Professional Documents
Culture Documents
Fee Collection
Objectives
Duty code:
Keyword:
UAT
Keyword:
Instructor
Reference
EPR
Training Guide
Overview
February 2004
PW
Y
CO
1
BT OT BR
Training Guide
February 2004
Passenger Transfer
Passenger transfer is the process where an agent may transfer selected
passengers to other ACSI flights. Due to the nature of this process, ACSI
processes CF passengers similar to waitlisted passengers and they are not
allowed to transfer.
The agent needs to either process or bypass those affected passengers
before a transfer may occur.
If the ACSI flight is on override (O), then the passengers with CF edits
must first be checked into the standby list before transfer or manually
override the CF edit in the passengers PNR via the Miscellaneous Mask.
Note
Training Guide
Use Ticketing
Introduce
Demonstrate
G*PCF
Explain
<Enter>
G*P
CF
The purpose of this entry is to display all passengers with a change fee or
add collect edits. The edits are displayable on the basic passenger list and
passenger edit display. These edits follow VC and ET edits if applicable.
The response is similar to the example shown below:
PK
LIST
WITH
1
2
3
4
788
07JUN
LHR
2130
PW
TOTALS - C0 Y4
CHANGE FEE DUE
ADAMS
K AB2 KHI Y N
0004 Y R 0 CF
ADAMS
L AB2 KHI Y N
0005 Y R 0 CF
SMITH
J AA3 KHI Y N
0001 Y R 0 CF
SMITH
M AA3 KHI Y N
0002 Y R 0 CF
CO
February 2004
Note
CO
Apply
Training Guide
LHR
Y R
2130
PW
KATHY
GIBTUD 0004
CO
75.00
Introduce
Demonstrate
G-SMITH1F1/50KHIY/N
<Enter>
G-
SMITH
M Male
F-Female
C Child
I Infant
R Stretcher
G Cargo
Explain
Number of bags
/50
KHI
Class of service
/N
February 2004
If a change fee is due the system responds with the following message:
CHANGE FEE DUE - PSGR TO CTC TKT DESK OR ASSIGN TKT PRINTER
If the passenger has an AC edit only, the boarding pass is printed, but the
agent receives an alert message that an Add Collect May Apply. An
example is shown below:
PK
788
OK
1F
1 SMITH
07JUN
LHR
1/50
2130
D
N *
**CHECK FARE PAID**
KHI
14C
PW
Y
CO
1
Training Guide
When the PQF currency is different than the local currency Sabre
automatically converts the PQF amount to the local currency equivalent.
The currency code can be overridden when the customer desires to make
payment in a currency different than the local currency.
SELECT NAME/S/
< > NIGRO/DINI
TKT NBR
CHANGE FEE AMT
<2012100628816> < 100.00>
Name select option, passenger name(s), ticket number and change fee
amount.
SELECT NAME/S/
< > NIGRO/DINI
TAXES <
> <
> <
TKT NBR
CHANGE FEE AMT
<2012100628816> < 100.00>
> <
>
A/C DUE
If a change fee and add collect are both due, the A/C DUE message
appears below the change fee amount indicating that an add collect is also
due.
A maximum of five passenger names display at a time. A field at the
bottom of the screen advises if more names are present. If a move up or
move down is required to view additional names, the field includes MU-U
<.> and/or MD-D <.>. These options only display if additional names are
present and the display of either or both is dependent on the agents
location in the name list. To move up, place a U in the <.>. To move
down, place a D in the <.>.
10
February 2004
Apply
Training Guide
11
Introduce
100.00 USD
>
>
< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED
> CC EXP <
> AX EXTENDED PAY < >
CC1
AMT <
CC NBR
<
CC2
AMT <
CC NBR
<
Point Out
>
>
CC EXP <
>
EXCH
AMT <
ORIG FOP
<
>CPN<
>
GTR
PTA
>
AMT <
AMT <
>
100.00
USD
12
February 2004
CASH
CHECK
AMT <
AMT <
>
>
>
>
If the passenger is paying with a credit card, the amount, credit card
expiration date and credit card number are entered in this section of the
mask.
If a credit card approval code has been previously obtained, the agent
should input an <X>.
For passengers paying with American Express Cards the option of
extended pay is available.
EXCH
AMT <
ORIG FOP
<
>CPN<
>
>
In this section the agent is required to input the above information if the
passenger has an exchange.
The original date/place of issue field must be entered in one of two
formats: DDMMMYYCCC or DDMMMCCC (i.e. 06JUN00MDW or
06JUNMDW).
GTR
PTA
AMT <
AMT <
>
Training Guide
13
07JUN
D
LHR
1/50
AA3
2130
N
KHI
* 10C
PW
Y
CO
3
BT BR
Apply
14
February 2004
Introduce
PNR Update
Upon completion of collecting a change fee, the PNR is updated with the
following:
5H- line with change fee verbiage from the pricing table and the
amount collected
Note
If a change fee is collected or waived via the change fee mask or the
override entry, the name associated CF item in the PNR change fee field is
deleted at end transaction.
If an additional collection item is also present when the change fee is
collected or waived, the name associated AC item in the PNR change fee
field is deleted at end transaction.
If a change fee and/or add collect item exists, and a ticket is subsequently
generated using the exchange mask, only the name associated AC item in
the PNR change fee field is deleted at end transaction.
Training Guide
15
If a change fee and/or add collect item exists, and any ticket is
subsequently generated by the Host other than by the exchange mask, the
name associated change fee and/or add collect items are not deleted at end
transaction.
If a change fee and/or add collect item exists, and any ticket is
subsequently generated by an ETD (Electronic Travel Distribution) travel
agency, other airline or CRS, the name associated change fee and/or add
collect items for all passengers are deleted at end transaction.
Apply
16
February 2004
Introduce
There may be times when the Change Fee and/or Add Collect amounts are
not collected from the passenger. The Collect Change Fee mask allows
for this situation by providing a Waive Fee option.
MI - COLLECT CHANGE FEE
<X> X IF SAME FOP OR OVERRIDE FOR ALL PASSENGERS
-OR- SELECT NAME/S/
<GBP>
SELECT NAME/S/
TKT NBR
CHANGE FEE AMT
< > SMITH/DANA
<
> <
75.00>
TAXES <
> <
> <
> <
>
To waive a change fee, tab to the Waive Fee Override Mask field, input
an <X>, and depress <Enter>. Upon selection, the Waive Fee Collection
Override Mask displays.
MI - WAIVE FEE COLLECTION - OVERRIDE MASK
** OVERRIDE WILL GENERATE REPORT TO MANAGEMENT **
REASON
CODE
PASSENGER NAME
CODES
DESCRIPTION
01 NOT APPLICABLE
< > SMITH/DANA
02 ALREADY COLLECTED
03 IRREGULAR SERVICE
04 PREFERRED PASSENGER
05 OTHER EXPLAIN
EXPLAIN <
< > RETURN TO PREVIOUS SCREEN
Training Guide
17
>
18
February 2004
Point Out
PASSENGER NAME
> SMITH/DANA
CODES
DESCRIPTION
01 NOT APPLICABLE
02 ALREADY COLLECTED
03 IRREGULAR SERVICE
04 PREFERRED PASSENGER
05 OTHER EXPLAIN
Two character reason code, passenger name, list of codes that may be
used and descriptions of each. The reason codes and descriptions are
maintained in the MISC Override Reason Table. If a reason code is not
supplied for all names, the screen continues to return until a code is
entered for every passenger.
EXPLAIN <
>
Explanation for use of override. This field may be required for certain
reason codes.
< > RETURN TO PREVIOUS SCREEN
Training Guide
19
Introduce
Demonstrate
Explain
GFITRX/O
<Enter>
FI
Flight information
TRX
Separator
Override
The purpose of this entry is to override an entire flight of the Change Fee
and Add Collect processing due to operational needs such as off schedule
operations. Once overridden, passengers with a CF edit are checked in.
This entry is restricted to a supervisor and is logged in ACSI flight
history.
**Important** - Once the entry has been made to override the Change
Fee and Add Collect process for this flight, there is no process to reverse
the action.
The system response is the display of the flight information for the flight
as shown below:
PK
COM :
STD :
PCD :
PZN :
PCP :
HLS :
TRX :
DEST
$ISB
PEW
DOH*
Point Out
20
285
07JUN
2140
PEW
N
Y
N
O
CIM
3
3
ETD
BAG
TGA
BDT
PFM
ISB
2140
PW
:
STA
: PW
TCI
:
TAI
: 2055
PRS
: PTM TPM FTL
OPS
N
N
CHG
:
:
:
:
2220
N
TR
N
PMR
DOC
F
F
N
N
CO
ETA
PBI
SOM
PBC
:
: YY
: N
:
RMK
February 2004
Training Guide
21
Introduce
Override Report
All override transactions are recorded and written to an offline database.
The following fields, related to all overrides, are included in each record
written to the override report database:
Passenger name
Downline city
If the override is accomplished via the ACSI check-in entry or the
mass override, the downline city is the off point of the flight in the
check-in entry.
If the override is accomplished via the MISC entry, the downline
city is the off point of the first unflown host air segment in the
itinerary.
22
Booking code
The booking code is the booking code from the first unflown host air
segment in the itinerary.
February 2004
Training Guide
Method of override
MISC, check-in or mass override
23
24
G*PCF
G*PAC
G*PCF/FULL
G*PAC/FULL
G*P2
G-SMITH1F1/50KHIY/N
Check in passenger
GFITRX/O
February 2004
Training Guide
25