Technical questions:

1. Which is better Windows 7 and Windows xp:

Windows 7 boasts of better features and is recommended over windows XP. The
looks and the graphics of windows 7 are impressive and features better secured
system.
It is better equipped to defend virus and malware attacks
Speech recognitions, backup and restore functions, application compatibility,
quick installation etc., are some of the features that give advantage to windows 7
than windows XP

2. What is BSOD? What do you do when u have a blue

screen in a computer and how do you troubleshoot it?
BSOD is stands for blue screen of death. The blue screen problem come
from Hard or Software problem the first thing to do is to boot the computer
in safe mode if this doesnt work then the second option is to restore the
OS to a previous date when it was functional if that doesnt correct the
issue then the problem come from the hardware in general from hard drive
or memory

3. What are the types of Lan cable

- Cat5 and Cat5e 100m 100 mb to 1000 mb
- Cat6 and Cat6e 100m 1000 mb = 1 GB to 10 Gb
5. Different between Bits and Bytes:
A bit (short for "binary digit") is the smallest unit of measurement used
to quantify computer data. It contains a single binary value of 0 or 1.
A byte is a unit of measurement used to measure data. One byte
contains eight binary bits, or a series of eight zeros and ones.
Therefore, each byte can be used to represent 2^8 or 256 different
values.

5. Measurement of speed network

Megabyte/second = Mb/s

Radius :
Remote Authentication Dial In User Service (RADIUS) is a networking protocol that

provides centralized Authentication, Authorization, and Accounting (AAA) management for

users who connect and use a network service.

DNS:
Short for Domain Name System (or Service or Server), an Internet
service that translates domain names into IP addresses. Because
domain names are alphabetic, they're easier to remember. The
Internet however, is really based on IP addresses. Every time you use a
domain name, therefore, a DNS service must translate the name into
the corresponding IP address. For example, the domain name
www.example.com might translate to 198.105.232.4.

DHCP:
Short for Dynamic Host Configuration Protocol, a protocol for
assigning dynamic IP addresses to devices on a network. With dynamic
addressing, a device can have a different IP address every time it
connects to the network. In some systems, the device's IP address can
even change while it is still connected. DHCP also supports a mix of
static and dynamic IP addresses.

Default workgroup name for a computer running Windows XP

professional?
The default workgroup after installation is MSHOME in Windows XP
Home, but WORKGROUP in Windows XP Pro (and newer releases such as
Vista).
SSL =Secure Socket Layer

The difference between desktop support and helpdesk are the

following:
1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it
remotely