Smart City Monitor

Service package for Municipalities, City stakeholders and Citizens

Description
The service package provides customers realizing local governance with complete turn-key service solution
Smart City Monitor for Municipality management, Stakeholders service providers and Citizens.
It includes implementation of server and client software on multiple user devices and Smart City digital
service applications, providing monitoring, analysis and benchmarking of a City life, introductory training of
customer representatives (optional), provision of necessary reference materials and user guides for
customization and further development of city applications, launching of Smart City Monitor information
services and extended support of customer after the implementation.
The implementation is made accordingly to specifications of international standard ISO 37120:2014
Sustainable development of communities Indicators for city services and quality of life including city subsystems as theme objects and all core indicators. The relevant sample demo presenting the application
functionality is available on-line by the link: https://win2biz.com/static/content/en/532/
Functionality of the solution
After the implementation the services allow all users identified by customer have the following functionality
1. Monitor City performance accordingly to ISO 37120:2014 for the whole City, each of its theme
objects by viewing current state of each object and any of its core and auxiliary indicators.
2. Analyze results of calculations and identify causes which led to particular states and caused relevant
events accordingly to definitions of sustainability made for each particular indicator
3. Benchmark results against evidence data for previous periods or compare achievements to other
cities accordingly to benchmarks formulations by ISO 37120
The platform provides effective basis for further developments including localized indicators, planning
based on evidence and simulation of development options.
Data required for calculation are imported from data sources provided by City specialists and shall be
periodically uploaded to City Server folder Data sources as Excel files. Additional server functionality
upgrading related to data import from multiple databases can be implemented if necessary after obtaining
sufficient experience of data preparation its collection from relevant providers.
Detailed specification for implementation is provided in Annex 1.
Implementation time
3 months for installing prototype application City 37120 Core providing basic platform for further
customization to local requirements and developments, Language versions: English, Localized
language version is to be implemented
Smart City Monitor and Open City Application Model, Service Package by ASIDEES.ORG, 01.05.2015

Note: Total duration depend on time required for data files preparation by customer
representatives. The sample data files are provided.
Implementation content
1. Preliminary discussion of customer requirements, terms, implementation plan and supporting
actions by parties, defining responsible customer representatives taking part in the
implementation
2. Signing Service Agreement along with the implementation plan
3. Providing customer representatives with relevant reference documentation regarding
information service platform, application and information instruments for users and sample
data files
4. Setting the City Monitoring Server and City 37120 Core sample application (server options: incloud or in-house, e.g. in municipality building)
5. Introductory training course, duration 6 hours (optional)
6. Data source files preparation and installation by customer representatives
7. Application testing and tuning
8. Presentation of the running system and signing Protocol of Acceptance
9. Extended service support by email and on-line, updating and upgrading of the platform
software
Application service support duration: 12 months
Data sources: Data is entered into Excel files accordingly to data file samples and manually updated by
Municipality employees (or representatives of relevant service providers) periodically
Data updating periods: Any selected by customer e.g. quarterly, monthly, weekly, daily, each 6 hours, each
3 hours, each hour
Data updating procedure: uploading updated Excel data file into Smart City server by customer employee.
Optional implementation may include enabling the server access to database(s) storing relevant information
for its importing into the server over Internet or local city network.
Application platform customization: allowed and available based on provided application objects
definition instruments by adding of optional indicators, its targets, sub objects, data sources, constants,
editing of object properties, etc.
Price of the service package implementation includes
1. Installation
2. Introductory training session (up to 6 h, optional, costs depend on selected training format)
3. User reference materials for running the services, updating source data, application implementation
description for core indicators and guides for customization and local developments (additional data
sources, indicators, objects)
4. Extended service support including server and clients software and application City 37120 Core, its
upgrading, issue resolving in e-mail and on-line mode (in English)
5. Annual license subscription for 1 server, Smart City Open Application Model 37120 Core, 10
Power Clients for the application managing and development, up to 1000 Smart City Monitor Light
Clients (Chrome browser application, additional upgrading to Safari is anticipated)
Smart City Monitor and Open City Application Model, Service Package by ASIDEES.ORG, 01.05.2015

Licenses: Non commercial, single installation in registered location

Further development options:

Upgrading the application to City 37120 Core & Supplementary for achieving full compliance to ISO
37120
Formulating and adding locally defined indicators and data sources to meet local operational
requirements and management policies
Smart City certification for compliance to ISO 37120:2014
Legal implementation framework options
1. Agreement for service implementation and support
2. Joint project financed by third party funds, grants (Horizon 2020, Eureka, National or Regional
funds, etc)
The service package implementation and support languages: English. Additional language options will be
announced when available or provided by local consulting partner.
Training course (optional)
The content

Overview of Smart City Monitor, realization of sustainability concepts by its information

instruments for City managers and Citizens
Management and maintenance of the City Monitor server and its users by local Administrators
of Smart City Applications
Introduction to ISO 37120:2014: Objectives, indicators, data
Data preparation and updating procedures
Formulating of sustainability by city indicator targets accordingly to city development plans
Defining optional city objects states and its calculation rules
Application customization and local development options
Further areas of city information services development by adding supplementary and locally
defined indicators, implementing systemic access to data sources, customized event reporting,
etc.

Training audience and requirements: up to 8 persons, computer class, screen projector, each
computer connection to City server enabled, in on-line training local class coordinator shall be
present during training session
Training session modality options: (1) on-site or (2) on-line (subject to agreement)
Audit and Certification for ISO 37120:2014: The implementation is optional and subject to additional
agreement and results of the service package implementation.
Contact for service inquiry: info@asidees.org

Smart City Monitor and Open City Application Model, Service Package by ASIDEES.ORG, 01.05.2015