Professional Documents
Culture Documents
The
Customer
User
Administrator
for my
organization
is able to
utilize Mobile
My Oracle
Support to
review
access
requests
with just a
smart phone
and Internet
access.
True
False
52. What is the best description of Mobile My Oracle Support?
True
False
54. How do you access Mobile My Oracle Support?
True
False
46.The
main
way that
users
with
'Create
and
Update'
privilege
log
Service
Requests
in My
Oracle
Support
is by
selecting
'Create
SR' on
the
Service
Requests
tab
True
False
47. If you select Severity 1 for your issue, you will need to provide a management
contact in the workflow, and your identified manager will be contacted by
Oracle Support
True
False
48. The following is a common problem that Users encounter when trying to log a
Service Request: they do not have the correct access level in My Oracle
Support and/or do not have the correct Support Identifier approved and
associated with their account
True
False
49. Which of the following is NOT an acceptable way to send data to Oracle?
41.How can collected data help you when you create a Fully Qualified
Service Request?
A Service Request that has all the information included in the fields
as well as appropriate diagnostic output attached so that the Oracle
Support Engineer can immediately get started
Only Service Requests created by ASR are considered fully qualified
A Service Request logged by your CUA
A Service Request that provides just a few facts to get Oracle
Support engaged
A Service Request must have attached log files to be Fully Qualified
MySql - using JDBC eWay is experiencing a connection problem ClassName not found
Blue screen
Application is slow
45.You are in the process of logging a new Service Request. During Step 2
Mark for Review
(Solutions), you see a solution that does resolve your issue. What should
(1) Points
you do next?
Continue logging the Service Request and make a note to review the
solutions at a later time
Turn off the option to view suggested solutions to speed up your
process to create a new SR
Exit the Service Request process and do not log this Service Request
(Click Cancel and OK)
None of the above
My Oracle Support Community
(Answer all questions in this section)
No spaces or subspaces
Any spaces or subspaces
This feature is not an option in My Oracle Support Community
Only the subspaces that have the "Activity" Blog or Idea available
True
False
40.You have a planned outage window at the end of the quarter. You can
access features available in My Oracle Support that will enable you to
make decisions about which patches to install
True
False
My Oracle Support Community
(Answer all questions in this section)
Navigate to the subspace first. Then, type your question in the ASK
IT box at the top and the Create a Discussion process is triggered.
Use the create discussion option from the banner, enter your
question and post it to the Using My Oracle Support Community
Navigate to the subspace. From Activity, click on start a discussion.
Any of the above
None of the above
True
False
Select Patches and Updates Tab > Patch Plan > select my
configuration > select the release 9.1 > Select Analysis > download
the patches after I read any message displayed.
Log a Service Request with Oracle Support and ask for the Support
Engineer to send me the required patches.
Select Patches and Updates Tab > Quick Links JD Edwards > search
for JD Edwards EnterpriseOne > Release is 9.1, agree to license and
select search
Select Patches and Updates Tab > Advanced Search > Search for JD
Edwards EnterpriseOne > Release is 9.1 and select search
27.I can use Patch Plans and Upgrade Plans without having Oracle
Configuration Manager installed.
True
False
28.What products can use patch plans? Identify an answer within My Oracle
Support with the best description.
29.What are the best ways to download a patch? Please select all answers
that apply.
From My Patch Search Results > click patch number > Download
Search the knowledge base for an article on patching for your
product and click the download links
A user cannot directly download a patch from this site
Open a Service Request to ask Oracle Support to download the
patch from this site
From my Patch Search Results > mouse-over the line (not patch
number) and select the download option
True
False
Product Certifications
(Answer all questions in this section)
22.I am not sure of the exact product name to use in the Certifications tab.
What is the best approach?
True
False
A testing matrix that Oracle provides via the Certifications tab that
allows you to compare combinations of Oracle and third-party
products
A combination of Oracle and third-party products, operating
systems, or hardware that Oracle believes should work together
A combination of Oracle and third-party products, operating
systems, or hardware that Oracle has tested and should work
together.
A combination of Oracle and third-party products that Oracle has
tested and should work together.
25.You have a question about the patch you are downloading. Which is the
best option from the following choices?
16.Any time you type a search into the Global Search bar (on any tab), the
results are provided on the Knowledge tab
True
False
Use the 'Search & Browse' feature on the Knowledge tab and
product-based information centers
Check the Certifications tab
True
False
Product Certifications
(Answer all questions in this section)
20.Is there any reason to check the Certifications tab on a regular basis if
my company has NOT upgraded any of our products? Select the most
correct answer(s).
11.You have a Hardware SI and your dashboard is NOT showing the Assets
widget. What is the first step you should take to resolve this issue?
Click the Contact Us link in My Oracle Support and ask for help
Contact an Oracle colleague and ask for advice
Go to your My Account page and confirm if you have access to View
Assets for the designated SI. If your Assets column says 'No Access',
you will not be able to add the Assets widget
Select 'Customize Page' on the My Oracle Support home page and
make sure the Asset widget is displayed on your dashboard
None of the above
True
False
True
False
14.PowerView is a type of search that you can use in place of Global Search
True
False
15.You are looking to install the Oracle E-Business Suite (EBS) product
Mark for Review
range. How would you find one document that outlines everything you
(1) Points
need to know?
Post a question in the EBS Community asking where you can find a
document with everything you need to know about EBS
Read the documentation on
http://docs.oracle.com/cd/E18442_01/doc.651/e18053/ebs.htm
Log a Service Request and ask for Oracle Support to send you the
information
On the knowledge Base widget in My Oracle Support, enter Oracle
E-Business Suite on the Search & Browse tab to access the
information center (and view all the available content in one
location)
6. Oracle Support manages roles and responsibilities for all users associated
Mark for Review
to a Support Identifier in My Oracle Support.
(1) Points
True
False
7. As a user of My Oracle Support, you want to get the most value from the
Mark for Review
customizable dashboard layout. Which of the following are best
(1) Points
practices to customize your layout and make it work for you? Select all
that apply.
8. You would like to locate content about what changed in the LATEST My
Mark for Review
Oracle Support release. Which of the following statements best
(1) Points
describes the steps you would follow?
10.My CUA is my first point of contact for any access issues I experience
with My Oracle Support
True
False
True
False
2.How would the Customer User Administrator (CUA) turn on the Service Request
Details in the email option for a Support Identifier?
True
False
4.The Customer User Administrator (CUA) manages access levels for other CUAs (who
share the same Support Identifier).
True
False
5.Who approves End Users and sets their access levels for My Oracle Support?
Oracle Support
Your Organization
Your Customer User Administrator
None of the above
You do not need approval for access