EFFECTIVE

COMMUNICATION,
PRESENTATION
SKILLS & REPORT
WRITING
19 - 22 OCTOBER 2015
GRAND MILLENNIUM
KUALA LUMPUR MALAYSIA
25 - 28 OCTOBER 2015
RADISSON BLU
DUBAI DEIRA CREEK UAE

MANAGEMENT
SERIES
COURSE OVERVIEW

YOUR INTERNATIONAL
COURSE FACILITATOR

THIS WORKSHOP CONSISTS OF TWO PARTS:

Part 1: Effective Communication & Presentation Skills (Day 1 - Day 2)

Effective Communication & Presentation Skills is an experiential workshop

that teaches participants to fully engage their audience by using professional
communication and speaking skills. This program focuses on overcoming
barriers to communication and using positive communication techniques
along with structure, visual and vocals presentation skills.
Through a combination of instruction, demonstration and practice, participants
finesse their communication and delivery skills. Instructor feedback after each
presentation paves the way to greater mastery. By the end of the workshop,
participants feel increased confidence and can deliver dynamic presentations
to even the most challenging audiences with ease.

Part 2: Effective Report Writing (Day 3 - Day 4)

Effective Report Writing is a dynamic training session that helps participants

communicate better in professional business & report writing. Whether you
write memos, reports, emails or promotional literature, your writing says a lot
about you.
Focusing on key goals of saving time and improving the quality of business
writing, this 2 day program includes instruction in a five step professional
writing system which produces quality business documents.
Participants will learn to apply fundamental principles used by professional
writers to save time and enhance quality. This session teaches you to deliver
professional business writing results for global audiences time and time again.
By the end of the session, participants demonstrate greater competence in
quickly starting and finishing business documents that are relevant, readable,
and effective.

TESTIMONIALS
Suzanne Guthrie has a remarkable ability to convey complex information in
a way that cuts to the core of the topic and teaches the key elements needed
to make real change.
- Jean Gran, Financial Consultant, NorthStar Financial Counselling
Suzanne is an upbeat and dynamic facilitator. Weve been very satisfied
with the results of our relationship with Suzanne.
- Doreen Boettcher, Wells Fargo Home & Consumer Finance Group
Suzanne is a fantastic facilitator and an inspiring consultant!
- Amanda Koenig, Director, United Health Group

Tel: +6016 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

Suzanne Guthrie
Director of Learning
Bold New Directions
With over 20 years of experience in corporate
communications, organizational change, and
management, Suzanne Guthrie brings an enthusiasm and
passion to her work that is well received by diverse client
groups.
Suzannes unique perspective comes from her varied
experience in both the corporate and public sectors where
she has worked in marketing, management and corporate
communication roles.
Suzanne loves supporting professional growth and uses
her coaching skills to draw out individual strengths. Her
rich approach to facilitation centers on helping
professionals develop new competencies and confidence
that translate into enhanced performance in the workplace.
Suzannes formal education includes a masters degree
from the University of Toronto (Canada) with a focus on
organizational administration. She is a graduate of the
innovative Coaches Training Institute and holds a diploma
in Advanced Communications.
She leads training in the areas of business communications,
powerful presentations, persuasive writing, emotional
intelligence and professional resilience. She is an active
member of the International Coach Federation, the
National Speakers Association, and the American Society of
Training & Development.
Suzanne is also the editor of the newly published
management development book called Managing From
The Inside Out available in electronic and paper versions.
She has delivered communications training and
consultation to Fortune 500 firms across North America,
South America and Europe.

EXCLUSIVE TAKEAWAYS:
Workshop Materials: Each participant
receives a copy of the Effective
Communication, Presentation Skills &
Report Writing Manual and handouts
containing an overview of the course,
including worksheets, examples and
exercises.
1

COURSE CONTENT:
EFFECTIVE COMMUNICATION &
PRESENTATION SKILLS
WHY THIS EVENT

DAY1 ART OF PERSUASION

Highly experiential exercise-filled learning

brings participants to a greater understanding of
their communication and presentation strengths
and weaknesses.
We work individually to decrease distracting,
ineffective behaviors and to increase powerfully
effective skills.

Presenting a Benchmark
Learning About Your Audience
Setting Direction with Writing
Setting Direction with Practice
Persuading With Voice
Influencing With Your Body
Enhancing Your Message
Highlighting with Gestures
Using Several Skills Together

Workshop Benefits:
Work Easily with Differing Personalities
Eliminate Unproductive Communication
Master Positive Communication Skills
Organize Presentations for Impact
Overcome Nervousness

DAY2 POWERFUL PRESENTATIONS

Engage Audiences
Maximize the 5 Ps of Vocal Power

Reviewing Day One Learning

Delivering Your Main Message
Mastering Your Props
Using Visual Aids Effectively
Creating a Powerful Summary
Responding to Tough Questions
Tying All Skills Together
Completing the Presentations
Noting Progress & Future Steps

Highlight Key Points with Gestures

Convey Confidence with Your Body

There are no pre-requisites or designated experience levels required of participants attending this
workshop.

A smart man knows what to say,

a wise man knows how and when to say it.
- Frank M. Garafola

WHO SHOULD ATTEND

Company Chairman & Directors
VPs, GMs of Corporate Communications
Heads & Managers of Advertising
Business Development Managers
Sales & Marketing Managers
Media & Public Relations Managers
HR Directors
HR, Administrative & Support Staff
Legal Counsels & Advisors
Project & Line Managers
Executives, Managers & Team Leaders
Professionals who Write Business Documents
Others who wish to develop their presentation
skills

COURSE CONTENT:
EFFECTIVE REPORT WRITING
DAY3 GETTING STARTED WITH
EFFECTIVE REPORT WRITING
Understanding Your Audience
Considering Your Readers Needs
Learning from Professional Writers
Using Creative Planning Tools
Developing a Mind Map
Crafting Complex Scenarios
Organizing for Order & Logic
Persuading Your Readers
Drafting for Professionals

WHY THIS EVENT

This experiential exercise-filled learning program
helps participants learn a step-by-step process
for writing to global audiences.
By applying the writing process to actual topic
areas participants learn how easily they can get
started and complete well organized &
persuasive writing projects.
The combination of instruction, quick exercises
and reference materials translates to real skills
that can be put to work immediately for greater
writing success.

Workshop Benefits:
Improve your writing confidence
Understand & engage your global audience

DAY4 EDITING FOR SUCCESSFUL

WRITING OUTCOMES

Learn to get started quickly

Organize messages effectively
Save time completing writing projects

Reviewing Day One Learning

Delivering Your Main Message
Enhancing Readability
Editing Sentences
Editing Words
Editing for Action
Editing Verbs
Using Visuals Effectively
Noting Progress & Future Steps

Overcome writing obstacles

Energize your writing with word choice
Persuade readers to take action
Understand the power of visuals
Get handy reference checklists

There are no pre-requisites or designated experience levels required of participants attending this
workshop.

Either write something worth reading

or do something worth writing.
- Benjamin Franklin

COURSE SCHEDULE
8.00
8.30
10.10 - 10.30
12.30 - 13.30
14.40 - 15.00
16.00

Registration & Coffee/Tea

Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day

EFFECTIVE
COMMUNICATION,
PRESENTATION
SKILLS & REPORT
WRITING

REGISTRATION FORM
Fax: +603 9205 7788
Tel: +603 9205 7772

19 - 22 OCTOBER 2015
GRAND MILLENNIUM
KUALA LUMPUR MALAYSIA
25 - 28 OCTOBER 2015
RADISSON BLU
DUBAI DEIRA CREEK UAE

Mobile: +6016 3326 360

Email: kris@360bsigroup.com

DELEGATES
1

Name

IN-HOUSE TRAINING
360 BSI is passionate about providing strategic technical
programs and high potential training solutions across the
region to build personal competencies and organizational
capability.

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You will receive practical training from a professionally

qualified educator with over twenty years of teaching and
training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.

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OTHER PUBLIC COURSES

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The Craft of Technical & Scientific Writing & Presentation

Powerful Business Negotiation Skills
Effective Performance Management
Preventing Workplace Bullying
Effective Technical Report Writing
Records, Information & Document Management
Creating Customer Loyalty

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Hotel Contact Details:

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Grand Millennium Kuala Lumpur

160 Jalan Bukit Bintang, 55100 Kuala Lumpur
Tel: +60 3 2117 4899 Fax: +60 3 2142 1441
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE
Telephone: +971 4 2057105 Fax: +971 4 2234698

AUTHORIZATION

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General Information:
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Cancellations/Substitutions

Organization :

Substitutions are welcome at any time. Please notify us at

least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.

Address :

Signature :

FEES

KUALA LUMPUR
DUBAI, UAE

Date:

Thank you for your registration!

PAYMENT DETAILS

(please tick as appropriate)

* REGISTER 3 DELEGATES
AND GET 15% DISCOUNT

WORKSHOP #1
USD 1,995

WORKSHOP #2
USD 1,995

BOTH WORKSHOPS
USD 3,395

19 - 20 OCT 2015

21 - 22 OCT 2015

19 - 22 OCT 2015

25 - 26 OCT 2015

27 - 28 OCT 2015

25 - 28 OCT 2015

The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.

Registrations close ONE (1) week before the training dates.

The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual

Payment is required within 5 days upon receipt of

the invoice.
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

360 BSI Training Calendar 2015

Event Code

Type

KK-MN-KL-125/126

IT

SV-SS-DUB-96
KK-TE-DUB-43

Safety
General

SV-SS-DUB-97

Safety

KK-TE-SIN-44
KK-MN-KL-127
KK-TE-KL-41
KK-MN-JAK-128
KK-TE-JAK-42
KK-TE-DUB-45

General
IT
General
IT
General
General

SV-FI-DUB-9/10

Finance

Fraud Control & COSO 2013 Framework: Improving

13 - 16 Sept 2015
Internal Controls and Organizational Effectiveness

SV-MN-DUB-131
KK-MN-KL-117/118

HR
General

13 - 15 Sept 2015
19 - 22 Oct 2015

Dubai
Kuala Lumpur

19 - 22 Oct 2015

Kuala Lumpur

25 - 28 Oct 2015

Dubai

25 - 28 Oct 2015

Dubai

08 - 11 Nov 2015

Dubai

08 - 10 Nov 2015
08 - 10 Nov 2015
08 - 10 Nov 2015
11 - 12 Nov 2015

Dubai
Dubai
Dubai
Dubai

KK-MN-KL-119/120
KK-MN-DUB-121/122
KK-MN-DUB-123/124
KK-MN-DUB-129
KK-MN-DUB-131
SV-MN-DUB-132
SV-SS-DUB-98
SV-SS-DUB-99

COURSE TITLE
Document & Information Management, Security,
Retention & Archiving
Visible Safety Leadership
Effective Technical Report Writing
Quality, Behavior & the Bottom Line: The Human
Side of Quality Improvement
Effective Technical Report Writing
Document Management, Security & Retention
Effective Technical Report Writing
Document Management, Security & Retention
Effective Technical Report Writing
Effective Technical Report Writing

Effective Performance Management

Negotiating Sales Success & Customer Loyalty
Effective Communication, Presentation Skills &
General
Report Writing
Negotiating Sales Success & Customer Loyalty
General
Effective Communication, Presentation Skills &
General
Report Writing
Document & Information Management, Security,
IT
Retention & Archiving
Management Green Supply Chain Management
Preventing Workplace Bullying
HR
BBS: Safety & Leadership
Safety
Root Cause Analysis
Safety

SV-FI-KL-11/12

Finance

KK-MN-SIN-130

IT

SV-SS-DUB-100
SV-SS-DUB-101

Safety
Safety

DATE - 2015
08 - 11 June 2015

Kuala Lumpur

14 - 15 June 2015
14 - 15 June 2015

Dubai
Dubai

16 - 17 June 2015

Dubai

15 - 16 July 2015
02 - 03 Sept 2015
02 - 03 Sept 2015
07 - 08 Sept 2015
07 - 08 Sept 2015
13 - 14 Sept 2015

Singapore
Kuala Lumpur
Kuala Lumpur
Jakarta
Jakarta
Dubai

Fraud Control & COSO 2013 Framework: Improving 30 Nov - 01 Dec

Internal Controls and Organizational Effectiveness 2015
Document & Information Management, Security,
Retention & Archiving
BBS: Safety & Leadership

Root Cause Analysis

VENUE

Dubai

Kuala Lumpur

06 - 09 Dec 2015

Singapore

06 - 08 Dec 2015
09 - 10 Dec 2015

Singapore
Singapore

Contact Kris at kris@360bsi.com to register or for further details. Tel: +60 16 3326 360