Curriculum Vitae

Applying for positions : IT Helpdesk

Personal Information
Full name:

Gender:
Date of birth:
Marital Status:
Nationality:
Email / Phone :
Permanent Address :

Pham Vn Thun
Male
July 6th, 1987
single
vietnamese
phamthuan7891@gmail.com
(84)(966)36-0350
Nhan My, My Dinh, Tu Liem District, Hanoi Capital, Vietnam.

Working Experience : 5 years of IT experience

7/2013 Present :

Workplace: CMC Telecom Infrastructure

Address: 12th floor, CMC Tower, Duy Tan str, Cau Giay dist, Hanoi, Vietnam.
Position : project engineering support
- Designing and implementing customers network infrastructure. Gather
and collate network requirements by working with clients and colleagues
- Work with clients during all stages of projects. Pre-sales & after-sales
- Configuring VLANs, VTP, Etherchannels, Routing
- Configuring intervlan routing on Layer-3 switches
- Securing switch access
- Configuring routing using OSPF, BDP and policy routing using route
maps. Implementing traffic filters using Standard and Extended accesslists,Distribute-Lists, and Route Maps
- Building and maintaining Visio documentations for Clients
- Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP,
Layer 2/3 network devices

06/2011 - 07/2013 :

Workplace : 911 COMPUTER EMERGENCY AND NETWORK SECURITY.

Address: 327 Van Chuong, Kham Thien Street, Dong Da District, Ha Noi Capital
Position : Help Desk & IT Support
- Provide technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Train computer users.
- Respond to email messages for customers seeking help.
- Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems.
- Install computer peripherals for users.
- Gain feedback from customers about computer usage.
- installing and configuring computer hardware operating systems and
applications;
- monitoring and maintaining networks systems;
- troubleshooting system and network problems and diagnosing and solving
hardware or software faults;
- working continuously on a task until completion (or referral to third
parties, if appropriate);
- prioritising and managing many open cases at one time;
- testing and evaluating new technology;
Technical Skill set Summary:

Primary skills include:

Over 4 years of experience in IT Operations, Network Systems, New
Technology Implementation, installation and maintenance of complex
multi-vendor Local and WAN
supporting, developing and, designing topology networks within an
organisation or between organisations.
Install and support LANs, WANs, VPN ,ILL, MPLS network segments,
Internet, and intranet systems. Design and deploy
Initial Router Configuration, Initial Setup of a Cisco Switch, DCN,
Raisecom, SSG, 3COM switches, Juniper switches EX Series, Drayteck
Routing Protocols: - RIP, IGRP, EIGRP, OSPF, BGP
Vlans, VPNs, VTP, Etherchanel, Trunk . . .
TCP/IP protocol suite, OSI layers
Example of another Specialized Skills:
Quick learning ,Problem analysis, use of judgment and ability to solve
problems efficiently.
Time management skills, Good Skills for Teamwork. Can work in private
job.
can work with hight pressure and night-shift

Educational Attainment :

Educational :

August 2004 : Thai Nguyen university of Information and communication technology- Thai nguyen
City, Vietnam

PROFESSIONAL CERTIFICATION :

2010 : CCNA (Cisco Certified Network Associate)

2014- 2015 : CCNP (Cisco Certified Network Professional)

Language :

English

Career Objective :

Career Objective:
To be a Network Engineer in an company where I can utilize my
knowledge and technical skills
Working for a large company, globally, relating to Electronics or
telecommunication, professional working environment, available to
promote in the future
becoming Information Technology leader in coming 2 years

Learning Objectives:
CCNP Security
CCIE

I certify that these statements are true to the best of my knowledge anh will be responsible for their correctness.
Date,

/
Signature

/ 2015