Professional Documents
Culture Documents
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t
Submitted to:
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Table of Contents
Table of Contents
1
Background ................................................................................................... 5
1.2
Purpose ......................................................................................................... 5
1.3
Scope of Internship........................................................................................ 6
1.4
1.5
Methodology.................................................................................................. 6
1.6
Summary....................................................................................................... 6
CHAPTER # 2....................................................................................................... 7
2.1
Introduction................................................................................................... 7
2.2
2.3
2.4
2.5
2.6
Summary....................................................................................................... 9
CHAPTER # 3..................................................................................................... 10
Organization (Analysis)................................................................................................... 10
3.1
Introduction................................................................................................. 10
3.2
Brief History................................................................................................. 10
3.3
3.3.1
Number of Depts................................................................................... 12
3.3.2
Field Offices........................................................................................... 12
3.3.3
Current staf.......................................................................................... 13
3.3.4
3.3.5
3.3.6
Workload................................................................................................ 14
3.4
Salary........................................................................................................... 15
3.5
Promotion System........................................................................................ 15
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3.6
3.7
Responsibilities............................................................................................ 16
3.8
Communication............................................................................................ 17
3.9
Moral of staf................................................................................................ 17
3.9.1
Physical facilities................................................................................... 17
3.9.2
Performances......................................................................................... 17
3.10 Summary..................................................................................................... 17
4
CHAPTER # 4..................................................................................................... 18
4.1
Introduction:................................................................................................ 18
4.2
Policies:........................................................................................................ 18
Principles of Performance......................................................................18
4.2.1
Customer Focus.................................................................................................. 18
4.2.2
4.2.3
Employees Respect................................................................................ 19
4.2.4
4.2.5
4.3
4.4
4.5
Strategies of MCB........................................................................................ 21
4.5.1
4.5.2
4.5.3
Customer Oriented................................................................................ 21
4.5.4
4.6
Successes:................................................................................................... 23
4.6.1
4.7
5
Summary..................................................................................................... 24
CHAPTER # 5..................................................................................................... 25
5.1
SWOT ANALYSIS........................................................................................... 25
5.2
5.2.1
STRENGTH:............................................................................................ 25
5.2.2
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5.2.3
CUSTOMER CARE:.................................................................................. 26
5.2.4
MARKET SHARE:.................................................................................... 26
5.2.5
5.2.6
BRANCH NETWORK................................................................................26
5.2.7
SOUND MARKETING:..............................................................................26
5.2.8
PHONE BANKING:...................................................................................26
5.2.9
MOBILE BANKING:..................................................................................26
WEAKNESSES:.............................................................................................. 27
5.3.1
ADVERTISEMENT:................................................................................... 27
5.3.2
ACCOMMODATE BEHAVIORALLY:............................................................27
5.3.3
MISMANAGEMENT OF TIME:...................................................................27
5.3.4
AND ALSO,............................................................................................. 28
5.4
OPPORTUNITIES........................................................................................... 28
5.4.1
PRIVATIZATION:...................................................................................... 28
5.4.2
DIVERSIFICATION:.................................................................................. 28
5.4.3
5.5
THREATS:..................................................................................................... 28
5.5.1
5.5.2
COMPETITION:....................................................................................... 29
5.5.3
LOW INVESTMENT:................................................................................. 29
5.5.4
5.5.5
5.6
5.7
PEST Analysis:.............................................................................................. 31
5.7.1
Political.................................................................................................. 32
5.7.2
5.8
Economic Trends.......................................................................................... 32
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5.9
Social Environment...................................................................................... 33
RECOMMENDATIONS.................................................................................... 34
6.1.1
ADVERTISING:........................................................................................ 34
6.1.2
6.1.3
INCREASED SERVICES:...........................................................................34
6.1.4
MANAGEMENT OF TIME:.........................................................................34
6.1.5
6.1.6
BANKING PROFESSIONALS:....................................................................35
6.1.7
ATTRACT CUSTOMERS:..........................................................................35
6.1.8
6.1.9
6.2
CONCLUSION:............................................................................................... 35
6.3
BIBLIOGRAPHY:............................................................................................. 37
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To detect, examine and understand the related data expertly and in a useful way.
To work virtually in an organization.
To grow personal communication.
To acquire awareness with the organizational environment.
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1.5 Methodology
The methodology described for collection of data is primary as well as secondary data. The major
source of information is my own observation while working with staff and discussion with them.
Officially organized interviews and discussions helped me on this regards
Primary data:
Primary data contain Own observation and Interviews of The Staff members.
Secondary data:
Secondary data contain of Manuals, Journals, magazines, Annual Reports and Internet.
1.6 Summary
The students are essential to take on six weeks of internship with an organization on order to take
the degree of MBA so the main purpose of internship is to collect the related information to accrue
internship report on Muslim commercial bank.
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As internee on MCB the central focus of my study is in the overall banking operations in order to
mien detailed study to know the various operations and equip with useful knowledge of the MCB to
acquire field experience.
2 CHAPTER # 2
ORGANIZATION
2.1 Introduction
This chapter is emphasis on the organization (MCB), on which total banking sector, performance
and involvement of the organization on the economy of the Pakistan is labeled. It also states about
the function that are an organization is acting and about the internship office.
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ready in the history of banking when the state bank of Pakistan rumored full switch of banking and
currency on Pakistan. The banking structure on Pakistan includes of the following Commercial
banks have been the most effective rallies of reserves and have been given that short-term needs of
working capitals to trade, commerce and industry.
December 31, 1973, there were 14 Pakistan commercial banks that worked all over the country and
on some foreign countries done a network of branches. All these commercial banks were state on
January 1, 1974, and were renowned and fused into the following five banks:
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2.6 Summary
Pakistan came into being on 14th August, 1947; enough banking facilities were presented on
the areas forming Pakistan. Upon freedom Pakistan had not a Central Bank not banking system. Its
involvement in the growth of small and medium size entrepreneurs is important.
It has
industrialized a extensive range of consumer goods, to improve business and provide to the
different sections of society. Some arrangements have been specifically planned for the low to
middle income parts of the population.
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3 CHAPTER # 3
Organization (Analysis)
3.1 Introduction
This chapter contains the transitory history of the Muslim commercial bank, the technique of
communication between the head office of organization and the branch. This chapter too has the
info about the dissimilar departments of the organization, current staff of branch in which I did my
internship, alarms of Muslim commercial bank Pahrianwali Branch near its employees. I have also
branded in this chapter that how organization motivate its employees and what are welfares that are
certain to the employees on this organization.
Then I have assumed a dangerous analysis of the branch. This chapter will also tell the bookworm
about the recital of organization.
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Cash Department
Compliance Department
IT Department
Deposit Department
Advances Department
Remittances Department
Agriculture Department
H R M Department
Government
Receipts
And
Payments
Department
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Behind are the departments are working in MCB Pahrianwali Adda branch
3.3.2
Operations Department
Current Department
Remittance Department
Clearing Department
Cash Department
Accounts Department
Field Offices
Domestic offices:
Overseas offices:
Punjab
Dubai
Sindh
Sirilanka
Baluchistan
Hong kong
Khaber Pakhtoonkha
Azerbaijan
Islamabad
Behirn
Azad Kashmir
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3.3.3
Current staf
Management of the branch:
Branch Manager
Mr.Umar Khalid
Operation Manager
Account opening
Officer
Remittance
s
Miss. Nadia
Clearing officers
Cashier
Miss. Nadia
Afzal
Mr. Ali
Others
Customer
Service Office
Security
Guards
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Peon
s
3.3.4
Name
Qualification
Experience
Designation
Mr,Umar
M.COM
25 years
Branch Manager
Mr.Mareed
MBA
08 years
Operational Manager
Mr.Hussan
BA
17 years
Cashier
Miss Samrin
MBA
07 years
Account Opening
Miss Nadia
B.COM
05years
Officer
Clearing Officer
Mr.Aqeel
METRIC
3 year
Office Boy
3.3.5
All members of the branch are correct training of the elementary banking actions. Training is
assumed to the employees through suitable process. If a new employee of the bank he directed to
the Regional Branch Gujranwala for suitable training. If any new product is obtainable in the bank
then employees were also transfer to the head office for the fleeting training basis.
3.3.6
Workload
Work load of the bank staff is constructed upon on the daily prejudices. The office timing starts
from 9.00 to 5.00 from Monday to Thursday and 9.00 to 1.00 for Friday and 45 minute pause for
prayer.
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After the bank timing the staff attain the daily coupons business and made the records on the net
system and then equated the cash, put it in the safe. The banking staff would finished their work on
daily root whether there work is short or long.
3.4 Salary
3.5
Name
Designation
Mr. Umar
Branch Manager
40,000
Mr. Mareed
Operations Manager
34,000
Miss. Samrin
Account Opening
Officer
28,000
Miss.Nadia
Remittances
30,000
Mr.Hussan
Cashier
18,000
Muhammed Aqeel
Office Boy
10000
Muhammed Ikram
Guard
10000
Promotion System
In the MCB promotion is given to the employees on seniority and performance biases.
3.7 Responsibilities
Following are the tasks of the branch members which they are execution, Mr. Umar Khalid working
as branch manager with the duty to check the daily bases work to supervises and switch the
operations of the bank in order bring conformism with the MCB rules and guidelines.
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Name
Designation
Responsibilities
Efficient Daily
Mr. Umar
Mr.Mareed
Miss.Samrin
Operation Of A Full
Branch Manager
Operations
Manager
Operations
Handling The Account
Account Opening
Officer
Tasks
Incharge Of Cash
Dept,Bank Receipts
Mr.Hussan
Cashier
And Payment,
Maintenance Of Cash
Related Books Etc.
Deal With Remittances
Miss. Nadia
Remittances Officer
Miss. Nadia
Clearing Officer
M. Aqeel
Office Boy
department
Assist The Staff
M.Ikram
Guard
Security
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3.9.1
Physical facilities
The branch I have complete my internship is MCB Pahrianwali Adda branch, the bodily facilities
available to the customers and staff is passable, there is a good sitting arrangement for customer,
there is ability of gas stove in winter and air conditioners for summer. Proper rooms are accessible
for keeping record registers and drink facility for employees as healthy. The capacity of printer,
internet, and phone is too available
3.9.2
Performances
The performance of the division in terms of excellence is good and customers are content about the
facilities that are providing to them. The behavior of the staff with the patrons is very good and
agreeable.
3.10 Summary
This chapter is typically about the organizational boldness towards its employees and employees
gratification. MCB has the old-style way of communication in order to connect with the offices or
outlets.
MCB provide extensive range of function and services having dissimilar sections to recollect and
uphold their customers. Some of these departments are the account inaugural department, Advance
department, Bill department, clearing department etc. MCB has very emotive training department
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and every employee of bank has received the basic drill of banking course. MCB has the different
assembly of salary for its workers.
To stimulate the employees MCB offer many grants and services to its employees such as medical
facility, vast amount of bonuses and also motivate the workers through raises. In MCB sometime
hiring system is partial by the politicians because it a government backed bank. The branch in
which I have done my residency is if the very satisfactory services to its customers and big numbers
of customers are satisfied with the attitude and the services in case branch.
4 CHAPTER # 4
MCB limited Policies and Strategies
4.1
Introduction:
In this chapter rules and the policies that are being trailed by MCB are conferred. Moreover success
of the company and finally summary of the chapter is given.
4.2 Policies:
At MCB our major policies are:
At MCB bank policies are made by Head office which is in accordance with State bank Of Pakistan.
These policies are sent to the branches at regional, zonal areas. When I asked from my branch staff
they told me that policies related to schedule of service charges change approximately after each 6
months. Circulars are received by branches related to the policies.
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4.2.2
MCB struggles to attain fineness by safeguarding that every second of our time is spent on
calculation value, making sure that we do things correct, first time, and every time. With this
mission for quality, MCB has always taken wits in carrying banking into a new ground; from cash
to the suitability of plastic; from branch banking to internet banking and from head-on customer
communication to online convenience.
4.2.3
Employees Respect
MCB inspires variety and treat each of our employees with equality. MCB gives positive feedback
for their incessant development and pursue proposals from all employees for more upgrading. The
bank guarantees that quality performance is known and rewarded and workout highest
responsibility in decision-making with favors to our employees.
4.2.4
MCB believes on attaining its Mission and Vision by working composed as a joint group. MCB
luxuries its employees as its internal customers and safeguard that the supplies of internal customer
focus are always saw.
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Armed with detailed product knowledge, and recognizing the fortes in each discrete, the bank
endeavors for optimum-results from our co-workers and transporting out top performances by
working towards mutual goals and objectives in today's active banking environment.
4.2.5
MCB pursues to unceasingly improve the quality of life in our communities. The bank
comprehends that it has a accountability to the civilization in which it works and it pursues ways of
playing a positive role for the improvement of the community at large for a liberal environment,
improved living and a happier future.
Different strategies related to account initial are e.g. to fill Know your customer (KYC),
which contains complete gen about the applicant, his basis of income, his/her living etc.
Anti-Money Laundering rule is also used to evade incorrect usage of money, so on-line
candidate.
Policies connecting to online dealings are also shadowed by the branch such as satisfying
the online form, resolution of moving funds, occupation of the candidate etc.
We, at MCB Bank, are devoted to customer approval and obstinately pursue quality in
everything that we do. We are regularly looking for occasions to improve our package ethics
and comprehend your happiness level in order to advance the same.
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4) Undertaking of agency services and also general utility functions, few of those areas under
Collecting checques and bill of exchange for the customers
5) Collecting interest due, dividend, pensions and other sum due to customers.
6) Transfer of money from place to place.
7) Issuing of travelers checques.
Cash department
Deposit department
Clearing department
Remittance department
Foreign exchange department
4.5.2
1080
1073
No of Overseas Branches
07
MCB Bank is actively contributing in elevation of its crops and services through announcement and
other advertising arrangements, initially the bank attentive on the higher class customers only and
obtainable goods for a limited class of people. But now the strategy has been changed and the bank
is now directing the mid-market also. The produces offered are of varied flora to cater the needs of
supreme number of people.
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4.5.3
Customer Oriented
MCB Bank standards its customers. Customers complaints are encouraged because it gives an
opportunity to know the needs of the customer and build more confidence in them. Most of the
promotional efforts are done through
Direct marketing
Public relations
MCB bank sometimes gets proposals and a reference from its good customers. Branch design is
being planned in such a way that more and more customers are attracted. Some of the branches of
MCB Bank have a actual good entry and attitude but many still need to be better.
4.5.4
To be modest the Bank has additional armored its place in the Buyer Banking showground by
restructuring and re-launching the shopper funding harvests and presenting more suitability built
resolutions. With the re-launch of automobile business and firm finance foodstuffs, the Bank broke
the harvests with full thrust. The Bank has also unnerved a running investment facility beside loan
of property.
Skill continued to play vital role on refining and growing product offerings. The Bank introduced
more IT based crops to provide to the shifting routines and needs of the customers. MCB VirtualInternet Banking was hurled with varied ranging banking solutions for the customers reaching from
separate to company customers and it has become the most favored Internet banking resolution in
the country.
MCB also had the honor of being the first Bank in Pakistan to presentation the widespread bill
payment ability through its alternative transfer networks which include Internet Banking, ATMs and
MCB Call Centre, currently with six sum associates. Similarly, the Bank also took creativities to
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growth the usage of debit facility. To offer timely and efficient info, MCB has also provided a new
arrival to its website which is user friendly and noticeably easy to glance.
The Islamic Banking creativity has been very fruitful in appealing new client, both individuals and
companies.
Likewise, those dealings, which were limited only to current account ability, have full-grown into
sturdier business relationships. The branch network was stretched to Lahore and Multan through the
last year and newly been lengthy to Hyderabad and Faisalabad. The Bank plans to further expand its
Islamic Banking branch network to other metropolitan zones and also to familiarize new sharia
obedient banking solutions to a broader variety of customers for sufficient their separate and
business wants.
Some extensive new strategic wits were also busy up which will be significant for the Bank in years
to come. A secluded company has been shaped in Hong Kong (fully owned secondary of MCB) in
enterprise with Standard Chartered Bank, management trade dealings of select countries in the AsiaPacific region. It is expected to earn US$ 1 million in its first year of processes. To growth its global
presence, the Bank will be initial its typical office in Dubai and incoming into main strategic
associations with banks in the UAE/ exclusively for marketing our buyer banking products to nonresident Pakistanis. Besides, viability is also being carried out for incoming other global markets.
MCB's processes sustained to be efficient with attention on justification of incidentals, re-alignment
of back-end dispensation to rise output, improvement of customer facility standards, process
efficacy and controls. The Bank has busy the lead in presenting the pioneering notion of unifying
Trade Services in the country by providing federal foreign craft services to branches with a view to
progress productivity, expertise and lessen delivery cost.
Society of Human Resources has been one of our core effort areas. MCB is stanch towards
appealing, retentive and stirring owing people. Encounter for MCB is to deliver an situation in
which employees can well understand their possible. The Bank presented 'reward for performance'
where tall potential majors were known and satisfied hence. In view of the modest environment, the
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Bank is directing on routine and presenting a more well concert controlling organism. MCB is also
sturdily loyal to exercise its operate at all levels.
The Bank will also be applying the filled group of the latest form of SYMBOLS Form 8. MCB
Bank will run SYMBOLS Finance units to transference modified services to its customers over
manifold transfer channels, while SYMBOLS Readiness Tasks Center will serve as its core banking
transaction-processing machine.
4.6 Successes:
Eur
o money Awards
4.6.1
MCB branch Pahrianwali has increased achievement in rapports of surge in payments which are
now Rs. 402 million, and this rise in payments is due to noble performance of the union. it has also
grew achievement in terms of intensification in accounts that are now 5136.Rise in number of
accounts is due to moral relative of the Branch Manager and also the works of the organization.
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4.7 Summary
By brief this chapter it is vital to indication here that MCB has rules that are realized in all its
branches. These rules are like to meet the basic desires of initial an account, to fill the KYC (know
your customer) form, wants for Online dealings etc. In CB achievements different types of honors
have been described that have been received by MC bank from last few years. Inexpensive policies
of MCB have also been stated such as to increase the ATM system, to make online dealings fastest
etc. And also the placing policies of MCB bank that are to increase the branch network within
Pakistan as well as outside the Pakistan. At present MCB have 07 branches out of the country.
5 CHAPTER # 5
Application of Models
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Weaknesses contain internal margins and negative situational factors that can restrict
with the companys concert.
Chances are promising factors or leanings in the external situation that the company
may be talented to activity to its advantage.
And Fears are disapproving outside factors or trends that might present challenges to
presentation.
A scan of the internal and external environment is an important part of the strategic
preparation process. The SWOT Examination provides info that is helpful in
equivalent the firms resources and abilities to the modest environment in which it
works.
MCB is the first Pakistani denationalized bank and because of its quality management,
marketing, novelty in products and services. Outstanding to all such factors they have
recognized a good status in the banking market. The name of MCB makes you recall the
massively obliging and expert individuals ready to serve you with maximum zeal and
zest.
The joining of skilled people, advanced management, advance setup and facilities gave
MCB an advantage over its participants.
MCB is a honest financial society and is well known all over the Pakistan. Observation
is of creating a high eminence services.
5.2.3 CUSTOMER CARE:
The Bank not only delivers high quality facilities but it also look for the luxury and
suitability of the clients, MCB always favored their customers.
5.2.4 MARKET SHARE:
MCB has enclosed much of the probable market and the net income is increasing years
after years. Deposits and advances have adequately increased.
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This is also its foremost strength as it has spread in many produces such as:
Debit Card
Visa Card
Car Financing
Agriculture Financing
5.2.6 BRANCH NETWORK
It is the greatest strength of the Bank. On 2011, five more branches were added to the
network and by the end of the year 2012 the entire number of branches was raised from
just 53 to 143. MCB has also planned to open more branches on next coming years.
5.2.7 SOUND MARKETING:
Every account holder can conform its poise on Phone and may request for any inquiry.
There are also 24 hours help lines for clients.
5.2.9 MOBILE BANKING:
It has been sprang recently. It helps in receiving accounts details and making dealings
using mobiles.
5.2.10
MCB in Pakistan is the also in the list of vastly automatic banks, about 750, like
Emirates because of its current style of banking through entirely computerized control
and twenty four hour banking.
5.2.11
MCB have quicker banking facilities that are making it additional projecting in the
banking industry mainly in operations and Foreign exchange. The customer desires
this bank not only because of its faster quick service relatively due to sensible service
charges.
5.2.12
MCBs products are globally designed produces. These are treasured and working in
all over the world.
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5.2.13
Now MCB has also arrived into a contract with Cirrus which is a junior of
MasterCard. This contract will allow an ATM card holder to use his account even
when he is out of country at all the ATMs where Cirrus logo is displayed.
5.3 WEAKNESSES:
5.3.1 ADVERTISEMENT:
The common of people are not glowing aware about the produces of MCB.
Thereforeit should promote extensively mainly RTC and Master Cards.
5.3.2 ACCOMMODATE BEHAVIORALLY:
A performance has been noted that bank tries to feel at ease with good seeing, rich and
educated people and the deprived looking clienteles feel some bit outlandish in the setting
of the bank. The bank employees would try to lodge socially all type of clienteles.
5.3.3 MISMANAGEMENT OF TIME:
Mismanagement of time is another large fault in MCB branches, the bank official time of
closing is 5:30pm but due misconduct of time distribution and work the staff is generally
on their seats till 7:00 or 8:00 clock.
5.4 OPPORTUNITIES
5.4.1 PRIVATIZATION:
As in December 31, 1998, sixty-eight planned banks with 9,106 branches are effective on
Pakistan. As on this date, full populace of Pakistan is 140.03 million. Total number of
personal accounts with all planned banks as in December 31,1997, are 28.98 million. If
we consider the people numbers of working age group as in December 31,1997, it
attitudes to the figure of 96.64 million. Thus we can around those 28% of working age
people of Pakistan are having accounts with banks while 72% are unbanked.
The need of denationalization has made people to shift to banks to satisfy their wants of
loaning and borrowing. This not only rises the payments but also the credit business.
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5.4.2 DIVERSIFICATION:
They may arrive on new business or any other consumer-durable creation on order to
indorse their name, by presenting Loan for the students, small businesses, and craft
industry.
5.4.3 SOME MORE OPPERTUNITIES:
IT.
Credit cards.
Foreign Branches.
Mobile ATM
5.5 THREATS:
5.5.1 CHANGE IN GOVERNMENT POLICIES:
Change on government policies has pretentious the banking business. Motionless banks
have to interval to get consent of state bank. The cold of foreign currency accounts is a
active example of leasing people not to belief on banks.
5.5.2 COMPETITION:
The reduction buying power of consumer on the current fiscal situation of the country
moving the business action speed too much and the outcome is low outlay from the
investors in new schemes can create problematic for the bank because it is working a
portion in trade.
5.5.4 STATE BANK REGULATION:
As the Bank presents exclusive products so they aspect problem if State Bank of Pakistan
employ taxes in them which force them to growth the rate of Interest.
5.5.5 EXPECTATIONS OF THE PEOPLE:
Due to huge rivalry among those banks and MCB,, people are the basic receivers from it
and thus their potentials tend to surge around the products and the qualified rate of
concentration thus creating threat for MCB.
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5.6
AWAR
DS OF
MCB BANK
MCB has develop the only bank to accept the Euro money gift for the seventh time and Asia money
gift for fifth time on the last ten years. MCB gained Best Bank in Asia award on 2008. MCB also
attained the
"Best Bank in Pakistan" award on 2008, 2006, 2005, 2004, 2003, 2001, 2000.on addition, MCB
also has the difference of winning the Asia Money award on 2009, 2008, 2006, 2005 & 2004 for
being "The Best Domestic Commercial Bank in Pakistan".
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5.7.1 Political
Political volatility on Pakistan can lead to changes on laws and policies which can be on favor or
against the banking sector. Banks are sturdily affected by the dogmatic and lawful considerations.
This environment is serene of regularly activities and government law that influence and limit
numerous organization and individuals. Typically these laws create new chances for business.
5.7.2 Business legislation has following main purposes
Consumer income
Saving rates
Consumption patrons
Rates of interest
Budget deficit
Exchange rates
Cost of living inflation
The above economic factors have important effect in the overall system of the banking sector. The
change in the care taxes may affect the loaning and the borrowing choices of the MCB. The
inflation rate is also have great affect over the rules of the MCB, if the rise rate in a country is
10% , no any solitary person will be eager to lend the money to bank at the rate underneath than
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10%. The increase in the GDP shows that average income of people rises which result to more
credits into banks.
Themselves
Others
Organization
Society
Nature
Following are the main factors. Which rise because of change on socio-cultural setting?
The socio-cultural factor has important affect over the employed of the banking sector. As most
populace of the Pakistan are Muslim and want the applications of the Islamic financial system so
the MCB present the Profit and loss books on order to defend the religion standards of the people.
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6 Chapter No. 6
6.1 RECOMMENDATIONS
6.1.1 ADVERTISING:
Bank must let possible customers know that all magnetisms for banking be. This is
done by publicity in television and obtaining media coverage, in combination with
direct mail, window displays, leaflet on twigs and on appropriate other locations
(such as hotels, shops, etc.) and counting leaflets on statement of versions sent to
existing customers on the hope that they will tell likely customers about the services
providing by our bank.
Some individual sector customers favor not to come to branch. They progressively
poverty to deal with the bank on other ways, such as home investment or use of
Automated Teller Machines (ATMs), which need to be at each branch or some vital
shopping plazas and airports etc.
One way to recall the customers is to proposal a wide range of amenities such as tax
advice, free life cover equivalent to amount dropped, shares group management,
fund supervision talent, etc., complimentary to the core services. Banks must have a
slightly different mix of services and mean of if these such that clienteles can choose
the mix that outfits them best.
There should be a moral organization of time for the sake of staffs i.e. offering them
free break times instead of making them work on this time as well.
MCB ought provide better facilities to its employees, and bounce them bonuses for
their stiff work and Promotions as well. There is a censure in the banking
organization that the pays of the employees are lessening in every following year.
And I reason this will shake the sureness and working custom of the employees
The bank should rental banking specialists having knowledge in their own fields
that will improvement the performance of the company as currently MBAs are
produced for this field so they must be hired for ornamental the presentation of
company.
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The banking business should offer such rules which would entice customers which
are deprived of by other banking in the market.
Most of the bank staffs, are stabbing to one seat only with the result that they
develop chief of one particular job and lose their grip in other banking operation. On
my opinion all the employees should have steady job experience all out-look towards
banking. The promotion strategy should be adjusted
As such system should be intended that every employee who has some glitches with
his officers can connect it to the advanced organization and some steps must be taken
to recover that.
6.2 CONCLUSION:
MCB bank is an Org is well achieved with organizational construction and efficient employees due
to its growth it has cheerful future on banking organizations.
I have decided that MCB is fully dedicated, motivated and meant to do precisely what is stated in its
mission statement.MCB has the competence to face the challenges of present self-motivated word.
MCB is making development by bounds and confines. Innovation on collaboration with original
ideas is taking it to new heights, allowing it to touch climax.
Pahrianwali branch of MCB have very accommodating Skilled and highly gifted staff. The staff is
keen to provide best services to the customers in most efficient and effective way.MCB goals to
make long term relations with customers, therefore structure lucrative relationship with them.
MCB reflects its employees the most important asset of the entire Organization. So in order to recall
this asset as such, MCBs organization fully inspires and motivates their staffs. Special packages,
rewards, bonuses etc are awarded to merit employees, and this also motivates the other employees.
Good communication with thair customers
Provide complete information to thair customer
MCB have well organized environment
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6.3 BIBLIOGRAPHY:
http://www.mcb.com.pk/
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