Professional Documents
Culture Documents
Danielle Ambrose
Western Oregon University
Spring 2014
Funky-Tech
Rise of the Funky-Tech: Why the duality of functional skills and technical
knowledge will be essential to the success of employees in a registrars office
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line was drawn and there was a clear distinction between functional and
technical.
As I look at the state of the registrars office today I see a shift in the
functional and technical roles. The Registrars Guide (2006), a publication by
the American Association of Collegiate Registrars and Admissions Officers
(AACRAO), states Increasing demands resulting from technological
advances have not necessarily changed the core functions of the registrar,
though they have significantly expanded the range of essential skills which it
is useful for staff within the office to possess (Lauren, 2006, p. 6). Harold L.
Pace, Assistant Provost and University Registrar at Wake Forest University,
published an article in College and University in 2011, titled The Evolving
Office of the Registrar. He describes an analysis of the registrars office,
which he facilitated during his 20 years as University Registrar at the
University of Notre Dame. Pace believes it is experts in data and data
analysis which are essential to the university. What once was a highly
functional office is now shifting to require significant levels of technical
knowledge. It is no longer enough to be skilled in the functional aspect of a
position. If an employee isnt up to date with the technology, including scope
and limitations, they are behind the curve and will struggle to contribute at a
level necessary to be successful. For instance, Data mining no longer
happens mainly outside of the registrars office. It is now a daily necessity
with time sensitive consequences. Mining, analyzing, and reporting real time
data has significant effects on the daily operations affecting the registrars
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office. In some cases, this data is needed by other departments where their
effective and efficient communication with students depends heavily on the
data provided by the registrars office. Our ability and need to drill down
beyond the big picture data has brought the mining, analysis, and reporting
of some of the less intricate data in house.
Historically, changes in the processes of the registrars office were
centered on registration itself. Registration, one of the main reasons the
registrars office was established, has undergone numerous changes since its
first inception in the early 1300s. During that time the disputes between
Oxford University and the local townsfolk brought to light the need to record
matriculation in addition to the current practice of keeping a record of those
who had graduated, thus the registrars office was born. Registration has
since taken on many forms; arena, distributed, mail-in, telephone, touchtone, self-service terminals, as well as web-based registration have all been
popular methods used over the last several hundred years. As technology
has evolved so have registration methods (Lauren, 2006). The tools now
used accentuate a more automated approach to record keeping. Automation
is taking on the role of the functional user, making it imperative the
registrars office adapt to the need for a different type of user. The FunkyTech, a hybrid of the traditional functional and technical users, is the future
employee of the Registrars Office. Funky-Techs are technologists with
functional jobs. Automation has turned our attention from data processing to
data analysis (Pace, 2011). It has taken the grunt work out of most processes
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and opened up the door for increased customer service which includes
solving problems before they exist. In order to do this we need to be able to
collect and analyze data and data trends. In addition, we need to anticipate
needs and find solutions faster.
Ken Robinson (2011), author of Out of Our Minds, says [w]e are living
in a world that is changing faster than ever and facing challenges that are
unprecedented (p. 1). Every day I witness first-hand the need for more
technical knowledge in functional roles. Technology is integrated into
everything we do in the registrars office. So much so, it has become
essential to consider the technical knowledge of any new hire above their
functional ability and experience. Pace (2011) believes institutions should
consider applicants with technical skills even for non-technical jobs. He goes
as far as to declare technical knowledge and skills essential for employment
in the registrars office. Pace isnt alone, his study in 2011 gathered
information from twelve registrars or enrollment managers from across the
country who were considered outstanding in their field. Two of the four core
themes he discovered point to the integration of technologists into what
used to be considered functional positions.
Robinson (2011) claims businesses are finding it harder and harder to
find employees with the skill set needed to be successful in todays
organizations. This is also true for the registrars office. The problem seems
to be, the majority of applicants who are applying to work in this field have
little to no technical knowledge or skills. To clarify, I am not referring to
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technical skills as in the ability to write code, create a query, or build a data
base. What I am referring to is being able to identify what data is most
beneficial, find that data, interpret it, and apply it to the goals and objectives
of a university in such a way that supports the big picture. If this happens to
include knowledge of SQL and programming, then so much for the better.
This is not simply the ability to manage and manipulate the data. Attempting
to control data can produce undesirable results. However, understanding
how the data works and being able to interpret the data can help direct the
processes, procedures, and outcomes that drive the data.
Daniel Pink (2006), author of A Whole New Mind, suggests it is the soft
skills, or functional skills, that will determine the success of an employee in
the work place. The functional skills Pink is referring to are not a
representation of the functional user (the employee who serves a utilitarian
purpose). According to the Career Development Center at Stanford
University, it is the competencies which can be applied across disciplines
that define functional skills (Functional skills, 2014). These skills include
communication (oral and written), organizational management (including
problem solving and time management), information management (such as
record keeping and attention to detail), design and planning (including
conceptualization and improvisation), research and investigation (including
data mining and analysis), human services (such as interpersonal skills and
empathy), and physical skills (building, repairing, and inventing).
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knowledge and skills are now essential, yet on their own they too will not get
us where we need to be.
In 2011 Jim Collins and Morten T. Hansen published Great by Choice, a
study of companies during difficult times they researched why some
companies continued to succeed and others did not. Through this research
they discovered it was a combination of three core behaviors which they
identify as fanatic discipline, empirical creativity, and productive paranoia.
The duo claims it is these behaviors which determined the success or failure
of a company. The same is true for individual employees. In a sense it is the
aptitudes that computers cant do better, faster, or cheaper (Pink, 2006, p.
47) that will lead to success. In my opinion, this is what being a funky-tech is
about. Its not about knowing how to do a job. Its about knowing how to do a
job in relation to the big picture. Its about understanding how action,
observation, and preparation can impact a cause bigger than oneself (Collins
and Morten, 2011). In addition, we still need to know where to find the
information, or data, needed to support our actions and observations, and in
turn direct our preparation in an effort to support our cause. The
transformation of the functional employee into a hybrid of functional and
technical knowledge and skills is essential to the future of the registrars
office.
In summary, due to the changes in technology, societal demands, and
institutional pressures the registrars office must find a way to adapt or it will
no longer be able to serve its constituents at the level required. Funky-Techs
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are the future employees of the registrars office. It will be the combination
of their knowledge and skills which will foster the innovation and change that
will enable the registrars office to keep pace with the advances in
technology and increasing demands required in the university setting. Betsy
Myers, COO and senior advisor to Barack Obama during his 2007-2008
presidential campaign, says leaders use technology... effective leaders
make sure they are staying on top of how the world is changing (Myers,
2011, p. 61). This is true regardless of the discipline and makes it
increasingly important for employees at every level to follow suit.
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References
Collins, J. (2001). Good to great: Why some companies make the leap and
others dont. New York: HarperCollins.
Collins, J., Hansen, M. T. (2011). Great by choice: Uncertainty, chaos, and
luck why some thrive despite them all. New York: Harper Collins.
Functional skills: knowing your strengths. Career Development Center,
Stanford University. Retrieved May 25, 2014, from
http://studentaffairs.stanford.edu/sites/default/files/cdc/files/Skills.pdf