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R09
What do you understand by Statistical Quality Control? Explain its basic features.
Giving examples, explain the various benefits of implementing quality
management principles.
2. a)
Discuss the attitude and involvement of top management required for successful
implementation of TQM concepts in a business organization.
Explain the following terms as related to TQM:
Quality focus;
Customer satisfaction.
b)
3. a)
b)
What is bench marketing? What are its benefits and pitfalls? Explain.
Explain the concept of buyer-supplier relationship.
4. a)
b)
5. a)
b)
6. a)
b)
7. a)
How do you define the cost of quality? How is the quality cost information useful
to the organization?
Discuss the features of documentation of ISO 9000.
b)
8.
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R09
Time: 3hours
Max. Marks: 60
Answer any five questions
All questions carry equal marks
---
1. a)
b)
2. a)
b)
3. a)
b)
Discuss the role of marketing and sales towards better customer satisfaction.
Explain the evolution of the concept of bench marketing in Indian industry.
4. a)
b)
5. a)
b)
6. a)
b)
7. a)
Discuss the various standards of quality which are in practice throughout the
world.
Highlight the clauses in ISO 9001: 2000.
b)
8.
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R09
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R09
Explain Double sampling plans and compare it with single sampling plan with
respect to inspection cost, producer risk and consumer risk.
A company supplies toys to customer in lots of 10000. The company and
customer have agreed on AQL of 0.01 and LTPD of 0.03. The customer has
suggested that the following procedure be used to determine whether or not it will
accept a shipment 20 toys will be sampled. If 1 or fewer toys are defective, it will
accept the shipment. If 2 or more are defective, it will reject the shipment.
Compute the producers and customers risks by constructing the OC curve. [6+6]
3.a)
b)
c)
4.a)
b)
5.a)
b)
6.a)
b)
[6+6]
7.a)
b)
8.a)
What are the ISO 9000 standards? Explain their significance. How does TQM
and ISO certification related and different.
Explain the benefits of ISO registration.
[6+6]
b)
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R09
What is Total Quality Management? Explain the basic concepts of TQM briefly.
Explain importance of attitude and involvement of top management in success of
TQM.
2.a)
b)
3.a)
What do you understand the term customer satisfaction? Explain the Kano model
for customer satisfaction.
Explain the marketing and sales responsibilities.
b)
4.a)
b)
5.a)
b)
Explain how one should organize for TQM through the systems approach.
Explain the how one would organize for quality implementation.
6.a)
b)
7.a)
b)
What is meant by cost of quality? Classify quality cost and explain them briefly.
State the uses of quality costs information.
8.a)
b)
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