Professional Documents
Culture Documents
e-book
On November 12th & 13th, 2014, speakers from more
than thirty of the worlds largest brands gathered in
New York to speak candidly about their marketing.
No PowerPoints were used.
This book is the official curated collection
of insights they shared that day.
Gina Michnowicz
CEO and Co-Founder
Union+Webster
@ginamichnowicz
Cristol OLoughlin
Growth Officer and Co-Founder
Union+Webster
@theartofwoo
inciteMC.com/east @inciteMC
Mark Kersteen
Editor and Content Director
Incite Marketing and Communications
@mkersteen
#incitesummit
@inciteMC
Introduction
The best storytellers listen before they speak.
They take cues from their audience.
They improvise their message.
They connect.
message, to the right person, at the right time, and prove it.
But its possible. Thats what Incite is all about. We find the
best brands out there, and we share their expertise with you.
Gina Michnowicz
Cristol OLoughlin
Mark Kersteen
Union+Webster
Union+Webster
@ginamichnowicz
@theartofwoo
@mkersteen
@inciteMC
AOL Platforms
Allie Kline
Chief Marketing Officer
looking at data
like connective
tissue to help us
@inciteMC
Evangelizing
Internally
is Critical
the right timing creates the right support. For example, the Postal
Service needed to change 230,000 vehiclesTHAT is the right time
for a new logoand the Brand Identity project was approved.
Never waste a good crisis. When crisis hits, it is a time for
incredible change, so take advantage of it
US Postal Service
Nagisa Manabe
Chief Marketing and Sales Officer
Pet360
Rose Hamilton
Chief Marketing Officer
@inciteMC
@inciteMC
People are
not Cookies
Start with
customer data, run
the programs, and
see who converts.
There will be variables
that pop. At Metlife our
customers like NASCAR,
jazz, and parenting, so we
focus on areas like these
to expand our campaigns
Metlife
Melissa Grady
Vice-President, eBusiness
first-party data,
tracking 34,000
different attributes
to inform our
campaigns. Philadelphia
@inciteMC
Everyone is Driven
by Emotion
Telling stories and using content is the best way
to tap into your customers deepest desires.
Our content
is already
about telling
great stories.
Storytelling is
a weapon that
elicits emotion,
decisions are
driven by emotion
PBS
Lesli Rotenberg
Senior Vice-President,
Marketing and Communications
model is flawed
if you have to
name a Director
of Storytelling.
Storytelling is a horizontal
value, versus an individual
contribution. It informs
everything you do. For
example, our product
is not our content.
Storytelling allows us
to surround our product
with content, content
designed to get people
to experience our product
HubSpot
Joe Chernov
Vice-President of Content
@inciteMC
to be thinking
in terms of
marketing content
optimization
and thats what
storytelling is. Its
a high-value investment,
but its absolutely worth it
Forbes
Bruce Rogers
Chief Insights Officer
Theres a real
temptation to do
content the way
everyone else does.
However, its good
to keep in mind
that fun and
quirky things
are more
interesting
never take
yourself too
seriously
Heinz
Jason West
Chief Marketing Officer (Former)
An authentic
voice makes the
difference with
our customers,
@inciteMC
@inciteMC
It is worse to ignore
negative comments
on social than
to be authentic
and transparent.
Ignoring people
just fuels
negativity,
rather than
neutralizing it
Union and Webster
Gina Michnowicz
Chief Executive Officer
@inciteMC
Tomorrow, Today
People go from
wonderment to annoyance
in record time with a
new technology. As a
marketer today, you
have to be so much
more mindful of
the customer
experience, because
Gogo
Ash ElDifrawi
Chief Commercial Officer
YP
Alex Kaminsky
Vice-President of Brand and Advertising
@inciteMC
tweets
Emily Barlean
@ebarlean
Its less about the rational and more about the
emotive side. Great point by Kara from Prudential.
#customercentricity #incitesummit
Pearlfisher
@pearlfisherlive
Telling engaging stories can be uncomfortable;
you must be willing to take risks to stay relevant.
#incitesummit @InciteMC
Michele Weisman
@ottogrl
Customer service via social is content.
Create a whole content strategy on
making people happy. Well said
@KristinFernholz! #incitesummit
@inciteMC
AOL Platforms
@AOLPlatforms
Attribution is a decoder of
the consumer based on what
theyre actually doing, as
opposed to what it looks like.
#incitesummit
Kelly Hur
@kellyhur
#Lesson: how Kraft segment its target market?
Sweet vs. Savory. Non-traditional segmt can lead
u 2 unexpected success. #InciteSummit
Stephen Halsey
@halseyhoff
Huge difference between data and insights. Data is
nothing without insight - Mei Lee, VP of Marketing,
Digital of Conde Nast #incitesummit
Dennis Jolley
@dsjutah
Data is there to assist storytelling. Its not an end in itself.
#contentmarketing #incitesummit
Siemens
@Siemens
Giving social media guidance to our employees
is one of the first steps to prevent crisis. @stenmic
#incitesummit #siemens
@inciteMC
Gully Flowers
@gul_ly
We dont need more data, we need more
connective tissue for the data Ken Lain of
@VerizonFiOS customer service #incitesummit #data
Dennis Jolley
@dsjutah
What is our dramatic disruption? @Pet360 tried
proj that failed, held Irish wake to celebrate what
they learned, move on. #incitesummit
Jason West
Kelly Hur
@kellyhur
LESSON: Creating Sequential
Content is absolutely critical
in #Storytelling. -@aweinroth
@onespot #InciteSummit
@jasonscottwest
Big learning for me at #InciteSummit: optimizing
and measuring path-to-purchase is essential for user
experiences driven online or phone.
Stephen Halsey
@halseyhoff
Digital is driving the convergence of marketing,
communications & PR in organizations - Adrienne
Hayes, Motorola Mobility #incitesummit
@inciteMC
Michael Stenberg
@stenmic
A shift from making a
good product to creating an
outstanding customer experience
is happening @victoriaburwell
CMO #incitesummit
Erik Ford
@erikford
Its constantly a balancing act of profitability
and customer experience. Be customer-centric.
#incitesummit
MetiaUSA
@metiaUSA
RT @cmswire: The most important question a
marketer has to ask himself each day is: Am I still
relevant. Ash EIDfrawi, Gogo #incitesummit
Michele Weisman
@ottogrl
Whatever story you tell it must be authentic.
Otherwise your customers will tell the story their way.
- Leslil Rotenberg @PBS #incitesummit
Dave Frankland
@dfrankland
Julie Fleischer, Leader of Data, Content, and Media
at Kraft: We had to build data literacy across the
organization #InciteSummit
Kahlila
@Kahlila
Its easy enough to say that you care; its much
more important to show it. - Nagisa Manabe
#incitesummit #nyc
@inciteMC
Get up to speed
without leaving your
desk:
www.incitemc.com/seminars
www.incitemc.com/online
Detailed analysis,
industry benchmarks and
revealing interviews:
www.incitemc.com/collaborate
www.incitemc.com