Professional Documents
Culture Documents
Marks: 86
Number of Questions: 86
ABC1
ABC1-Set1
1.
Item code: 964.1.1-01.1
One employee in a company always seems willing to help other employees with aspects of their own jobs. This employee is
a positive force and a "team player" within the organization.
Which dimension of organizational citizenship behavior does this employee demonstrate?
Choose 1 answer
a) Altruism
b) Courtesy
c) Civic virtue
d) Sportsmanship
e) Conscientiousness
Answer: Altruism,
2.
Item code: 964.1.1-02.3
A manager rates one of his/her employees very highly on all dimensions of job performance, including some dimensions
(such as creativity) for which there was no observed behavior.
These ratings most likely reflect what type of rating error?
Choose 1 answer
a) Halo
b) Logical
c) Central tendency
d) Positive leniency
e) Negative leniency
Answer: Halo,
3.
Item code: 964.1.1-03.3
A company requires job applicants to lift 50 pounds over their head as part of the selection process. While most jobs do not
require any lifting, the company wants all its employees to be "physically fit." This selection procedure results in a greater
percentage of females than males failing the selection test.
Which type of employment discrimination is this?
Choose 1 answer
4.
Item code: 964.1.1-04.3
An employee reports losing motivation on the job because other employees with lesser qualifications are getting promoted
ahead of him.
What is this loss in motivation is an example of?
Choose 1 answer
a) Force
b) Valence
c) Inequity
d) Expectancy
e) Instrumentality
Answer: Inequity,
5.
Item code: 964.1.1-06.1
Groupthink is a phenomenon observed in some teams that are characterized by very high levels of _____.
Choose 1 answer
a) Trust
b) Cohesion
c) Conflict
d) Diversity
e) Communication
Answer: Cohesion,
6.
Item code: 964.1.1-07.2
A company's workday ends at 5:00 p.m. However, the employees in the marketing department do not leave for home until
their work is completed for the day, which is often around 5:30.
What concept differentiates the employees in the marketing department from the other employees of this company?
Choose 1 answer
a) Roles
b) Norms
c) Cultures
d) Formal rules
Answer: Norms,
7.
Item code: 964.1.1-08.1
Consultation, reasoning, friendliness, and inspirational appeals among people at work are examples of _____.
Choose 1 answer
a) Influence tactics
b) Transactional costs
c) Transformational factors
d) Leadership characteristics
Answer: Influence tactics,
8.
Item code: 964.1.1-09.1
What is the personality of an individual analogous to in an organization?
Choose 1 answer
a) Role
b) Norm
c) Culture
d) Demeanor
e) Function
Answer: Culture,
9.
Item code: 964.1.1-10.3
What is the production department in a manufacturing organization known as?
Choose 1 answer
a) Importance of money
b) Achievement motives
c) Individualism vs. collectivism
d) Emphasis placed on organizational success
Answer: Individualism vs. collectivism,
11.
Item code: 964.1.1-12.3
Successful consultants who enter into brief relationships with client organizations are regarded as having what type of
power?
Choose 1 answer
a) Expert
b) Referent
c) Reward
d) Coercive
e) Legitimate
Answer: Expert,
12.
Item code: 964.1.1-13.1
What are individuals who are highly prone to job stress, are highly competitive, are aggressive, and feel under chronic time
pressures classified as?
Choose 1 answer
a) Fast-trackers
b) Type A personalities
c) Obsessive-compulsive
d) Emotionally underdeveloped
Answer: Type A personalities,
13.
Item code: 964.1.1-14.1
What type of justice is manifested by the fair assignment of pay raises to equally worthy employees?
Choose 1 answer
a) Distributive
b) Procedural
c) Interactional
d) Interpersonal
e) Informational
Answer: Distributive,
14.
Item code: 964.1.1-17.5
What is the purpose of the cut score on a personnel selection test?
Choose 1 answer
a) Optional
b) Highly recommended
c) Required by state law
d) Required by federal law
Answer: Highly recommended,
17.
Item code: 964.1.1-20.1
In general, what is the basis for recruiting external candidates over internal candidates to fill a position?
Choose 1 answer
Choose 1 answer
a) The extent to which trainees apply learning from training back to the job
b) The extent to which the value of the training to the organization exceeds its cost
c) The extent to which trainees can effectively pass a knowledge test at the end of training
d) The extent to which a training program used in one organization can be used in another organization
Answer: The extent to which trainees apply learning from training back to the job,
20.
Item code: 964.1.1-24.1
How should disagreements across types of raters be regarded in the interpretation of 360 feedback assessments of
employees?
Choose 1 answer
Choose 1 answer
a) Race
b) Sex
c) Age
d) Handicap
e) National origin
Answer: Sex,
22.
Item code: 964.1.1-26.2
What is the primary means of assessing external equity in a compensation system?
Choose 1 answer
a) Job analysis
b) Job evaluation
c) Wage survey
d) Performance appraisal
e) Company-based manual
Answer: Wage survey,
23.
Item code: 964.1.1-28.2
Which piece of federal legislation served to definitively clarify and strengthen the area of worker health and safety?
Choose 1 answer
a) ADA
b) OSHA
c) Workers' Compensation
d) Civil Rights Act of 1964
Answer: OSHA,
24.
Item code: 964.1.1-29.2
Research on violence in the workplace often reveals that the perpetrators of the violence felt a lack of _____ in the
company.
Choose 1 answer
a) Procedural justice
b) Equal opportunity
c) Workplace safety
d) Promotional opportunities
Answer: Procedural justice,
25.
Item code: 964.1.1-30.5
What is the decision among union workers to no longer have a particular union represent them called?
Choose 1 answer
a) Injunction election
b) Expulsion election
c) Disablement election
d) Decertification election
Answer: Decertification election,
26.
Item code: 964.1.2-01.1
What are the decisions and actions that a company's management pursues in staking out a market position, conducting
operations, attracting and retaining customers, and competing to achieve overall objectives referred to as?
Choose 1 answer
a) Vision
b) Strategy
c) Business model
d) Long-term business mission
Answer: Strategy,
27.
Item code: 964.1.2-02.5
Choose 1 answer
a) Increase its market power by acquiring its direct and indirect competitors
b) Strengthen its position in all its businesses through geographical expansion
c) Strengthen its position in its core business by acquiring its direct competitors
d) Increase market power over its competitors by increasing control of key inputs
Answer: Increase market power over its competitors by increasing control of key inputs,
31.
Item code: 964.1.2-11.3
What is the difference between a company's strategy and a business model?
Choose 1 answer
a) The strategy is the plan to please customers, while the business model is the plan to satisfy employees and stakeholders.
A company's strategy is the plan for achieving the corporate vision, while the business model is the plan for achieving
b)
the financial vision.
The strategy is the management plan for achieving overall objectives, while the business model is the plan for achieving
c)
the financial objectives.
The strategy includes the plans and actions to achieve overall objectives, while the business model refers to the
d)
anticipated revenues and costs to demonstrate that the business can be profitable and viable.
Answer: The strategy includes the plans and actions to achieve overall objectives, while the business model refers to the
anticipated revenues and costs to demonstrate that the business can be profitable and viable.,
32.
Item code: 964.1.2-13.2
What does the structure-conduct-performance paradigm suggest?
Choose 1 answer
33.
Item code: 964.1.2-14.7
What characteristic should a firm seek out when considering entry into a particular industry through acquisition?
Choose 1 answer
a) You should not be penalized for success because you did not do anything illegal.
b) Your company's share should be measured relative to the competition in the liquor business.
c) Your company's share should be measured relative to the competition in the alcoholic beverage business.
d) Your company is being targeted because it is making products that are seen as "sinful" by conservative government
bureaucrats.
Answer: Your company's share should be measured relative to the competition in the alcoholic beverage business.,
35.
Item code: 964.1.2-16.2
What are firms in a strategic group with high mobility barriers likely to have?
Choose 1 answer
a) Lower average costs than firms in strategic groups with lower mobility barriers
b) Lower average profits than firms in strategic groups with lower mobility barriers
c) Higher average costs than firms in strategic groups with lower mobility barriers
d) Higher average profits than firms in strategic groups with lower mobility barriers
Answer: Higher average profits than firms in strategic groups with lower mobility barriers,
36.
Item code: 964.1.2-17.3
Which statement is true about the growth stage of an industry?
Choose 1 answer
39.
Item code: 964.1.2-23.3
What is important to do when analyzing the value chain of a firm?
Choose 1 answer
41.
Item code: 964.1.2-27.4
Why is it important to identify critical success factors?
Choose 1 answer
a) Cost focus
b) Differentiation
c) Focused differentiation
d) Overall cost leadership
Answer: Overall cost leadership,
43.
Item code: 964.1.2-29.2
According to Porter, how is it possible for a firm to get "stuck in the middle"?
Choose 1 answer
a) Franchising
b) Vertical acquisition
c) Horizontal acquisition
d) Exclusive distribution agreement
Answer: Exclusive distribution agreement,
46.
Item code: 964.1.2-37.1
A multidomestic/multilocal strategy is one where _____.
Choose 1 answer
What would most likely be an effective strategy for firms in this industry?
Choose 1 answer
a) Global
b) Polycentric
c) Transnational
d) Multidomestic
Answer: Global,
48.
Item code: 964.1.2-39.3
Which factor was given limited attention by dot.com entrepreneurs in formulating their strategy?
Choose 1 answer
Choose 1 answer
a) Is a form of divestment
b) Emphasizes improving operational efficiency
c) Occurs when a corporation pursues entirely new markets
d) Occurs when the corporation reduces the scope of its functional activities
Answer: Emphasizes improving operational efficiency,
50.
Item code: 964.1.4-01.4
Which manufacturing process type would normally be chosen to produce products to order in a low volume that are often
significantly customized to the individual customer?
Choose 1 answer
a) Batch
b) Job shop
c) Assembly line
d) Continuous flow
e) Automated work cell
Answer: Job shop,
51.
Item code: 964.1.4-02.3
What type of process typically produces a limited variety of standard products in small quantities?
Choose 1 answer
a) Job shop
b) Assembly line
c) Continuous flow
d) Batch processing
Answer: Batch processing,
52.
Item code: 964.1.4-03.3
What does an "ABC" inventory analysis do?
Choose 1 answer
Consider the bill of materials diagram with the number used of each item (shown in parentheses).
Demand for item E is said to be _____.
Choose 1 answer
a) Dependent
b) Redundant
c) Recursive
d) Conditional
e) Inconsistent
Answer: Dependent,
56.
Item code: 964.1.4-07.2
Consider the bill of materials diagram with the number used of each item (shown in parentheses).
You want to produce 5 units of end item A.
a) 3
b) 15
c) 16
d) 20
e) 100
Answer: 100,
57.
Item code: 964.1.4-09.3
Choose 1 answer
a) A
b) B
c) C
d) D
Answer: A,
58.
Item code: 964.1.4-10.3
Duration
5 weeks
2 weeks
9 weeks
2 weeks
3 weeks
1 week
a) A-C-F
b) A-B-E-F
c) A-B-D-F
d) A-C-D-E-F
e) A-B-D-E-F
Answer: A-C-F,
59.
5 weeks
$2,000
$6,000
6 weeks
$1,000
$2,000
8 weeks
$1,000
$4,000
5 weeks
$3,000
$8,000
2 weeks
$9,000
infeasible
What is the minimum cost of shortening the duration of the entire project by two weeks?
Choose 1 answer
a) $3,000
b) $4,000
c) $6,000
d) $20,000
e) infeasible
Answer: $4,000,
60.
Item code: 964.1.4-13.2
Consider the process in the exhibit represented by the linked activities A, B, C, and D. Next to each activity is the amount of
product that can pass through each activity in an hour.
What is the bottleneck of this process?
Choose 1 answer
a) Activity A
b) Activity B
c) Activity C
d) Activity D
Answer: Activity D,
61.
Item code: 964.1.4-14.2
Consider the process represented by the linked activities in the diagram. In each activity box is a number representing the
hourly capacity of that activity.
If actual production is 1,000 units in an eight-hour day, what is the excess capacity in units per eight-hour day?
Choose 1 answer
a) 200
b) 600
c) 800
d) 1,200
Answer: 200,
62.
Item code: 964.1.4-15.2
Consider the process represented by the linked activities A, B, C and D. Next to each activity is the amount of product that
can pass through each activity in an hour and the number and cost of the equipment devoted to each activity.
What is the minimum capital cost of adding equipment to double the capacity of this process? (Note: Labor is readily
available.)
Choose 1 answer
a) $0
b) $1,533,333
c) $2,000,000
d) $4,600,000
e) $5,000,000
Answer: $5,000,000,
63.
Item code: 964.1.4-16.2
What is a histogram in Total Quality Management (TQM)?
Choose 1 answer
a) A technique that works well to control service operations processes, but which is difficult to apply in manufacturing
The insistence that a process operate so precisely that design tolerances are six standard deviations from the process
b)
output mean
A statistical acceptance sampling scheme that specifies the sample size and sampling frequency based on the usage (or
c)
sales) of an item
A common process improvement goal that many firms aspire to, but which is all but impossible to achieve except in a
d)
few very well-defined and limited circumstances
Answer: The insistence that a process operate so precisely that design tolerances are six standard deviations from the
process output mean,
66.
Item code: 964.1.4-20.1
A firm is seeking to produce at a constant output rate (e.g., use a "level" aggregate plan).
During a slack season it may plan to _____.
Choose 1 answer
a) Use overtime
b) Build inventory
c) Lay off workers
d) Stretch out delivery time
e) Increase reliance on subcontractors and outsourcing
Answer: Build inventory,
67.
Item code: 964.1.4-25.3
A waiting line problem requires that data be gathered on a number of parameters such as number of servers, size of
population to be served, average service (handling) time, and the average inter-arrival interval.
The shape of the distribution of the inter-arrival intervals is usually assumed to be a _____.
Choose 1 answer
a) Beta distribution
b) Normal distribution
c) Poisson distribution
d) Uniform distribution
e) Binomial distribution
Answer: Poisson distribution,
68.
Item code: 964.1.4-26.3
Call
Center
Number
of calls
Average call
handling time
Number of
operators
Average wait
time before
phone
answered
35,000/day
3.0 minutes
560
32 seconds
35,000/day
3.0 minutes
580
29 seconds
35,000/day
3.0 minutes
600
27 seconds
35,000/day
3.0 minutes
620
24 seconds
The exhibit shows the operating results of four call centers handling customer inquiries.
In which call center are the operators working the highest percentage of time?
Choose 1 answer
a) Call center A
b) Call center B
c) Call center C
d) Call center D
Answer: Call center A,
69.
Item code: 964.1.4-32.3
A measure of a process' ability to produce output while meeting specified tolerance targets is called _______.
Choose 1 answer
a) Six-sigma
b) Producer's risk
c) Goodness of fit
d) The Taguchi index
Answer: Six-sigma,
70.
Item code: 964.1.4-33.1
Which statement is true about Quality Circles?
Choose 1 answer
c) They are the re-emergence of a quality problem after it was thought to be resolved.
d) They are the compact-disks (CD) on which quality data is collected and disseminated.
e) They are a circular control chart used with an automated control chart plotter.
Answer: They are small groups of employees meeting periodically to share ideas.,
71.
Item code: 964.1.4-34.1
Which firm would most likely develop an efficient (versus responsive) supply chain?
Choose 1 answer
a) A university hospital
b) A global fashion clothing firm
c) A low cost superstore retailer
d) A luxury automobile manufacturer
Answer: A low cost superstore retailer,
72.
Item code: 964.1.4-35.2
What does the term process postponement mean?
Choose 1 answer
c) Delaying the start-up of a new process until the workforce is completely trained
d) Waiting to start a process step until an adequate amount of raw material is on hand
e) Positioning the process step that differentiates a product to as late in the supply chain as possible
Answer: Positioning the process step that differentiates a product to as late in the supply chain as possible,
73.
Item code: 964.1.4-36.2
Increasing volatility of activity in supply chain stages that are successively further removed from ultimate consumer demand
is called a(n) _____.
Choose 1 answer
a) Shotgun pattern
b) Scatter diagram
c) Bullwhip effect
d) Inconsistency index
e) Efficiency/responsiveness trade-off
Answer: Bullwhip effect,
74.
Item code: 964.1.1-15.3
What are critical features of an organizational culture change?
Choose 3 answers
a) The organization is open to learn, adapt, and grow.
b) Leaders are willing to alter their views to accommodate the needs of others.
c) New work procedures are developed in congruence with new organizational values.
d) A clear vision exists of what needs to be done and the direction where the organization is headed.
Answer: The organization is open to learn, adapt, and grow.,, New work procedures are developed in congruence with new
organizational values., and A clear vision exists of what needs to be done and the direction where the organization is
headed.,
75.
Item code: 964.1.1-23.3
Which of the following should a professionally sound performance appraisal system include?
Choose 3 answers
a) A job analysis to develop the system
b) Multiple, diverse, and unbiased raters
c) Written instructions on the training of raters
d) Factors that represent desirable traits rather than behaviors
Answer: A job analysis to develop the system,, Multiple, diverse, and unbiased raters, and Written instructions on the
training of raters,
76.
Item code: 964.1.2-05.3
Which of the following are true according to the resource-based model?
Choose 2 answers
a) Outsourcing
b) Sharing know-how
c) Vertical integration
d) Pooled negotiating power
Answer: Sharing know-how,, Vertical integration, and Pooled negotiating power,
78.
Item code: 964.1.2-18.2
What are examples of a positional advantage?
Choose 3 answers
a) Core competencies
b) Geographic incumbency
c) Customer relationships
d) Government protection
Answer: Geographic incumbency,, Customer relationships, and Government protection,
79.
Item code: 964.1.2-32.2
What are common objectives for acquisitions?
Choose 3 answers
a) Lost sales
b) Storage costs
c) Inventory taxes
d) Customer service
e) Opportunity cost
Answer: Storage costs,, Inventory taxes, and Opportunity cost,
85.
Item code: 964.1.4-18.2
A particular control chart has all of its observations between the UCL and the LCL. It also has a pattern of movement
downward of the variable being measured.
What should the operator do?
Choose 2 answers
a) Lower efficiency