Upendra Singh

Contact Information
Address : 44 Maitland Street, Glen Iris Vic-3146
Tel (Mobile) : +61-430-120- 456 Email : Upendra15_8@hotmail.com
Work Status : Australian Permanent Resident (Full working rights)
Educational Background
Level Master of Business (Information Technology) Major Business
Name of Institution RMIT University, Melbourne, India Graduati : Jun 2008
on Date
Level : Bachelor of Engineering (B.E) Major Computers Engineering
Name of Institution : North Maharashtra University, India Graduati : Nov 2004
on
Date

Skills
IT Skills : C, MYSQL,HTML,MS Access, RDBMS
Core Skills : Sales, Requirements gathering, System support, Data Flow Diagram
OS : Windows 2000, Windows XP, Windows Vista
Other : Rational Rose, SDLC concepts, UML

Employment History
Total Experience : 1 Year (Full time) + 36 Months (Part Time)

Current Job : Salesforce Pty Ltd

Current Location : Melbourne, Australia
Date Joined : Jan 2007
Position : Sales Consultant (Part Time)
Industry : Retail Media
Responsibilities : - Business to Consumer retail sales (approaches used: kiosk sales, field sales)
- Meet daily / weekly / targets
- Provide value bundles to eligible consumers
Overall Learning : - Ethical sales techniques
- Improved communication skills
- Ability to meet aggressive targets
- Kiosk planning, arrangements
- Improved abilities of defining appropriate sales pitch approach
Work Achievements : - Awarded Rookie of the team with maximum sales in first month (182 nett sales)
- Total sales volumes generated at the rate of 4 sales per day
- Consistently exceeded over 95% monthly targets over 36 month period

Previous Job : ICICI Bank

Current Location : Mumbai, India
Date Joined : June 2005
Position : Channel Officer (Full Time)
Industry : Retail Infrastructure Group
Work Achievements : - Worked with a team of 5 to identify 600 new ATM locations nationally
- Improved Vendor performance by 20% in 1 year (ability to plan well, provide apt information for
vendors to resolve.
Responsibilities : National ATM monitoring
- System monitoring
- Connectivity monitoring

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 Upendra Singh

- Cash shortage (replenishment)

- Dispensed per defined store limits
- Usage (Counts of withdrawals, ATM refill rate, Refill volume, Location, Geography,)
- Plan for dispatch
- Propose ATM dispense limit revisions (increase / decrease)
- Prognosis tool used to provide data & support in decision making process

- Coordinate with Regional GMs + ATM Vendors (NCR, Diebold, Windsor), Cash dispense
vendors (Brinks Arya, CMS) across the country for
- Issue escalations
- Issue resolutions
- Produce daily cash usage reports (per store)
- Twice a day (SOD, EOD)
- ATM issue report (network, link)
- Cash report (volumes, dispensed, dispense variance reports)
- National ATM reports -- send to managers in a set/predefined format

Overall Learning : - ATM Cash Replenishment

- National Banking ATM Network Operations
- Vendor co ordinations, Reporting to upward managers, planning
- Identifying and proposing potential new locations for ATMs
- Team working skills, reporting skills, coordination skills, requirement articulating skills

Miscellaneous
Awards : Represented University – at university level Cricket Tournament
Analytical and • Undertook and solved many information technology and business-related problems
Probl by undertaking real and simulated projects during MBIT studies at RMIT University
em • Projects include systems analysis, design and implementation; evaluating systems
results and making appropriate recommendations based on analysis on
Solvi
information technology management issues
ng
• Analytical /logical problem solving skills gain through work experience and MBIT
studies.
• Excellent ability to analyse and convert business requirements into technical
requirements

Leadership : • Proactively taken leadership roles during group projects, leading and guiding teams
Quali for meeting deadlines and providing effective solutions to problems
ties • Have captained university cricket team during Bachelors degree
• Ability to work under pressure and to deadlines
• Student representative and member of Technical committee of RESONANCE 2005, a
national level IT symposium

Personal : • Ability to develop and turn around processes.

Strengths • Ability to be a strong team player.
• Strong motivation and team building abilities.
• Strong analytical ability.
• Strong communication skills.

2
 Upendra Singh

Academic : Final Year (B.E) : Study Project On ' Magnetic Resonance Imaging’
Proje
cts Gained knowledge about how MRI scans can help reduce the
manual error in finding the tumor.

Project Guide : Mr. K.B.Patil

Master Projects major MB (IT):

Subject : System Analysis and Design

Project Name : Health Information System

Activities Involved:
• Defining Business Purpose
• Defining Scope
• Understanding current business environment
• Preparing Context Diagram
• Designing Logical Process Model
• Preparing Class Diagram
• Preparing Activity Diagram
• Preparing USE CASE Diagram
• Defining Product and Module Specification
• Designing Report and Enquiry form
• Preparing System Requirement for the Hospitals
.

Subject : Information Technology Project Management

Project Name : Project Plan for The Shelf Company’s Robot System

Activities Involved:

• Defining Scope of the Project

• Justifying Project
• Defining Project product and services
• Preparing Business Case
• Defining Critical Success Factors
• Preparing Work Breakdown Structure
• Preparing Scope Change and control plan
• Preparing Schedule
• Preparing Costing for the Project
• Defining Communication Plan
.