ORGANISATION BEHAVIOUR (BUSS 326)

1ST TRIMESTER 2013

KENYA METHODIST UNIVERSITY
END OF 1'ST 'TRIMESTER 2013 (SCHOOL BASED) EXAMINATIONS
FACULTY
DEPARTMENT
UNIT CODE
UNIT TITLE
TIME

: EDUCATION AND SOCIAL SCIENCES

: EDUCATION
: BUSS 326
: ORGANISATIONAL BEHAVIOUR
: 2 HOURS

Instructions:
Answer any three questions.
Question One

Define the following terms as used in organizational behavior.

Organization.

(2mks)

Group norms.

(2mks)

Power.

(2mks)

Incentives.

(2mks)

Analyze how a manager can enhance job satisfaction in an

(12mks)

organization setting.
Question Two

Discuss various types of leadership styles found in organizations. (10mks)

Discuss Herzbergs two factor theory of motivation.

Explain various ways of coping with stress in an organization. (5mks)

(5mks)

Question Three

What are the major sources of conflict in organizations and the

consequences of conflict in organization?

(10mks)

Describe how the school management can create a culture in a

school setting.

(10mks)

Question Four

Describe how leaders differ from managers in organizational

setting.

(10mks)

Explain clearly what is perception and give reasons as to why people

see things differently.

(10mks)

Question Five

Outline the factors that influence the effectiveness of work team. (10mks)

Discuss types of political behaviors in the organization and how

managers handle political behavior.

(10mks)

Organization behaviour (BUSS 326) 2ND

TRIMESTER 2013
KENYA METHODIST UNIVERSITY
END OF 2'ND 'TRIMESTER 2013 (EVENING) EXAMINATION
SCHOOL
DEPARTMENT
UNIT CODE
UNIT

TITLE

:
:
:
:

BUSINESS AND ECONOMICS

BUSINESS ADMINISTRATION
BUSS 326
ORGANIZATION BEHAVIOR

TIME: 2 HOURS

INSTRUCTIONS:

Answer Question One and any Other TWO Questions

Question One

a)

Examine the challenges and

opportunities for
organization behavior and
provide the solutions to
these challenges.

b)

c)

(12marks)
Discuss the application of
Myers brigg personality
theory in determining the
employees behavior within
organizations.

(10marks)
Explain the rational decision
making process and highlight
instances where the
management decides not to
use it in making decisions.
(8marks)

Question Two
a) Discuss the application of emotional intelligence highlighting the

competencies that a leader within an organization should inhibit.

(10marks)
b)

Analyze the employees measures taken by the management to motivate

the employees in the work place.

(10marks)

Question Three
Discuss the stages of group
development and their process
of decision
(12marks)

a)
making.
b)

Explain the bases of power and how they are

utilized in the organization to achieve
improved corporate performances.

(8marks)

Question Four
Analyze the application of the conflict
and negotiation process within the
corporate organization.

a)
Discuss factors that influence
b) resistance to change and how
they can be overcome.

(10marks)
(10marks)

Question Five
Discuss the ways of creating and
sustaining technology culture within

a)
the
organizations.
b)

(10marks)
Explain the consequences of
stress to an employee.

(10marks)

ORGANISATION BEHAVIOUR (BUSS 326)

3RD TRIMESTER 2013
KENYA METHODIST UNIVERSITY
END OF 3'RD 'TRIMESTER 2013 (DAY) EXAMINATION
SCHOOL
DEPARTMENT

: BUSINESS AND ECONOMICS

: BUSINESS ADMINISTRATION

UNIT CODE
UNIT

TITLE

: BUSS 326
: ORGANISATION BEHAVIOUR

TIME: 2 HOURS
Instructions: Answer question one and any other two questions.
Question One

Organization behavior is not a homogenous subject but the result of

mingling of the disciplines. Explain.

(6mks)

Differentiate between organizational culture and organizational

climate.

(4mks)

Describe the major personality attributes that influence organizational

behaviour.

(8mks)

An employees job performance can be defined as being determined by

the levels and interaction between ability and motivation. Using
Abraham Maslows theory of motivation, discuss how you can
motivate employees in an organization.

(12mks)

Question Two

Most groups are in a continuous state of change but there is a general

pattern that describes how most groups evolve. Briefly discuss the five
stages in group development.

(15mks)

Enumerate the reasons why a manager would allow informal

grouping in an organization.

(5mks)

Question Three

Highlight and explain five sources from which a departmental head

may derive his power.

(10mks)

Describe circumstances under which politics in an organization may

bring negative consequences.

(10mks)

Question Four

As a manager, there is need to understand that in a work situation that

may arise a lot of misunderstandings. Identify and explain five causes of
conflicts in an organization.

Discuss the factors that influence behavior in an organization. (10mks)

(10mks)

Question Five

Using Lewins model, describe the systematic steps which may be followed
to introduce change in an organization.

(10mks)

Discuss three basic approaches in leadership concepts and

understanding in an organization.

(10mks)

ORGANISATION BEHAVIOUR (BUSS 326)

1ST TRIMESTER 2014
KENYA METHODIST UNIVERSITY
END OF 1'ST 'TRIMESTER (DAY) 2014 EXAMINATION
SCHOOL
DEPARTMENT
UNIT CODE
UNIT

TITLE

:
:
:
:

BUSINESS AND ECONOMICS

BUSINESS ADMINISTION
BUSS 326
ORGANIZATIONAL BEHAVIOUR

TIME: 2 HOURS
INSTRUCTIONS: Answer question one and any other two
Question One

What should managers do to ensure that political behavior is not

tolerated in the organization.

(14mks)

Discuss any eight ways of coping with stress.

(16mks)

Question Two

Change may be acceptable in an organization. Explain how change can be made

acceptable in an organization. (10mks)

Discuss Maslows hierarchy of needs theory of motivation and its

application in todays managements.

(10mks)

Question Three

Discuss five sources of power and explain why people seek power
within an organizations.

(10mks)

Explain how leadership affect employees behavour.

(10mks)

Question Four

Briefly describe the five stage group development model/ tuckman and
Jensens model.

(10mks)

Explain four types of teams and outline the challenges faced by teams in
their day to day operations.

(10mks)

Question Five

Discuss the following motivational theories and show how they affect behavior.

Reinforcement theory

Victor room expectancy theory.

(10mks)

"Change may affect employees behavior either positively or

negatively" Discuss the advantages and disadvantages of change
in an organization.

(10mks)

ORGANIZATION BEHAVIOR (BUSS 326)

2ND TRIMESTER 2014
KENYA METHODIST UNIVERSITY
END OF 2'ND 'TRIMESTER 2014 (FT) EXAMINATION
SCHOOL
DEPARTMENT
UNIT CODE
UNIT

TITLE

:
:
:
:

BUSINESS AND ECONOMICS

BUSINESS ADMINISTRATION
BUSS 326
ORGANIZATION BEHAVIOR

TIME: 2 HOURS
INSTRUCTIONS
Answer question One and any other two questions

Question One

Briefly explain the three levels of management in an organization and

their importance in decision meaning

(6
Marks)

State and discuss the sources of job satisfaction of employees in an

organization

(10
marks)

An employees job performance can be influenced by their individual

personal traits. Briefly describe the Big 5 model used in the assessment
of personality traits

(10
Marks)

Explain why a manager would allow informal grouping in an

organization

(4
marks)

Question Two

Leaders are born, managers are made. Critically discuss this

statement

(10
marks)

State and explain the five sources from which an organizational

manager may derive his power

(10
marks)

Question Three

Discuss the ways in which rewards and punishment can be used to

enhance productivity of workers

(10
Marks)

Describe the major consequences of interpersonal and groups

conflicts in organizations

(10
marks)

Question Four

Identify and explain the major factors that influence the behavior of
workers in an organization

(10
Marks)

Discuss the various leadership theories that account for different

leadership styles in organization

(10
Marks)

Question Five

What do you understand by the term organizational development?

Explain its impact on organization behavior and performance in
the modern world

(10
marks)

Discuss the reasons that motivate individuals to join groups

(10
marks)

ORGANIZATIONAL BEHAVIOR (BUSS

326) 3RD TRIMESTER 2014
KENYA METHODIST UNIVERSITY
END OF 3'RD 'TRIMESTER 2014 (PT) EXAMINATION
SCHOOL
DEPARTMENT
UNIT CODE
UNIT

TITLE

:
:
:
:

BUSINESS AND ECONOMICS

BUSINESS ADMINISTRATION
BUSS 326
ORGANIZATION BEHAVIOR

TIME: 2 HOURS
INSTRUCTIONS
Answer question one and any other two questions
Question One

"We are born in organizations, educated by organizations and most of us

spend much of our lives work in organizations," says Amitai Etizioni. In
reference to this statement define the term organization and discuss the
concept of organizational behavior.

(12
Marks)

Individuals in organizations are complex in nature due to their

different personalities. Highlight and briefly discuss four determinants
of personalities.

(8
marks)

Various types of groups are found in organizations. Describe two types of

these groups and give four characteristics of each.

(10
marks)

Question Two

Employees working in organizations develop certain attitudes and

express their feelings about the organization. Outline five
characteristics of attitudes.

(5 Marks)

Highlight and briefly explain four factors influencing the

formation of attitudes.

(8 marks)

Define the term perception. Discuss factors influencing

perception.

(7
marks)

Question Three

A manager uses motivation to realize goals of an organization. Discuss four

reasons why motivation is of significance to managers.

(4
Marks)

Briefly discuss two types of motivators and give two

examples of each.

(6
Marks)

Stress is a common phenomenon in modern organizations. Describe three

(10
marks)

factors that influence stress and give two examples of each.

Question Four

Discuss the group formation process.

(5
marks)

Highlight five reasons for formation of groups in organizations.

(5
Marks)

Define the term leadership. Discuss the different types of leadership

styles used in organizations.

(5
marks)

Briefly discuss situational theory of leadership.

(5
Marks)

Question Five

Conflicts are inevitable in every organization. Briefly discuss five ways of

managing conflicts in an organization.

Highlight factors affecting/influencing work design.

(5 Marks)

Drivers influencing change in an organization can be external or internal.

Give and briefly discuss 4(four) examples of each.

(10 marks)

(5
Marks)