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Article information:
To cite this document: Denis Leonard, Rodney McAdam, (2002),"The strategic impact and application of the business excellence
model: implications for quality training and development", Journal of European Industrial Training, Vol. 26 Iss: 1 pp. 4 - 13
Permanent link to this document:
http://dx.doi.org/10.1108/03090590210415858
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Keywords
Abstract
[4]
Introduction
A clear divide exists between corporate
strategy and that of operations, at
managerial level. This view is reflected in
comments and observations by Porter (1996),
Peters and Austin (1994) and Juran (1991),
who refer to the lack of distinction between
strategic and operational functions that can
often manifest itself in an organisational
context. It is the appreciation of the
distinction between strategic and operational
functions that distinguish strategists from
managers (Hinterhuber and Popp, 1992).
The aim of this paper is to further explore
the tactical role of the business excellence
model (BEM) and the implications for
Quality training and development, in
strategy and operations within organisations
using a grounded theory research
methodology. A grounded model derived
from the research is presented and discussed,
showing the current role of the BEM for
managers in relation to operations and
strategy.
Operational-strategic divide:
the tactical role
This brief summary of the literature is used
to set the context of the study, as distinct
from establishing accepted theories. The
operational-strategic divide is one of the
primary characteristics that define the
understanding, interpretation and
application of the BEM in organisational
practice.
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Research methodology
Existing deductive theory testing research
methods do not completely capture the
complexity of the context of organisational
settings (Perry and Coote, 1994, p. 3).
Wilkinson and Willmott (1996) state that
there is a ``paucity of systematic and rigorous
[5]
Grounded theory
Figure 1
Generic grounded theory research methodology
[6]
Current study
[7]
[8]
[9]
[ 10 ]
Strategic level
Figure 2
The strategic application of the BEM
Tactical level
[ 11 ]
Operational level
References
[ 12 ]
[ 13 ]