Mike Duckels

mduckels@gmail.com 901-414-8874 Collierville, TN

www.linkedin.com/in/mikeduckels
OPERATIONS MANAGEMENT TRAINING SAFETY LEADERSHIP
Operational Manager with a reputation for turning around problem divisions, regions, branches and programs. Expertise

in improving customer service and associate safety. Excel in partnering with executive leadership to translate strategy into
improved operational performance. Experienced executive leader, accomplished in: domestic operations, data analysis,
P&L management, project management and budgeting. Strengths in mentoring, coaching and training. Skilled in creating
trust, enthusiasm and commitment to achieve organizational effectiveness.

PROFESSIONAL EXPERIENCE
TERMINIX INTERNATIONAL COMPANY- Memphis, TN

1990 - 2015

Safety Fumigation Manager, 2014 2015

Monitored status of division, region, and branch safety compliance, reported non-compliance issues to division, and
worked with divisions on remediation plans. Managed audits of fumigation branches to improve safety. Conducted yearly
fumigation refresher training.
Managed the design and implementation of an engineered proven fall protection system for fumigation branches,
System is built and ready for company approval.
Interim Terminix Distribution Center, Franchise, & Paragon Manager, 2014
Managed P&L and budget. Provided leadership and coaching to office team and instituted strategic planning. Led the
day-to-day office duties of order placement, billing and ordering. Managed warehouse associates in maintaining order
shipment and receiving standards. Provided vision, coaching and mentoring to achieve excellent customer service and
satisfaction. Supported TMX franchise owners. Guided Paragon sales force in selling products to distributers.
Transformed the business from behind $3M in sales and $2M in profit to up $1M in sales and $800K in profit by
capitalizing on opportunities to streamline performance and introducing efficiencies to exceed revenue profit
goals.
Reduced order fulfillment time from one week to 48 hours by delivering concise direction on ways to increase
efficiency.
Instituted cross-training of positions to maintain operations during absences.
Safety Fumigation Manager, 2012 2014
Monitored status of division, region, and branch safety compliance, reported non-compliance issues to the division, and
worked with divisions on remediation plans. Managed audits of fumigation branches to improve safety. Conducted
yearly fumigation refresher training.
Created and held yearly training session for the use of fumigant and safety standards to 10 branches and
approximately 100 associates.
Instituted fall protection guidelines and video for pest control exclusion program for associate training.
Established five parameters for safe driving Mobi system.
Division Service Manager, 2006 2012
Provided coaching and mentoring for region and branch managers to cultivate individual talents. Held quarterly new hire
service manager schools.
Led and assisted in implementing training programs in support of company-wide initiatives to save cancelations.
Opened a save team at the regional contact center with 30 associates.
Collaborated with regional teams to increase company customer service survey score from 36 to 48.
Provided leadership and coaching to regional team, reducing the number of regulation issues.
Experience in route base service business, customer satisfaction, ownership of customer retention, hands on
development through coaching and changing facility operations from audits results

MIKE DUCKELS

Page 2

Region Manager- Atlanta, GA, 2003 2005

Provided hands-on leadership to 33 branches in Southeast Region. Set strategic direction to ensure exceptional
performance.
Mentored a branch manager leading to his promotion to regional manager.
Reduced damage claims for region by 28%.
Vice President of Service- Memphis, TN, 2001 2003
Entrusted with top-level oversight for 800 locations with revenues exceeding $1B. Defined service strategies and key
performance indicators. Responsible for full P&L and managed 9 reports. Focused on improvement initiatives and
business development.
Developed and implemented creative service strategies, utilizing technology with a focus on on-time service
delivery.
Directed 30 Technical Specialist, 4 Division Service Managers, and 2 direct reports to build an improved new hire
technical training course acclimating employees to Terminix and their job responsibilities.
Created the Terminix Code of Quality Assurance, encouraging ethical behavior, superior customer service and
providing a path to report poor quality standards directly to company president.

OTHER PROFESSIONAL EXPERIENCE

TERMINIX INTERNATIONAL
Division Manager- Memphis, TN
Regional Technical Specialist- Kansas City, KS
Branch Manager- Atlanta, GA
ORKIN LAWN CARE Branch Manager- Atlanta, GA
CHEMLAWN LAWN CARE Branch Manager- St. Louis, MO

UNITED STATES AIR FORCE

Sergeant Honorable Discharge

EDUCATION
Bachelors of Science in Biology
Southern Illinois University at Edwardsville

CERTIFICATION
Certified Six Sigma Yellow Belt
Associate Certified Entomologist
Pesticide Applicator Permit, State of Alabama
TRAINING
Gravitec Fall Protection
Transforming Cultures for Executives