( F999 CB C-A)

We CARE for our Victims of Crime

We are so sorry that you are a victim of crime.

Our Summary of the Ministry of

Justice Code of Practice for Victims of
Crime
This is the statutory code which sets
out the minimum level of service
victims should receive from criminal
justice agencies. The Victims Code
applies to all criminal justice
agencies, including the Police, Crown
Prosecution Service, Courts Service,
and providers of the Probation
Service. It sets out what each agency
must do for victims, and the
timeframe in which they must do it. It
tells victims what they can expect and
allows them to hold the system to
account
The service to which victims are entitled
includes:
An assessment of your needs.
An explanation, and written
information, on what to expect from the
Criminal Justice System, such as the
Information for Victims of Crime
leaflet or the details of a website with
the information.
Agreement on how often you will
receive updates on the status of your
investigation.
Updates at key stages, for example, if
a suspect is arrested, interviewed
under caution, released with no further
action, released on police bail or
charged, within five working days or
one day for enhanced service.
An explanation of a decision not to
investigate a crime within five working
days, or one day for enhanced service.
Advice when an investigation into a
case has been concluded with no-one
being charged and to have the
reasons explained within five working
days, or one day for enhanced service.
Be referred to organisations supporting
victims of crime and information about
victims services including contacts so
you can access their support any time.
An explanation that if you are making a
witness statement this may result in
you needing to give evidence at court
if the case goes to trial.
Help to make a Victim Personal
Statement at the same time as making
a witness statement. A VPS gives you
an opportunity to explain in your own
words how a crime has affected you
and gives you a voice at court.
The dates of all criminal hearings and
of any requirement to give evidence if
the case goes to court.
Notification of the outcome of a case
and an explanation of the meaning and
effect of the sentence.
An enhanced service if you are a
victim of the most serious crimes,
persistently targeted or vulnerable or
intimidated.
The freedom, at any time, to opt out of
receiving services under the Victims
Code, or to opt back in again.
The full Code of Practice, and other
victim support services, can be
viewed on our website
www.bedfordshire.police.uk
under the Victim Information tab on
the Home Page

We really do CARE meaning we will:

Contact you throughout our enquiries
Agree with you how we are going to do this
Refer you to other agencies that can also help,
and
Empathise with your needs
The table below was used by the officer, or staff member, you
spoke to today to double check that we have covered all the
important points with you.

Because we CARE we double-checked the following:

YES N/A

You know the name of the officer/staff member you spoke to today.

You understand you will not be contacted again unless there is a viable line of
enquiry. This could change at any time.

If there is a viable line of enquiry we know how to contact you and how often
you would like to be updated.

You are aware of everything we have done so far and what we plan to do.
You know how to contact us
You know the incident number reference or other reference number
We have listened to your concerns and addressed any questions you have

This aide-memoire details basic information about your incident and how you would like us to get and stay in
touch, if matters suddenly start to progress.

Our Agreement with You

Keeping you informed:
The name and email address of the officer/investigator you spoke to today is:
paul.simmonds@bedfordshire.pnn.police.uk
The Collar Number of the officer/investigator is

4397

Your unique incident reference number is

Your unique crime reference number is

C/44614/2014 Refers

If you have any questions or information regarding your investigation please call 101 and ask to speak to
the investigating officer.

You would prefer to be updated by:

E-mail
Telephone
Another arrangement

Mobile phone text

Letter

Email communication allows us to provide you with updates 24 hours-a-day, 7 days-a-week, to be

read at your convenience.

We will update you

Once every 28 days or when there is a significant development in the case i.e. someone is arrested,
interviewed under caution, released on police bail, charged or no further action to be taken.

Another preferred arrangement:

Because we CARE, please let us know if we can improve our service to YOU