher]
Total = INR 1,23,078 / month approx..

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