Print Form

LEOPARD ACCOUNT REPAIR RETURN FORM

CUSTOMER ADDRESS DETAILS

Section 1.
Company:

Return Address:

Contact:

Contact Email:

Phone No:

Cust Ref:

Fax No:

PRODUCT DETAILS

Section 2.
Manufacturer

Date Device Sent:

P/O No:

Serial #

Model #

Asset #

Accessories
Returned

Description of Fault

Wrty Type

Charge Type

CUST SW
RELOAD

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

MFR WRTY
MFR CNRT
LEOP CNRT

CHARGE GOAHEAD
QUOTE

YES
NO

PAYMENT & AUTHORISATION DETAILS

Section 3.

This form should only be used by current customer Account holders who wish to send a device to Leopard Systems for examination and/or repair. To qualify as an Account customer, you must maintain a minimum serice spend of $1,000 per
month and have satisfied the Company's credit pproval process. Please note there is a minimum $80 + GST examination charge per device sent to Leopard Systems for examination or repair quoting. This fee is absorbed as part of the total
charge where the customer accepts and authorises the go ahead to proceed with the repair. No work will commence on a device unless all information is provided on this form. All quotes will be sent via email therefore please ensure a
contact email is included.

MFR WRTY = Manufacturers Warranty Repair

MFR CNRT = Manufacturers Contract Repair

LEOP CNRT = Leopard Contract Repair

CUST SW RELOAD = Software and instructions on how to load must be provided by the customer.

This form is to be completed by the customer in its entirety, printed and returned with the accompanying devices to:

Leopard Systems Repair Centre: Suite 1, 322 St Kilda Rd, St Kilda VIC 3182

T: 1300 LEOPARD (1300 536 727)

www.leopardsystems.com.au

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GENERAL TERMS & CONDITIONS:

This document is provided in confidence and subject to the following `Terms and Conditions':
Quotation Timeframe: All Quotations are valid for 14 days. In the event that Leopard Systems does not receive notification of a customer's acceptance of the quotation within that timeframe, the quotation will lapse and become null and void. Quotations that
have lapsed must be requoted taking into account any changed circumstances.
Quotation Acceptance: Customers may accept a Quotation by signing and returning a copy of the quotation and/or providing a purchase order in response to the Quotation; constituting a confirmed order. Customers that provide a purchase order shall have
agreed to these terms and conditions. No terms and conditions specified or pre-printed on a Customer purchase order or other form of acceptance shall add or modify the terms and conditions contained within the Quotation.
Price and Product Availability: All quotations for products not commonly stocked or for new hardware orders are subject to availability and fluctuations in the Australian dollar against the US dollar. Leopard Systems reserve the right to modify quoted prices
and products as necessary in conjunction with the customer as a result of such issues considered beyond our control.
GST: Unless otherwise stated, all prices are quoted exclusive of `Goods and Services Tax' (GST).
Optional Customer Leasing Program: A third party leasing arrangement is available to customers and underwritten by Alleasing Pty Ltd. Leasing options and examples are provided as estimates only, are based on rate sheets provided by Alleasing Pty Ltd
and are subject to change. Customers that wish to pursue third party leasing under this arrangement should do so in conjunction with their Leopard Systems Sales Representative and Alleasing directly. All liability under this arrangement resides directly with
the Customer and Alleasing Pty Ltd, acting as the third party leasing provider and no guarantees and/or assurances are made by Leopard Systems regarding finance approval under the program.
Payment Terms: Customers that have not applied and satisfied the credit requirements of Leopard Systems must pre-paid all purchases prior to dispatch of goods and/or services being rendered. Payment may be made by direct deposit into the Company's
bank account (EFT), cheque or credit card. Payments made by American Express credit cards will attract an additional 3% surcharge on the total invoice amount. Customers that have applied and satisfied the Credit requirements of Leopard Systems must
ensure payment in full of all invoices within their agreed credit terms from date of invoice. Payment terms are subject to customers maintaining a credit status acceptable to Leopard Systems. Customers that do not have a credit account with Leopard Systems
or exceed payment terms must pre-pay invoices and/or quotations in full prior to shipment of goods and/or services being rendered. Invoices for hardware products and hardware repairs are issued upon shipment of goods to the customer and are payable net
thirty (30) days from date of invoice for customers with a credit account. Invoices for Services rendered are invoiced at the beginning of providing such services and in accordance with agreed payment schedules, project milestones and are payable net seven
(7) days from date of invoice. Project delays will occur where payment is not received in accordance with agreed payment schedules or project milestones. Leopard Systems reserves the right to charge a late payment fee on the outstanding balance per month
(for each or partial month), where any undisputed invoice remains unpaid beyond its due date. Customers will incur and be liable to pay collection fees incurred by Leopard Systems to effect settlement of any undisputed past due invoices beyond their credit
terms.
Where the customer has arranged third party leasing, the customer must notify Leopard Systems of their chosen leasing provider at the time of accepting a quotation. Leopard Systems will liaise with a Customer's third party leasing company to facilitate
payment of Customer orders by the leasing provider, however, the Customer remains primarily responsible and liable for complete and timely payment of all invoices issued to third party leasing providers. Shipping of hardware products to the customer will only
occur where Leopard Systems has received confirmation and payment for such products under the agreement from the leasing company.
Refund Policy: In accordance with the Trade Practices Act 1974, customers may seek a refund if goods are, or become faulty through no fault of their own, are not fit for the stated purpose or the purpose made known to our sales consultant, do not match the
description or sample, or have defects that were not obvious or brought to their attention. Goods must be returned within seven (7) days of purchase with the original purchase invoice. Leopard Systems reserves the right to ask the customer to demonstrate
that the problem with the goods was not their fault. As an alternative to a refund, customers can request for goods to be exchanged or repaired.
Returns Policy: Notwithstanding the above, Leopard Systems appreciate that under some circumstances a standard stock line product does not meet the purpose for which it was intended and may need to be returned. To this end, Leopard Systems agree to
accept product returns of standard stock line goods within a seven (7) day period where goods have been returned to Leopard Systems in full resale condition (including original packaging, instruction manuals and keys) along with a copy of the original
purchase invoice. Damage to, markings and loss of the original packaging will deem the product unsaleable and in these circumstances the return claim will be denied. A refund or credit will be provided less 15% of the total product cost charged as a
handling/re-stocking fee. There will be no refund for costs associated with postage or freight as part of original purchase or returns process. There is no entitlement to a refund simply because a customer changes their mind.
Postage & Handling: Leopard Systems use Star Track Express to distribute goods nationally throughoutAustraliaand are not liable for any damage or loss of goods in transit. Dependent on location, the standard `Road Express' delivery service delivers
between 1-3 working days. If an order or repair is urgent, customers may elect a `Priority Air Freight' service for an additional charge. A `Priority Air Freight' service usually means next day delivery to most metropolitan cities nationally and generally guarantees
postage timeframes of between 1-2 days depending on location; this is in addition to Leopard Systems' normal repair service and handling timeframe. Where possible, Leopard Systems will endeavour to despatch commonly held product/stock items for new
hardware orders within 3 working days of receiving a customer's confirmed order. Despatch of new hardware orders and/or products not commonly stocked will be based on expected delivery estimates from the manufacturer. Under some circumstances,
Leopard Systems may facilitate part shipments as stock becomes available. General equipment repairs will be processed and dispatched in accordance with the repair service chosen by the customer. Please note pick-up from our Melbourne or Sydney
office is not available.
Motorola Jurisdiction: Leopard Systems is permitted to sell and distribute Motorola products and accessories withinAustralia only. Any quotation for Motorola products is provided on the basis that the sale, distribution and end use of these products are for
purposes withinAustralia.
Manufacturer Product Warranty & Extended Warranty/Service Contract: New products may be subject to a manufacturer's product warranty and extended warranty/service contract where purchased by the customer (unless otherwise specified). Details of
a manufacturer's product warranty and extended warranty/service contract are published on a manufacturer's website. Products received for repair by Leopard Systems that are covered by a manufacturer's warranty or manufacturer's extended warranty/
service contract will be sent directly to the manufacturer for diagnostic assessment and where appropriate repair. Customers that elect to send products covered by a manufacturer's warranty or extended warranty/service contract directly to Leopard Systems
will be charged all costs associated with postage and handling to/from the manufacturer and back to the end user, including any fees charged by the manufacturer to Leopard Systems.
Leopard Systems General Repair Pricing: Leopard Systems provide a general repair service for equipment out of manufacturers' warranty or extended warranty/service contract. Leopard Systems publish the repair rates and charges for most common
brands in the `Leopard Care Pricing Guide' published on the Leopard Systems website www.leopardsystems.com.au. This is a guide only and Leopard Systems reserves the right to vary, and charge customers outside these published rates where appropriate.
Customers that have equipment not listed within the `Leopard Care Pricing Guide' are urged to discuss their needs directly with their Leopard Systems Sales/Account representative to determine an approximate cost or Quotation for a repair. All repairs sent to
Leopard Systems must be accompanied by a completed `Leopard Care Authorisation Form' completed by the customer before work can commence. The cost of accessories are not included in the cost of a repair and where required will be invoiced to the
customer in addition to repair costs. These include, but are not limited to batteries, stylus, screen protectors, power supplies, connection cables and some hand straps.
Customer Service Level Agreements (SLAs): These `Terms and Conditions' are in addition to, and not at the exclusion of, specific customer service level agreements unless otherwise stipulated and confirmed in writing.
Software Loading: For a fee, Leopard Systems can facilitate re/loading of software to equipment purchased or repaired however the customer is responsible for providing such software and instructions necessary to do so. This may include a copy of the
software and step by step instructions to be followed. Where possible Leopard Systems will reload software in accordance with customer instructions however cannot guarantee to retain or reload software without the customer's assistance.
Repair Authorisation & Turnaround Times: Leopard Systems provide a `Standard' and `Urgent' repair service for all out of manufacturer warranty or service contract equipment. Turnaround times vary between services and are best effort, not a guarantee
and are exclusive of postage time. Customers that confirm a `Repair Go Ahead' option on the Repair Authorisation Form confirm they agree to Leopard Systems' standard `Repair & Pricing Guide' and documented turnaround times.
Leopard Repair Warranty: All Leopard Systems `Out of Manufacturer Warranty' and `Out of Extended Manufacturer Warranty/Service Agreement' repairs are subject to thirty (30) days guarantee from date of invoice for defects not caused by accident or
negligence (not including power supplies and cables). The repair guarantee only covers the exact area/fault where the repair was carried out. Postage and handling costs associated with the warranty process will be at the customers' expense and invoiced
accordingly.

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