HR Specialization Project

To understand the Stress level of Employees within

a BPO and a Real Estate Company and to Examine
the Influence of Stress on the Employees
Motivation and Performance

Submitted in partial fulfillment of the requirements for

Master of Management Studies (MMS)

Academic Year: 2014

Submitted By

KHAN UMAIR AHMED

Roll No.19
Semester IV; Batch: 2013-15
H K Institute of Management Studies and Research, Jogeshwari,
Mumbai 400102

Students Declaration
I hereby declare that this report submitted in partial fulfillment of the requirement of the
award for the Master of Management Studies to H K Institute of Management Studies
and Research, is my original work and not submitted for award of any degree or diploma
fellowship or for similar titles or prizes.
I further certify that I have no objection and grant the rights to H K Institute of
Management Studies and Research to publish any chapter/ project if they deem fit in
Journals/Magazines and newspapers etc. without my permission.

Place

Mumbai

Date

December 13, 2014

Name

KHAN UMAIR AHMED

Class

M.M.S.: Sem. IV

Roll No.

19

Certificate
This is to certify that the dissertation submitted in partial fulfillment for the award of
Master of Management Studies of H K Institute of Management Studies and Research is
a result of the bonafide research work carried out by Mr. Khan Umair Ahmed under my
supervision and guidance, no part of this report has been submitted for award of any
other degree, diploma, fellowship or other similar titles or prizes. The work has also not
been published in any Journals/Magazines.

Date: December 13, 2014

Place: Mumbai

Dr. K. C. Pandey
Director
HKIMSR

Project Guide

: Prof. Anand Desai

Core Faculty
HKIMSR

ACKNOWLEDGEMENTS
It was an immense pleasure to work on this project. I am proud to say that I have gained
a lot of valuable knowledge and insight on the subject matter of my study. There are a
number of people who played an important role in the successful conduct of the project
and it would be in order for me to thank them.
At the outset, I would like to thank our director, Dr. K.C Pandey, for according me this
wonderful learning opportunity and whose encouragement is always extremely
motivating.
I am extremely grateful to Prof. Anand Desai, the guide of my project of HKIMSR, for all
the guidance, support and insight during the course of my project.
I would also like to take this opportunity to thank my friends, specially Parth Mehta,
Nadeem Shaikh, Rupal Pol and Jahangir Navlekar for their ever-willing help and
assistance, that enabled me to get things right.
Finally, the project would not be complete without my expressing heartfelt thanks to
both my loving Grandparents as well as the various family members for their
unconditional love, support and encouragement.

KHAN UMAIR AHMED

TABLE OF CONTENTS
Page No.
CHAPTER 1

EXECUTIVE SUMMARY

01

CHAPTER 2

INTRODUCTION
2.1
Introduction to Human Resources Management
2.2
Introduction to Stress Management
2.3
Introduction to Project

02-14
02
03
14

CHAPTER 3

PROJECT DETAILS
3.1
Objective of the Project
3.2
Study Methodology
3.3
Study Limitations

15-17
15
16
17

CHAPTER 4

ANALYSIS & FINDINGS

A
Demographic Profile
B
Stress level at Grab House and Global Solutions
C
How to keep the workforce motivated

18-37
18
21
31

CHAPTER 5

CONCLUSIONS & RECOMMENDATIONS

5.1
Conclusions
5.2
Recommendations

34-35
34
35

A.
B.

36-39
36
39

ANNEXURES
Questionnaire
Bibliography