ServiceMaster Introduction

Publication No.

9813/2100-1

World Class
Customer Support
Copyright 2004 JCB SERVICE. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any other means,
electronic, mechanical, photocopying or otherwise, without prior permission from JCB SERVICE.
Issued by JCB Technical Publications, JCB Aftermarket Training, Woodseat, Rocester, Staffordshire, ST14 5BW, England. Tel +44 1889 591300 Fax +44 1889 591400

Notes:

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Contents
Page No.
ServiceMaster
Introduction .................................................................................................... 1
Why Use ServiceMaster? ......................................................................... 1
What is Servicemaster? ........................................................................... 2
How to Set Up Servicemaster .................................................................. 4
Network Systems ......................................................................................... 21
What is the Network System? ................................................................ 21
CANbus Communications System ......................................................... 21
Fault Codes ................................................................................................. 22
CAN Enabled Display ............................................................................. 22
CANbus Connected Computer ............................................................... 22
ServiceMaster Tools .................................................................................... 23
Diagnostics Tool - User Guide ................................................................ 24
Vehicle Setup Data Tool - User Guide .................................................... 30
Flashloader Tool - User Guide ................................................................ 35

Section 1 - ServiceMaster

ServiceMaster
Introduction
Why Use ServiceMaster?

parameters. Without the correct data the machine will not

operate correctly.

JCB machines use the latest developments in electronic

management of machine systems. This means that
machine systems such as service hydraulics, engine,
transmission and steering are controlled using electronic
control units (ECUs).
The ECUs process inputs from electrical sensors and then
output signals to electrical actuators on the applicable
devices. The ECUs are also connected to the machine
CANbus electronic communication system.

This can only be done with ServiceMaster.

Re-Programming ECUs
The ECU's use pre-loaded data to compute responses to
inputs from sensors. If an ECU is replaced the correct data
files must be programmed (`flashed') into the ECU
memory.

Fault Finding

New data files may also be issued by JCB Service to

improve machine operation. This will also require the ECU
to be re-programmed.

Faults with ECU controlled systems can be difficult or

impossible to trace using traditional methods.

This can only be done with ServiceMaster.

In addition to the primary function of machine control the

ECUs are also able to detect possible faults with sensors
and actuators. The faults are `logged' using a code
system.
Use ServiceMaster to see and understand these codes.
In addition ServiceMaster has direct links to relevant onscreen help information about relevant devices. This
information is designed to help you identify, test, and if
applicable, remove and replace devices.

Summary
With the latest ServiceMaster software loaded on your
laptop and you can:
Fault find
For fast, effective fault finding.
Check maintenance standards
See if the machine has been abused.
View and change machine set up data
This can only be done with ServiceMaster.

Identify Poor Maintenance

Flash ECUs with the correct data files

System faults that are present, or have happened in the

past can be seen. This is not only useful when fault finding
but can also identify poor standards of maintenance. For
example a log showing a history of water in fuel detected.

This can only be done with ServiceMaster.

Use ServiceMaster to see and understand these logs.

Access Machine Set Up Data

Machine parameters such as tyre sizes, gear shift points
and engine injector calibration codes are all stored and
used by the relevant control ECU's. During the life of the
machine it will be necessary to change some of these

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Section 1 - ServiceMaster
ServiceMaster
Introduction

What is Servicemaster?
Introduction
JCB Servicemaster is software for use with Microsoft
Windows and a laptop personal computer.
The laptop computer is connected to the machine
diagnostic socket' using special cables and an adapter.
Use ServiceMaster software to:
Display data from machine ECUs
Change data stored in ECUs

CANbus Communications System

C

Controller

Area

Network

Servicemaster software communicates with the machine

ECUs using the CAN.
CAN is an electronic communications system that
connects compatible machine ECUs to one pair of data
wires called the CANbus. Coded data is sent to and from
the ECUs on the CANbus. By connecting Servicemaster
software to the CANbus this data is seen and decoded for
use by an engineer.

Fig 1.

T063980

Tool Sets
Tool sets are different for each machine range. A typical
tool set includes:

Servicemaster Structure
Servicemaster software is supplied via DVD and updated
via internet.
A selector window is used to choose the correct software
tool set for each machine range.

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Vehicle Setup tool

Diagnostics tool

Flash Programmer tool

Data Logger tool

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Section 1 - ServiceMaster
ServiceMaster
Introduction

Service History
Each tool is specific to the chosen machine range. The tool
icons are `shortcuts' to the tool software files. Detailed
information about how to use the tools is given in the
applicable machine documentation.

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Section 1 - ServiceMaster
ServiceMaster
Introduction

How to Set Up Servicemaster

Run the service master WebUpdate.

Note: The procedures that follow describe how to set up

Servicemaster for USB compatible equipment. There are
other procedures and options. These are described in
detail in the Servicemaster help files contained on the JCB
Service Information DVD.

Start Servicemaster.

Load the DLA laptop driver software.

Configure the DLA type and communications port.

Before you set up Servicemaster make sure you have:

Make sure that the DLA flash memory contains the

latest firmware file.

Connect Servicemaster to the machine CANbus.

A Microsoft Windows compatible laptop computer

with a DVD drive and/or a USB port A
Note: Servicemaster is compatible with Windows 98,
2000, ME, XP, Vista, and 7 (32 bit and 64bit).
The latest Servicemaster software B (DVD and
internet connection for web updates).

K New Installation of JCB ServiceMaster

DVD ( T 1-5)
K New Installation of JCB ServiceMaster
WebUpdate ( T 1-8)

A JCB compatible data link adapter (DLA) C.

K Start Servicemaster ( T 1-15)

The correct connection cables D.

K Load the DLA Laptop Driver Software ( T 1-16)

Important: DO NOT connect any cables at the laptop,

DLA or machine now.

K Configure the DLA Type and Communications

Port ( T 1-16)
K Check the DLA Firmware File ( T 1-18)
K Connect Servicemaster to the Machine
CANbus ( T 1-20)

Fig 2.

T063421

To set up Servicemaster for the first time:

1

1-4

Install Servicemaster from the DVD.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
New Installation of JCB ServiceMaster DVD
This topic covers the new installation
ServiceMaster on a new laptop / PC.

of

JCB

Once you have put the CD into your computer, open

"My Computer" and select the CD Drive (D:).

Double clicking on this will explore the contents of the

CD. Please double click on the "Setup.exe"
application.

Fig 4.
4

Note: The version number will depend on when the

CD was obtained.

A popup box will now appear to allow you to select a

language. Once selected, click "OK"

Fig 5.

Fig 3.
3

T040010-2

T0640010-11

This will start the setup application, click on "Install

V10.0.3".

Fig 6.
6

1-5

T0640010-1

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T040010-3

On the next screen, click "Next".

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Section 1 - ServiceMaster
ServiceMaster
Introduction

Fig 7.
7

T040010-5

The next screen requires you to put in your username

and organization. Once inserted, click next.

Fig 8.

Fig 9.
9

The next screen shows you where ServiceMaster will

be installed to on your computer. Click next to begin
the install.

T040010-6

Fig 10.
8

1-6

T040010-7

On the next screen, please choose "Complete" to do

the full install to your laptop.

T040010-7

10

During the install you may get a number of errors

indicating language files for TransLink haven't been
found. Please click Ignore, these files will be installed
later via WebUpdate.

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Section 1 - ServiceMaster
ServiceMaster
Introduction

Fig 13.

Fig 11.
11

To6020-10

13

The two shortcuts will be placed on the desktop

Once the install has finished, you will get the following
popup box.

Fig 14.
Fig 12.
12

1-7

T040010-9

T040010-10

T040010-8

Once you have clicked OK, the following screen will

appear. Clicking Finish on this will take you to the JCB
portal, please see Fresh Installation of JCB
WebUpdate for the next steps.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
New Installation of JCB ServiceMaster
WebUpdate
This topic covers the fresh installation of JCB WebUpdate
on a new laptop / PC.
1

Once you have ServiceMaster installed on your

laptop you will need to keep it updated. This is done
via JCB Webupdate. The following steps are a guide
to downloading and installing JCB WebUpdate.

JCB WebUpdate is installed using the following web

address: www.business.jcb.com.

This link brings up the following page:

Fig 15.
4

T064000-3

If you do not already have a User ID and Password

then please click Get Support and apply for an
account with access to JDS and Serviceparts Pro.

Fig 16.
6

Clicking this will bring up a popup with the following

screen:

Once logged in you will find a link on the left hand tool
bar called "JDS", click this.

Fig 17.
7

1-8

T064000-2

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T064000-4

From this screen, click on the SM WebUpdate link on

the left hand tool bar. This will bring up the following
screen:

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Section 1 - ServiceMaster
ServiceMaster
Introduction

Fig 20.
Fig 18.
8

T064000-11

10

The download will now begin. When the download is

finished, the installer will automatically run.

Within the orange text there is a "click here" link. Click

this to begin the download of JCB WebUpdate.

Fig 21.
Fig 19.
9

1-9

T064000-1

T064000-8

T064000-9

11

JCB WebUpdate has now finished installing and the

following icon should appear on your desktop:

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Please click "Run" when the above popup appears.

This will begin the download. Due to the firewall on
the computer you may get the following popup, if this
occurs, click "Run".

Section 1 - ServiceMaster
ServiceMaster
Introduction

Fig 22.
12

T064000-10

Please follow the instruction in the Authorising JCB

WebUpdate downloads to authorise your downloads.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Authorising JCB WebUpdate Downloads
This topic covers the authorisation process needed to
access downloads via JCB WebUpdate on a laptop / PC.
1

After the installation you will need to authorise the

download to ensure that you get future updates.

This is accessed from the webupdate section of JDS

(see instruction within Fresh Installation of JCB
WebUpdate to get to the following page).

Fig 23.
3

T04000-6

This now completes the authorisation step of JCB

WebUpdate.

To perform a ServiceMaster Update, please run

WebUpdate either by using your desktop icon or from
within the help menu within ServiceMaster.

The program will check for updates and inform you if

you have any to download.

T064000-11

On this page you will either have a red or orange box

dependant on the download privileges attached to
your name (red for pre release, orange for full release
only).

Fig 26.

T064000-7

From here you can either click "Details" to see which

files have been changed, added or removed.

10

Clicking on the "Download" button will start the

download of the updates.

11

Once downloaded, WebUpdate will ask you if you

want to install the updates. You can either choose to
install the updates immediately or at a later date.

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Clicking on this box will begin the authorisation

process.

Fig 24.
5

Fig 25.

T039990

After the system has authorised the download it will

ask you if you wish to perform the download. Please
click "Download"

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Using JCB WebUpdate to Download Updates
This topic covers the download of ServiceMaster updates
via JCB WebUpdate on a laptop / PC.

Fig 27.

To perform a ServiceMaster Update, please run

WebUpdate either by using your desktop icon or from
within the help menu within ServiceMaster.

The program will check for updates and inform you if

you have any to download.

Fig 28.
3

From here you can either click "Details" to see which

files have been changed, added or removed.

Clicking on the "Download" button will start the

download of the updates.

Fig 29.
5

1-12

T064020-1

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T064020-2

Once downloaded, WebUpdate will ask you if you

want to install the updates. You can either choose to
install the updates immediately or at a later date.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
JCB ServiceMaster
JCB ServiceMaster is an application allowing engineers to
diagnose/setup the various electronic control units within
the JCB product range. The tools comprises of a Front End
GUI allowing the user to select the machine which they
wish to work on as well as a number of various tools which
allow: programming of electronic control units, the
diagnosing of electronic issues, the setup of various
options and checking the service history of the machine.

Once the user has clicked on the applicable machine type

they will be able to select the tool they require from a list of
the tools available for that machine range. Below are
screen-shots showing the difference between 2 machine
types tool set.

JCB ServiceMaster is updated on a monthly basis by

incorporating WebUpdate. This is a program which works
alongside ServiceMaster to let the user know and allow
them to download an update as and when it becomes
available to them

ServiceMaster Front End

The start-up page of ServiceMaster is known as the front
end. This is a GUI allowing the user to easily and quickly
navigate to the machine they are working on to ensure that
they have the applicable tools for that machine.

Fig 30.

T063980

The front end is split into 3 main sections (denoted by the

tabs in the black bar), Construction machines, Agricultural
machines and other applications.
Within the construction and agricultural tabs are the
applicable machine ranges, i.e. Backhoe Loaders in
construction and Fastrac in agricultural.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Selecting Service Tool Applications
When you have navigated to the correct machine type via
the front end, you will be greeted with the relevant tools for
that particular machine. These tools are accessed by a
single click on the icon of the tool you require. There are 5
main tools within ServiceMaster, these are:
Setup

Parameter
settings, Option/
Attachment control
Alternative
Language Support
Model/Serial
Number
Identification

vI9 Vehicle Setup

Data Logging

As well as the tools stated above there are also 3rd party
tools for some of the machine range which will need to be
installed. These tools are denoted by the following symbol:

To install these applications you need to take the following

steps:
On the front end, click the other tab
Click on general
Click onto "extra applications"

Running Data
Collection,
Operating Data,
Statistics, Device
Error Log
Recording.

Choose the relevant tool which you require to be

installed and run the installer.
Once the installer has been run, the icon should have
changed within the machine tool page. e.g. the above icon
has now become:

Data Logger
Service History Engine Hour
records, Service
Dealership Codes.

Service History
Flashloader

Reprogramming
and Software
update/Revision
capability.

Diagnostics

ECU I/O testing

and diagnostics.

Flashloader

Diagnostics

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Start Servicemaster
1

Double click on the Servicemaster icon. . (The icon is

found on the desktop or in the `Start' menu `Programs' - 'JCB'.)

Fig 31.
2

The Servicemaster window will open.

Fig 33.

Fig 32.
3

T064020-

T063980

Double click the desired machine group.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Load the DLA Laptop Driver Software
To use Servicemaster for the first time you must load the
DLA driver software. You will not have to do the procedure
again.
Important: DO NOT connect the DLA or cables at the
laptop or machine now.
1

Start the Servicemaster software on your laptop

computer. K Start Servicemaster ( T 1-15).

Click the Other tab.

Click on the General icon.

Click on the DLA' icon. K Fig 34. ( T 1-16).

Fig 35.

Fig 36.

T064020-11

Note: Drivers are also available for computers with serial

ports (no USB) and other versions of Microsoft Windows. If
your laptop does not have a USB port, double click on the
correct driver icon.
6

T06020-5

Fig 34.
5

Double
click
on
K Fig 36. ( T 1-16)

1-16

the

USB

driver

icon.

The driver installer window will open. Follow the onscreen installation instructions to complete the
installation.

Configure the DLA Type and Communications

Port
To use Servicemaster for the first time you must make sure
that the correct DLA and laptop port is selected to
communicate with the DLA. You will not have to do the
procedure again.
1

Start the Servicemaster software on your laptop

computer.

Click the Other tab.

Click on the General icon.

Click on the DLA' icon.

Double click the COM Port icon.

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Section 1 - ServiceMaster
ServiceMaster
Introduction

Fig 37.
6

T06020-8

The DLA window will open. Select the `USB/Serial

DLA' device and then click `Apply'.

Fig 38.

Co47220-C1

Note: Older DLAs and laptop computers may not be

compatible with USB ports. Choose the `Parallel/Serial
DLA' device in the DLA screen.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Check the DLA Firmware File
The DLA has software embedded in its own flash memory.
This file must be replaced with a new one when new
firmware is released. You will only have to Check the DLA
firmware file version if you receive a new Servicemaster
version or use a different DLA.
1

Make sure that the DLA is connected to the laptop

computer. K Connect the 'USB PC Cable' A to the
DLA and a free port on your laptop
computer. ( T 1-20)

Start the Servicemaster software on your laptop

computer. K Start Servicemaster ( T 1-15)

Click the Other tab.

Click on the General icon.

Click on the DLA' icon.

Double click on the USB DLA Flash Loader icon.

K Fig 39. ( T 1-18)

Fig 39.

A
Fig 40.
8

Check for a new firmware file: Click on the browse

button A and locate the file stored within the
JCB_Servicemaster directory on your laptop hard
drive.
a

Click the `Open' button. The selected file appears

in the `Firmware File Name' field together with its
release date and application version, for example
2.01.K Fig 42. ( T 1-18)

T06020-9

Note: Older DLAs and laptop computers may not be

compatible with USB ports. Double click the `Flash loader
for Serial/Parallel DLA' icon.
7

The device flash update tool window opens. The

details of the firmware in the DLA are displayed
including the application version, for example 1.04.

Fig 41.

A
Fig 42.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
9

Load a new firmware file: If the firmware in the DLA

is not up to date, load the new file. Click the `Start'
button A and follow the on-screen instructions.

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Section 1 - ServiceMaster
ServiceMaster
Introduction
Connect Servicemaster to the Machine CANbus

To use Servicemaster connect your laptop computer to the

machine CANbus. Connection is made using Data Link
Adapter (DLA) C and the applicable cables.

Note: Connect the USB cable directly to the laptop

computer. DO NOT connect the cable via a USB hub.

Connect the 'USB PC Cable' A to the DLA and a free

port on your laptop computer.

Note: Older DLAs and laptop computers may not be

compatible with USB ports. Use the serial PC cable B to
connect the DLA to the laptop serial port.

C
D
Fig 44.

Connect the 'Machine Cable' D to the DLA. The

'Machine Cable' has a 15-way D-type connector on
one end and a 9-way CAN connector on the other.
Plug the 15-way connector into the DLA and tighten
the thumb-screws.

Connect the 9-way CAN connector into the machines'

Diagnostics Connector A as follows:

Fig 43.

Table 1. Component Key

USB PC Cable
718/20235

Serial PC Cable

718/20236

USB DLA

728/26500

Machine Cable

718/20237

Position the CAN connector B to align the centre

pin location tab C with the diagnostics connector
A.

b Couple the connectors. Turn the locking ring D

clockwise to secure the connectors.

Kit 892/01174 (includes items A,B,C and D)

1

Make sure the machine ignition system is OFF.

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Section 1 - ServiceMaster
ServiceMaster
Network Systems

Network Systems
What is the Network System?
Modern machines use electronic control units (ECUs) to
control machine systems such as hydraulics, transmission
and engine.
In much the same way as office computers can be
`networked' to communicate with each other so the
machine ECUs can be `networked'.

Some advantages of networking are:

Improved more intelligent control systems
More
comprehensive
instrumentation

and

reliable

in-cab

Service software tools can be used for fault finding

and machine control set up.

D
E

The engine ECU can communicate with other machine

ECUs using a CANbus network system.
Fig 45. CANbus System Example

CANbus Communications System

A

CANbus wires

Controller

Engine ECU

Area

Hydraulic proportional control ECU

Network

Transmission ECU

Diagnostics socket

An electronic communications system that connects all the

machine ECUs to one pair of data wires called the
CANbus. Coded data is sent to and from the ECUs on the
CANbus.
By connecting Servicemaster diagnostic software to the
CANbus, data is seen and decoded for use by a service
engineer.

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Section 1 - ServiceMaster
ServiceMaster
Fault Codes

Fault Codes
Depending on the machine specification fault codes
recorded by the engine ECU can be accessed and
displayed in several ways:

CAN Enabled Display

The machine may be equipped with a CAN enabled
display. Such a display will be capable of displaying all
recorded codes, for example P0002. All logged codes will
be displayed. The operator may also have a facility to
erase the fault code log. See the applicable machine
documentation for further information.

CANbus Connected Computer

Error codes logged can be accessed via a suitable laptop
computer running the applicable diagnostics software. The
computer must be connected to the machine CANbus
socket using a data link adapter (DLA). Once connected all
recorded codes can be displayed, for example P0002. The
engineer also has a facility to erase the fault code log.

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

ServiceMaster Tools
Typical JCB Servicemaster tools Include:
Tool

Icon

Description

User Guide

Diagnostics Tool

View engine operating parameters in K Diagnostics Tool - User

Guide ( T 1-24)
real time. Perform engine electrical
actuator tests. View, save or clear
engine ECU fault code log.

Vehicle Setup

View and change engine and

K Vehicle Setup Data Tool machine specification data stored the User Guide ( T 1-30)
engine ECU.

Flashloader

View engine ECU software file

version. Upload new software to the
ECU memory.

Help

Comprehensive information about

engine related sensors, actutors and
ECU fault codes.

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K Flashloader Tool - User

Guide ( T 1-35)

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

Diagnostics Tool - User Guide

Chooser window opens. Check the button to match to

the Current Device. Click `Apply' K Fig 47. ( T 1-24).

Introduction
The diagnostics software tool is part of the JCB
Servicemaster software suite. K How to Set Up
Servicemaster ( T 1-4).
The diagnostics software is designed to be an easy to use
fault finding tool .

Care and Safety

!MWARNING
Be sure to read and follow any on screen instructions.
Failure to follow correct procedure could result in
death or injury.
2-4-5-5

Fig 47.

Diagnostics Overview
There are several key elements to the diagnostics tool.
These can be seen labelled below. Each element is
explained in detail in later sections.

Connecting the Diagnostics

To use Diagnostics your laptop computer must be
connected to the machine CANbus. K Connect
Servicemaster to the Machine CANbus ( T 1-20)

Starting the Diagnostics

1

Turn ON the machine ignition and additionally start

the engine if required (taking normal precautions).

Start JCB Servicemaster on the laptop computer.

Fig 46.
3

Make sure that the correct DLA is selected in the

chooser. Click on `Utilities', DLA Setup. The DLA

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools

1
2
3

10

11

12
Fig 48.

Key:
1

Menu Bar

K Menu Bar - File

Menu ( T 1-26)

Page List

K Page
List ( T 1-27)

Start and Stop Buttons

K Start and Stop

Buttons ( T 1-27)

10

LED Status Key

K LED Status
Key ( T 1-28)

Engine Selection Buttons

11

Status Bar

K Status
bar ( T 1-27)

Main Window

12

CAN communication status LEDs K Status

bar ( T 1-27)

Engine Connector Page

Machine Connector Page

Actuator Test Page

Fault Codes Page

1-25

K Fault Codes
Page ( T 1-29)

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Section 1 - ServiceMaster
ServiceMaster
ServiceMaster Tools
Navigating within Diagnostics

Menu Bar - Options Menu

Navigation is designed to be via a mouse. On Laptop PCs

this may take the form of a small joystick or touch sensitive
pad and some buttons, usually located near to the
keyboard.
As with most Windows based programs, it is possible to
navigate the diagnostics software using the keyboard by
pressing certain combinations of keys.
Note: This can be particularly useful for certain Laptop
computers where the mouse/joystick can be oversensitive. Try out the following, it may come in useful one
day.
There are two main methods of navigation described
below;
Pressing the ALT key will cause the File option on the
Menu Bar to be highlighted. You can then use the
arrow keys to navigate the menus.
Notice that all the menu items on the Menu Bar have
a letter that is underlined (e.g. the 'F' in File). Holding
down the ALT key and pressing the required letter key
will activate that option (i.e. either open the menu or
execute a function). For example, if you wish to open
the Preferences Dialogue this can be done by
pressing ALT + O (to open the Options menu) then
ALT + P (to execute the Preferences option).

Fig 50.
Start Diagnostics to commence communications
with the engine ECU K Fig 50. ( T 1-26).
Stop Diagnostics
K Fig 50. ( T 1-26).

to

cease

communications

Controller Status Click on the buttons to toggle ON

or OFF the diagnostics connection with the machine
CAN system

Menu Bar - File Menu

The File Menu contains an Exit option to close down the
program K Fig 49. ( T 1-26).

Fig 51.
Preferences option opens up the Preference
Dialogue K Fig 51. ( T 1-26).

Fig 49.

T060030-2

On exiting the program communications with both ECU

and DLA are shut down.

From the Preferences Dialogue there is support for

multiple languages. Use the drop-down menu and
scroll bar to chose the required language. Languages
available are
English (United Kingdom)
French (France)
German (Germany)
Spanish (International Sort)
Note: The language option only effects text within the
Main Window (e.g. Page List, LED Status Key, etc).

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Language support is not available for the text within the
page displays.

Page List
In the top left corner of the main window is displayed a list
of pages which can be displayed K Fig 54. ( T 1-27).

Once your preferences have been selected either:

Click on the OK button to apply them or click on the Cancel
button to leave them unchanged.

Menu Bar - Help Menu

Fig 54.

K Fig 52. ( T 1-27)

Clicking in the box next to the required page will make that
page appear in the main window display area. (A tick will
also appear in the box to show it is being displayed.) At any
time the user may swap between displayed pages simply
by clicking in the check box of the required page in the
page list. The function keys, F2, F3 etc. can also be used
to select pages as required.

Status bar
Fig 52.
About: Opens a window showing the part number
and the version number of the installed copy of the
Diagnostics software.

There are 2 items of interest displayed on the Status Bar,

which is located along the bottom of the Diagnostics main
window.

Help: Opens a help file about the software.

Engine Help: Opens a help file containing
information about the engine sensor and actuator
devices for engine control.

Start and Stop Buttons

These offer the same function as the Start Diagnostics
and Stop Diagnostics options within the Options Menu.To
start the Diagnostics tool communicating with the
gearbox ECU simply click on the Start Button (large green
LED) at the top of the Main Window.Similarly, click on the
Stop Button (large red LED) to cease communications
K Fig 53. ( T 1-27).

Fig 55.
Connected ECU: The type of ECU connected to the
Diagnostics tool is indicated on the far left side of the
Status bar.
CAN communications: Two small LEDs indicate data
being transmitted (red) and received (green) over the CAN
communications link .
These LEDs can be seen to be flashing rapidly as data is
transported. This can be another useful aid to determining
the state of any established communications.
Connection Status: Indicates if the diagnostics software
is connected, connecting or not connected to the engine
ECU.

Fig 53.

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Information Window: Displays information about data on

the diagnostics pages when the mouse is rolled over the
fields.

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LED Status Key
Displays a key for the colour status of the LEDs shown on
the diagnostics pages. The LED's change colour
dependant on the electrical signal.

Fig 56.
LED Colour

Electrical signal status

Red

Off

Green

On/Active

Blue

Open circuit

Yellow

Short Circuit

Grey

No data

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Fault Codes Page

Fig 57.
This page allows the engineer to access fault codes logged
by the ECU. The ECU logs a fault code if sensor or
actuator signals are not valid. These codes are useful
when fault finding.
Active Fault Codes: Displays fault codes for active
faults in real time. To link to information about the fault
code click on the code.

necessarily active. To link to information about the

fault code click on the code.
Save Faults: Click the button to save the fault code
lists as a file to a computer location.
Link to Fault Code List: Click to link to a complete
list of possible fault codes.
Erase Fault Codes: Click the button to erase logged
fault codes from the ECU memory.

Note: Start the engine to see all the active fault codes.
Note: To check if a fault code is no longer active set engine
ignition system to OFF and then restart the engine. The
Servicemaster log display will not delete codes that are no
longer active until the engine ignition system is set to OFF.
Previously Active Fault Codes: Displays fault
codes for faults that have occured but are not

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Vehicle Setup Data Tool - User Guide

Introduction
The Vehicle Setup software tool is part of the JCB
Servicemaster software suite. K How to Set Up
Servicemaster ( T 1-4).
The Vehicle Setup Up tool can be used to view and change
data stored the engine ECU. If the machine or engine
specification is changed due to operational or
maintenance requirements the relevant data must be
changed in the ECU.

Fig 59.
4

Connecting Vehicle Setup

To use Vehicle Setup your laptop computer must be
connected to the machine CANbus. K Connect
Servicemaster to the Machine CANbus ( T 1-20)

Select `Engine Tools' from the drop down list

K Fig 46. ( T 1-24) and then start the vehicle set up
tool running by clicking on the Vehicle Setup icon
K Fig 60. ( T 1-30).

Starting Vehicle Setup

1

Turn ON the machine ignition and additionally start

the engine if required (taking normal precautions).

Start JCB Servicemasteron the laptop computer.

Fig 60.
5

The Vehicle Setup tool will then open. There are four
groups of data to avaialble shown by the tabs:

General
Wheels
Options
Injector Calibration

Fig 58.
3

Make sure that the correct DLA is selected in the

chooser. Click on `Utilities', DLA Setup. The DLA
Chooser window opens. Check the button to match to
the Current Device. Click `Apply' K Fig 47. ( T 1-24).

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General

Fig 61.

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Wheels

Fig 62.

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Options

Fig 63.

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Injector Calibration

Fig 64.
Each injector is individually tested at the factory to record
its operational characteristics. This information is written
as a calibration code. The code for each injector is loaded
into the ECU. The ECU uses this data to adjust control of
the injector solenoid and ensure correct injection.
The currently stored codes for each injector are displayed
in the fields. If an injector or the ECU is replaced the codes
must be transferred or altered.

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Flashloader Tool - User Guide

Introduction
The Flashloader software tool is part of the JCB
Servicemaster software suite. K How to Set Up
Servicemaster ( T 1-4).
If the ECU is replaced and the data file in its flash memory
is not applicable it will be necessary to `flash' the ECU
memory with the correct data file. The Flashloader
software tool can be used to access the data file name
currently loaded in the ECU memory and is necessary up
load a new data file ito the ECU.

Fig 66.
4

Select the required machine range.

The Flashloader tool will then open.

Connecting Flash Loader

To use Flash Loader your laptop computer must be
connected to the machine CANbus. K Connect
Servicemaster to the Machine CANbus ( T 1-20).

Starting Flashloader
1

Turn ON the machine ignition but DO NOT start the

engine.
Start JCB Servicemaster on the laptop computer.

Fig 65.
3

Make sure that the correct DLA is selected in the

chooser. Click on `Utilities', DLA Setup. The DLA
Chooser window opens. Check the button to match to
the Current Device. Click `Apply' K Fig 47. ( T 1-24).

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Using Flash Loader
Important: Do not turn off the ignition or isolate the system
by accidentally engaging the operators seat isolation
switch when using the flash loader. This will interrupt the
flash signal to the ECU and will irreparably damage the
ECU.
1

Make sure that the machine ignition switch is set to

`ON' but do not start the engine.

Click on the ECU icon.

Click on the `Browse' button and select the correct

data file. Click `Open'. K Fig 67. ( T 1-36)

Fig 68.
5

When the programming is complete switch the

machine ignition to the `OFF' position.

Important: Re-flashing the engine ECU changes the base

programme. Re-flashing the ECU does not configure the
machine settings such as fuel injector calibration codes,
and other machine specific options.
6

Before starting the engine make sure that the

machine setup data is correct. You must check that all
other relevant machine settings are correctly
configured. Use the setup software tool. K Vehicle
Setup Data Tool - User Guide ( T 1-30).

Fig 67.
4

Click on the `Start' button. A confirmation window will

appear. Click on the `Yes' to start the reprogramming
of the ECU. The progress bar is displayed.
K Fig 68. ( T 1-36)

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