Professional Documents
Culture Documents
December 5, 2013
CASA PNG
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CivilForeword
Aviation Safety Authority of PNG
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TABLE OF CONTENTS
Record of Revisions ......................................................................................... page iii
History of Revisions ....................................................................................... ..page iv
List of Effective Pages....................................................................................... page v
Table of contents.............................................................................................. page vi
CHAPTER 1
Introduction .......................................................................................................page 1
General Procedures ..........................................................................................page 2
Manual Standard...............................................................................................page 2
1.1.
1.2.
Crewmember Responsibility...page 3
1.4.
1.5.
1.6.
Flight Deck..............................................................................................page 3
1.7.
1.8.
Security Pass..........................................................................................page 4
1.9.
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Arrival............................................................................................page 8
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CHAPTER 2
Safety Equipment.............................................................................................page 1
2.1. A mandatory pre flight safety check. .........................................................page 1
2.2. Specific Equipment ...................................................................................page 1
2.3. Cabin Defects Log Book............................................................................page 1
2.4. Minimum Equipment List ( MEL) ...............................................................page 1
2.5. Diagram of Location Of Safety Equipment ( Each Aircraft)........................page 1
CHAPTER 3
Emergency Procedures.....................................................................................page 1
3.1. Turbulence ................................................................................................page 1
3.2. Cabin Pressurisation .................................................................................page 1
3.3. Decompreson............................................................................................page 1
3.4. Fire............................................................................................................page 1
3.5. Fuelling With Passengers..........................................................................page 2
3.5.1 Fuel Dumping .........................................................................................page 2
3.6. Evacuation ................................................................................................page 2
3.7. Evacuation VS Rapid de-placement..........................................................page 3
3.8. Evacuation Commands .............................................................................page 3
3.9. Prepared Emergency Landing/ Ditching Procedures .................................page
3 3.10. Bracing ..................................................................................................page 3
3.10.1. Cabin Crewmember brace positions ....................................................page 3
3.10.2. passenger brace positions ...................................................................page 4
3.10.3. Brace signals .......................................................................................page 4
3.10.4. Brace Commands ................................................................................page 4
3.11. Notification Flight Deck Cabin ..........................................................page 4
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CHAPTER 4
Aircraft Specific .................................................................................................page 1
4.1. Aircraft Type..............................................................................................page 1
4.2.
4.3.
4.4.
4.5.
CHAPTER 5
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Security Procedures..........................................................................................page 1
5.1. Introduction ...............................................................................................page 1
5.2. Threats to Civil Aviation.............................................................................page 1
5.3. Security Counter Measures at Airports......................................................page 1
5.4. Crewmember Responsibility to Security Measures On-board Aircraft .....page 1
5.5. Protection of Flight Deck ...........................................................................page 2
5.6.
5.7.
5.8.
5.9.
5.10.
5.11.
CHAPTER 6
First Aid.............................................................................................................page 1
6.1. Procedures regarding management of in-flight medical emergencies ......page 1
6.2. Signs, Symptoms and Management of:.....................................................page 1
6.3. Time of Useful Consciousness ..................................................................page 1
6.4. Cabin Crewmember Safety .......................................................................page 1
6.5. Cabin Crewmember Responsibilities.........................................................page 1
6.6. Personal Protection ...................................................................................page 2
6.7. Carriage of Passengers with Contagious Diseases ...................................page 2
6.8. Suspected Death.......................................................................................page 2
6.9. Other First Aid Equipment .........................................................................page 2
6.10. Aircraft First Aid Kit(s) and Emergency Medical Kits ..............................page 2
6.11. Reporting Medical Incidents ....................................................................page 2
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CHAPTER 7
Dangerous Goods .............................................................................................page 1
7.1. General Philosophy ...................................................................................page 1
7.2. Limitations of Dangerous Goods on Aircraft ..............................................page 1
7.3. Labeling & Marking ...................................................................................page 1
7.4.
CHAPTER 8
Training ............................................................................................................page 1
8.1. ..................................................................................................................page 1
8.2. page 1
A note from the Cabin Safety Inspector of Civil Aviation Authority
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FOREWORD
The Cabin Crewmember Manual Standard specifies in point form the minimum standards
for content, which an air operator must include in the publication of a Safety and Emergency
Procedures Manual. The intent of this document is to provide guidance to an air operator for
the development of Standard Operating Procedures (SOPs) that have an impact on flight
safety in the general handling of aircraft, passengers and cargo. The operator shall
extract relevant components from this document which are applicable to the intended
operation when developing the Safety & Emergency Procedures (SEP) Manual for
acceptance by the Director.
The Safety and Emergency Procedures Manual shall essentially be a part of the Flight
Operations Manual of the operator.
The manual shall be developed in line with the guidance given in Chapter 1 page 1 with all
the components mentioned therein. Each copy of the SEP manual shall have a Controlled
Number and the copy containing Number 01 shall be filed with the Civil Aviation S a f e t y
Authority (CASA) PNG and Control Number 02 shall be kept in the Cabin crewmember
training section. Two copies of the Manual should be issued to the Flying Operations
Section of the CASA and a copy each to the following categories of persons. The manual
issued to operational crew shall be readily available for reference during flight. Each manual
holder shall be responsible to keep the manual updated at all times. A record of the manual
holders should be kept in the Cabin crew training section.
1.
2.
3.
4.
5.
6.
7.
The SEP manual shall have the acceptance of the Director and written evidence to that
effect shall be incorporated in the Manual. The manual shall be revised or amended as
is necessary to ensure the information contained therein is complete, accurate and up to
date or at the behest of the Director. Any subsequent revision or amendment to this manual
shall have the prior approval of the Director General of Civil Aviation. The manual shall have
the Statement from the Accountable Manager and a copy of the message from the Chief
Executive Officer stipulating the commitment of the Senior Management for flight safety and
instructions for the staff to follow the procedures in the Manual.
....................................................................
Wilson Sagati
Chief Executive Officer/Director
Civil Aviation Safety Authority of Papua New Guinea
05 December 2013
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DISTRIBUTION LIST
DOCUMENT NUMBER
Volume 2 Part F1
001
Master Copy
002
CEO / Director
003
COO
004
005
006
007
008
009
010
011
012
013
014
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Manual Standard
Manuals submitted for DIRECTORs acceptance shall be compiled in the format
given below.
i.
ii.
iii.
iv.
1.
i.
ii.
iii.
iv.
v.
Role of CASA
Roles/ Functions of Inspectors
Inspector Identification
Authority of Inspectors
Carriage of Inspectors- Air Operator Procedures
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i.
Cabin crewmembers
i.
ii.
iii.
iv.
Minimum Requirements
Medical Fitness
Prohibitions ( consumption of Alcohol/Medication/ drugs)
Mandatory Items to be carried by CCM
Crewmember Responsibility
i.
i.
ii.
iii.
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State Limitations
Operators Scheme
Flight Deck
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
Security Pass
x.
xi.
xii.
xiii.
xiv.
xv.
Crew Compliment
xvi.
xvii.
xviii.
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Safety Briefings
9.1
i.
ii.
iii.
vii.
x.
xi.
xii.
xiii. Passengers advised that they may draw any concerns to the
attention of a cabin crewmember
xiv. Safety features card
9.3 Identify the content of the after-take-off
limited to:
9.4
i.
Smoking regulations
ii.
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Use of Seat-Belts
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iv.
Use of toilets
v.
Secure of carry-on-baggage
vi.
Use of bassinets
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ii.
9.6 Identify the content of the pre-landing announcement including but not limited
to:
i.
Stowing of carry-on-baggage
Exit Row
Passengers with infants ( S.L.O.B)
Passengers with reduced mobility
Blind passengers- S.O.L.E Briefing
Any other special needs passenger
10. Standard Operating Procedures (SOPs) for Cabin Crew Members for the
Phases of Flight
10.1 Phases of Flight
i. Pre Departure
ii. Taxi
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iii. Take-off
iv. Climb
v. Cruise
vi. Descent
vii. Approach
viii. Landing/Taxi
ix. Arrival
10.2 Pre Departure
i. Regulatory requirements
ii. Serviceability checks of safety equipment
iii. Security checks
iv. Cabin defects log book
v. Serviceability checks- Pax /crewmember seats/stations
vi. Pre- departure safety announcements
vii. Fastening of seat belts
viii. Smoking regulations
ix. Using of electronic devices
x. Mandatory head count
xi. Closing of doors
xii. Secure flight deck door policy
10.3 Taxi
i.
Arming of slides
10.4 Take-off
i.
10.5 Climb
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i.
Ordinance Sign
ii.
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10.6 Cruise
i.
Turbulence
a.
Definitions
b.
Announcement
c.
d.
e.
f.
Crewmembers
g.
ii. Toilets
a
safety
hygiene
iii. Smoking
a.
b.
10.7
Descent
i.
ii.
iii.
iv.
v.
vi.
vii.
10.8
CASA Regulation
Safety Procedures
Approach
i. Silent Thirty Seconds review( STS)
ii. Cabin crewmembers Monitor flight for any abnormality
10.9
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Landing/Taxi
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Arrival
i. Seat belt sign off
ii. Disarming of slides
iii. Door opening procedure
i. Manning of doors
ii. Steps / Aerobridges
iii. Cabin Supervision
i. Regulatory requirements
ii. Procedures
14. Apron Safety Procedures
i.
ii.
iii.
iv.
v.
Safety Circle
Parking of vehicles
Persons walking across tarmac
Photography
Appropriate safety attire
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ii.
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Description of a MEL/MMEL
Relief given to operators with regard to MEL items
16. ETOPS
i.
ii.
Description ETOPS
CASA requirements
17. Smoking
i.
ii.
i.
ii.
iii.
Regulation
Cabin Crewmember Responsibility
Air Operator procedure for serving of liquor
i.
ii.
iii.
iv
iv.
v.
vi.
Regulatory requirements
Operator Policy - Fuelling with/ without passengers
Cabin crewmember responsibility
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i.
ii.
iii.
iv.
v.
vi.
i.
ii.
iii.
Regulatory requirement
Features
Passenger Seat un-Serviceable Procedures
i.
ii.
Regulatory requirement
Passenger requirement for use
i.
ii.
iii.
iv.
v.
vi.
Terms of acceptance
Maximum weight of occupants- Bassinet
Procedures for carriage of infant seats ( Car seat)
Labelling requirements ( Car Seat)
Seating allocations/ restrictions
Special safety briefing requirement ( SLOB)
vii.
26. Carry-On-Baggage
i.
ii.
iii.
iv.
v.
Regulatory requirements
Procedures for acceptance
Approved stowage
Restricted area
Procedures for management of excess baggage
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vi.
vii.
viii.
ix.
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i.
ii.
Operator procedure
Carriage of animals in the cabin
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Seating Priority
Exit row seating requirement
Diagram- crew seating positions ( each aircraft)
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i.
ii.
i.
ii.
iii.
iv.
v.
MEL relief
Signage , placarding and announcement for
passengers Regarding door/ slide
Cabin Crewmember duties and manning of door
for take-off and landing
i.
ii.
iii.
iv.
v.
Serviceable equipment
Operator procedure for unserviceable equipment
Primary & Secondary locking system
Securing/locking (tie downs) for take off/landing
turbulence /decompression
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contamination
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Safety Equipment
Safety Equipment in aircraft shall conform to Civil Aviation Rules.
1.
A mandatory pre flight safety check of the following shall be carried out
prior to every flight.
i.
ii.
iii.
Correct Number
Correct Location
Correctly Secured
2.
Specific Equipment
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1.
Oxygen Systems
Fixed Oxygen
Portable Oxygen
Decompression
i.
ii.
4.
Definition
Communication ( Flight Deck/ Cabin Crewmember/ Passengers)
Cabin Crewmember duties
Cabin Services
Cabin Pressurization
i.
ii.
iii.
3.
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Turbulence
i.
ii.
iii.
iv.
2.
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Definition
Types of Decompression
a)
Causes
b)
Physical signs
c)
Physiological Symptoms
d)
Procedures during and following decompression
e)
Procedures during and following Emergency Descent
f)
Hypoxia and its effect( TUC)
Fire
i.
ii.
iii.
iv.
v.
vi.
General Description
Elements of fire
Classes of fire
Fire precautions
Methods of Extinguishing
Management of fires
a)
fire on a person
b)
oven /galley fire
c)
hidden fire/inaccessible fire
d)
cargo compartment fire
e)
electrical fire
f)
lavatory fire
g)
waste bin fire
h)
seat fire
i)
fire/smoke in flight deck
j)
overhead bin fire
k)
cabin baggage fire
l)
flash-fire / flash over fire
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m)
n)
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vii.
5.
i.
ii.
iii.
iv.
Regulatory requirements
Operator Policy
Cabin Crewmember responsibility
Procedures and conditions
5.1
Fuel Dumping
i.
ii.
iii.
6.
Description
Procedures
Crewmember responsibility
Evacuation
i.
ii.
iii.
iv.
v.
vi.
vii.
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c)
Cabin Crew
viii. When/ how evacuation is initiated
a)
Evacuation Signals
b)
Description
c)
Crewmember responsibility
d)
Cancellation of evacuation signal
7.
8.
Evacuation Commands
i.
ii.
iii.
iv.
9.
i.
ii.
iii.
iv.
v.
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Bracing
10.1 Cabin Crewmember brace positions
a)
b)
c)
I. description
II. primary signal
III. alternate signal
IV. crewmember responsibilities at the brace signal
10. 4. Brace Commands
I. unprepared emergency landing / ditching - evacuation duties after landing
II. crewmember responsibility - each crew/ each station exit priority
III. unprepared emergency landing/ ditching procedures
11.
12.
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i.
ii.
iii.
iv.
v.
vi.
Description
a)
b)
Description
Description
Signs
Procedures
Procedures
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AIRCRAFT SPECIFIC
1. Aircraft Type
i. general description
ii seating configuration
iii diagram of each type of aircraft
2. Doors and Emergency Exits/ Flight Deck Escape Route
i.
ii.
3.
i.
ii.
iii.
4.
6.
5.
identify and describe the location, of each of the of the exits on the aircraft
serviceability check- ( door restraint strap , pressure gauge, viewing window etc,)
I.
II.
III.
signals to open
check hazards
check attitude of a/c ( using of slides)
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v.
vi.
vii.
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I.
II.
III.
IV.
V.
VI.
signals to open
check hazards
check attitude of air craft (using of slides)
opening / alternate opening procedures
precautions
crew communication
8. Flight Deck
i.
ii.
iii.
iv.
description
ii.
restraint system
iii
iv
v
location
location of life jackets
operation of seats
I.
II.
III.
IV.
description
restraint system
special features
location of life jacket
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operation of seats
i.
ii.
iii.
12. Galley
i.
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
Description
location and diagram
pre flight checks
galley power / shut off
cb panels location/precaution/re set procedures
ovens
coffee makers/ water boilers/hot cups
refrigerators
any other electrical equipment
galley sink
water shut off/ supply valves
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
xi.
14. Communication
System
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I.
II.
III.
IV.
V.
VI.
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operating procedures
pa system
interphone system
emergency communication system
passenger call system
automated announcements
Description
Normal Operation
Emergency Operation
Minimum number in lift
Escape/ egress procedures
i.
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ii. Describe the impact of these differences on crew communication and crew
coordination procedures and ways to ensure crew members are familiar with
these differences prior to the flight, i.e crew briefing, and familiarization walkthrough.
iii. Definition and description and operational procedures : blow- out panels,
flight deck door, smoke barrier
Where applicable identify procedures to follow when equipment is unserviceable
MEL relief/ alternatives & procedures to follow when equipment becomes
unserviceable while airborne
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SECURITY PROCEDURES
Security procedures shall be in conformity to the approved Security Manual of the airline.
1. Introduction
i. Role / Requirements of the CASA
ii. CAR Rule Requirements
iii. ICAO Conventions
iv. ICAO Annex17 ( Current Edition)
v. ICAO Annex 6 Chapter 13 (Current Edition)
2. Threats to Civil Aviation
i. Types of threats
ii. Terrorism and its objectives
iii. History of AVSEC incidents in Papua New Guinea & Abroad
3. Security Counter Measures at Airports
i. Objectives of AVSEC
ii. Security Threat Levels
iii. Security Restricted Areas at Airport
iv. Perimeter security
v. Screening of crew/ baggage
vi. Passenger & Cabin Baggage Security
vii. Hold Baggage Security
viii. Cargo / mail Screening
ix. Baggage surveillance
x. Apron Security
xi. Aircraft security
4. Crewmember Responsibility to Security Measures On-board Aircraft
i.
ii.
iii.
iv.
v.
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ii. Secure flight deck door policy at all times during flight
iii. Crew communication, coordination and response procedures
iv. Need for confidentiality and change of signals
v.
Procedures when flight Crew leave flight deck for physiological needs
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Definition
Aerosol chemical/biological activation
Cabin threats with/without activation
Types of behaviour
Crew response- general- Handling an angry person
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Definition
Company Policy
Types of offences
Cause of air rage
v. Types of behaviour
vi. Threat levels( Safety in question)
vii. Crew response- Handling of an angry person
viii. Warning Verbal / formal/ handing of notice
ix. Restraining of passenger
x. Handing over passenger on ground
xi. Prevention
xii. Procedures including reporting to the Authorities
13.
14.
15.
Regulatory requirements
Company policy
Operator policy
Refusal for carriage
Incident Reporting
i.
ii.
Regulatory Requirement
Operator policy
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Medical Emergencies
1.
2.
3.
4.
5.
6.
Personal Protection
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8.
Suspected Death
i. Air Operator Procedures
ii. Fumigation Procedures
9.
10.
11.
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Procedures
- Child Birth
- Death on board
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Dangerous Goods
Dangerous Goods Procedures shall be in conformity to the approved Dangerous Goods Manual of the
airline.
1. General Philosophy
i. General applicability
ii. Definitions of Dangerous Goods
iii. State & Operator Variations
iv. Units of Measurements
Information to passengers
6. Emergency Procedures
i.
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Training of cabin crewmembers shall be conducted according to the Training Standard of Cabin
Crewmembers.
8.1
CAR Rule Part 121.553 Requires Cabin Crew used for Commercial Air
Transport Operation, requires an air operator to establish and maintain training
programmes accepted by the Director, to be completed satisfactorily by any
person before being assigned duties as a Cabin Crewmember. It is also
necessary that a Cabin Crewmember shall complete a recurrent training
programme annually.
8.2
An air operator shall develop training programmes for the approval of the
DIRECTOR in compliance with the requirements stipulated in the Cabin
Crewmember Training Standard. The air operator shall incorporate the
components from the Standard which are applicable to their operations.
8.3
8.4
Note:
Assignment of cabin crewmembers for safety related duties on board of an
aircraft is an International Standard required by Annex 6 Chapter 12. The air operator
is obliged to establish, to the satisfaction of the State, the minimum number of cabin
crewmembers required for each type of aircraft they operate in order to effect a
safe and expeditious evacuation of the aircraft and necessary functions to be
performed in an emergency evacuation.
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It is well known that the routine safety duties performed by cabin crewmembers,
such as ensuring fastening of seat belts, stowing of carry-on-baggage, securing
galleys, arming of exits and evacuation slides and conducting of pre-departure safety
briefings, increase passenger protection. Cabin crewmembers demonstrate their
proficiency in these duties on every flight. However, an even more important role
occurs when confronted with an airplane emergency or in the aftermath of an
accident. As emergencies are rarely encountered in commercial aviation, cabin
crewmembers do not have the opportunity to demonstrate competency or proficiency
on a frequent basis. Rather they rely heavily on their initial and recurrent training to
guide actions in an emergency situation.
Volume 2 Part F1
05/12/2013