OPERATIONS

Role
"DIG Chicks"
D - Differentiation (part of strategic role)
I - Interdependence w/ other KBFs
G - Goods and services in other industries
C - Cost leadership (other part of strategic role)
Influences
"GTG le coq" + CSR
G - Globalisation
T - Technology
G - Government
L - Legal regulations
E - Environmental
Co - Cost-based competition
Q - Quality expectations
CSR - Corporate social responsibility
- legal v ethical
- env. sustainability and social responsibility
Processes
Haven't got any for processes, sorry, other than the 4 V's under transformation processes
(influence of Volume, Variety,Visibility and Variation in demand.
Strategies
"POGO SQUINT"
P - Performance objectives
O - Outsourcing
G - Global factors
O - Overcoming resistance to change
S - Supply chain management
Qu - Quality management
I - Inventory management
N - New product/service design and development
T Technology

Performance Objectives
"Quesadilla Football Club" (i think that's some mexican food, pronounced kay-sa-dee-a)
Q - Quality
S - Speed
D - Dependability
F - Flexibility
C - Customisation
C Cost

MARKETING
Role
"Tasi" (pronounce tah-see)
T - Types of markets
A - Approaches to marketing
S - Strategic role
I - Interdependence
Influences
"Feck"
F - Factors influencing customer choice
E - Ethical
C - Consumer laws
Factors Influencing Customer Choice
"Pegs"
P - Psychological
E - Economic
G - Government
S - Sociocultural
Ethical
"Tapes"
T - Truth,
A - Accuracy and good taste in advertising
P - Products that may damage health
E - Engaging in fair competition
S - Sugging
Consumer Laws
"WIPD" (pronounce whipped)
W - Warranties
I - Implied conditions
P - Price discrimination
D - Deceptive and misleading advertising
Processes
"SMEIDI" (pronounce smeedy)
S - Situational analysis (SWOT and product lifecycle)
M - Market research

E - Establish marketing objectives

I - Identify target market(s)
D - Develop marketing strategies
I - Implement, monitor and control
Strategies
"4 P's + PEG"
4 P's - Product, Price, Promotion and Place (channels of distribution)
P - People, processes and physical evidence
E - E-marketing
G - Global marketing

FINANCE
Role
Objectives
"PLEGS" (pronounce pee-legs; our teacher even told us to imagine someone with pee running
down their leg)
P - Profitability
L - Liquidity
E - Efficiency
G - Growth
S - Solvency (aka gearing)
Strategic Role
"FID"
F - Finance decisions (where do we get money from?)
I - Investment decisions (what should we do with our money to generate more income?)
D - Dividend decisions (how do we distribute any earnings?)
Influences
"Sigg"
S - Sources of finance (internal v external)
I - Institutions
G - Government
G - Global market influences
Financial Institutions
"Buf sail"
B - Banks
U - Unit trusts
F - Finance companies
S - Superannuation funds
A - Australian Securities Exchange
I - Investment banks
L - Life insurance companies
Processes
"PIMFLE" (pronounce pim-full)
P - Planning
I - and Implementing
M - Monitoring and controlling
F - Financial ratios

L - Limitations of financial reports

E - Ethical issues related to financial reports
Planning and Implementing
"Red and Blue Corner"
R - Record systems
B - Budgets
C - Financial controls
N - Financial needs
R - Financial risks
Limitations of Financial Reports
"DR CEN has TINEA"
DR - Debt repayments
CE - Capitalising expenses
N - Notes to financial statements
TI - Timing issues
NE - Normalised earnings
A - Asset valuation
Strategies
"Good Work Charlie's Penis" (mature, I know, but whatever works)
G - Global financial management
W - Working capital management
C - Cash flow management
P - Profitability management
Global financial management
"Hm, die"
H - Hedging
M - Methods of international payment
D - Derivatives
I - Interest rates
E - Exchange rates

HUMAN RESOURCES
Role
"OHUSI" (I'm a huge Dave Hughes fan, so in my head I say this like Oh, Hughesy!)
O - Outsourcing
H - Human resources function
U - Using contractors
S - Strategic role
I - Interdependence
Influences
"STEELS"
S - Stakeholders
T - Technological
E - Economic
E - Ethics and CSR
L - Legal
S - Social
Processes
"ADMS" (I think of it as Adams)
A - Acquisition
D - Development
M - Maintenance
S - Separation
Strategies
"PaRTLy GRaDD" (I think of it as partly gradd, and then just lose all the vowels as well as the
'y')
P - Performance management
R - Recruitment (internal/external; general/specific skills)
T - Training and development (current/future)
L - Leadership style
G - Global (costs, skills, supply)
R - Rewards (monetary/non-monetary; individual/group; performance pay)
D - Design (ie job design; general or specific)
D - Dispute resolution

Effectiveness of Human Resource Management

Indicators
"What black" (again, it's important to remember which letters aren't part of the acronym)
W - Worker satisfaction
A - Absenteeism
T - Turnover
B - Benchmarking key varialbes
L - Levels of disputation
A - Accidents
C - Corporate culture