Robert Boswell

Wheaton, IL 60189

Telephone (630) 290-5023

Email: bboswell1@comcast.net

A detail-oriented, self-motivated business professional with extensive experience in operations management, strategic
planning, and promoting long-term business objectives. Proven track record of optimizing efficiency of daily
operations while providing insightful vision for future growth. Seeking to contribute capable leadership and employee
development skills, expertise, and a passionate commitment to excellence in a challenging new position within a
progressive organization.
SUMMARY
Operations Management: Ground up experience in facility maintenance evident through a number of
promotions within organization. Successful in creating top-performing maintenance operations to produce
results. Design and execute aggressive programs to drive compliance, increase quality, reduce costs and
standardize operations. Success in strategic operations, capital and asset planning as well as value
engineering, continuous improvement and metrics analysis/reporting. Proficient in recognizing operational
components in need of enhancement/rectification; success in expeditiously evaluating all possible/plausible
options, and consistently implementing results-oriented solutions.
Relationship Building: Able to quickly establish sincere, professional relationships built on trust and honesty
with diverse groups of co-workers and clients. Proven success in recognizing deficiencies and implementing
programs which have made direct, rapid and significant contributions to the bottom line of the organization.
Adaptability: Versatile professional, skilled at performing optimally in ever-changing environments.
Observant and quick-thinking; able to efficiently master new business processes and quickly comprehend all
aspects of complicated situations.
Impeccable Work Ethic: Prepared to go above and beyond the call of duty to ensure organizational goals are
met. Tenaciously execute all projects while providing visionary insight for optimization. Gifted at translating
big-picture vision into practical, strategic action plans for success.
COSI INC

Director of Construction and Facilities (Sept 2012 to Present)

Made accountable for the coordination, budgetary oversight and management of all new construction for company
and franchise units. Charged with building a design and construction team, in order to create a new company
prototype design, develop construction and remodel processes and procedures, create project budgetary reporting and
compliance system, and reduce construction cost.
Specific Achievements:
Successfully built and guided a team in standardization and value engineering efforts.
Lowered investment costs for new company and franchisee units by 29%.
Created a standardized low cost transition plan to refresh existing locations.
Negotiated and executed national contracts for fire safety and kitchen exhaust systems
Continued to develop and expand the in-house maintenance department and achieved an 18% reduction in
R&M costs in the first 18 months.
Achieved an additional 9% reduction in capital spending in the second year.
COSI INC

Director of Facilities (April 2012 to Sept 2012)

Responsible for the repair, maintenance, capital improvements and property management of 80 company owned
facilities and their assets. Accountable for the development, coordination and execution of aggressive facilities
management and preventive maintenance programs designed to repair and maintain existing operations in alignment
with corporate objectives. Designed and implemented an in-house maintenance department from the ground up in
order to increase the performance of company assets and significantly drive down operating costs.
Specific Achievements:
Achieved significant improvements in the overall condition of the companys facilities and their assets
Achieved 10% reduction in R&M spending first 8 months
Achieved 25.7% reduction in capital spending the first 8 months
Significantly improved communication to field operators and reduced overall response times.

BALLY TOTAL FITNESS

1978 to 2011

Assistant Vice President, Facilities Division, Chicago, Illinois (2008 to 2011)

Accountable for the coordination, design and execution of aggressive facilities management programs to repair
existing operations and align with corporate objectives. Executive planning, budgetary, strategic steering, regulatory
compliance and quality assurance responsibility for standardizing in-house facility maintenance and services at all
275 fitness center locations (9 million sq. ft.+) and a $27 million budget (expenses & capital) with more than 300
employees. Design and execute strategic capital engineering projects focused on cost reductions, labor control,
compliance, quality and efficiencies. Orchestrate capital projects; develop project scope, costs, and plan and
implementation strategies. Implement specialized software applications (Oracle Project/i-procurement) to develop and
integrate new initiatives into current operations. Member of the AED (Automated External Defibrillators) Task Team
and the New Club Opening Committee.
Selected Achievements:
Promoted to Assistant Vice President of Facilities, 2008; appointed to Department Head position, 2010.
Achieved $4.5 million reduction in annual energy costs by spearheading the development and implementation
of a strategic energy management plan.
Created a $1.2 million annual save by executing a utility procurement plan for electricity/gas usage.
Created a $1.5 million saving through cost avoidance. Created, orchestrated and executed a national chemical
handling program that ensured compliance with regulatory standards and eliminated the need for a national
respirator program.
Increased productivity from in-house Electronic Repair Shop resulting in $600,000 annual save
Developed a standardized, email-based parts & supply ordering system, enabling Field Technicians to
interface directly with corporate Purchasing Department while maintaining compliance with procedures and
pricing/insurance requirements.
Established an expense management system which enables users to quickly modify third-party/supply
spending levels to reflect revenue increases/decreases.
Implemented and managed a wide range of facility upgrades (major remodels).
Entrusted by corporate executives to analyze and convert manual preventative maintenance (PM) and repair
reporting systems at the store level to a paperless, digital work order-based system with real-time visibility
into repair/maintenance operations designed to increase efficiency/productivity while minimizing repair time
and staff deployment (iPhone/RFID application currently in development).

Senior Director of Maintenance Training, Chicago, Illinois, (2006 to 2008)

Coordinated recruiting efforts for the companys Facilities Department with the intent of developing highlyspecialized facility teams to enhance operational efficiency and productivity. Designed and integrated rigid staff
training/inspection procedures into operations. Participated in the development of a National Housekeeping
Department, responsible for creating and implementing standards into company operations nationwide; deployed a
company-wide standardization testing procedure for job applicants. Initiated an employee recognition program with
incentives for exceptional performance. Made ongoing enhancements to the Facilities PM Program. Member of the
Disaster Preparedness Committee.
Selected Achievements:
Streamlined communication/expedited parts ordering at the store level by coordinating the installation of
computers with high-speed Internet access.
Developed and launched time management initiatives, resulting in the recovery of 2-3 hours per day for each
employee.
Participated in the launch of a Facilities Department intranet Website, designed to provide broader
visibility/more expedient communication regarding ongoing projects, updated policies and budget
management, preventive maintenance updates, utility usage reports, and more.

National Director of Maintenance Training, Chicago, Illinois (1999 to 2006)

Charged with the overall design and implementation of company-wide Facilities/Mechanical Equipment PM
programs. Established PM guidelines and schedules as well as the utilization of maintenance/repair logs to verify PM
initiatives were being carried out in a timely fashion. Worked with manufacturers to improve equipment design flaws;
partnered with Risk Management to develop strategy for reducing claims. Developed expense tracking tools to
provide more effective cost control through the use of formalized budgets and weekly actual Vs. budget reports for

maintenance expenses. Coordinated the proper phasing of location remodels. Utilized existing Maintenance
Supervisors as Project Managers for remodels; ensured budgetary compliance and limited cost overruns by deploying
a cost tracking system allowing rapid review/cost approvals. Established and implemented a capital tracking system
(via Outlook) to increase visibility into capital spending (by type/category) and streamline the approval process.
Selected Achievements:
Managed a National Facilities Remodel program with 20-40% savings per project.
Saved $1.2 million annually in liability payouts through the implementation of a preventive maintenance
program for exercise equipment.

Maintenance Supervisor, St. Louis, Missouri (1985 to 1999)

Appointed to position to orchestrate an in-house maintenance program supporting operational efforts and
reducing/eliminating third-party vendor costs. Established mechanical/fitness equipment PM programs; drafted
facility remodel and upgrade policies. Converted a storage space into warehouse/repair station.
Selected Achievements:
Acted as General Contractor for 5 facilities remodels
Maintenance Department was graded one of the highest in the company.

Maintenance Technician, St. Louis, Missouri (1978 to 1985)

____________________________________________________________________________________________
EDUCATION: NORTH COUNTY TECHNICAL SCHOOL
St. Louis, Missouri
Certificate in Commercial Refrigeration/Air Conditioning
TECHNICAL: Microsoft Office Suite, Oracle Project, Oracle i-Procurement, CMMS, Various Proprietary Software