Business Improvement Compass

Business Service On-Demand
The Business Improvement Compass Services
- Opportunities for Cooperation -
¾ Background of Service
¾ The Business Improvement Compass Software
¾ The Business Improvement Compass Service
¾ Service Offer
Frank Mueller, Modi Consult, Bangkok, Thailand

mueller@modiconsult.com
Chandra Wirrman, InQuest , Indonesia
kuchan@cbn.net.id
Selected project references Asia I
¾ Green Productivity Project (GPP I / II)

Indonesia, Thailand, Philippines, Vietnam / 1999 – 2005
www.epa-for-industry.de
¾ Training on Cleaner Production Technology (CPT I / II / III / IV)

Indonesia, Thailand, Philippines, Vietnam / 2000 - 2003
¾ Web Based Training: Life Cycle Oriented Plant Management

(LCPM) (Vietnam, Indonesia, Thailand / 2001 - 2005
¾ Information Technology and Communication in the Field

of Sustainable Environmental Protection for Resource
Intensive Enterprises (ASIA IT&C FORCE, Thailand / 2002 – 2004
www.asia-itc-force.de
¾ Technology Transfer – Fluidized Bed Gasification Plant

Biomass / Hanoi, Vietnam / 2006)

kuchan@cbn.net.id
Selected project references Asia II
¾ Technology Partnership and Training Cooperation in European

Management Information Systems to Enhance the
Competitiveness of Thai SMEs
(SPF TEAMS SME; Thailand / 2006 – 2007, www.teams-sme.de)
¾ European-Malaysian Alliance and Capacity Building of

Malaysian Intermediary Institutions in European MIS to
Enhance Corporate Social Responsibility in Export Oriented
Malaysian SMEs
(EMIT CSR (Malaysia / 2007 – 2008, www.emit-csr.de)
¾ Empowering Asian Business Intermediaries through

Knowledge-based Networking focused on Sustainability
Management
(EMP-ASIA; Thailand, Vietnam / 2007 – 2009, www.empasia.org)

kuchan@cbn.net.id
Pilot project PT. MEDCO E&P INDONESIA – RIMAU ASSET
Scope: Set-up of EPA / EPI System for supporting PROPER Green Level achievement (2007-2008)
1. Company Analysis (demand & performance analysis, priority setting)
2. Systems conception and implementation
3. Training
4. System adoption (2008 – 2009)

kuchan@cbn.net.id
EPA Project Results
Pusdiklat Migas, Cepu, Indonesia; EPA EPI Project
Identified Potential Measure Savings Potential / Impact

Obsolete filter presses in the Successive replacement of the Pay back period – 1 year
“wax plant” old filter press segments
high failure rates in the “power Installation of special equipment Savings thus far: approximately
plant” (load shading system) in 96,000,000 Rupiah
September 2004
High losses in the distribution of Installation of new piping at the Annual savings: 401,760,000
drinking water (leaks in pipe end of 2003 Rupiah, payout time based on
system) investment costs: approx. 4 years
Total savings per year: US$ 220,000 (March 2005)

kuchan@cbn.net.id
Main lessons learned in SE-Asia
Sustainable production – the path to prosperity and quality of life

Improving business management practices does not require significant financial resources but rather
improvements in human capital.
ICT – the key to advanced management practices

Advanced business management practices requires transparency, communication and knowledge.
Information and communication technologies (ICT) the prerequisite for industrial modernizations.
World Bank survey of 20.000 businesses in low- and middle-income countries

Result: companies using ICT were found to have
60% higher profits
15% higher re-investment rates
3.400 US$ higher the value added / employee / a (average base 7.000 US$ /a ).
Ability for technological progress and prosperity depends on advanced business management practices.
The Role of ICT in Doing Business, Information and Communications for
Development, 2006, World Bank, www.worldbank.org/ic4d

kuchan@cbn.net.id
General requirements for the adaptation of advanced business management
¾ Transparency and managerial awareness on business processes (specifics, interrelations)
¾ Transparency and awareness depend on the ability of companies to collect, process & analyze data
¾ Systematic comprehensive and targeted communication
¾ Enhancing creativity and know-how of employees (training, motivation)
¾ Enhancing organizational learning (systematic improvement)

kuchan@cbn.net.id
Procedures, Responsibility and Competences
Ways of decisions Ways of communication
CEO
Manager
Employee
A B
Hierarchy levels Interfaces and loops

kuchan@cbn.net.id
The Business Improvement Compass Service
- State of the art business management support -

kuchan@cbn.net.id
Reasons for insufficient level of ICT adoption
Poor service of support infrastructures While basic infrastructures and ICT equipment are accessible, service and
result in limited business access and support infrastructures are underdeveloped.
low application levels
Most advanced ICT products are ICT firms used to target large enterprises (budget, HR to run state-of-the-art ICT).
designed for larger firms, not SMEs These products are often too expensive and too complex for SME users.
Limited ICT literacy of employees in Even if SME owners have a strategic understanding of why they should adopt
SMEs hinders ICT adoption ICT, their staff is often poorly trained. Training costs both time and money –
resources that SMEs usually lack.
Adopting ICT is not a technical ICT is a difficult task for companies of all sizes, whether they are in
challenge developed or developing countries. The main challenge is, it must go along with
organizational and structural changes in companies.
Lack of financing options limits IT budgets are usually small or nonexistent. In addition, adopting ICT is not a
SMEs ability to purchase ICT one-time cost because there are ongoing costs of maintaining and
upgrading hardware and software, and human capacity building.

kuchan@cbn.net.id
Business.improvementcompass.com

kuchan@cbn.net.id
The improvement compass software

¾ Web 2.0 application for transparent work-flow management and communication
¾ Flexible project based application to manage, document, track and control work and activities
¾ Based on the open source project 'Redmine' (GNU GPL v2)
¾ Written in Ruby on Rails framework
Offered standard processes

¾ Business management
¾ Customer Relationships Management
¾ Continuous improvement processes for
¾ Quality management & ISO 9000
¾ Environmental management & ISO 14000
¾ Health and safety management & OHSAS
Potential applications for client specific customisation

¾ Supply chain controlling
¾ Compliance management
¾ Project management

kuchan@cbn.net.id
Improvement compass services
Base Service On demand assistance On demand training &

information
Monthly basis Upon request Quarterly basis, upon request
on site or centrally organized
Software use according to Customer specific software Standard, specialist and trainer
signed packages configuration & consulting training, e.g.
- Improvement package CSR, EHS, Six Sigma etc.
- Business package Business process & management
- Customer specific packages consulting Software training
Regular on-site & distant Implementation of tools and Trend & information sessions and
service on: approaches, e.g. CSR, PROPER, KPI surveys
- Issue review & management Systems
- Performance assessment
- Improvement Interlinking with technology
recommendations provider and experts
- Problem solving

kuchan@cbn.net.id
Base service packages
Improvement package
¾ 3 standard tracking projects (comprising quality, environment, health & safety)
¾ 15 project user, 3 supervisor
¾ Costs: 150 EUR/month plus on demand consulting
Business package
¾ 5 standard tracking projects (comprising the improvement package projects, business
management, customer relations management
¾ 30 project user, 5 supervisor
¾ Costs: 250 EUR/month plus on demand consulting
Consulting
¾ Starts with 1 day issue & performance analysis, management review meeting
¾ Costs: 420 EUR/month, (scalable on demand)
Further conditions
¾ Additional users: 5 EUR/project user/month in packages of 5
¾ Additional standard projects: 100 EUR/project initial setup
¾ further services on request
¾ 1 year minimum rental, afterwards quarterly cancellation/termination

kuchan@cbn.net.id
Benefits of using the improvement compass

Transparency
¾ Coordination of work among employees (transparent workflows)
¾ Systematic organisational improvements / learning (traceability of workflows)
¾ Effective dissemination and no loss of information (in contrary to emails)
¾ Unified documentation of standard processes (ISO compliance)
Responsibility
¾ Clear allocation of work (e.g. avoidance of delegation failures, self delegation by responsible
employees)
¾ Delegation of work tasks (issues) to the responsible and capable person
¾ Bridging hierarchical and interdepartmental boundaries
¾ Indisputable allocation and fast tracking of responsibility
¾ Effective controlling of task fulfilment and employee performance (by employee and
supervisor)
¾ Users are able to understand overall context of complex work issues (can act accordingly)

kuchan@cbn.net.id
Benefits of using the improvement compass
Efficiency & effectiveness of work

¾ Reduction of coordination efforts (one working base)
¾ Prioritisation of work issues
¾ Quality control of work duties and progress
¾ Efficient analysis and statistic reports on work duties, time spending
¾ No unnecessary reporting (no unnecessary formulation and writing of status report)
¾ Management of resource
¾ Early detection of potential delays
Usability
¾ Location independence (web based, working from different locations)
¾ Quick user adoption to functionalities
¾ Use of the system itself improves organisational procedures and capacities
¾ Management tool for all levels

kuchan@cbn.net.id
Terima kasih
For further information requests
info@improvementcompass.com
Chandra Wirman
inQuest Consulting, Jakarta
Tel: (021) 4710409
Mobile: 081 848 0673
www.theinquestconsulting.com
Frank Mueller
Modi Consult Co., Ltd., Bangkok
www.modiconsult.com

kuchan@cbn.net.id

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Business Improvement Compass

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Business Service On-Demand

The Business Improvement Compass Services

- Opportunities for Cooperation -

Frank Mueller, Modi Consult, Bangkok, Thailand

Selected project references Asia I

¾ Green Productivity Project (GPP I / II)

¾ Training on Cleaner Production Technology (CPT I / II / III / IV)

¾ Web Based Training: Life Cycle Oriented Plant Management

¾ Information Technology and Communication in the Field

¾ Technology Transfer – Fluidized Bed Gasification Plant

Frank Mueller, Modi Consult, Bangkok, Thailand

Selected project references Asia II

¾ Technology Partnership and Training Cooperation in European

¾ European-Malaysian Alliance and Capacity Building of

¾ Empowering Asian Business Intermediaries through

Frank Mueller, Modi Consult, Bangkok, Thailand

Pilot project PT. MEDCO E&P INDONESIA – RIMAU ASSET

Frank Mueller, Modi Consult, Bangkok, Thailand

EPA Project Results

Pusdiklat Migas, Cepu, Indonesia; EPA EPI Project

Identified Potential Measure Savings Potential / Impact

Total savings per year: US$ 220,000 (March 2005)

Frank Mueller, Modi Consult, Bangkok, Thailand

Main lessons learned in SE-Asia

Sustainable production – the path to prosperity and quality of life

ICT – the key to advanced management practices

World Bank survey of 20.000 businesses in low- and middle-income countries

Frank Mueller, Modi Consult, Bangkok, Thailand

General requirements for the adaptation of advanced business management

¾ Transparency and managerial awareness on business processes (specifics, interrelations)

¾ Systematic comprehensive and targeted communication

¾ Enhancing creativity and know-how of employees (training, motivation)

¾ Enhancing organizational learning (systematic improvement)

Frank Mueller, Modi Consult, Bangkok, Thailand

Procedures, Responsibility and Competences

Ways of decisions Ways of communication

Hierarchy levels Interfaces and loops

Frank Mueller, Modi Consult, Bangkok, Thailand

The Business Improvement Compass Service

- State of the art business management support -

Frank Mueller, Modi Consult, Bangkok, Thailand

Reasons for insufficient level of ICT adoption

Frank Mueller, Modi Consult, Bangkok, Thailand

Frank Mueller, Modi Consult, Bangkok, Thailand

The improvement compass software

Offered standard processes

Potential applications for client specific customisation

Frank Mueller, Modi Consult, Bangkok, Thailand

Improvement compass services

Base Service On demand assistance On demand training &

Frank Mueller, Modi Consult, Bangkok, Thailand

Base service packages

Frank Mueller, Modi Consult, Bangkok, Thailand

Benefits of using the improvement compass

Frank Mueller, Modi Consult, Bangkok, Thailand

Benefits of using the improvement compass

Efficiency & effectiveness of work

Frank Mueller, Modi Consult, Bangkok, Thailand

For further information requests

Frank Mueller, Modi Consult, Bangkok, Thailand

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