Professional Documents
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SUMMARY
A Business Analyst with a proven track record of understanding and fulfilling users’ needs from
concept through to completion. Dedicated, hardworking, and detail-oriented professional with extensive
experience in business process engineering, analysis, design, software development life cycle,
documentation, development, testing, training, customer support and implementation of software
applications.
KEY COMPETENCIES
PROFESSIONAL EXPERIENCE
SimonComputing, Inc, Alexandria, VA SBA 8(a) Woman Owned, Small Disadvantaged Business, a
software development and consulting company.
• Managed the requirements management process and assisted in various other CMMI activities.
• Supported and completed a CMMI audit and successfully achieved a Level 2 assessment.
• Obtained a CBP/DHS Full Field Background Investigation (FFBI).
• Assist in preparation of documents for contract proposals.
• Tasked with developing a Process and Product Quality Assurance Program to meet CMMI
ML5 requirements.
• Enhanced efficiency and improved data integrity by developing and implementing standard operating
procedures for key transactions, including membership, renewal notices, membership cards, and
member profile data.
ROSE KILLION
(703) 201-6897 8721 Little River Turnpike Fairfax, VA 22031 rkillion1@aol.com
• Served as a key team member to migrate two web sites into one, featuring significant enhancements
that included e-commerce capability, e-commerce back-end integration for real-time processing.
Reduced manual transactions from average of 10,000 per day to 2,000 per day.
• Instrumental in reducing data entry staffing needs 25% through the elimination of duplicate data entry
processes by ensuring that data updates were integrated across online and in-house systems.
• Served as liaison between IT department and professional staff to ensure the right technology was
used to solve the right business process.
• Achieved $50K annual cost savings through collaboration on the development of an integrated web
site login process, resulting in the delivery of key member resources in an online environment.
• Key member of team that upgraded association management system to latest version that
incorporated customized enhancements specific to needs. Rolled out project six months ahead of
schedule.
• Led process and system programming component of system created to manage certification
maintenance.
• Served as a key member of the implementation team for computer system conversion, influenced
system selection, defined requirements, testing, report design, process documentation, training and
rollout.
• Key resource in all system change requests undertaken by programming staff.
Prior Relevant Experience: Began career in an entry level position and advanced through a series of
increasingly responsible positions in customer service and meeting management resulting in promotion to
manager
PROFESSIONAL DEVELOPMENT