General Discovery: Merry Maids Organizational Structure

1. Provide a list of the different departments within each Merry Maids office.
2. Do all Merry Maids share this exact structure?
a. If not, what are the departments that are consistent throughout?
3. How many “teams” does the average Merry Maids office manage?
4. Describe the management process? (How to you keep track of all the jobs
taking place at any given time.)
5. How many homes are cleaned by each team, each day?
6. Do employees work Monday –Friday?
7. What are the normal business hours of operation?
8. Do employees work overtime?
9. What is the average tenure of a manger at Merry Maids?
10.What is the average tenure of a field worker at Merry Maids?
11.What makes Merry Maids culture different from your competition?

General Discovery Questions: Franchise Manager

1. Describe the relationship between franchise owners and corporate.

2. Are there any “disconnects” between the franchise level and the corporate
level?
3. What are some aspects of this relationship that work well?
4. What are some aspects that could be improved?
5. What does the phrase, “Fun and play at work” mean to you?
6. How would you describe the level of fun and play you have (as a franchise
manager) daily?
7. How would you describe the level of fun and play at the field employee level?
8. What department within your organization has the most fun?
9. What department has the least amount of fun?
10.Are there any aspects of your job that prevent you from experiencing fun or
play?
11.Are there any particular regions or offices that seem to have more fun than
others?
12.Are there any particular regions of offices that seem to have less fun than
others?
13.Complete this sentence: “I have the most fun when__________________”

General Discovery Questions: Field Employee Level

1. Describe the relationship between field employees and franchise managers.

2. Are there any “disconnects” between the field employees and franchise
managers?
3. What are some aspects of this relationship that work well?
4. What are some aspects that could be improved?
5. What does the phrase, “Fun and play at work” mean to you?
6. How would you describe the level of fun and play you have (as a field
employee) daily?
7. How would you describe the level of fun and play at the management level?
8. What department within your organization has the most fun?
9. What department has the least amount of fun?
10.Are there any aspects of your job that prevent you from experiencing fun or
play?
11.Are there any particular regions or offices that seem to have more fun than
others?
12.Are there any particular regions of offices that seem to have less fun than
others?
13.Complete this sentence: “I have the most fun when__________________”