Kim Quach

San Ramon, CA | Kquach99@yahoo.com | 925-276-2199

SUMMARY
I am looking for Jr. Network Engineer, Admin or Technician. Installation, troubleshooting, and tier 2/3 escalation
support for various technologies for enterprise environments including proficiency in wireless, routing, switching,
security, and voice.
TECHNICAL CERTIFICATIONS
Cisco Certified Network Associate
Cisco Certified Network Associate
Cisco Certified Network Professional
Cisco Certified Network Professional
Microsoft Certified Systems Engineer

CCNA
CCNA - Security/Wireless/Voice
CCNP
CCNP - Security/Wireless/Voice
MCSE

TECHNICAL SKILLS
Cisco Technologies:
Network Technologies:

Voice Technologies:
Security Technologies:
Wireless Technologies:
Monitoring Tools:
Enterprise Technologies:

Cisco IOS, ASDM, Cisco Catalyst 6500, Cisco Catalyst 4500, Cisco Nexus 2000,
Cisco ASA 5500.
CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation
(NAT), Port Address Translation (PAT), RIP, OSPF, EIGRP, BGP, MPLS, VTP,
SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, VLAN, HSRP, STP, CEF, Etherchannel, BPDU, GLBP, VRRP.
VoIP, CUCM, QoS, PoE, SIP, MGCP, RTP, SCCP, SRTP.
AAA, IPS/IDS, TACACS+, RADIUS, SSH, VPN, Cisco ACS, IPSec, Public Key
Infrastructure (PKI).
IEEE 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, Bluetooth,
Aironet.
Wireshark, VMware, Solarwinds, F5, Observer Network Instruments.
Windows XP/7, Exchange 2003/2008, DNS, WINS, Microsoft Office Suite, Linux,
Scanners, Desktop and Network Printers, MAC, RDP.

PROFESSIONAL EXPERIENCE
Swinerton Builders - Robert Half Technology
4-2015 - 5-2015
Network Engineer
Provide support multiple sites to work on all Cisco routers, switches and firewalls.
Perform troubleshooting analysis of routers, switches and servers using Observer Network Instruments
Protocol Analyzer.
Delta Computer Solutions - SF General Hospital
2014 - 2015
Network Technician
Configure and test/burn-in all components within the staging environment prior to delivery to the hospital.
Cisco Equipment staging and testing: Cisco Nexus 7710, 7706, Cisco Nexus 2232PP 10GE Fabric Extender,
Cisco UCS 5108, 6248UP 48-port Fabric Interconnect.
Intel Corporation
2012 - 2014
Network Administration
Network switches, Network routers, and ENMS systems, WLAN AP, Asset tracking, Safety, PM schedule.
Rack switches and other network equipment, upgrade IOS on new switch install, install provided
configuration on new network equipment install, asset tracking, and safety.

Tasks related to add/move/change for server/workstation/fab tools.

Port capacity and electric circuit audits in fabs and Data Centers.
Hardware replacement, including Cisco Supervisors and line cards, blade switches, and WLAN access points.
Locating rogue Wireless AP's and other sources of interference to WLANs.
Asset Audits (AMBWA's), A/M/C, and CIR, as well as P100 and MSS compliance monitoring and auditing.
Disposition of SNMP Alerts (investigate and if needed open a GEMS ticket and resolve the issue).
Project support including scoping and post-implementation cleanup.
Port disconnections as required by an ITERP event. Disconnection request come from GEMS ticket during
sustaining times, but will require ESP tool monitoring for crisis times.
RMA equipment back to the supplier when needed as related to break/fix and project activity.
Working in enterprise data center environment deploying network.
Provide Support of Cisco Routers Switches such as the 6500, 4500, 3750/2900/3900 etc., F5 Load Balancers
(BIG-IP LTM 2000, 11000 devices), and Checkpoint Firewall (Crossbeams x60 devices), Cisco Call Manager,
Microsoft Lync.

LAN/WAN Professional
2011 - 2012
LAN/WAN Engineer
Responsible for assessing, supporting and mentoring LAN/WAN professionals and contractors located
throughout the continental United States on various professional and technical issues relating to local area
networks (LAN) and Wide Area Networks (WAN) including routing, switching, voice, wireless and security.
Primary activities included technical and professional assessment of a candidates qualification to perform
duties of various LAN/WAN positions: escalation support, administration, engineering, analysis and project
management.
Secondary responsibilities included facilitating and supporting any and all escalated Tier 2/3 technical issues
including installation, configuration, design and troubleshooting activities for LAN/WAN engineers located
nationwide.
Additional responsibilities included reviewing configuration, implementation activities to ensure proper
functionality and providing necessary mentoring to engineers engaged in these activities to ensure proper
implementation.
Other activities included as needed and schedule reports to senior management on the status of technical
implementation activities, professional/technical review on LAN/WAN Professionals and its overall success.
Certified WAN Engineering Program
2010 - 2011
Achieved LAN/WAN Professional Certification - CCNA - Security/Wireless/Voice, CCNP
Sun Microsystems
2006 - 2009
Network/Desktop Support
Responsible for the day-to-day administration and support of various mission-critical LAN/WAN enterprise
technologies located within a complex heterogeneous network infrastructure.
Technical responsibilities included, but were not limited to, the installation, configuration, administration,
and troubleshooting of various enterprises LAN/WAN technologies, hardware/software, 2nd/3rd level
training and support.
Professional responsibilities included project management, administration, following corporate policies and
procedures, documentation, and scheduling as needed reports to management.
Kaiser Permanente
2005 - 2005
Onsite Support
Primary activities included, but were not limited to, the installation, configuration, administration, and
troubleshooting of various enterprises LAN/WAN technologies, hardware/software, 2nd/3rd level training
and support.

Secondary activities included project management, administration, following corporate policies and
procedures, documentation, and scheduling as needed reports to management.
Special projects and accomplishments included migrating all users to new systems, maintaining server
uptime during upgrade, and preserving files against intrusion and unauthorized access.

Heald College
2003 - 2004
Gained Associates Degree: Applied Science, Microsoft and Cisco Systems Administration - CCNA & MCSE
California Indemnity Insurance
1997 - 2003
Onsite Support
Part of a team of professionals responsible for the day-to-day administration and support of mission critical
networking technologies located within a complex heterogeneous network infrastructure.
General technical responsibilities included the installation, implementation, administration, support, and
troubleshooting of various mission-critical technologies, hardware break fixes, software resolutions,
technical training of end-users as required, as well as add moves/changes.
Professional responsibilities included project management, administration, following corporate policies and
procedures, documentation, and scheduling as needed reports to management.
Additional responsibilities and activities included but not limited to 2nd level support for general systems
administration, as needed technical support/training of new technical professionals, 2nd/3rd level support
of various LAN/WAN issues.
Electronic Data Systems
1995 - 1997
Onsite Technician
Lead to a team of professionals responsible for handling the overall support and administration of various
enterprise technologies located within a complex heterogeneous network infrastructure.
Technical responsibilities included, but were not limited to, the installation, configuration, administration,
and troubleshooting of various enterprises LAN/WAN technologies, hardware/software, 2nd/3rd level
training and support.
Professional responsibilities included project management, administration, following corporate policies and
procedures, documentation, and scheduling as needed reports to management.
Additional responsibilities and activities included but not limited to 2nd level support for general systems
administration, as needed technical support/training of new technical professionals, 2nd/3rd level support
of various LAN/WAN issues.
EDUCATION
Ashworth College
Computer Network Security
Certified WAN Engineering Program
LAN/WAN Professional
Heald College
Associate of Applied Science, Microsoft and Cisco Systems Administration
City College of SF
Computer Science