Ragupathy N

B.E., Computer Science, Anna University, Tamilnadu.

L.I.G:II 563/1518, Gandhimanagar, Peelamedu(Po), Coimbatore-641004.
Mobile: +91 9952717751 - Mail-ID: ragupathy.n@gmail.com
Software Engineer with over 4 years of experience in the IT Application
Packaging, deployment and Software Distribution by using tools like SCCM
2007 & 2012, Wise package studio 8.0, InstallShield 2012, Orca, and
Application compatibility testing, Application-virtualization and AppSense

Experience Summary
Technical Lead having 4 years of experience in Application Packaging,
Deployment, Software Distribution, Application-virtualization, User
Virtualization, Citrix and VDI environments.
Currently working in Cognizant Technology Solutions, Team Lead, Quality
Analyst and Packager roles. This involves direct communication with the
Customer on a daily basis with respect to the project activities.
Strong experience in SCCM 2007&2012 software distribution.
Good knowledge on Active Directory concepts.
Apart from the technical part, working as POC role and maintaining process
documents like DDB, KEDBs, PMR and METBOOK of the project.
Cognizant certified professional in ITIL v3, Sigma Yellow belt, Process Space,
Application Packaging and SCCM 2007.

Professional Competence
Responsibilities include solution development, work specification, effort
estimation and ensuring timely delivery of works.
Also Act as the problem owner for critical situations, and look for
opportunities to work with technical towers and Operations to improve
processes and provide early notification.
Nominated as the Best New Comer Award in IT IS-EUC annual
awards 2011
Nominated as the Best New Comer Award in IT IS Centre Stage
awards 2011 Q4
Awarded Above and Beyond in IT IS Center Stage awards for the
month of June 2014.
Received appreciations from clients and US managers for prompt
problem solving, standardized defect free quality coding and decision
making activities.
Very good at analyzing and debugging skills, quickly understanding the
business part of the application.
Proactive Team Player with Fast Learning Curve and Adaptability along
with strong analytical, problem solving, planning, organizational,
innovation, presentation, group communication, documentation &
interpersonal skills.

Technical Skills

Technologies

SCCM 2007 & 2012, Wise Package Studio 8.0

Installshield 2012, Application compatibility testing
5.6, Active Directory, Citrix XenApp 6.5 Administration,
AppSense 8.4

Script languages

Wise script, VB script

Other Technologies

Application virtualization, Net Scaler

Operating Systems

Windows XP/2K3/7, Windows 2008 R2 Server

Tools

Orca, Install watch, install rite, Picture taker, beyond

compare,
Process monitor, icon extractor, AppSense EM, AM and PM

Project Details

1. Client Major Banking and financial services (US)

Technologies
Product
Tools & Utilities

Application Packaging & Deployment

SCCM 2007 & 2012, Active Directory, Wise Package
Studio 8.0, Admin Studio 11.5
Orca, Install watch, install rite, Picture taker, beyond
compare,
Process monitor, icon extractor, Auto IT

Environment

Windows XP & Win 7

Team Size
Period
Roles
&Responsibilities

10
June 2011 December 2013
Customizing applications according to client
request and standards.
Performing Tech Review for the applications
which are arrived for scripting.
Creation of MSI for legacy setup applications.
Working with Custom Actions.
Implementing best practices of Microsoft
Installer & Application Packaging.
Application Package Evaluation analysis
before starting packaging.
Troubleshooting Package functionality using
tool like Filemon, Regmon, Beyond Compare,
Dependency Walker, Picture Taker and Install
Rite.
Creating INI, ISS and Response File for
application which cannot be captured.

 Software distribution using SCCM 2007 and

migrated to SCCM 2012.
Deploying the created packages using SCCM.
Migration of SCCM 2007 to SCCM 2012.
Trouble Shooting Windows XP Professional,
Windows 7 using SCCM Remote Console
Utility.
Maintain 200,000 plus Clients in
Infrastructure.
Creating Process based Documents for
packaged Applications.
Keeping all the Project related documents in
place for OM & metric audit.

Description

This project was involved in making the business

applications of the organization to MSI packages for
deployment with the clients packaging standards.
Application Packaging is a part of release management
wherein it involves repackaging of legacy applications
into MSI format for deployment to desktops and
servers by using SCCM 2012

2. Client Major Mortgage and Banking Services (US)

Technologies

Software Distribution, Patch management, Application

Packaging and User Virtualization

Product

SCCM 2012, Citrix XenApp 6.5, AppSense 8.4

Tools & Utilities

Orca, Picture taker, beyond compare, Process monitor,

InstallWatch, InstallRite

Environment

Windows 7 & Windows Server 2008 R2

Team Size

Period

Jan 2013 to Till date

Roles
&Responsibilities

Leading the project for their SCCM offshore support

which includes Software Distribution, Patch
Management, and Operating System Deployment.
Providing support to other SCCM L3 / L2 Teams
(Software Distribution , Patch management, OSD
Team)
Leading the Offshore AppSense team for L3
activities.
Managing the VDI environment for more 900 plus
users.
Done software distribution for 1700 applications.

 Customizing applications according to client request

and standards.
Creating application packages using SCCM Installer
tools and Deploying using SCCM and uninstalling.
Monitoring the health of server daily with SCCM to
ensure proper efficiency.
Monitor ticketing system for new tickets and workitems, Update existing tickets.
Provide Training to Freshers & New Team Member.
Proactively monitor systems health by physically
inspecting environment and utilizing provided tools
such as SCOM.
Collecting inventory to analyze the compatibility for
win 7 migration/deployment.
Documented processes and procedures in an effort
to enhance efficiency across the team. Updated old
documentation to be more in-line with new versions
of operating system and processes.
Implemented SCCM site hierarchy One Primary
site and all the other sites are child sites report to
primary site.
Implemented 12 Child secondary sites and one
primary site configured Distribution Points,
Reporting Points, Software Update Points, Fallback
Status Points.
Configuration of SCCM features Inventory, Report
generation, Remote monitoring, Package
distribution, Software Metering etc.,
Reviewed existing group polices and proposed
changes to increase performance and efficiency.
Maintain over 5000 Plus Application in Software
Distribution.
Created Windows Installer packages (.MSI) using
Wise Package Studio
Developed Transforms (.MST) to customize the
Vendor MSIs.
Written Custom Actions as and when required
adding additional functionality to the MSIs.
Providing solutions for complex packages to the rest
of the team members.
Implementing best practices of Microsoft Installer &
Application Packaging
Troubleshooting Package functionality using tool like
FileMon, RegMon, Beyond Compare, , Picture Taker.
Creating KEDBs for remediated applications for
future reference which helps the other teams.

Description

This project was involved in making the business

applications of the organization to MSI packages for
deployment with the clients packaging standards. Also
to do the Tech review for the packages arrives from the
customer. Later on perform the internal Quality Analysis
for the packages which were completed by the team
members and deploying it to the client environment.

Academic Exposure

DEGREE

COLLEGE /
SCHOOL

BOARD /
UNIVERSI
TY

YEAR
OF
PASSIN
G

PERCENTAG
E OF MARKS

B.E.,
(Computer
Science)

Coimbatore Institute
of Engineering and
Information
Technology

Anna
University

2010

63%

DEEE.,

PSG Polytechnic
College

DTE

2007

78.06%

SSLC

Sri Gopal Naidu

Higher Secondary
School

State Board

2003

79.2%

Trainings Conducted
Product & Process Knowledge Training sessions to newly joined Associates.
Training sessions for ELTs on MSI technology, Wise Scripts, SCCM 2012,
Active Directory, AppSense 8.4

Personal Information
Date Of Birth
Current Location
Languages Known
Permanent
Address

09th Feb 1988

Coimbatore
English, Tamil
S/o R. Namachivayam,
L.I.G : II 563/1518,
Gandhimanagar,
Peelamedu (Po),
Coimbatore-641004.

I hereby declare that the above furnished information is accurate and true to the
best of my knowledge.
Date:
Sincerely,
Place:
N]

Yours
Coimbatore

[Ragupathy