Professional Documents
Culture Documents
Ideas:
an innovation report
FINDINGS
Quirky.com
Quirky is an invention company headquartered in New York
City. Quirky brings products to the marketplace through interaction between the online global community and Quirkys product
design staff.
Disclaimer
I work to make
innovation accessible
ben kaufman
ceo, Quirky
Contents
7
Introduction
Industry Analysis
Business Model
Customer Segments
Customer Relationships
Value Proposition
Channels
10
Revenue Streams
10
Cost Structures
10
Key Resources
10
Key Partners
11
Competitive Advantage
13
Value
13
Rareness
15
Inimatibility
16
Information Technology
16
Human Resources
17
Recommendations
18
References
Executive SUmmary
quirky introduction
Quirky is a successful product innovation company that has exploited the potential of crowd
sourced innovation within its business model.
This report will be focusing on the business
model of the company and the competitive
strategy it has used used.
Alex Osterwalders canvas will be used to illustrate how the business model
of Quirky interacts to create a revolutionary approach; gaining competitive
advantage within the industry (Osterwalder, 2010). This approach has enabled Quirky to develop a Blue Ocean Strategy and change the perception of
how products are created and delivered to the modern day consumer (Kim
and Mauborgne, 2005).
Barney and Hesterlys (2005) VRIO strategic framework will also be utilized
to demonstrate how Quirky gains competitive advantage and delivers on
its economic rent through its resources and capabilities within its business
model.
The analysis in this report will be limited to a certain extent because Quirky
has created an entirely new market and is a start-up itself. Therefore, certain
statistics are unavailable due to the novelty of the analysis.
$175
mil
Raised since 2009 from number of venture capitalists. Quirky has decided not
to become public as of yet.
Innovation Analysis
industry analysis
Quirky has created a valuable intellectual market for itself; however its revolutionary products compete within retailing and e-tailing
sectors. Kauffman, the companys CEO claims
that the firm is not competing classically in the
overcrowded web-based retailing industry.
The open innovation model adopted by Quirky
has been facilitated by the internet revolution
and has resulted in the formation of a new processes across already existing online platforms.
Specifically, the increased use of web communities, social networks and blogs as platforms
for co-collaboration has facilitated a mass
exchange of ideas. Balaneji et al. (2013) highlights how globalization has also contributed
to the quality of this exchange, by permitting
diverse information to flow readily and quickly
across these platforms.
Quirky has been able to avoid direct competition due to the first-mover advantage providing a unique and difficult to imitate operational amalgamation of idea generation (from
crowdsourcing) through to prototyping, manufacturing and mass-production all under one
roof (Quirky Website, 2014).
quirky faces
growing competition
8
Business model
canvas
At quirky
Value Proposition
Quirkys value proposition is to make innovation accessible to the mass
public. Quirky delivers this value to its 752,000 member community and
has resulted in the production of 433 inventions to date (Quirky, 2014).
customer segments
Quirkys customer segment comprises of amateur designers.
These are typically home working individuals who freelance design work and do not possess the capabilities to produce their
own industrial designs. Some designers may not have professional experience in industrial design but have ideas for designs
and commercial products.
These designers help design products for sale in mass markets.
Quirkys products are typical household products such as kitchenware, electric tools and high-tech gadgets.
customer relationships
Quirky has managed to gain strong competencies in developing customer relationships. Its huge online community serves
as an appraisal system for its new products and the key process
by which products are brought to market. Quirky has developed
this relationship by giving customers in this online community
power and influence. The online community is driven by a social
networking system using a forum based structure with voting
functionality.
Quirky also provides online customer support driven by the
same method where users can submit questions and receive discussion based replies. Quirky simultaneously offers a telephone
support system available during working hours and limited
times on weekends to users of Quirky products. A combination of
both instant telephony and experienced help from the community helps build a strong relationship with consumers of Quirkys
products.
Innovation Analysis
key activities
The logic behind Quirkys model is to use community involvement to manufacture a product and once enough of produce is sold, it should subsidize
the costs, making community development a cheaper alternative to full
scale R&D operations. Unfortunately, economies of scale through mass
manufacturing will always yield more cost savings than individualized
products made by Quirkys inventors.
Quirkys key activities include that of maintaining its online platform of
members in its community. This includes the online web based portal
where users can network, submit ideas and push a product into delivery.
Quirky also specializes in industrial design and 3D printing to prototype
products and manufacture small quantities of the actual product. The human resources here take an agreed idea and design 3D prototypes, reworking them to meet user needs.
Quirky also acts as a mediator, evaluator and governor of the products that
are manufactured. Realistically, if Quirky is to scale as an organization, the
messy involvement in new product development could hinder its progress
and therefore should make its community only a portion of its source of
revenue.
Channels
Quirky uses a hybrid channel structure to distribute its products to end
consumers. Its online channel allows users to directly purchase Quirkys
products online. The website markets its products into categories such as
mens products, electronic goods and kitchenware. Delivery charges over
$50 of purchase are free. The online channel offers extensive product
details and social networking capabilities. Quirky also sends its products
to retail outlets. This includes revenues from its high-street distribution
channels e.g. Container Store, Bed Bath & Beyond, and Target (FastCompany 2013).
revenue streams
key partners
cost structures
Quirkys costs include typical business expenses such as utility,
rent and human resources. It also has to maintain and operate
a state of the art cloud based IT infrastructure. Prototyping and
design costs are also experienced after a product has been approved for production. More significantly, Quirky incurs manufacturing costs in the USA. This also brings the logistics costs involved in distributing to retailers. Finally, Quirky pays out 40% of
a products value to its creators making this a notable expense.
Partners however, simultaneously pose a threat to Quirkys revenue streams and ownership. Quirky may realize superior revenue
streams by acting as an R&D contractor for companies such as GE.
This would put its value proposition in conflict of interest against
enhanced business growth through lower risk. Larger manufacturing
companies may also attempt to buy out Quirky as a subsidiary. In
order to maintain the long-term strategic direction and the fundamental culture of the organisation, it must remain an independent
company. This includes listing on the stock exchange.
key resources
Quirkys key resources include that of its industrial design studio, housed at its headquarters in New York. The studio houses
a 3D printer worth $250 million for prototyping designs (Brown,
2012). Quirky has also generated a pool of intellectual property
from its designs in the form of patents. Furthermore, its partnership with General Electric has resulted in Quirkys community
having access to a larger pool of patents to rework into new
products or reiterations.
10
Key
Activities
Key
Partners
Industrial prototyping
Online retail
Marketing
Managing ideas
Manufacturing
Value
Proposition
Quirky makes invention
accessible, gives value to
stakeholders by making innovation easily accessible
Cost
Structure
Rent & Utility, HR
External Manufacturers
IT Maintenance
Marketing & Sales
Materials
Key
Resources
Intellectual Property
Physical Building
Instrumentation- 3D printers
IT Infrastructure
Partnerships
11
Innovation Analysis
Customer
Relationships
Power given to online community
Forum based support
Telephony support
Channels
Hybrid channel
Direct online purchases
Traditional retail outlets
Revenue
Streams
Customer
Segments
Amateur designers
Mass market retail
business
model
12
competitive
advantage
Value
The innovative element of quirkys model is that it allows much
faster progression through Reis (2011)Build-Measure-Learn
feedback loop due to the ideas the team receive having already
undergone validation by a very large number of people; crucially
removing some of the market uncertainty.
The New York Times (2011) reports that this unique validation
model brings power and value to a unique segment of workers.
These are people who have access to limited capital and contacts and therefore are unable to turn their invention into fruition. Quirky empowers these people by giving them the resources
that rival modern R&D outlets at a fraction of the cost (NY Times,
2011). Quirky operates a unique customer relationship process
that improves the success rate of its products. Quirky also relies
on its active community to contribute to around 2000 new product ideas every week (Digiday, 2013).
The community helps deliver value in a unique way by participating in a democratized invention process to help evaluate and
suggest improvements on the product designs. Every Thursday
night, Quirky holds a product evaluation conference. The most
popular ideas are presented and debated by Quirky staff, community members and industry experts to identify which products
should receive the green light to move into the next stage of the
invention process. Products are placed on a virtual market place
where discounted purchase offers are received. This helps gauge
the level of consumer demand and critique product ideas.
The combination of these two groups releases the valuable potential of crowdsourcing. Quirky exploits crowdsourcing on two
fronts. Firstly by providing the infrastructure to materialise inventors ideas; Quirky encourages a valuable transfer of intellectual property. Secondly, Quirkys community interaction reduces
the inherent risk associated with bringing innovative ideas to
fruition. The customer relationship element of Quirkys business
model is the cornerstone of how it maintains its iterating innovation and capitalises on its first-mover advantage within the
industry. This demonstrates the importance of retaining loyalty
of its online community and employees.
This also adds to the lean advantages of the business model;
as bad ideas are not materialised that would have otherwise occupied the time and resources of Quirky (Reis, 2011). Therefore
influencers attain a sense of community and receive a monetary
benefit and Quirky has reduced R&D costs and lowers the risk
of bringing a new product to the market. This paves way for less
product failures and ultimately, continual growth in sales and
profit for the company.
rareness
This business model is unique within the market (as mentioned
in the environmental analysis) as the combination of crowdsourcing ideas, crowd-validating, Quirky team voting, then immediate prototyping and finally mass-production all essentially
under one-roof. This gives the team remarkable speed to materialise a vision and commercialize it within the market; allowing
in many cases a first-mover advantage into whichever sector the
team is innovating into (Quirky Website, 2014).
The speed at which Quirky is able to do this can be as little as
39 days or up to 90 days (Forbes, 2013). Forbes furthers on to
highlight that Quirkys online community helps keep its product
development fast and cheap. Quirkys chief executive, Ben Kaufman, states that the speed at which they can turn designs into
products is rare to match anywhere else (The Economist, 2012).
After product selection and evaluation; the idea quickly moves
onto design and conception. Quirkys production department
sources raw material from 21 core suppliers and factories and
the quality assurance team finally tests the products. The packaged goods are finally shipped off to 35,000 retail locations
(Dean, 2013).
Quirkys business model delivers value well, is a rare configuration of business model and has strong organizational
competencies but its marketing and brand image need to be
further developed.
13
Innovation Analysis
14
copycats of quirkys
business model are
inevitable.
inimatibility
Inimitability of Quirkys innovations could occur fairly easily via reverse engineering by competitors. Despite this, as the assets of the company grew,
so did the difficulty to replicate its business model innovations. These assets are represented by the established online community of collaborators,
its diversely talented employees e.g. engineers and complex array of physical machinery. Partnerships with large suppliers and key distributors also
provide a key resource. The intangible qualities of the group include its large intellectual capacity and ultimately the brand of quirky that snowballs
the volume of collaborators.
Due to Quirkys speed of materialisation and diversity of potential products and markets; Afuahs (2009) run-strategy appears to have been implemented, in which Quirky capitalises on first-mover advantage by releasing a innovative product, then by the time competitors have caught up it has
moved onto a new product range (Afuah, 2009).
Despite this, Technomy (2012) notes that copycats of Quirkys model are inevitable however, it will be difficult due to the financial resources required
and the assets Quirky has accumulated. Threat from large manufacturing companies such as Procter & Gamble exists who may replicate Quirkys
social production idea.
15
Innovation Analysis
unique culture to
nurture creativity.
INFORMATION TECHNOLOGY
The coordination of Quirkys resources and capabilities within this unique business model is key to Quirkys organizational success.
In comparison to its product development; the fact that quirky was the first company to offer this service allowed the building and
creation of many of the competitive advantages that came afterwards.
Quirkys ability to do this lies in its IT capabilities and its organizational flow. A team of developers manage a fully cloud delivered
Enterprise Resource Planning (ERP) package from Netsuite (Forbes, 2013). Due to that fact that Quirky is a modern start up, it is able
to install and utilize systems that are cutting edge and designed for automation. Quirkys systems handle the entire supply chain
process with minimal human input while its front end order fulfilment system uses no user input. Coupled with its state of the art
Electronic Data Interchange (EDI), its platform for idea submission and collaboration is highly efficient, interactive and rivals the
product development capabilities of legacy organizations (Technomy, 2012).
HUMAN RESOURCES
Quirky also harnesses its unique culture to nurture its organization. This Quirky culture is transmitted through the staff, rooms,
tables and chairs to encourage thinking outside the box and discourages a closed off thought processes. The culture also provides
a welcoming environment for inventors to submit their ideas; dismantling the potentially intimidating boundaries of approaching
a large organisation with your early-stage idea.
16
recommendations
MANAGING THE QUIRKY CROWD
Quirky should invest time in the effective management of its
portfolio of innovators by offering strong incentives to continue
to submit product ideas. These could be in the form of additional monetary incentives and invitations to exclusive online
and physical events, such as a Quirky music concert. This would
not only reward inventors but would also be a showcase for
relevant products; increasing publicity for the organisation as
a whole.
Chen and Huang (2010) highlights how Firms that effectively
leverage the pool of creative energy in house can elevate the
innovative capabilities well beyond the incremental and mundane. Therefore by retaining and maximising the potential of
Quirkys crucial in-house team the company can lubricate its innovative engine. To enable this Chen and Huang (2010) recommend an optimal degree of slack resources to be maintained
within the organisation in order to maintain experimentation. A
degree of slack within a business operations can be achieved via
the implementation of a lean thinking Kanban board(Womack
& Jones, 2003).
This operational tool ensures each project is seen through to its
fruition before starting another task. This way of working has
been identified in many cases to increase operational efficiency
despite employees often experiencing downtime(Womack &
Jones, 2003). This downtime could be used to put less stress on
employees and encourage creativity within Quirkys workforce.
17
Innovation Analysis
Quirky needs to also be aware that its partners are larger and
may prove to be a source of high revenue. This stream of revenue is a conflict of interest of Qurikys mission. Partners may
also buy out Quirky or it may need to issue stock. Both these
stakeholders pressures compromise Quirkys vision.
QUIRKYS FUTURE
New Product development can become highly complex and difficult to accomplish with a mass of contributors. Quirky should
not wholly rely on its crowd sourced revenue stream but also
organically produce and retail products. Fostering its community will help it achieve its vision but Quirky must also take into
account the viability of its business model and economies of
scale.
Quirkys model is novel and its business model has shown the
capability to disrupt traditional manufacturing industries by
giving consumers a higher level of control over what is manufactured. It will need to continually innovate with its key resources, work culture and organizational processes to grow.
marketing
quirky must
improve
its marketing.
18
19
Innovation Analysis
references
AdAge (2013) Quirky Wants to Topple CPGs by Turning Ordinary
People into Millionaire Inventors. Available at: http://adage.
com/article/digital/quirky-topple-cpgs-making-inventors-investors/240486/ (Accessed: 20 Feb 2014).
Afuah, A. (2009) Strategic Innovation:New Game Strategies for
Competitive Advantage, 1st edn., New York: Routledge.
Balaneji, S.G. et al. (2013) Analysis of Open Innovation System,
Active Citizenship by Management, Knowledge Management &
Innovation Knowledge and Learning.
Barney, B., Hesterly, S. (2005) Strategic Management and Competitive Advantage: Concepts. , New Jersey : Pearson Education.
Blank, S. (2006) The Four Steps to the Epiphany: Successful
Strategies for Products that Win. 3rd edition, Cafepress.com.
Brown, R. (2012) 3D printing and the future of product design: Inside Quirky, Available at: http://news.cnet.com/830117938_105-57374372-1/3d-printing-and-the-future-ofproduct-design-inside-quirky/ (Accessed: 19th Feb 2014).
CrunchBase (2014) Quirky, Available at: http://www.crunchbase.
com/company/quirky(Accessed: 20th Feb 2014).
Dean, J. (2014) Is This the Worlds Most Creative Manufacturer? ,
Available at:http://www.inc.com/magazine/201310/josh-dean/
is-quirky-the-worlds-most-creative-manufacturer.html
(Accessed: 20th February 2014).
Digiday (2013) Inside Quirkys Communal Approach to Marketing, Available at:http://digiday.com/brands/quirkys-communityapproach-marketing/ (Accessed: 20th Feb 2014).
Drummond, J. (2014) GEs open innovation strategy set to
reap rewards in Canada,Available at: http://www.iam-magazine.com/blog/detail.aspx?g=5a3398d7-e3ee-4284-b71683b96412e214 (Accessed: 21st Feb 2014).
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Innovation Analysis
Quirky.com
email: info@mars.com
www.npconsultancy.com