RICHARD A.

GAUTHIER
48 Liberty Street
Danvers, MA 01923
(978) 774-6739 (home) 978-766-2399 (cell)
ricgaut@comcast.net
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SENIOR OPERATIONS MANAGEMENT

Self-motivated, results-oriented professional who offers extensive experience building

productive teams. Effectively combines strategic planning, leadership, and strong
business sense resulting in desired top and bottom-line objectives.
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PROFESSIONAL QUALIFICATIONS

•Extensive and varied experience in all facets of management, specializing in operations.

•Proven ability to perform many functions simultaneously with effectiveness and
efficiency.
•Recognized for developing productive, cohesive relationships with management, staff,
co-workers, customers, and vendors.
•Reputable qualities include professionalism, integrity, an impeccable work ethic, and a
strong desire to succeed.
•Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook.

PROFESSIONAL HISTORY

On Time Mailing, Incorporated-Chelsea, MA

VICE PRESIDENT & GENERAL MANAGER 2003 - 2010

Automatic Data Processing (ADP)-Lynnfield, MA

DIRECTOR OF OPERATIONS 2000 - 2003

Trend-lines, Incorporated-Revere, MA
REGIONAL STORE MERCHANDISE MANAGER 1998 - 2000
DIRECTOR RETAIL OPERATIONS 1985 - 1994

Wesco Gases, Incorporated-Billerica, MA

VICE PRESIDENT RETAIL, CUSTOMER SERVICE
& PURCHASING 1994 - 1998

ORGANIZATIONAL & MANAGEMENT STRENGTHS

•Detail oriented. Able to accurately identify, assess operational strengths and weaknesses.
 Provide solutions where needed.
•Solid leadership and motivational abilities with the capacity to draw the optimum in
team productivity, efficiency, and quality.
•Able to create successful team environments by clearly defining objectives, measuring
and communicating results, and leading by example.
•Excellent communicator possessing strong presentation and negotiation skills. A keen
sense of operating under budget and over expectation.
•Demonstrated planning skills with the ability to coordinate scheduling to ensure
proficient operations and maximum productivity.
•Well versed in operational procedures, inventory control, production, purchasing and
marketing.
•Effective in meeting all deadlines. Clearly understand and appreciate the need to deliver
value-added services.
•Proven ability to develop operational standards and procedures utilizing a hands-on
approach.
•Consistently reviewing activities and implementing changes geared toward exceeding
customer/client expectations.

PROFESSIONAL ACCOMPLISHMENTS
• Responsible for expanding the plastic card personalization segment of business to a
twenty-four-seven operation. This implementation included the addition of
Supervisors, hourly staff including operators and mechanics. Resulted in the company
becoming the “major player” on the East Coast producing 2.5MM cards weekly and
generating $1.5MM annually.
•Quickly assessed declining market conditions and developed a strategy focusing on the
need to trim expenses. This initiative resulted in savings in excess of $600K over an
eighteen-month period. Allowed business unit to deliver its best ever net on
investment results while top-line revenues were diminishing.
•Facilitated the development of a Custom Projects department within the production area
that boosted top-line revenue. Since all of this work was non-traditional fulfillment, it
allowed for increased profit margins.
•Initiated the addition of a second shift. All non-traditional same day fulfillment was
completed during this time. This allowed the first shift to focus on the same day
fulfillment requirements.
•Instituted “Best Practices & Procedures” manuals for each of seven departments within
a production/fulfillment environment that handles upwards of 100MM documents
annually.
•Implemented aggressive cross-training program that allowed for the quick transfer of
resources between departments. Proved very effective during the time when
temporary labor cuts were being initiated.
•Instrumental in the creation of two specialty retail divisions for a national mail order
catalog company.
•Credited with producing over $75MM in annual sales through strategic store openings,
product selection, and a timely, effective advertising/marketing program.
•Responsible for the creation of a 68-page welding supplies catalog which produced
$250K in additional sales in its first 90 days