Professional Documents
Culture Documents
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Chapter-1
Objective:
To know the difference
between General
Communication
Chapter-1& Business
Communication.
11. Introduction
Communication may be broadly defined as the process of meaningful interaction among
human beings. Communication means to inform, tell, show or spread information.
Information here is referred to as ideas, feelings, emotions, and opinions etc. that are
communicated from one individual to another. When a person communicates, he/she tries to
establish a common ground of understanding either at the same level or at different levels.
However, there is a difference between general communication and business communication.
Communication that goes on in ordinary day-today life is called general communication
whereas communication related to business and economic activities of human beings is
referred to as business or professional communication. Business communication centres
around the world of business, of trade and commerce. Communication plays different roles
and can take place in different situations; business communication is concerned only with
well-defined business activities.
Business communication is a specialized branch of communication; there is no basic
difference between general and business communication. Whatever is true of general
communication is also true of business communication; the process and rules of
communication are same. Because of globalization and spread of business activity across the
world, people have realized the significance of communication as an essential tool and an
urgent need in the professional world than what it was two decades back. Problems and issues
may be unnoticed in general communication but it can have serious consequences in a
professional or business world. Therefore, the difference in general communication and
business communication lies in its degree; degrees of formality and style.
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PRACTICE
Long Answer Type Questions:
1. Everything that is true of general communication is also true of professional
communication except in the degrees of formality. Discuss.
2. What do you understand by accuracy, brevity and formality in professional
communication? Write your answer with examples.
3. Write short notes ona. Accuracy in Professional Communication
b. Precision in Professional Communication
c. Objectivity in Oral Communication
d. Clarity of Expression in Professional Communication
4. Style in communication refers to the way something is said rather than what is said.
Elaborate the statement.
5. What is objectivity in communication? How can you achieve objectivity in
Professional Communication? Write your answer with examples.
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